Gateway 7000 Series, User Manual

Page: 105 / 138

99 www.gateway.com
Troubleshooting
You can also call your telephone service and have the telephone line
checked for noise or low line levels.
■ Try another telephone line (either a different telephone number in
your house or a telephone line at a different location). If you can
connect on this line, call your telephone service.
■ Try connecting with the modem at a lower connection speed. If
reducing the connect speed lets you connect, call your telephone
service. The telephone line may be too noisy.
You cannot connect to the Internet
■ The ISP may be having technical difficulties. Contact your ISP for
technical support.
■ See if the modem works with a different communications program.
The problem may be with just one program.
■ Review the troubleshooting information under “Internet” on
page 95 .
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public
telephone lines to 53K. Other factors, such as line noise, telephone service
provider equipment, or ISP limitations, may lower the speed even further.
If your notebook has a v.90 modem, the speed at which you can upload
(send) data is limited to 33.6K. If your notebook has a v.92 modem, the
speed at which you can upload data is limited to 48K. Your ISP may not
support 48K uploads.
Your fax communications program only sends and receives faxes at
14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and receive rate
of 14,400 bps.
The modem is not recognized by your notebook
■ Make sure that the line connected to the modem is working and
plugged into the appropriate port on your notebook. See
“Back” on
page 13 to make sure that the connections have been made correctly.
■ If the modem shares the telephone line with another device, make
sure that the telephone line is not in use (for example, someone is
on the telephone, or another modem is in use).