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Troubleshooting

Printer

The printer will not turn on

■

Make sure that the printer is online. Many printers have an online/offline button
that you may need to press.

■

Make sure that the power cable is plugged into an AC power source.

The printer is on but will not print

■

Check the cable between the printer and your computer. Make sure that it is
connected to the correct port.

■

Make sure that the printer is online. Many printers have an online/offline button
that you may need to press so the printer can start printing. Press the button to
put the printer online.

■

Check the cable for bent or broken pins.

■

If the printer you want to print to is not the default printer, make sure that you
have selected it in the printer setup.

To set a default printer:

Click

Start

, then click

Control Panel

. The

Control Panel

window opens. If your

Control Panel is in Category View, click

Printers and Other Hardware

Click/Double-click the

Printers and Faxes

icon. The

Printers and Faxes

window opens.

Right-click the name of the printer you want to be the default printer, then click

Set as Default Printer

■

Reinstall the printer driver. See the guide that came with your printer for
instructions on installing the printer driver.

You see a “Printer queue is full” error message

■

Make sure that the printer is not set to work offline.

To make sure that the printer is not set to work offline:

Click

Start

, then click

Control Panel

. The

Control Panel

window opens. If your

Control Panel is in Category View, click

Printers and Other Hardware

Click/Double-click the

Printers and Faxes

icon. The

Printers and Faxes

window opens.

8510809.book Page 79 Monday, June 13, 2005 7:29 AM

Summary of Contents for 8510952

Page 1: ...Gateway E 6500 User Guide...

Page 2: ...uter accessories 21 Sitting at your computer 21 Avoiding discomfort and injury from repetitive strain 22 Protecting from power source problems 22 Checking the voltage selection 22 Starting your comput...

Page 3: ...icrosoft System Restore 51 Reinstalling programs and drivers 51 Restoring your computer to the original configuration 52 Preventing static electricity discharge 53 Opening the case 54 Removing the sid...

Page 4: ...t network 84 Installing Ethernet cards and drivers 84 Making sure your broadband connection works 85 Naming the computers and the workgroup 85 Configuring the TCP IP protocol 86 Setting up an Ethernet...

Page 5: ...iv www gateway com 8510809 book Page iv Monday June 13 2005 7 29 AM...

Page 6: ...Chapter 1 1 Getting Help Using the Gateway Web site Using Help and Support Using Your Computer guide Using online help Contacting Gateway 8510809 book Page 1 Monday June 13 2005 7 29 AM...

Page 7: ...self with our range of services and support We have highlighted some basic care and safety information to help you keep your computer in good operating condition Gateway stands behind our value propos...

Page 8: ...support Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer To start Help and Support Click Start then click Help...

Page 9: ...located on the Microsoft Web site and contain the words you entered in the Search box You must be connected to the Internet to search for and access these topics To view a list of your search results...

Page 10: ...help information by selecting a topic from a Help menu or by clicking a Help button You can search for information by viewing the help contents checking the index searching for a topic or keyword or b...

Page 11: ...www gateway com Chapter 1 Getting Help Identifying your computer You can find your computer s serial number on a label on the side of the computer case 8510809 book Page 6 Monday June 13 2005 7 29 AM...

Page 12: ...puter Identifying features Locating your computer model and serial number Locating the Microsoft Certificate of Authenticity Locating the specifications for your computer Purchasing accessories 851080...

Page 13: ...large files onto recordable discs depending on drive type This drive may be a CD recordable CD DVD or recordable DVD drive To identify your drive type and for more information about your drive see Id...

Page 14: ...e such as a digital camcorder into these 4 pin IEEE 1394 ports For more information see Installing a printer scanner or other peripheral device on page 34 Zip drive Use this drive to store larger file...

Page 15: ...into this optional jack For information on configuring this jack see Configuring the audio jacks on page 31 Parallel port Serial port PS 2 keyboard port PS 2 mouse port Voltage switch Power connector...

Page 16: ...The switch is preset at the factory with the correct voltage for your area In the United States the utility power is supplied at a nominal 115 volts at 60 Hz The power supply should always be set to t...

Page 17: ...speaker and subwoofer into this optional jack For information on configuring this jack see Configuring the audio jacks on page 31 S PDIF audio jack black jack in the orange field Plug a single Toslink...

Page 18: ...13 www gateway com Back Modem jack optional Plug a modem cable into this jack Component Icon Description 8510809 book Page 13 Monday June 13 2005 7 29 AM...

Page 19: ...nformation if you call for assistance Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for...

Page 20: ...e information about your computer such as memory size memory type and hard drive size visit Gateway s Support page at support gateway com The Support page also has links to additional Gateway document...

Page 21: ...rinters Laser printers are better than inkjet printers when you are printing large documents Storage Devices If you need additional storage space or you want to back up your files you can add storage...

Page 22: ...ts your computer from data loss during a total power failure A UPS uses a battery to keep your computer running temporarily during a power failure so you can save your work and shut down your computer...

Page 23: ...18 www gateway com Chapter 2 Checking Out Your Gateway Computer 8510809 book Page 18 Monday June 13 2005 7 29 AM...

Page 24: ...safely Protecting your computer from power source problems Turning your computer on and off Adjusting the volume Configuring audio jacks Connecting the modem and network Installing peripheral devices...

Page 25: ...screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter on your monitor Use soft indirect lighting in your wor...

Page 26: ...to distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion...

Page 27: ...l devices The voltage selection for your location is typically set at the factory Use the power selection switch on the back of your computer to set the power supply to 115V or 230V To verify that you...

Page 28: ...safely To set the voltage selection switch Use a tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position Voltage selection switch 8510809 book Page 23 M...

Page 29: ...called Standby While in Standby the power indicator flashes If your computer is in Standby mode move the mouse or press the power button to wake it up Important Your computer has a built in variable s...

Page 30: ...power supply and system board remain energized In order to remove all electrical power from your computer unplug the power cord and modem cable from the wall outlets We recommend disconnecting the po...

Page 31: ...ALT DEL The Task Manager window opens 2 Click the Applications tab then click the program that is not responding 3 Click End Task 4 Click X in the top right corner of the Windows Task Manager dialog...

Page 32: ...or to the end of a document Indicators Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Windows keys Open the Windows Start menu...

Page 33: ...nd of a document Indicators Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Windows keys Open the Windows Start menu This key can...

Page 34: ...or DVD Next Move to the next CD track or DVD chapter Volume down Decrease the volume Volume up Increase the volume Mute Turn off all sound My Documents Opens the My Documents folder Help Open online h...

Page 35: ...ers turn the knob on the front of the speakers OR If you have a multi function keyboard use the mute and volume control buttons For more information see Special function buttons on page 29 Tips Tricks...

Page 36: ...o jacks for something other than the default audio device you need to configure them To configure the universal audio jacks 1 Connect your audio device s to the computer audio jack s 2 Click Start the...

Page 37: ...of the modem cable into the modem jack on the back of your computer 2 Insert the other end of the modem cable into a telephone wall jack The modem will not work with digital or PBX telephone lines 3 S...

Page 38: ...etwork To connect to an Ethernet network 1 Insert one end of the network cable into the network jack on the back of your computer 2 Insert the other end of the network cable into a cable modem DSL mod...

Page 39: ...device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the device needs After doing this...

Page 40: ...Chapter 4 35 Using Drives and Ports Using the diskette drive Using the Zip drive Using CD or DVD drives 8510809 book Page 35 Monday June 13 2005 7 29 AM...

Page 41: ...e a diskette 1 Insert the diskette into the diskette drive with the label facing up 2 To access a file on the diskette click Start then click My Computer Double click the drive letter for example the...

Page 42: ...easy way to transfer files between computers if both computers have internal Zip drives or if you have one external portable Zip drive To use a Zip disk 1 Insert the Zip disk into the Zip drive with...

Page 43: ...ng audio CDs and accessing data CD RW drive Installing programs playing audio CDs accessing data and creating CDs DVD CD RW drive Installing programs playing audio CDs accessing data creating CDs and...

Page 44: ...tant Some music CDs have copy protection software You may not be able to play these CDs on your computer Important When you place a single sided disc in the tray make sure that the label side is facin...

Page 45: ...our computer to copy tracks from a music CD to your hard drive copy or create data CDs and DVDs create music CDs create video DVDs and more Tips Tricks For more information about playing CDs see Playi...

Page 46: ...Caring for your computer Updating Windows Protecting your computer from viruses Cleaning your computer Restoring your system Opening the computer case Adding memory and replacing the battery 8510809 b...

Page 47: ...diskettes and hard drives Avoid subjecting your computer to extreme temperature changes Keep all liquids away from your computer When spilled onto computer components almost any liquid can result in...

Page 48: ...your computer and keep it running smoothly Windows Update scans your computer and provides you with a tailored selection of updates that apply only to the software and hardware on your computer To run...

Page 49: ...loaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are...

Page 50: ...computer from viruses To scan for viruses 1 Click Start All Programs Norton Internet Security then click Norton Internet Security Norton Internet Security opens 2 Click Norton AntiVirus 8510809 book P...

Page 51: ...nd rescan for the virus To update Norton Internet Security 1 Make sure that you are connected to the Internet 2 Click Start All Programs Norton Internet Security then click Norton Internet Security No...

Page 52: ...mputer from viruses 4 Follow the on screen instructions to update your Norton Internet Security program with the latest virus protection files 5 When the program has finished click Finish 8510809 book...

Page 53: ...t away from the vents with a damp cloth Be careful not to drip any water into the vents Do not attempt to clean dust from the inside of your computer Cleaning the keyboard You should clean the keyboar...

Page 54: ...pe the screen with the cloth Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely cleaning the mouse will likely impro...

Page 55: ...tton swab dipped in isopropyl alcohol 5 Replace the mouse ball and lock the retaining ring into place Cleaning CDs or DVDs Wipe from the center to the edge not around in a circle using a product made...

Page 56: ...lick System Restore 2 Follow the on screen instructions Reinstalling programs and drivers If a program or device on your computer is not working correctly you may need to reinstall your program or dri...

Page 57: ...oes not start or if the two previous procedures do not correct the problem you may need to restore your computer to the original configuration To restore your computer to the original configuration 1...

Page 58: ...their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expan...

Page 59: ...t the power cord and modem network and all peripheral device cables 3 Press the power button to drain any residual power from your computer 4 Remove the thumbscrew from the side panel cover For the lo...

Page 60: ...55 www gateway com Opening the case 6 Swing the side panel away from the computer then lift the panel away from the computer 8510809 book Page 55 Monday June 13 2005 7 29 AM...

Page 61: ...g Your Computer Removing the front bezel To remove the front bezel Position the computer where you can grasp the front bottom edge of the bezel then pull the bezel out and away from the case 8510809 b...

Page 62: ...ables are arranged inside the case so they will not be pinched when you close the case 2 Align the panel tabs into the bottom case notches then swing the side panel toward the top of the computer to s...

Page 63: ...ter 5 Maintaining Your Computer Replacing the front bezel To replace the front bezel 1 Align the latch pins with the computer latch holes 2 Press the bezel firmly into place 8510809 book Page 58 Monda...

Page 64: ...uter uses DIMM memory To install or replace DIMM memory 1 Remove the side panel by following the instructions in Removing the side panel on page 54 2 For more stability place your computer on its side...

Page 65: ...s on the sides of the memory module should secure the memory module automatically When the module is secure you hear a click 6 Replace the side panel by following the instructions in Replacing the sid...

Page 66: ...e menus and submenus then exit from the utility 4 Shut down your computer 5 Remove the side panel by following the instructions in Removing the side panel on page 54 6 For more stability place your co...

Page 67: ...ocket until it snaps into place 10 Replace the side panel by following the instructions in Replacing the side panel on page 57 11 Reconnect all external cables and the power cord 12 Turn on your compu...

Page 68: ...Chapter 6 63 Troubleshooting Troubleshooting typical hardware and software problems 8510809 book Page 63 Monday June 13 2005 7 29 AM...

Page 69: ...nded before accessing internal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 53 Warning To avoid bodily injury do...

Page 70: ...or mouse does not work make sure that all connections are secure Make sure that your hard drive is not full If an error message appears on the screen write down the exact message The message may help...

Page 71: ...fferent disc Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive If you are trying to play a DVD make sure that you have a DVD drive To identify your drive type...

Page 72: ...n try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the DVD drive Shut down and restart your computer Clean the disc For more information see Clean...

Page 73: ...ally diskettes are flawed and cannot be read by the diskette drive Run Error checking on the diskette For more information see Checking the hard drive for errors in Using Your Computer which has been...

Page 74: ...ible The diskette drive LED is lit continuously Remove the diskette from the drive If the light stays on try restarting your computer DVD drives See CD or DVD drives on page 66 File management A file...

Page 75: ...For instructions on fixing hard drive problems see Checking the hard drive for errors in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs t...

Page 76: ...Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a different URL If the error message still appears disconnect f...

Page 77: ...Try a keyboard that you know works to make sure that the keyboard port works Reinstall the keyboard device driver A keyboard character keeps repeating or you see a keyboard stuck or key failure error...

Page 78: ...essages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing...

Page 79: ...erent location If you can connect on this line call your telephone service to fix the original line Try connecting with the modem at a lower connection speed If reducing the connect speed lets you con...

Page 80: ...the Phone and Modem Options icon then click the Modems tab 4 Click your modem then click Properties The Modem Properties dialog box opens 5 Click the Diagnostic tab then click Query Modem If informat...

Page 81: ...tor is turned on the power LED should be lit Adjust the brightness and contrast controls to the center position Make sure that the monitor cable is connected to the video port on the back of your comp...

Page 82: ...negatively affect the monitor s function The text on the display is dim or difficult to read Adjust the brightness and contrast controls Use the monitor degauss feature see your monitor documentation...

Page 83: ...rk in your home see Networking Your Computer on page 81 Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off then retype the password Power Your computer will n...

Page 84: ...setup To set a default printer 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click th...

Page 85: ...ne button that you need to press after adding paper Sound You are not getting sound from the speakers Make sure that the speakers are turned on Make sure that the volume controls are turned up For mor...

Page 86: ...Chapter 7 81 Networking Your Computer Introducing networking Creating an Ethernet network Testing your network Troubleshooting your Ethernet network 8510809 book Page 81 Monday June 13 2005 7 29 AM...

Page 87: ...built using Standard or Fast Ethernet components Business networks are typically built using Fast or Gigabit Ethernet components To create an Ethernet network you or your electrician must install spec...

Page 88: ...ble or DSL modem that provides access to the Internet Equipment you need for a router based Ethernet network For an Ethernet network you need Two or more computers with Ethernet jacks One router One b...

Page 89: ...ers that do not have Ethernet already installed To order wired or wireless Ethernet PCI or PC cards visit the Accessories Store at accessories gateway com Use the documentation that comes with your Et...

Page 90: ...e network Use a computer name of up to 15 characters with no blank spaces Each computer name must be unique on your network All numeric computer names are not allowed Names must contain some letters 6...

Page 91: ...ssign an IP address to a computer on the network IP Address Internet Protocol IP address is a number that uniquely identifies a computer on the network Subnet Mask Subnet mask is a number that identif...

Page 92: ...on setup click Create a new connection and follow the instructions in the New Connection Wizard 4 Click to select the Internet Protocol TCP IP check box in the This connection uses the following items...

Page 93: ...twork Connections window 11 Repeat this procedure for every computer on your network Setting up an Ethernet network We recommend using category 5 unshielded twisted pair cable approximately 1 4 in dia...

Page 94: ...ugh cable for each computer you want to connect to the network Important Category 5 cables are available in two different types straight through cables used to connect computers to a router and crosso...

Page 95: ...or cable modem Configuring your router After you have named your computers and set up TCP IP on them you can configure your router using your Web browser For these instructions we assume that you are...

Page 96: ...ess each time you log on click Obtain an IP Address Automatically If your ISP requires a fixed IP address click Specify an IP Address then type the values provided by your ISP 4 When you are finished...

Page 97: ...ing Your Computer guide on page 4 Check all physical cable connections Compare the status lights on the front of the router or access point with the patterns described in the router or access point li...

Page 98: ...assign between 0 and 254 The first N should be the same for all computers on your network and the second N should be different for all computers on your network The computer does not recognize an add...

Page 99: ...94 www gateway com Chapter 7 Networking Your Computer 8510809 book Page 94 Monday June 13 2005 7 29 AM...

Page 100: ...Appendix A 95 Safety Regulatory and Legal Information Safety information Regulatory statements Notices 8510809 book Page 95 Monday June 13 2005 7 29 AM...

Page 101: ...total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sur...

Page 102: ...97 www gateway com Warning To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord 8510809 book Page 97 Monday June 13 2005 7 29 AM...

Page 103: ...elp Compliance Accessories The accessories associated with this equipment are shielded video cable when an external monitor is connected These accessories are required to be used in order to ensure co...

Page 104: ...s sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your...

Page 105: ...including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit...

Page 106: ...longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit towards the purchase of new...

Page 107: ...w gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the p...

Page 108: ...11 C cable modem 83 89 connecting 11 Caps Lock indicator 27 28 cards troubleshooting add in card 66 case closing 57 opening 54 CD cleaning 50 controlling play with keyboard 29 inserting 39 playing aud...

Page 109: ...31 80 USB 9 12 video camera 9 11 Zip drive 9 12 D default printer 79 DHCP 86 digital camera locating serial port 12 locating USB port 9 12 digital video camera locating IEEE 1394 port 9 11 DIMM See m...

Page 110: ...emoving 58 replacing 58 function keys 27 28 G Gateway eSupport 15 serial number 15 Gateway contact information 5 Gigabit Ethernet 82 H hard drive troubleshooting 70 headphone jack 9 12 help button 29...

Page 111: ...rs 48 cleaning computer display 48 cleaning computer screen 48 cleaning keyboard 48 cleaning mouse 49 virus protection 44 memory adding 59 installing 59 purchasing 16 replacing 59 troubleshooting 72 m...

Page 112: ...g 78 turning off computer 25 turning on computer 24 power button 9 previous button 29 printer default 79 inkjet 16 installing 34 laser 16 parallel port 11 troubleshooting 79 USB port 9 12 programming...

Page 113: ...P IP protocol configuring 86 Technical Support 5 technical support eSupport 15 telephone jack 11 testing network 92 TOSLINK jack 12 troubleshooting add in cards 66 cards 66 CD drive 66 cleaning CD 50...

Page 114: ...muting 29 30 troubleshooting 80 W WAN IP Address 91 Web browser button 29 Windows Product Key Code 14 restoring 51 Windows key 27 28 Windows Media Player 40 Windows Security Center using 44 Windows U...

Page 115: ...110 www gateway com 8510809 book Page 110 Monday June 13 2005 7 29 AM...

Page 116: ...MAN E 6500 USR GDE R0 6 05...

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