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Chapter 9: Troubleshooting

Self-help

If you have how-to questions about using your Gateway-supplied
hardware or software, see the following resources:

■

The printed or online documentation that came with your hardware
or software. In many cases, additional product information and
online documentation for Gateway-supplied hardware can be found
in our Web site's Documentation Library.

■

This user guide and the Using Your Computer guide.

■

The software publisher's Web site.

Tutoring

Answers by Gateway

SM

is a fee-based telephone service that provides

answers to all of your “How do I” questions on Gateway computers. For
more information, go to

www.gateway.com/answers

Training

Gateway provides the following computer-based training:

Help and

Support

For more how-to information about Windows, click Start,
then click Help and Support. Type the keyword

practice

in the Search box

, then click the

arrow.

Resource

Service description

For more information

Gateway
Learning
Libraries

A variety of courses and tutorials are
available on CD. Select from several
easy-to-use learning libraries.

www.gateway.com/training

Online
Training from
Learn With
Gateway

More than 450 online courses are
available from Learn With Gateway. All
you have to do is go online and log in.
You select the subject matter, and the
learning format (self-paced tutorials or
virtual classrooms), all from the comfort
of your notebook.

www.learnwithgateway.com

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Summary of Contents for 8510GH

Page 1: ...Gateway Notebook User Guide ...

Page 2: ......

Page 3: ... Certificate of Authenticity 17 Finding your specifications 17 Accessories 17 3 Getting Started 19 Installing the battery 20 Connecting the AC adapter 20 Protecting from power source problems 22 Connecting the dial up modem 23 Connecting to a cable or DSL modem or to an Ethernet network 24 Starting your notebook 25 Waking up your notebook 26 Turning off your notebook 26 Restarting rebooting your n...

Page 4: ...tor or monitor 47 Viewing the display on a television 49 Modifying television settings 52 Connecting a video camera to your notebook 53 5 Managing Power 55 Monitoring the battery charge 56 Recharging the battery 57 Recalibrating the battery 57 Changing batteries 58 Extending battery life 60 Conserving battery power 60 Using alternate power sources 61 Changing power modes 62 6 Upgrading Your Notebo...

Page 5: ...Updating Windows 88 Restoring your system 89 Microsoft System Restore 89 Reinstalling programs and drivers 89 Restoring your notebook to the original configuration 90 9 Troubleshooting 91 Safety guidelines 92 First steps 93 Troubleshooting 94 Audio 94 Battery 94 CD drives 94 Device installation 94 Display 95 DVD drives 96 File management 99 Hard drive 99 Internet 100 Keyboard 102 Memory 102 Memory...

Page 6: ...ww gateway com Video 113 Telephone support 114 Before calling Gateway Customer Care 114 Telephone numbers 115 Self help 116 Tutoring 116 Training 116 A Safety Regulatory and Legal Information 117 Index 129 ...

Page 7: ...Chapter 1 1 Getting Help Using the Gateway Web site Using Help and Support Using BigFix Using Your Computer guide Using online help ...

Page 8: ... a greater battery life experience This design provides you with maximum performance when plugged into AC power balanced with optimized battery life when on battery power Please read this manual carefully to familiarize yourself with our range of services and support We have highlighted some basic care and safety information to help you keep your notebook in good operating condition Gateway stands...

Page 9: ...rovides the most current drivers product specifications tutorials and personalized information about your notebook Visit the Gateway Support Web site at support gateway com Using Support The Support site is divided into seven major areas Support Home Product Support Downloads Customer Service Upgrade Center Resources Contact Us ...

Page 10: ...s for BIOS and driver upgrades By entering your serial number you get drivers specific to your notebook Click Browse All Downloads to walk through a step by step wizard to locate your drivers Customer Service Click Customer Service to view information about your account and general information about warranties and special offers Upgrade Center Click Upgrade Center to view and purchase upgrades for...

Page 11: ...leshooters and automated support Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook To start Help and Support Click Start then click Help and Support Help and Support opens You can find help information by clicking a link performing a search or browsing the index ...

Page 12: ...e words you entered in the Search box You must be connected to the Internet to search for and access these topics To view a list of your search results click the results header for the type of results you want to view To view a topic click the topic name in the Search Results list BigFix Your notebook may include BigFix BigFix monitors your notebook for problems and conflicts It automatically gath...

Page 13: ...the Internet sending a fax and changing power saving settings as well as other topics To access the Using Your Computer guide Click Start All Programs then click Gateway Documentation Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program You can access most online help information by selecting a topic from a ...

Page 14: ...8 www gateway com Chapter 1 Getting Help You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help ...

Page 15: ...ing Out Your Gateway Notebook Identifying features Locating your notebook s model and serial number Locating the Microsoft Certificate of Authenticity Locating the specifications for your notebook Purchasing accessories ...

Page 16: ...ar telephone into the memory card reader For more information see Using the memory card reader on page 43 The memory card reader supports Memory Stick Memory Stick Pro MultiMediaCard and Secure Digital Battery charge indicator LED blue battery is fully charged LED purple battery is charging LED blinking red battery charge is very low LED solid red battery is malfunctioning Power indicator LED on n...

Page 17: ... 49 Ventilation fan Helps cool internal components Warning Do not work for long periods with the notebook resting on your lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Do not block or insert objects into these slots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook Caution Provi...

Page 18: ...escription DVD CD RW or multi format DVD RW drive Insert CDs or DVDs into this drive For more information see Using the DVD drive on page 40 This drive may be a combination DVD CD RW or multi format DVD RW drive To determine the type of drive in the notebook examine the drive tray s plastic cover and compare the logo to those listed in Identifying drive types on page 40 USB ports Plug USB devices ...

Page 19: ...ee Connecting to a cable or DSL modem or to an Ethernet network on page 24 Modem jack Plug a modem cable into this jack For more information see Connecting the dial up modem on page 23 Monitor port Plug an analog VGA monitor or projector into this port For more information see Viewing the display on a projector or monitor on page 47 Power connector Plug the AC adapter cable into this connector Mon...

Page 20: ...ateway notebook Battery Provides power when the notebook is not plugged into AC power Battery lock Slide to unlock the battery For more information see Changing batteries on page 54 Memory bay Install a memory module into this bay For more information see Adding or replacing memory on page 65 Hard drive bay The hard drive is located in this bay For more information see Replacing the hard drive kit...

Page 21: ... Component Icon Description Power button Press to turn the power on or off You can also configure the power button for Standby Resume mode For more information on configuring the power button mode see Changing Power Saving Settings in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Component Icon Descript...

Page 22: ... more information see Using the keyboard on page 29 Touchpad Provides all the functionality of a mouse For more information see Using the EZ Pad touchpad on page 34 Status indicators Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used For more information see Status indicators on page 28 Important The labels shown in this section are for inform...

Page 23: ...com The Support site also has links to additional Gateway documentation and detailed specifications For more information see Gateway Web site on page 3 Accessories To order accessories visit the Accessory Store at accessories gateway com Batteries If you run your notebook on battery power for extended periods you may want to buy an additional battery so you can swap batteries when necessary See Ch...

Page 24: ... and other expansion features not included with your notebook See Using the Optional Port Replicator on page 73 for more information about using a port replicator with your notebook Printers You can attach almost any type of printer to your notebook The most common types are inkjet and laser printers which print in color or black and white Inkjet printers and cartridges are relatively inexpensive ...

Page 25: ... the AC adapter Connecting the dial up modem Connecting to a cable or DSL modem or to an Ethernet network Turning your notebook on and off Using the status indicators Using the keyboard and the EZ Pad touchpad Adjusting the volume Connecting to a wireless network ...

Page 26: ... using an AC adapter or your notebook s battery The battery was shipped to you partially charged You should use the AC adapter right away to fully charge the battery Allow three hours for the battery to fully charge Important If the battery is not fully charged before you use your notebook on battery power for the first time the battery life may be much shorter than you expect If the battery life ...

Page 27: ...AC adapter to your notebook s power connector Caution Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway Replace the power cord if it becomes damaged The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged ...

Page 28: ... devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your notebook Warning Do not attempt to disassemble the AC adapter The AC adapter has no user replaceable or user serviceable parts inside The AC adapter has dangerous voltages that can cause serious injury or death Contact Gateway about returning defective AC adapters Important If the bat...

Page 29: ...ect the modem 1 Insert one end of the modem cable into the modem jack on the back of your notebook 2 Insert the other end of the modem cable into a telephone wall jack The modem will not work with digital or PBX telephone lines 3 Start your notebook then start your communications program Warning To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord ...

Page 30: ...t you can use to connect to a cable or DSL modem or to an Ethernet network To connect to a cable or DSL modem or to an Ethernet network 1 Insert one end of the network cable into the network jack on the back of your notebook 2 Insert the other end of the network cable into a cable modem DSL modem or Ethernet network jack 3 Start your notebook ...

Page 31: ...to On Off mode However you can also set it to function in Standby Resume mode 3 If you are starting your notebook for the first time follow the on screen instructions to set up your notebook Tips Tricks For more information about changing the power button mode see Changing Power Saving Settings in Using Your Computer which has been included on your hard drive To access this guide click Start All P...

Page 32: ...notebook Warning Do not work for long periods with the notebook resting on your lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Tips Tricks For more information about changing the power button mode see Changing ...

Page 33: ...sk Manager The Windows Task Manager dialog box opens 3 Click the program that is not responding 4 Click End Task 5 Click X in the top right corner of the Windows Task Manager dialog box 6 If your notebook does not respond turn it off wait ten seconds then turn it on again As a part of the regular startup process a program to check the disk status runs automatically When the checks are finished Win...

Page 34: ... turned on LED off Notebook is turned off or in standby mode Wireless network optional LED on Wireless radio is turned on LED off Wireless radio is turned off Caps lock LED on Caps lock is turned on LED off Caps lock is turned off Num lock LED on Numeric keypad is turned on LED off Numeric keypad is turned off Hard drive LED blinking The drive is in use LED off The drive is not in use Hard drive C...

Page 35: ...unctions including shortcut keys for Windows function keys for specific system operations and the Num Lock keys for the numeric keypad Tips Tricks You can attach an external keyboard to the notebook or port replicator using a USB port You do not need to shut down the notebook to connect a USB keyboard Function keys System keys Navigation keys FN key Windows key Numeric keypad Application key Arrow...

Page 36: ...information see System key combinations on page 31 Navigation keys Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Numeric keypad Use these keys to type numbers when the numeric keypad is turned on Press NUM LOCK to turn on the numeric keypad Arrow keys Press these keys to move ...

Page 37: ... are examples of devices that provide wireless communication Enter Standby mode Press the power button to leave Standby mode For more information see Changing Power Saving Settings in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Toggle the notebook display in the following order The LCD An external mon...

Page 38: ...ituations Press a third time to return the display to the normal brightness setting Important Using this feature will affect battery performance Play or Pause the CD or DVD Stop playing the CD or DVD Skip back one CD song or DVD track Skip ahead one CD song or DVD track Increase the brightness of the display Decrease the brightness of the display Mute the sound Press the key combination again to r...

Page 39: ...com Using the keyboard Increase volume For more information see Adjusting the volume on page 37 Decrease volume For more information see Adjusting the volume on page 37 Press and hold FN then press this system key To ...

Page 40: ...n you move your finger on the touchpad the pointer arrow on the screen moves in the same direction You can use the scroll zone to scroll through documents Use of the scroll zone may vary from program to program You can use the EZ Pad left and right buttons below the touchpad to select objects Touchpad Left button Right button Scroll zone ...

Page 41: ...hen click Gateway Documentation To Do this Move the pointer on the screen Move your finger around on the touchpad If you run out of space and need to move the pointer farther lift your finger move it to the middle of the touchpad then continue movingyour finger Select an object on the screen Position the pointer over the object Quickly press and release the left button once This action is called c...

Page 42: ...ouchpad to move drag the object to the appropriate part of the screen Release the button to drop the object where you want it Tips Tricks You received your notebook with the EZ Pad touchpad set to only accept clicking by using the touchpad buttons You can change this feature to allow tapping on the touchpad to simulate clicking the left button For more information see Changing the mouse or touchpa...

Page 43: ...ternal speakers turn the knob on the front of the speakers OR Use the mute and volume control buttons on the keyboard For more information see System key combinations on page 31 Tips Tricks For instructions on how to adjust the volume in Windows see Adjusting the Volume in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gatewa...

Page 44: ... turned off while traveling in an airplane IEEE 802 11a IEEE 802 11b and IEEE 802 11g communication devices are examples of devices that provide wireless communication Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful the option to use a wireless device may be restricted or eliminated Airports hospitals and oxygen or flammable ga...

Page 45: ...Chapter 4 39 Using Drives and Ports Using DVD drives Using the media card reader Using a PC Card Viewing the display on a monitor or projector Connecting a video camera to your notebook ...

Page 46: ...tection software You may not be able to play these CDs on your notebook If your drive has this logo This is your drive type Use your drive for Combination DVD CD RW drive Installing programs playing audio CDs playing DVDs accessing data and recording music and data to recordable CDs You cannot use this drive to create DVDs Multi format DVD RW CD RW drive Installing programs playing audio CDs playi...

Page 47: ... 2 Place the disc in the tray with the label facing up then press down carefully on the disc until it snaps into place 3 Push the tray in until it is closed Important When you place a single sided disc in the tray make sure that the label side is facing up If the disc has two playable sides place the disc so the name of the side you want to play is facing up Eject button Manual eject hole ...

Page 48: ...or Windows Movie Maker to copy or create data CDs and DVDs create music CDs create video DVDs and more Tips Tricks For more information about playing CDs see Using Windows Media Player in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Tips Tricks For more information about playing DVDs see Using Windows ...

Page 49: ...ayer or cellular telephone Memory card types The memory card reader supports Memory Stick Memory Stick Pro MultiMediaCard and Secure Digital Inserting a memory card To insert a memory card Insert the memory card into the memory card slot with the label facing up and the arrow on the label pointing towards the notebook Using a memory card To access a file on a memory card 1 Click Start then click M...

Page 50: ...slot This slot accepts one Type II card You do not need to restart your notebook when changing most cards because your notebook supports hot swapping Hot swapping means that you can insert a PC Card while your notebook is running If your PC Card does not work after hot swapping see the PC Card manufacturer s documentation for further information Important Do not use the remove hardware icon in the...

Page 51: ...f the card is flush with the side of your notebook To remove a PC Card 1 Click the remove hardware icon in the taskbar the PC Card name then click Stop OR Turn off your notebook 2 Release the eject button by pressing the PC Card eject button once Important If the remove hardware icon does not appear on the taskbar click the show hidden icons button ...

Page 52: ...46 www gateway com Chapter 4 Using Drives and Ports 3 Eject the PC Card by pressing the eject button again ...

Page 53: ...jector or external monitor 1 Turn off your notebook 2 Plug the projector or monitor cable into the VGA port on your notebook For the location of the VGA port see Right on page 12 3 Turn on your notebook 4 Plug the projector s or monitor s power cord into an AC power source and turn it on Windows recognizes the new hardware and searches for its driver You may need to install the driver from the dis...

Page 54: ... properties such as Screen Resolution or Color Quality if necessary 10 Click OK Important Press FN F4 to switch between viewing the display on the LCD panel and viewing the display on the projector or monitor Important If an external monitor or projector is connected and you close the LCD panel your notebook may turn off the LCD panel but will not enter Standby mode ...

Page 55: ... the other end of the cable to the Video in jack on your television or VCR 3 Turn on the television or VCR 4 Start your notebook 5 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes 6 Click Double click the Display icon The Display Properties dialog box opens Important To turn on external video by default connec...

Page 56: ...50 www gateway com Chapter 4 Using Drives and Ports 7 Click the Settings tab 8 Click Advanced The Multiple Monitors and ATI Mobility Radeon X700 Properties dialog box opens ...

Page 57: ...isplays tab 10 Click the Enable TV button if it is not already enabled then click Apply Important If the Enable TV and TV buttons are grayed out your notebook has not detected the television Make sure that the television is turned on and connected correctly Enable TV TV ...

Page 58: ...dify television settings 1 On the Multiple Monitors and ATI Mobility Radeon X700 Properties dialog box Displays tab click TV 2 Click Apply Important If you are traveling internationally you may need to change the video standard For example many televisions in Asia use PAL instead of NTSC ...

Page 59: ...1394 cable to your video camera For the location of the IEEE 1394 port see Left on page 11 2 Connect the other end of the cable to the IEEE 1394 port on the side of your notebook Important For more information about using the IEEE 1394 port on your video camera see your camera s documentation Tips Tricks For more information about editing video see Editing videos in Using Your Computer which has b...

Page 60: ...54 www gateway com Chapter 4 Using Drives and Ports ...

Page 61: ...Chapter 5 55 Managing Power Checking and recharging the battery Recalibrating the battery Changing batteries Extending the life of the battery ...

Page 62: ...he Power Meter dialog box opens Look at the battery charge indicator see Front on page 10 LED blue battery is fully charged LED purple battery is charging LED blinking red battery charge is very low LED solid red battery is malfunctioning Wait for a Low Battery warning message to appear If your battery charge indicator displays what looks like an inaccurate charge you may need to recalibrate the b...

Page 63: ...ect the AC adapter then turn on your notebook 2 As soon as your notebook starts and you see a startup screen press F2 The BIOS Setup utility opens 3 Open the Advanced menu 4 Highlight Battery Auto Learning then select Enabled by pressing the spacebar 5 Open the Exit menu then highlight Exit Saving Changes and press ENTER Important If the power cord or battery icon does not appear on the taskbar cl...

Page 64: ... you can change the battery while your notebook is turned on If your notebook is not plugged into an AC outlet you must turn your notebook off while changing the battery Important Do not interrupt the battery recalibration process If recalibration is interrupted you must start the process over again Warning Danger of explosion if battery is incorrectly replaced Replace only with a battery specific...

Page 65: ...8 2 If your notebook is on and is connected to AC power go to Step 3 OR If your notebook is on and is not plugged into an AC outlet save your work and turn off your notebook 3 Close the LCD panel 4 Turn your notebook over so the bottom is facing up 5 Slide the battery lock to the unlocked position 6 Slide the battery release latch then slide the battery out of the notebook ...

Page 66: ...he battery to power your notebook Dim the display as low as is comfortable Remove PC Cards when you do not need them Many PC Cards use a small amount of power while inserted even if they are not being used Modify the power management settings for maximum power savings Tips Tricks For more information about using power management settings see Changing Power Saving Settings in Using Your Computer wh...

Page 67: ... adapter If you plan on taking your AC power adapter also take a single plug surge protector If you will have access to an EmPower in flight power receptacle an automobile power outlet or an automobile cigarette lighter use a power inverter Save the battery for times when you cannot use a power adapter To find AC power outlets in airports look for them next to support pillars in large areas such a...

Page 68: ...ocuments that were open when you activated Hibernate mode Using power saving modes Always save your work before using Standby mode In Standby mode your notebook reduces or turns off the power to most devices except memory However the information in memory is not saved to the hard drive If power is interrupted the information is lost When in Hibernate mode your notebook saves all memory information...

Page 69: ...Chapter 6 63 Upgrading Your Notebook Adding and replacing memory Replacing the hard drive ...

Page 70: ...trostatic protection Always hold components by their edges Avoid touching the edge connectors Never slide components over any surface Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your workbench or other grounded connection Touch a bare metal surface on your workbench or other grounded object Important Before installing memory or replacing ...

Page 71: ...or upgrading your memory To add or replace memory modules 1 Follow the guidelines under Preventing static electricity discharge on page 64 2 Turn off your notebook 3 Disconnect the AC adapter modem cable and network cable 4 Disconnect all peripheral devices and remove any PC cards 5 Disconnect your notebook from the optional port replicator see Disconnecting from the port replicator on page 78 6 T...

Page 72: ...r Notebook 8 Loosen the seven memory bay cover screws these screws cannot be removed then remove the memory bay cover 9 If you are removing a module gently press outward on the clip at each end of the memory module until the module tilts upward ...

Page 73: ...dule does not fit make sure that the notch in the module lines up with the tab in the memory bay 12 Gently push the module down until it clicks in place 13 Replace the memory bay cover then tighten the cover screws 14 Insert the battery then turn your notebook over 15 Reconnect the optional port replicator 16 Connect the power adapter modem cable and network cable then turn on your notebook Import...

Page 74: ...ur Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation 2 Follow the guidelines under Preventing static electricity discharge on page 64 3 Turn off your notebook 4 Disconnect the AC adapter modem cable and network cable 5 Disconnect all peripheral devices and remove any PC cards 6 Disconnect your notebook from the option...

Page 75: ...www gateway com Replacing the hard drive kit 8 Remove the battery see Changing batteries on page 58 9 Loosen the hard drive bay cover screw this screw cannot be removed then remove the hard drive bay cover ...

Page 76: ...it away from the hard drive connector then lift the hard drive kit out of your notebook 11 If your new hard drive already includes the hard drive kit bracket go to Step 16 OR If you need to move the hard drive kit bracket from your old hard drive to your new hard drive go to Step 12 ...

Page 77: ...71 www gateway com Replacing the hard drive kit 12 Remove the screws that secure the hard drive to the hard drive kit bracket Screws Screws ...

Page 78: ...16 Slide the new hard drive kit into your notebook 17 Replace the hard drive bay cover then tighten the cover screw 18 Insert the battery then turn your notebook over 19 Reconnect the optional port replicator 20 Connect the power adapter modem cable and network cable then turn on your notebook 21 For instructions on installing Windows your drivers and your applications see the instructions in the ...

Page 79: ...Chapter 7 73 Using the Optional Port Replicator Identifying features Connecting and disconnecting the port replicator Securing the port replicator with a locking cable ...

Page 80: ...or and notebook to an object by running a Kensington cable through this ring and locking it to the slot on the notebook For more information see Securing your port replicator on page 79 Docking port Connect the notebook to this port Warning Power is passed through this port This docking connection is certified to UL 1950 for use only with notebooks designed for your Gateway port replicator Power b...

Page 81: ... plugged into this jack Modem jack Plug a modem cable into this jack For more information see Connecting the dial up modem on page 23 Ethernet jack Plug a 10 100 1000 Ethernet network cable into this jack The other end of the cable can be plugged into a cable modem DSL modem or an Ethernet network jack For more information see Connecting to a cable or DSL modem or to an Ethernet network on page 24...

Page 82: ...ces to the ports on the port replicator Monitor port Plug an analog VGA monitor or projector into this port Parallel port Plug a parallel device such as a printer into this port Serial port Plug a serial device such as a digital camera into this port Line in jack Plug an external audio input source such as a stereo to this jack so you can record sound on your notebook or play sound through the not...

Page 83: ...ator 3 Press down on the notebook until it snaps into place Caution Press down on the outside edges of the notebook Do not press in the middle or you may damage the LCD screen Important The notebook may detect additional devices and add drivers after being attached to the port replicator This process must be completed for components to work correctly Follow any on screen instructions if necessary ...

Page 84: ...n Standby or Hibernate mode To separate your notebook from the port replicator 1 If your notebook is off go to Step 2 OR If your notebook is on click Start then click Undock Computer The Undock Computer menu item appears in the Start menu only while the notebook is docked 2 Press down on the docking release latch The notebook will spring up slightly 3 Lift the notebook off of the port replicator ...

Page 85: ...eplicator and the Kensington lock slot located on the left side of your notebook To secure your notebook and port replicator 1 Open the security ring on the port replicator 2 Attach your notebook to the port replicator 3 Secure one end of the Kensington cable to a solid object then run the other end of the cable through the security ring and lock it into the slot provided on the left side of your ...

Page 86: ...80 www gateway com Chapter 7 Using the Optional Port Replicator ...

Page 87: ...Chapter 8 81 Maintaining Your Notebook Caring for your notebook Cleaning your notebook Protecting your notebook from viruses Updating Windows Restoring your system ...

Page 88: ...an become brittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your notebook is safest at temperatures that are comfortable for you Keep all liquids away from your notebook When spilled onto computer components almost any liquid can result in expensive repairs that are not covered und...

Page 89: ...e a damp lint free cloth to clean your notebook and other parts of your system Do not use household abrasive or solvent cleaners because they can damage the finish on components Your notebook is cooled by air circulated through the vents on the case so keep the vents free of dust With your notebook turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip...

Page 90: ...e keyboard dry before trying to use it again If the keyboard does not work after it dries you may need to replace it Cleaning the notebook screen Use a soft cloth and water to clean the LCD screen Squirt a little water on the cloth never directly on the screen and wipe the screen with the cloth Cleaning CDs or DVDs Wipe from the center to the edge not around in a circle using a product made especi...

Page 91: ...to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus Periodically updating the Norton Internet Security program to protect against the latest viruses Making sure the Windows Secu...

Page 92: ...ateway com Chapter 8 Maintaining Your Notebook To scan for viruses 1 Click Start All Programs Norton Internet Security then click Norton Internet Security Norton Internet Security opens 2 Click Norton AntiVirus ...

Page 93: ... for at least 30 seconds 3 Turn on your notebook and rescan for the virus To update Norton Internet Security 1 Make sure that you are connected to the Internet 2 Click Start All Programs Norton Internet Security then click Norton Internet Security Norton Internet Security opens Important You received a free limited time subscription to the Norton Internet Security service when you purchased your n...

Page 94: ... software and hardware New content is added to the site regularly so you can always get the most recent updates and fixes to protect your notebook and keep it running smoothly Windows Update scans your notebook and provides you with a tailored selection of updates that apply only to the software and hardware on your notebook To run Windows Update 1 Connect to the Internet 2 Click Start All Program...

Page 95: ...sories System Tools then click System Restore 2 Follow the on screen instructions Reinstalling programs and drivers If a program or device on your notebook is not working correctly you may need to reinstall your program or driver To reinstall your program or driver 1 Click Start All Programs System Recovery then click Application Driver Recovery 2 Follow the on screen instructions Help and Support...

Page 96: ...onfiguration If Windows does not start or if the two previous procedures do not correct the problem you may need to restore your notebook to the original configuration To restore your notebook to the original configuration 1 Turn on your notebook then press F11 2 Follow the on screen instructions ...

Page 97: ...Chapter 9 91 Troubleshooting Troubleshooting typical hardware and software problems Getting telephone support Using automated troubleshooting systems ...

Page 98: ...efore accessing internal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 64 After you complete any maintenance tasks where you remove the memory bay or hard drive bay cover make sure that you replace the cover reinstall any screws then replace the battery before you start your notebook Warning Do not try to trouble...

Page 99: ...e secure Make sure that your hard drive is not full If an error message appears on the screen write down the exact message The message may help Gateway Customer Care in diagnosing and fixing the problem If you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printe...

Page 100: ...metimes a new device such as a PC Card can cause a system resource IRQ conflict Check IRQ usage to determine if there is an IRQ conflict To check IRQ usage 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance 2 Click Double click System click the Hardware tab then click Device Manager The Device Manager wi...

Page 101: ... For more information see System key combinations on page 31 The screen resolution is not correct Change the screen resolution from the Display Properties dialog box The text on the display is dim or difficult to read Adjust the brightness and contrast using the system keys For more information see System key combinations on page 31 Help and Support For more information about IRQs click Start then...

Page 102: ...ombinations on page 31 Make sure the notebook is not in standby or hibernate mode For more information see Changing power modes on page 62 The notebook may be sending its display to an external monitor or projector Press FN F4 several times to toggle through the attached display an external monitor or projector or both DVD drives Your notebook does not recognize a disc The disc may not be seated c...

Page 103: ...ws volume control is turned up Make sure that Mute controls are turned off For more information about the mute setting see System key combinations on page 31 Make sure that headphones are not plugged into the headphone jack on the notebook or optional port replicator If you are using powered speakers make sure that they are plugged in and turned on Clean the disc For more information see Cleaning ...

Page 104: ...h the regional code of the disc The regional code for the disc is on the disc disc documentation or packaging If the DVD movie does not play the disc s regional code and your DVD drive s regional code may not match Make sure that a DVD player program has been installed on your notebook A DVD does not produce sound on a TV Audio is not transmitted through the TV out jack Use the built in speakers a...

Page 105: ... an Insufficient disk space error message Delete unnecessary files from the hard drive using Disk Cleanup Empty the Recycle Bin by right clicking the Recycle Bin icon then clicking Empty Recycle Bin Help and Support For more information about restoring deleted files click Start then click Help and Support Type the keyword System Restore in the Search box then click the arrow Tips Tricks For instru...

Page 106: ...page 68 If your notebook has been subjected to static electricity or physical shock you may need to reinstall the operating system Internet You cannot connect to the Internet If you are using a dial up modem make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack See Back on page 13 to make sure that the connections have been made correctly OR Help and Suppo...

Page 107: ...error message still appears disconnect from the ISP connection and close your browser then reconnect and open the browser If you still get the error your ISP may be having technical difficulties Connecting to a Web site takes too long Many factors can affect Internet performance The condition of the telephone lines in your residence or at your local telephone service The condition of the Internet ...

Page 108: ...urn it upside down to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries you may need to replace it A keyboard character keeps repeating or you see a Keyboard stuck or Key failure error message Make sure that nothing is resting on the keyboard Make sure that a key is not stuck Press each key to loosen a key that might be stuck then restart your noteboo...

Page 109: ...as a dial tone Make sure that the modem cable is less than 6 feet 1 8 meters long Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a working telephone into the telephone wall jack If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disable...

Page 110: ... a common problem that can cause the modem to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are fre...

Page 111: ...ook has a v 90 modem the speed at which you can upload send data is limited to 33 6K If your notebook has a v 92 modem the speed at which you can upload data is limited to 48K Your ISP may not support 48K uploads Your fax communications program only sends and receives faxes at 14 400 bps when you have a 56K modem Current fax technology only supports a maximum send and receive rate of 14 400 bps Th...

Page 112: ...ics If no modem information is available a white screen appears with no data or if you get an error such as port already open or the modem has failed to respond the modem did not pass diagnostics The modem is noisy when it dials and connects When your modem tries to connect to another modem it begins handshaking Handshaking is a digital getting acquainted conversation between the two modems that e...

Page 113: ...k OK twice to close the Phone and Modem Options dialog box Mouse See also Touchpad on page 112 The external mouse does not work Make sure that the mouse cable is plugged in correctly Shut down and restart your notebook Remove all extension cables and switch boxes Try a mouse you know is working to make sure that the mouse port works The external mouse works erratically Clean the mouse Some mouse p...

Page 114: ...d The password feature which is set in the BIOS Setup utility is very secure with no easy way to recover a forgotten password You must return your notebook for repair Call Gateway Customer Care for instructions PC Cards You installed a PC Card and now your notebook is having problems Make sure that you have correctly installed required software for the PC Card For more information see your PC Card...

Page 115: ...t and turn it on Make sure that the AC power adapter cables are free from cuts or damage Replace any damaged cables Your notebook is not working on battery power Check the power management settings Make sure that the battery is installed correctly For more information see Installing the battery on page 20 Make sure that the battery is fully recharged For more information see Recharging the battery...

Page 116: ...nter can start printing Press the button to put the printer online Check the port and cable for bent or broken pins If the printer you want to print to is not the default printer make sure that you have selected it in the printer setup To set a default printer 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Ha...

Page 117: ... additional files to the printer If you print large files or many files at one time you may want to add additional memory to the printer See the printer documentation for instructions for adding additional memory You see a Printer is out of paper error message After adding paper make sure that the printer is online Most printers have an online offline button that you need to press after adding pap...

Page 118: ...on your hard drive To access this guide click Start All Programs then click Gateway Documentation Help and Support For more information about troubleshooting sound issues click Start then click Help and Support Type the keyword sound troubleshooter in the Search box then click the arrow Tips Tricks For instructions on how to adjust the touchpad settings see Changing the mouse or touchpad settings ...

Page 119: ...is connected correctly TV out is not working Make sure that you have activated TV out For more information see Viewing the display on a television on page 49 Make sure that the television is turned on and that the S Video cable is connected correctly Televisions in different countries use different standards If you are traveling you may need to change the TV Out mode For more information see Modif...

Page 120: ...tware from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see Online Help Printed documentation The Microsoft Windows documentation The software publisher s Web site See the troubleshooting section of this chapter Have your customer ID serial number and order number available along with a detailed description of your ...

Page 121: ...h Answers by Gateway Get tutorial assistance for hardware and software issues This is a fee based service www gateway com answers Gateway Customer Care Talk to a Gateway Customer Care representative about a non tutorial technical support question See Before calling Gateway Customer Care on page 114 before calling Gateway Customer Care telephone numbers vary by country or region See the label on th...

Page 122: ...way computers For more information go to www gateway com answers Training Gateway provides the following computer based training Help and Support For more how to information about Windows click Start then click Help and Support Type the keyword practice in the Search box then click the arrow Resource Service description For more information Gateway Learning Libraries A variety of courses and tutor...

Page 123: ...Appendix A 117 Safety Regulatory and Legal Information Safety information Regulatory statements Environmental information Notices ...

Page 124: ...g type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this notebook make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating Care during use Do not walk on the power cord or allow anything to r...

Page 125: ...specific countries are listed in the specific country sections or country group sections The wireless devices in your system are only qualified for use in the countries identified by the Radio Approval Marks on the system rating label If the country you will be using the wireless device in is not listed please contact your local Radio Approval agency for requirements Wireless devices are closely r...

Page 126: ... Bluetooth communication devices are examples of devices that provide wireless communication Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful the option to use a wireless device may be restricted or eliminated Airports Hospitals and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may ...

Page 127: ... the FCC The wireless devices installed in this system are intended to be used indoors In some areas use of these devices outdoors is prohibited Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Important ...

Page 128: ...ation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are shielded video cable when an external monitor is connected These accessories are required to be used in order to e...

Page 129: ...be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service...

Page 130: ...when wireless devices are on The power output of the wireless device or devices which may be embedded in your notebook is well below the RF exposure limits as set by Industry Canada Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesir...

Page 131: ...ngle line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment o...

Page 132: ... DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location EPA ENERGY STAR As an ENERGY STAR Partner Gateway has determined that this product meets the ENERGY STAR guidelines for energy efficiency when used with a computer equipped with a Display Power Management System Warning Use of controls or adjustments or performance of procedures other th...

Page 133: ...ectrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit towards the purchase of new Gateway equipment Call Gateway to see if this program is available in your area If you need further assistance in recycling reusing or trading in your end of li...

Page 134: ...velopment Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries SpotShop Spotshop com and Your Ware are trademarks of Gateway Inc Intel Intel Inside logo and Penti...

Page 135: ...ces 61 bay 58 changing 58 charge indicator 10 56 charge status 56 charging 20 57 conserving power 60 icons 56 installing 58 latch 14 15 locating 14 managing power 60 monitoring charge 56 purchasing 17 recalibrating 57 recharging 20 57 release latch 14 15 replacing 58 bays battery 58 hard drive 14 memory 14 65 BigFix 6 BIOS Setup utility 57 brightness adjusting 32 keys 32 C cable lock 11 74 port re...

Page 136: ... Internet 13 24 75 cable modem 13 24 75 digital camera 11 12 75 76 digital video camera 12 75 docking 14 74 docking station 74 DSL modem 13 24 75 Ethernet 13 24 75 external audio 10 76 external diskette drive 11 12 75 external speakers 10 75 Firewire 12 75 flash drive 11 12 75 headphone 10 75 i Link 12 75 IEEE 1394 12 75 keyboard 11 12 75 line in 76 microphone 10 modem 13 23 75 monitor VGA 13 47 7...

Page 137: ...roubleshooting 96 99 types 40 DSL modem 24 DVD cleaning 84 creating 42 drive 40 inserting 41 playing 42 49 troubleshooting 96 DVD drive identifying 40 locating 12 troubleshooting 96 using 40 DVD CD RW drive See DVD drive DVD RW drive See DVD drive E electrostatic discharge ESD 64 EmPower power adapter 61 Ethernet connecting 24 jack 13 24 75 external audio jack 76 external monitor 13 31 76 EZ Pad t...

Page 138: ...100 105 IRQ conflicts 94 J jacks See connections K Kensington cable lock lock ring 74 lock slot 11 port replicator 79 key combinations 31 keyboard buttons 29 cleaning 84 connecting 29 features 29 locating 16 troubleshooting 102 USB port 11 12 75 keys application 30 arrow 30 battery status 31 brightness 32 directional 30 Fn 30 31 function 30 LCD brightness 32 LCD CRT 31 navigation 30 numeric keypad...

Page 139: ...3 23 75 troubleshooting 103 monitor adding external 47 cleaning 84 color quality 48 display properties 47 port 13 76 screen resolution 48 mouse troubleshooting 107 USB port 11 12 75 moving pointer 35 screen objects 36 MP3 player memory cards 43 multimedia adjusting volume 37 playing DVD 42 using DVD drive 40 using Windows Media Player 42 muting sound 32 37 N navigation keys 30 network jack 13 24 7...

Page 140: ...ng battery life 60 Hibernate mode 62 indicator 10 26 management 55 60 source problems 22 Standby mode 26 31 62 status box 31 status indicator 10 troubleshooting 109 turning off notebook 26 turning on notebook 25 printer default 110 inkjet 18 laser 18 parallel port 76 troubleshooting 110 USB port 11 12 75 programs closing unresponsive 27 opening 35 projector adding 47 color quality 48 display prope...

Page 141: ...ode 26 31 62 system key 31 starting notebook 25 programs 35 static electricity 64 status indicators battery charge 10 56 Caps Lock 28 drive activity 28 hard drive 28 location 16 numeric keypad 28 Pad Lock 28 power 10 Support getting specifications 17 using 3 surge protector 22 Suspend 31 S Video TV out jack 11 49 75 system identification label 15 16 system keys combinations 31 locating 30 system r...

Page 142: ...words 108 PC Cards 108 power 109 printer 110 safety guidelines 92 screen 95 113 screen area 95 screen resolution 95 sound 111 technical support 114 telephone support 114 touchpad 112 video 113 Web site connection speed 101 turning off notebook 26 27 wireless network 31 38 turning on notebook 25 wireless network 31 38 tutoring fee based 116 TV out S Video out jack 11 75 U undocking 78 updating devi...

Page 143: ...om W waking up notebook 26 Web site Gateway 3 Windows key 30 Product Key Code 17 restoring 89 updating 88 Windows Media Player 42 Windows Security Center using 85 wireless network button 31 turning off 38 turning on 38 ...

Page 144: ...138 www gateway com ...

Page 145: ......

Page 146: ...MAN M680 8000SER SONIC GDE R1 5 05 ...

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