Gateway Computer Basics, User Manual, Page: 92 / 110

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Troubleshooting
Before calling for technical support
If you have a technical problem with your computer, follow these
recommendations before contacting Gateway technical support:
■
Make sure that your computer is connected properly to a grounded
AC outlet that is supplying power. If you use a power strip, make sure
that it is switched on.
■
If a peripheral device such as a keyboard or mouse does not appear to
work, make sure that all cables are plugged in securely.
■
If you have recently installed hardware or software, make sure that you
have installed it according to the instructions provided with it. If you
did not purchase the hardware or software from Gateway, refer to the
manufacturer documentation and technical support resources.
■
If you have “how to” questions about using a program, consult:
■
Online Help
■
Printed documentation
■
The software publisher’s Web site
■
Consult the troubleshooting chapter of this guide.
Warning To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:
■
Power cords or plugs are damaged
■
Liquid has been spilled into your computer
■
Your computer was dropped
■
The cabinet was damaged
Instead, unplug your computer and contact a qualified
computer technician.
07334.book Page 88 Friday, December 29, 2000 10:23 AM