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96

Troubleshooting

Printer problems

The printer will not turn on.

The printer is turned on but will not print.

Probable cause

Solution

The printer is not connected
to the system

Make sure the data cable is properly
connected between the printer and the system.
Check the connector and cable for bent or
broken pins.

The printer is not plugged in

Make sure the power cable is plugged into a
working power source.

The printer is not turned on

Make sure the printer’s power switch is
depressed or set to the On position. If power
is applied to the printer, the green power LED
should be illuminated.

The printer is defective

Try another printer, if one is available.

Probable cause

Solution

The printer is not connected
to the system

Make sure the data cable is properly
connected between the printer and the system.
Check the connector and cable for bent or
broken pins.

The printer is not designated
as the default printer

If the printer that you are trying to print to is
not the default printer, make sure you have
selected it through the program’s printer setup
function.

The printer has not been
added to the system.

In the Printers window (Start | Settings |
Printers), double-click Add Printer. Follow the
on-screen instructions for adding the new
printer.

The printer is not on-line
(ready)

Make sure the on-line or ready light is on, or
the display indicates “Ready.”

05032.book Page 96 Monday, July 10, 2000 11:43 AM

Summary of Contents for 6400

Page 1: ...6400 Server System Manual A MAN US 6400 SYS GDE R0 6 00 ...

Page 2: ... Preventing static electricity discharge 15 Opening the case 17 Removing the side cover 18 Removing the bezel 19 Closing the case 20 Replacing the bezel 20 Replacing the side cover 21 4 Replacing and Adding System Components 23 Replacing or adding drives 23 Preparing to replace or add a drive 23 Drive cabling information 25 3 5 inch diskette or CD drives 25 Hard drive 33 Replacing or adding memory...

Page 3: ...ive 75 Hard drive maintenance utility 75 Hard drive management practices 76 Protecting your computer from viruses 78 System administration and control 79 ManageX Event Manager 79 Gateway server management software 79 System security 79 System recovery 83 Creating a startup diskette 83 Using your Server Companion CD 83 7 Cleaning Your System 85 Cleaning the mouse 85 Cleaning the keyboard 86 Cleanin...

Page 4: ... 96 System problems 98 Video problems 100 Error messages 103 A Safety and Regulatory Information 107 B Reference Data 123 Specifications 123 System specifications 123 Environmental specifications 124 System I O addresses 125 Memory map 129 Interrupts 130 DMA usage 132 Index 133 05032 book Page iii Monday July 10 2000 11 43 AM ...

Page 5: ...iv 05032 book Page iv Monday July 10 2000 11 43 AM ...

Page 6: ... DEL A plus sign means to press the keys at the same time Setup Commands to be entered options to select and messages that appear on your monitor are printed in bold User s Guide Names of publications are printed in italic Viewpoint All references to front rear left or right on the computer are based on the computer being in a normal upright position as viewed from the front 05032 book Page v Mond...

Page 7: ...portant informs you of special circumstances Caution A caution warns you of possible damage to equipment or loss of data Warning A warning indicates the possibility of personal injury 05032 book Page vi Monday July 10 2000 11 43 AM ...

Page 8: ...ystem or other Gateway products Some types of information you can access are Hardware driver and program updates Technical tips Service agreement information Technical documents and component information Frequently asked questions FAQs Documentation for peripherals or optional components Online technical support 05032 book Page vii Monday July 10 2000 11 43 AM ...

Page 9: ...viii 05032 book Page viii Monday July 10 2000 11 43 AM ...

Page 10: ...rated dual channel Ultra160 Ultra3 SCSI Integrated ATI Rage XL VGA controller with 4 MB of PC100 SDRAM Seven PCI slots Two 64 bit 33 MHz slots and five 32 bit 33 MHz slots Integrated Voltage Regulator Modules VRMs for both processors ATX form factor system board and mid tower chassis One 3 5 inch 1 44 MB diskette drive one CD drive and one hard drive Keyboard port PS 2 mouse port PS 2 2 serial por...

Page 11: ...ject button ejects diskettes from the diskette drive Door protects the external controls of the computer and the externally accessible drives Door Lock controls access to the external controls and externally accessible drives Diskette drive Diskette eject button Power button CD drive Reset button CD eject button Door lock CD activity LED Door open Front panel LEDs System fault LED reset switch 050...

Page 12: ...N activity System Fault LED yellow indicates ECC Error Checking and Correcting memory system fault steady indicates an uncorrectable ECC fault and blinking indicates a correctable ECC fault System Fault LED reset switch is used to clear system fault LED Power button turns the computer on and off It also enables sleep mode in some operating systems Reset button restarts the system when it becomes n...

Page 13: ...onnects a printer or other parallel device Power connector connects the computer power cord The other end of the power cord plugs into an AC outlet or power strip RJ 45 LAN port connects to an ethernet network Serial ports connect to serial devices Serial port A Keyboard port Serial port B Power connector USB ports Voltage selector Parallel port Thumbscrew Mouse port Thumbscrew Video port Kensingt...

Page 14: ...that are automatically configured when they are plugged into the computer through one of these ports USB keyboards and mice are not supported use only PS 2 versions Video port connects the monitor interface cable Voltage selector sets the voltage for your area either 115 V or 230 V 05032 book Page 5 Monday July 10 2000 11 43 AM ...

Page 15: ...board A Rear Chassis Fan connector B Main ATX power connector C CPU 1 socket D CPU 2 socket E CPU 1 fan connector E C D G U W A B L M N P I O F H J K Q R S T V X Y Z AA AB AD AE AC 05032 book Page 6 Monday July 10 2000 11 43 AM ...

Page 16: ...DD activity LED connector P Ultra160 LVD SCSI Channel A connector Q Ultra160 LVD SCSI Channel B connector R Configuration switch S Battery T not used U PCI 32 bit 33 MHz slot V PCI 64 bit 33 MHz slots 2 W not used X not used Y PCI 32 bit 33 MHz slots 4 Z Video port AA Serial port B AB Parallel port AC Serial port A AD RJ 45 Ethernet port and USB ports 1 and 2 AE Keyboard port and PS 2 Mouse port 0...

Page 17: ...8 System Features 05032 book Page 8 Monday July 10 2000 11 43 AM ...

Page 18: ...p helps protect against AC power fluctuations Protect your system from extreme temperature and humidity Do not expose your system to direct sunlight heater ducts or other heat generating objects Keep your computer away from equipment that generates magnetic fields such as unshielded stereo speakers Even a telephone placed too close to the computer may cause interference Plug the computer into a wa...

Page 19: ...ts on the rear panel of the computer Make sure the computer and monitor are plugged into an AC outlet or power strip and that the power strip is turned on To start the system 1 If you have connected the system components to a power strip make sure all the system components are turned off then turn on the power strip 2 Turn on the monitor Caution Make sure your computer and peripherals are turned o...

Page 20: ... If nothing happens when you turn on the system Make sure that the power cables are securely plugged in and that your power strip if you are using one is plugged in and turned on Make sure the monitor is connected to the computer plugged into the power strip or AC outlet and turned on You may also need to adjust the brightness and contrast controls on the monitor Power button Power LED 05032 book ...

Page 21: ... the operating system To complete the operating system setup for Windows NT 1 After the computer starts the start up wizard opens Continue by clicking Next 2 Type the requested information in the appropriate text boxes When you have finished typing the information continue by clicking Next 3 Continue following the instructions and selecting options in the start up wizard dialog boxes clicking Next...

Page 22: ...n off the computer by pressing the power button 3 Turn off the monitor and peripherals Warning When you turn the computer off by pressing the power button some electric current still flows through the computer Before opening the computer case or connecting or removing any peripherals turn off the computer then unplug the power cord and modem cord if installed or you may get an electric shock Impor...

Page 23: ...lets you to close a program that is not responding 2 Click Task Manager then select the program that is not responding 3 Close the program by clicking End Task 4 If the computer does not respond press the reset button to restart the computer As a part of the regular startup process a program to check the disk status runs automatically When the checks are finished Windows starts Important For other...

Page 24: ...e 1 Wear a grounding wrist strap available at most electronics stores 2 Turn off the computer power 3 Touch a bare metal surface on the back of the computer 4 Unplug all power cords from AC outlets and disconnect the modem cable if installed Caution Static electricity can permanently damage electronic components in your computer Prevent electrostatic damage to your computer by following static ele...

Page 25: ...hen you are ready to use them Do not lay parts on the outside of an antistatic bag or container because only the inside provides antistatic protection Always hold cards by their edges and their metal mounting brackets Avoid touching components on the cards and the edge connectors that connect to expansion slots Never slide cards or other parts over any surface 05032 book Page 16 Monday July 10 200...

Page 26: ...r avoiding static electricity damage Only qualified personnel should open the system for maintenance If you are qualified to maintain the system yourself make sure you are properly grounded before opening the system chassis Important All references to front rear left or right on the computer are based on the computer being in a normal upright position as viewed from the front Warning Avoid exposur...

Page 27: ...bscrews captive on the back of the side panel and unlock the chassis lock if applicable 3 Slide the left side panel to the rear approximately 3 4 inch disengaging the retaining tabs on the top edge of the panel from the top of the chassis 4 Tilt the panel out then lift it up and away from the chassis 05032 book Page 18 Monday July 10 2000 11 43 AM ...

Page 28: ...the retention tabs on the left side of the bezel by prying outward on each tab 2 Swing the bezel out from the front of the chassis and disengage the hinge tabs on the right side of the bezel by moving the bezel to the right 3 Remove the bezel Retention tabs 05032 book Page 19 Monday July 10 2000 11 43 AM ...

Page 29: ...el 1 Holding the bezel at an angle to the front of the chassis place the hinge tabs on the right side of the bezel in the appropriate slots in the front of the chassis 2 Swing the left side of the bezel toward the chassis until the retaining tabs snap into place Four hinge tabs are located on the right side of the bezel and are not visible in this illustration 05032 book Page 20 Monday July 10 200...

Page 30: ...om edge of the panel with the lip at the bottom edge of the chassis 3 Swing the top of the panel toward the chassis engaging the retaining tabs on the top edge of the side panel with the slots on the chassis 4 Slide the panel toward the front of the chassis 3 4 inch securing it in place 5 Retighten the thumbscrews and lock the case if necessary 05032 book Page 21 Monday July 10 2000 11 43 AM ...

Page 31: ...22 Case Access 05032 book Page 22 Monday July 10 2000 11 43 AM ...

Page 32: ...ith your computer You can add additional drives of the following types Half height 3 5 inch diskette drives The floppy controller supports one diskette drive Half height 3 5 inch hard drives The standard integrated Symbios 2 channel SCSI controller will support as many as 30 drives Half height 3 5 inch tape storage or disk storage devices Half height 5 25 inch devices 05032 book Page 23 Monday Jul...

Page 33: ...stall the drive IDE hard drives can be configured as single master or slave IDE CD drives can be configured as master or slave Configure the drives by using the drive select jumpers located on the drives If only one drive is attached to a controller cable configure the drive as single if it is a hard drive or master if it is a CD drive If two drives of any type are attached to the cable configure ...

Page 34: ...evice or as a plug in terminator on the cable 3 5 inch diskette or CD drives Both the 3 5 inch diskette drive and 5 25 inch CD drives are secured in the chassis by removable rails The rails let the drives slide into and out of the guides in the front bays Extra rails are included with your system and are clipped to the outsides of the drive cages inside the case Replacing the 3 5 inch diskette or ...

Page 35: ...opriate settings refer to your drive documentation for jumper settings 9 Align the rails with the appropriate open bay then slide the drive into the bay until the locking tabs snap into place 10 Connect the power and data cables making sure the cables are in their original positions 11 Close the case by following the instructions on page 20 12 Reconnect peripherals the modem cord and the power cor...

Page 36: ...evice to the connector on the system board To install an additional device in the 3 5 inch drive bay 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Remove the left side cover panel See Removing the side cover on page 18 and Preventing static electricity discharge on page 15 3 Remove the bezel See To remove the bezel on page 19 4 Re...

Page 37: ...the rails onto the drive making sure the front rail extensions are towards the front of the device Caution Your system was designed to adhere to electromagnetic interference requirements and the shield is an integral part of the system Installing an approved device should continue to maintain those standards If you remove the device you should reinstall the shield Remove screw Metal EMI shield 050...

Page 38: ...then slide the drive into the chassis until the locking tabs snap into place 9 Connect the power and data cables to the back of the drive 10 Close the case by following the instructions on page 20 11 Reconnect peripherals the modem cord and the power cord then turn on the system 12 Run the configuration software if necessary 05032 book Page 29 Monday July 10 2000 11 43 AM ...

Page 39: ...ng devices and the new device to the connector on the system board To install an additional device in the 5 25 inch drive bay 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Remove the left side cover panel See Removing the side cover on page 18 and Preventing static electricity discharge on page 15 3 Remove the bezel See To remove ...

Page 40: ...making sure the front rail extensions are to the front of the device Caution Your system was designed to adhere to electromagnetic interference requirements and the shield is an integral part of the system Installing an approved device should continue to maintain those standards If you remove the device you should reinstall the shield Pull out on the left side of the metal EMI shield Metal EMI shi...

Page 41: ...the drive into the chassis until the locking tabs snap into place 9 Connect the power and data cables making sure the cables match their original position 10 Close the case by following the instructions on page 20 11 Reconnect peripherals the modem cord and the power cord then turn on the system 12 Run the configuration software if necessary 05032 book Page 32 Monday July 10 2000 11 43 AM ...

Page 42: ...ic electricity discharge on page 15 3 Locate the 3 5 inch hard drive in the bottom drive cage 4 Remove the power and data cables from the back of the drive noting their locations and orientations You will reconnect these cables after you install the new drive 5 Grip the plastic mounting rails firmly with thumb and index finger and pull the drive carefully straight out of the drive cage 6 Remove th...

Page 43: ...er settings 10 Align the rails with an open bay in the bottom drive cage and slide the drive into the cage until the locking tabs snap into place Be sure that the data and power connectors on the drive face out 11 Connect the power and data cables to the drive 12 Close the case by following the instructions on page 20 13 Reconnect peripherals the modem cord and the power cord then turn on the syst...

Page 44: ...side cover on page 18 and Preventing static electricity discharge on page 15 3 Place the new hard drive on a static free surface with the top up and the connectors facing you 4 Check the jumper settings on the drive See drive documentation for jumper settings 5 Install the two small plastic drive mounting rails L rail on the left and R rail on the right to the new hard drive Make sure the front ra...

Page 45: ...assis until the locking tabs snap into place 7 Connect the data and power cables to the drive See drive documentation for proper cable orientation 8 Close the case by following the instructions on page 20 9 Reconnect peripherals the modem cord and the power cord then turn on the system 05032 book Page 36 Monday July 10 2000 11 43 AM ...

Page 46: ... should not be combined with unbuffered DIMMs No jumper settings are required for the memory size or type because the BIOS automatically detects this information 2 GB maximum system memory To replace DIMMs 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Remove the left side cover panel See Removing the side cover on page 18 and Prev...

Page 47: ...0 7 Reconnect peripherals the modem cord and the power cord then turn on the system To add or remove DIMMs 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Remove the left side cover panel See Removing the side cover on page 18 and Preventing static electricity discharge on page 15 3 If you are removing a DIMM pull open the socket la...

Page 48: ...n the DIMM with the two notches in the DIMM socket 6 Gently press the DIMM into the socket until it s firmly seated Inserting the DIMM automatically locks the socket latches on each end of the DIMM 7 Close the case by following the instructions on page 20 8 Reconnect peripherals the modem cord and the power cord then turn on the system 05032 book Page 39 Monday July 10 2000 11 43 AM ...

Page 49: ...rocode table and enable the second processor Voltage Regulator Modules VRMs for both processors are built into the system board To replace the processor you must perform the following tasks Remove the heatsink Remove the processor Install the new processor Replace the heatsink To remove the heatsink 1 Turn off the system and disconnect the power cord modem cord if installed and all external periph...

Page 50: ...rom the tab on the processor socket by pressing down on the clip and then pulling out on the clip 5 Unhook the other end of the metal clip 6 Lift the heatsink straight up and off the processor 1 2 3 Metal clip Tabs 05032 book Page 41 Monday July 10 2000 11 43 AM ...

Page 51: ...cessor 1 Hold the new processor over the empty processor socket and verify that pin 1 on both the processor and the socket are aligned Pin 1 is near the marked corner of the processor 2 Gently place the new processor into the socket then secure the processor by lowering the locking lever until the lever latches into place The processor will slip into place without pressure when aligned correctly L...

Page 52: ...ely attached 2 Connect the heatsink fan cable to the fan connector on the system board 3 Close the case See Closing the case on page 20 for instructions 4 Reconnect the cords you removed then turn on the computer Caution It is very important that the heatsink makes direct contact with the processor or it will not cool correctly resulting in processor failure 1 2 3 05032 book Page 43 Monday July 10...

Page 53: ...or into the socket 5 Secure the processor by lowering the locking lever until the lever latches into place The processor will slip into place without pressure when aligned correctly 6 Install the heatsink See To replace the heatsink on page 43 7 Connect the power supply cable of the processor fan to the second CPU fan connector on the system board See System board on page 6 for location 8 Close th...

Page 54: ...rs and switches on the card if required See the card instructions 2 Turn off the computer disconnect the power cord modem cord if installed and all external peripheral devices 3 Remove the left side cover panel See Removing the side cover on page 18 and Preventing static electricity discharge on page 15 4 Locate an available slot appropriate to the type of card you are installing and remove the sl...

Page 55: ...e card to the rear of the chassis 7 Connect cables to the card if required 8 Close the case by following the instructions on page 20 9 Reconnect peripherals the modem cord and the power cord then turn on the system You may need to reconfigure your system after installing some expansion cards You may also need to install software that came with the card Check the card documentation for additional i...

Page 56: ... Setup utility program see Using the BIOS Setup Utility on page 67 3 Turn off the computer disconnect the power cord modem cord if installed and all external peripheral devices Warning There is a danger of explosion if the battery is incorrectly replaced Replace the battery only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer...

Page 57: ...by following the instructions on page 20 9 Reconnect peripherals the modem cord and the power cord then turn on the system 10 If the CMOS data is not correct change the information in the BIOS Setup utility using the data you recorded in Step 2 Troubleshooting the battery installation If you have problems after installing the new battery try each of the items listed below Turn off the computer and...

Page 58: ...ect and reconnect the cables Close the case as described on page 20 reconnect the modem and power cords then turn on the computer Turn off the computer remove the cover and if you have the proper test equipment make sure that the new battery has power Although unlikely your new battery may be defective Close the case as described on page 20 reconnect the modem and power cords then turn on the comp...

Page 59: ...c electricity discharge on page 15 3 Place the chassis gently on its right side 4 Remove all expansion cards from the system board See Adding an expansion card on page 45 5 Disconnect all cables from the system board including the power cables from the power supply Note where the cables are connected 6 Remove the retaining screws securing the board to the right side of the chassis inside the chass...

Page 60: ...sengage it from the stand off retention hooks then remove it carefully 9 Remove the system board mounting bracket by removing the two screws securing it to the system board refer to the illustrations on page 52 and place the board in an antistatic bag or container System board retaining screw Standoff retention hook 05032 book Page 51 Monday July 10 2000 11 43 AM ...

Page 61: ...To install the system board 1 Install the system board mounting bracket on the rear edge of the system board by fastening the mounting bracket to the system board with two screws Mounting bracket 05032 book Page 52 Monday July 10 2000 11 43 AM ...

Page 62: ... on the right side of the case Carefully align the I O panel on the rear of the board with the I O plate on the case 3 Holding the system board in place tighten the retaining screw on the right rear of the case 4 Replace the retention screws previously removed from the system board then tighten the screws Standoff retention hook System board retaining screw 05032 book Page 53 Monday July 10 2000 1...

Page 63: ... Components 5 Reinstall the expansion cards 6 Close the case by following the instructions on page 20 7 Reconnect peripherals the modem cord and the power cord then turn on the system 05032 book Page 54 Monday July 10 2000 11 43 AM ...

Page 64: ...tricity discharge on page 15 3 Lay the case on its right side if possible 4 Disconnect the power supply connectors from all internal devices including the 3 5 inch diskette drive the CD drive and all hard drives 5 Disconnect the main power supply connector to the system board by pressing on the tab to release the connector then gently pulling the connector from the board 6 Remove the cable support...

Page 65: ...usly removed The mounting holes should line up correctly and the specifications and power output connectors should be the same 2 Make sure that the red voltage switch on the back of the new power supply is set to the proper voltage for your area 3 Place the new power supply in position in the chassis and line up the mounting holes with the holes in the chassis Note that alignment pins in the chass...

Page 66: ...then tighten all screws 6 Reconnect the power connectors to the system board and to all internal devices 7 Place the case upright then close the case by following the instructions on page 20 8 Reconnect peripherals the modem cord and the power cord then turn on the system 05032 book Page 57 Monday July 10 2000 11 43 AM ...

Page 67: ...talled and all external peripheral devices 2 Remove the left side cover panel See Removing the side cover on page 18 and Preventing static electricity discharge on page 15 3 Remove the bezel as described in To remove the bezel on page 19 4 Disconnect the front fan power cable from the system board 5 Remove the power and data cables from any hard drives mounted in the bottom drive cage 6 Remove the...

Page 68: ...to the bottom drive cage by depressing the locking tabs from the rear of the guide and pivoting the top of the guide toward the back of the system You may have to remove one or more expansion cards from the system board Tab 05032 book Page 59 Monday July 10 2000 11 43 AM ...

Page 69: ... the bottom drive cage toward the left side of the chassis then toward the back disengaging it from the middle drive cage and the chassis 10 Carefully remove the bottom drive cage from the chassis 11 Remove the four screws securing the front system fan to the bottom drive cage then lift the fan from the cage Note the routing of the fan power cable 05032 book Page 60 Monday July 10 2000 11 43 AM ...

Page 70: ...ngage the middle drive cage Slide the bottom drive cage right to align the screw holes with the holes on the front of the chassis 4 Secure the drive cage with the four screws previously removed Make sure to correctly route the fan power cable 5 Replace the plastic card guide and any expansion cards removed previously 6 Replace the hard drives into the bottom drive cage 7 Reconnect the data and pow...

Page 71: ...moving the side cover on page 18 and Preventing static electricity discharge on page 15 3 Disconnect the rear fan power cable from the system board 4 Move the two plastic release tabs on the left side of the fan bracket inside the chassis toward the front of the chassis then move the fan bracket to the left and remove 5 Carefully remove the fan and bracket from the chassis Release tabs 05032 book ...

Page 72: ... in the back of the chassis and sliding the unit to the right until the two locking pins click into place 2 Plug the fan power cable into the appropriate connector on the system board 3 Close the case by following the instructions on page 20 4 Reconnect peripherals the modem cord and the power cord then turn on the system 05032 book Page 63 Monday July 10 2000 11 43 AM ...

Page 73: ...and all external peripheral devices 2 Remove the left side cover panel See Removing the side cover on page 18 and Preventing static electricity discharge on page 15 3 Remove the bezel as described in To remove the bezel on page 19 4 Remove the system fault LED reset switch button cover Screw System fault LED reset switch button cover 05032 book Page 64 Monday July 10 2000 11 43 AM ...

Page 74: ...8 Remove the control LED board from the chassis To install the new control LED board 1 Plug the front panel cable into the front panel connector on the system board see System board on page 6 2 Insert the alignment tabs of the control LED board into the slots on the front of the chassis then replace the retaining screw 3 Replace the system fault LED reset switch button cover 4 Replace the bezel th...

Page 75: ...66 Replacing and Adding System Components 05032 book Page 66 Monday July 10 2000 11 43 AM ...

Page 76: ...en pressing F1 when the Gateway logo screen appears during startup The Main BIOS Setup utility screen opens It may not look exactly like the screen shown below BIOS Setup Utility Main Advanced Power Boot Security Exit AMI BIOS Version BIOS Build Date BIOS ID Processor Type Processor Speed System Memory System Time System Date XX XX XX XX XX XX XXXXXXXX Pentium III tm 800MHz 128 MB XX XX XX Thu XX ...

Page 77: ...exit from the BIOS Setup utility F10 opens a screen that lets you save all settings then exit the BIOS Setup utility The main screen has the following menu selections at the top of the screen Main gives you access to basic information and settings related to your system hardware and configuration Advanced gives you access to information and settings for system resources hardware and system configu...

Page 78: ... the BIOS update diskette Update the BIOS Restore the BIOS settings Follow the detailed instructions for updating the BIOS that are included in the self extracting file that you can download from the technical support area of Gateway s Web site Important Whenever the BIOS is updated the microcode table is returned to the default setting To update the table to the proper settings for your processor...

Page 79: ...h is set to the ON position passwords will be disabled allowing you to go directly to the operating system or to enter the BIOS Setup without entering a password To set up a new password enter the BIOS Setup and enter the password as you normally would then turn off the system Prior to turning on the system again open the case return SW3 back to the OFF position then close the case The Clear CMOS ...

Page 80: ...s occurs the following error message will appear CMOS checksum bad Press F1 to run Setup Press F2 to load default values and continue After selecting the appropriate option enter any required information and continue When you turn off the system again open the case set the switch back to the OFF position then close the case 05032 book Page 71 Monday July 10 2000 11 43 AM ...

Page 81: ...72 Using the BIOS Setup Utility 05032 book Page 72 Monday July 10 2000 11 43 AM ...

Page 82: ...loss or system damage Protect your computer and peripherals by connecting them to a surge suppressor which will absorb voltage surges and prevent them from reaching your computer When purchasing a surge suppressor Make sure the surge suppressor meets the appropriate product safety certification for your location such as Underwriters Laboratories UL Check the maximum amount of voltage the suppresso...

Page 83: ...s include more line noise than normal Line noise can also be a problem if your system is located near or shares a circuit with a device that causes electromagnetic interference such as a television or a motor Some surge suppressors and uninterruptible power supplies include simple line conditioning capabilities Uninterruptible power supplies Use a standby uninterruptible power supply UPS to protec...

Page 84: ... lost allocation unit is a group of sectors that has lost its place in the table that the operating system uses to locate files Check Disk checks the hard drive for bad sectors or lost allocation units and lets you fix them Use Check Disk from once a week to once a month depending on how often you use your system Also use Check Disk if you have any hard drive problems To use Check Disk 1 Double cl...

Page 85: ...es The drive s properties window opens The General tab shows you the available and used space on the drive Backing up files Regularly backing up your files protects you from losing data and lets you keep fewer files on your hard drive Back up old files to a large capacity disk drive or tape drive and delete the files from your hard drive You can use the software that came with your tape backup dri...

Page 86: ...ary Internet files on your hard drive in a memory cache and a disk cache Files in the memory cache are removed when you turn off your computer Files are saved in the disk cache until the space designated for the cache is full See your browser s Help files for instructions on emptying the disk cache You can save space on the hard drive by decreasing the size of the Internet file disk cache See your...

Page 87: ...ertain date or time Protect your computer from viruses by Using an anti virus program to check files and programs that are on diskettes attached to e mail messages or downloaded from the Internet After you run the anti virus program you can back up your files to diskettes a separate hard drive or a high capacity storage drive Keeping your anti virus program updated Obtaining all software from repu...

Page 88: ...Server Companion CD which came with your system Gateway server management software The Gateway server management software provides continuous in band monitoring alerting and management of your server Information is provided on such things as system temperature system fans voltage and power supply conditions system memory and chassis intrusion Additional information about the Gateway server managem...

Page 89: ...lete the boot process without a password yet causes the keyboard and mouse to remain locked until the user password is enabled Using passwords If you set and enable a user password but not a supervisor password enter the user password to boot the system with unlimited BIOS Setup access If you set and enable both a user and a supervisor password Enter either one to boot the server and enable the ke...

Page 90: ... To enable the unattended start mode you must first enable a user password then enable unattended start mode and finally set the password check mode to Always Summary of software security features The following table lists the software security features and describes what protection each offers In general to enable or set the features listed here you must run the BIOS Setup utility and go to the S...

Page 91: ...figuration switches on page 70 Control access to the system set user password To control access to the system set a user password and set Password Check to Always using the BIOS Setup utility Once set passwords can be disabled by deleting the password or by changing the Password Clear switch To change the switch see Setting the configuration switches on page 70 Boot without keyboard The system can...

Page 92: ...ws NT you are prompted to create a startup diskette If you did not choose to create a startup diskette at that time you may create one later by running the Windows NT upgrade installation program To create a startup diskette 1 Go to the DOS Command Prompt and change to the C I386 subdirectory 2 Type winnt32 ox then press ENTER and follow the prompts Using your Server Companion CD The Server Compan...

Page 93: ...84 Managing Your System 05032 book Page 84 Monday July 10 2000 11 43 AM ...

Page 94: ...d turn your mouse right side up The roller ball should drop into your hand If it does not gently shake the mouse until the ball drops out of the socket 4 Use adhesive tape to pick up any dust or lint on the surface of the ball 5 Wipe away dirt or lint inside the ball socket with a lint free cloth You can also blow into the socket to remove dirt and lint Use a cotton swab dipped in isopropyl alcoho...

Page 95: ...d monitor cases Always turn off the computer and other peripherals before cleaning any components Use a damp lint free cloth to clean the computer case monitor case keyboard speakers and other parts of your system Avoid abrasive or solvent cleaners because they can damage the finish on your components Your computer is cooled by air drawn in through the vents on the chassis and blown out through th...

Page 96: ...erate correctly re read the instructions for the procedures you have performed If an error occurs within a program consult the documentation supplied with the software This section identifies solutions to some possible problems 05032 book Page 87 Monday July 10 2000 11 43 AM ...

Page 97: ...bleshoot your system keep the following guidelines in mind Never remove the chassis cover while the computer is turned on Do not attempt to open the monitor Even if the power is disconnected stored energy in the monitor components can inflict a painful or harmful shock If a peripheral does not work make sure that all connections are secure If you see an error message on the screen write it down wo...

Page 98: ...e sure the Mute check box is not selected The speakers may be faulty Connect a set of headphones to the line out jack to test the output If they work replace the speakers The sound card may not be installed correctly Open the system then reseat the sound card Make sure the cables are connected properly Some systems do not have sound cards because sound capabilities are built into the system board ...

Page 99: ...Panel window Start Settings Control Panel double click Add New Hardware Follow the on screen instructions for adding the drive The secondary IDE device may be disabled Restart your computer then press F1 to open the BIOS Setup utility program From the Advanced IDE Configuration menu set the IDE Controller to Both and the Secondary IDE Master to Auto The CD cables are not installed correctly Open t...

Page 100: ...tte is not IBM formatted Make sure the diskette you are trying to format is IBM compatible If it is try reformatting it If it is not get a compatible diskette The diskette is corrupted Run Check Disk on the diskette If errors are detected and corrected try accessing the diskette again The diskette is write protected Make sure the write protection window on the upper right corner of the diskette is...

Page 101: ...r computer then press F1 to open the BIOS Setup utility From the Advanced IDE Configuration menu set the IDE Controller to Both and the Primary IDE Master to Auto The drive may not be configured properly Consult the hard drive user s guide for instructions on how to configure the drive Configure the drive correctly The drive cables are not connected properly Open the system and make sure all cable...

Page 102: ...he memory was installed incorrectly Make sure the memory is seated and oriented correctly A memory chip is faulty Replace the card with the faulty chip Third party diagnostic programs can help determine which chip or memory segment is failing Probable cause Solution The processor was installed incorrectly or was not seated properly in the socket Check the installation Make sure the processor is fu...

Page 103: ...ropriate port on the modem line port The modem is not configured with a valid interrupt or address Check the system settings for possible conflicts If one exists correct the problem by selecting an available interrupt and address The phone jack is shared by another modem or telephone If the modem shares the jack with another device make sure the other device does not have the port open for example...

Page 104: ... Make sure the last device on the SCSI chain is terminated The device cables are not installed correctly Open the system and check all cables between the controller and the device Install the cables correctly if necessary Probable cause Solution The interrupt or I O address is set incorrectly Check the address configuration of the adapter card and make sure that it does not conflict with another c...

Page 105: ...inter is defective Try another printer if one is available Probable cause Solution The printer is not connected to the system Make sure the data cable is properly connected between the printer and the system Check the connector and cable for bent or broken pins The printer is not designated as the default printer If the printer that you are trying to print to is not the default printer make sure y...

Page 106: ... driver is being used for the selected printer In the Printers window Start Settings Printers select the printer From the File menu select Properties Make sure the printer is using the correct printer driver If not install the correct one 05032 book Page 97 Monday July 10 2000 11 43 AM ...

Page 107: ...he voltage selection switch is set to the correct power source Probable cause Solution An error occurred while running a program or your system may be out of memory Restart your computer by pressing the reset button If the system is still non responsive press and hold in the power button for 4 seconds to turn the system off Turn the system back on and follow the on screen instructions The heatsink...

Page 108: ...illed into the keyboard Turn off the system Turn the keyboard upside down to drain then turn it over and let it dry before using the keyboard again The keyboard is defective Try a keyboard you know is working Probable cause Solution Mouse is locked out when password is set Enter the password The mouse is not plugged in or connected properly Make sure the cable is plugged in correctly The mouse dri...

Page 109: ... Check the connector and cable for bent or damaged pins The monitor is defective Connect a working monitor to the computer The monitor brightness and contrast controls are turned down Adjust the brightness and contrast knobs to the center position A DIMM is not seated properly indicated by a beep Open the system and reseat the DIMM Probable cause Solution The monitor brightness and contrast contro...

Page 110: ...nt pins or broken wires The display setup is incorrect In the Control Panel window Start Settings Control Panel double click Display and check the settings The correct video type should be selected along with a supported resolution Check your monitor and video controller documentation for details Probable cause Solution The monitor controls are not properly adjusted Adjust the monitor controls unt...

Page 111: ... of electrical interference such as televisions unshielded speakers microwave ovens fluorescent lights and metal beams or shelves The monitor needs to be degaussed Turn off the computer and monitor for at least a half hour then restart the system Probable cause Solution 05032 book Page 102 Monday July 10 2000 11 43 AM ...

Page 112: ... expansion This is an informational message only No action is required Checking RAM on disk controller Your BIOS configuration is incorrect Open the BIOS Setup utility then make sure the settings are correct CD drive is not recognized See The system does not recognize the CD drive on page 90 for a possible solution Data error Use Check Disk on the drive with the error Decreasing available memory Y...

Page 113: ...ke sure the hard drive cable is properly connected Open the BIOS Setup utility then make sure that the correct drive type is selected Hard disk controller failure press F1 to try reboot The drive controller may be defective Press F1 to try to restart the computer Try running Fdisk and DOS Format For more information refer to your operating system documentation Insert bootable media device See The ...

Page 114: ... the system You may have to change the switch setting to AT Keyboard not detected See The keyboard does not work on page 99 for a possible solution Turn off the system then check the keyboard cable Keyboard stuck key failure Remove any objects that may be resting on the keyboard then restart the system Check for sticky keys Clean the keyboard if necessary Memory errors were detected while the syst...

Page 115: ...ke sure you entered the right command If you are trying to exit MS DOS to return to Windows type exit then press ENTER Syntax error Make sure you entered the right command If you are trying to exit MS DOS to return to Windows type exit then press ENTER Time and date not set Open the BIOS Setup utility then set the system date and time Write protect error Move the write protection tab over the hole...

Page 116: ...rds for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Warning Please always follow these instructions to help ensure against personal injury and damage to your Gateway system 05032 book Page 107 Monday July 10 2000 11 43 AM ...

Page 117: ...et If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to prevent against voltage surges and build up of static charges Care dur...

Page 118: ...ts and accessories recommended by Gateway Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities 05032 book Page 109 Monday July 10 2000 11 43 AM ...

Page 119: ...a pared o desconectar la fuente de alimentación SAFETY STEPS Whenever you remove the chassis covers to access the inside of the system follow these steps 1 Turn off all peripheral devices connected to the system 2 Turn off the system by pressing the power button 3 Unplug all AC power cords from the system or from wall outlets 4 Label and disconnect all cables connected to I O connectors or ports o...

Page 120: ...tema senza le coperture al loro proprio posto potrebbe danneggiare i componenti del sistema Per rimettere le coperture del telaio 1 Controllare prima che non si siano lasciati degli attrezzi o dei componenti dentro il sistema 2 Controllare che i cavi dei supporti aggiuntivi ed altri componenti siano stati installati appropriatamente 3 Attaccare le coperture al telaio con le viti tolte in precedenz...

Page 121: ...lder aufweisen in Regionen in denen elektrische Stürme auftreten mit einem Überspannungsschutzgerät verbunden sein während eines elektrischen Sturms sollte keine Verbindung der Telekommunikationsleitunge n mit dem Modem bestehen mit einer geerdeten Wechselstromsteckdose ausgerüstet sein über ausreichend Platz verfügen um Zugang zu den Netzkabeln zu gewährleisten da der Stromanschluß des Produkts h...

Page 122: ... be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio ...

Page 123: ...ices which may be connected to the telephone line Excessive REN s on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of REN s should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total REN s contact the local telephone company If this device causes harm to the telephone ne...

Page 124: ... this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with...

Page 125: ...Equipment has been tested and found to comply with the following European directives EMC Directive 89 336 EEC EN 55022 1995 Class A IEC 61000 2 1991 IEC 801 3 1984 IEC 801 4 1988 Low Voltage Directive Safety 73 23 EEC as per EN 60950 1992 A1 A2 A3 A4 A11 05032 book Page 116 Monday July 10 2000 11 43 AM ...

Page 126: ...ies the approval does not of itself give an unconditional assurance of successful operation on every PSTN termination point In the event of problems you should contact Gateway customer support Japanese users VCCI statement This equipment is in the Class A category Information Technology Equipment to be used in a residential area or an adjacent area thereto and conforms to the standards set by the ...

Page 127: ...ipment shall not be set up to make automatic calls to the Telecom 111 Emergency Service Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s Specifications a There shall be no more than 10 calls to the sam...

Page 128: ... unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Lightning protection For added protection of any Gateway product during a lightning storm or when it is left unattended or unused for long periods of time unplug the product from the wall outlet and disconnect the antenna or cable system Power lines ...

Page 129: ... 2 Power Service grounding electrode system NEC Art 250 Part H 3 Ground clamps 4 Grounding conductors NEC Section 810 21 5 Antenna discharge unit NEC Section 810 20 6 Ground clamp 7 Antenna lead in wire 1 3 4 5 6 7 2 Antenna and Satellite Grounding 05032 book Page 120 Monday July 10 2000 11 43 AM ...

Page 130: ...s resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark acknowledgments AnyKey black and white spot design CrystalScan Destination EZ Pad EZ Point Field Mou...

Page 131: ...122 Safety and Regulatory Information 05032 book Page 122 Monday July 10 2000 11 43 AM ...

Page 132: ...stem board support PC133 compliant registered Synchronous Dynamic Random Access Memory SDRAM ECC DIMMs Maximum memory is 2 GB BIOS Flash BIOS for easy updates from diskette IDE interfaces Supports as many as four ATAPI IDE devices hard drives CD drives LS 120 drives using two onboard PCI IDE adapters Diskette drive Diskette controller integrated on the system board I O ports One parallel port two ...

Page 133: ...sy power cable changeover Certification FCC Class A UL CUL CE Mark VCCI CB Scheme Variable Requirements Temperature Maximum rate of change 10 C per hour Nonoperating 48 3 to 65 5 C 55 to 150 F Operating 5 to 35 C 41 to 95 F derated 0 5 C for every 1000 ft 305 m Altitude 10 000 ft max Humidity Nonoperating 95 relative noncondensing at 30 C 86 F Operating wet bulb Not to exceed 33 C 91 4 F with disk...

Page 134: ...rupt Controller 1 0026h 0027h 0028h 0029h Interrupt Controller 1 002Ah 002Bh 002Ch 002Dh Interrupt Controller 1 002Eh 002Fh Super I O Index and Data Ports 0030h 0031h Interrupt Controller 1 0032h 0033h 0034h 0035h Interrupt Controller 1 0036h 0037h 0038h 0039h Interrupt Controller 1 003Ah 003Bh 003Ch 003Dh Interrupt Controller 1 003Eh 003Fh 0040h 0043h Programmable Timers 0044h 004Fh 0050h 0053h P...

Page 135: ...1h RTC Data 0073h RTC Data 0075h RTC Data 0077h RTC Data 0080h 008Fh DMA Low Page Register 0090h 0091h DMA Low Page Register 0092h System Control Port A PC AT control Port 0093h 009Fh DMA Low Page Register 0094h Video Display Controller 00A0h 00A1h Interrupt Controller 2 00A4h 00A15 Interrupt Controller 2 00A8h 00A19 Interrupt Controller 2 00Ach 00Adh Interrupt Controller 2 00B0h 00B1h Interrupt C...

Page 136: ...Port A 0238h 023Fh Serial Port B 0278h 027Fh Parallel Port 3 02E8h 02Efh Serial Port B 02F8h 02FFh Serial Port B 0338h 033Fh Serial Port B 0370h 0375h Secondary Diskette 0376h Secondary IDE 0377h Secondary IDE Diskette 0378h 037Fh Parallel Port 2 03B4h 03Bah Monochrome Display Port 03BCh 03BFh Parallel Port 1 Primary 03C0h 03CFh Video Display Controller 03D4h 03DAh Color Graphics Controller 03E8h ...

Page 137: ...ers 1 and 2 Control Register 0678h 067Ah Parallel Port ECP 0778h 077Ah Parallel Port ECP 07BCh 07BEh Parallel Port ECP 0CA0 CA3h BMC Registers 0CF8h PCI CONFIG_ADDRESS Register 0CF9h NBX Turbo and Reset control 0CFCh PCI CONFIG_DATA Register 46E8h Video Display Controller Address Resource 05032 book Page 128 Monday July 10 2000 11 43 AM ...

Page 138: ...ystem memory 0A0000h to 0BFFFFh 128 KB Video or SMM memory 0C0000h and 0DFFFFh 128 KB Expansion card BIOS and buffer area 0E0000h to 0FFFFFh 128 KB System BIOS 0E0000h to 0EFFFFh 2 MB Extended system BIOS FC000000h to FFFFFFFFh 64 MB PCI memory space 05032 book Page 129 Monday July 10 2000 11 43 AM ...

Page 139: ... free the interrupt for that controller you must physically unplug the IDE cable from the system board Simply disabling the drive by configuring the SSU option does not make the interrupt available Interrupt I O APIC Level Description INTR INT0 Processor interrupt NMI N A NMI from PIC to processor IRQ1 INT1 Keyboard interrupt Cascade INT2 Interrupt signal from second 8259 IRQ3 INT3 Serial port A o...

Page 140: ...r interrupt IRQ14 INT14 Compatibility IDE interrupt from primary channel IDE devices 0 and 1 IRQ15 INT15 SMI_L System management interrupt general purpose indicator sourced through the PID to the processors Interrupt I O APIC Level Description 05032 book Page 131 Monday July 10 2000 11 43 AM ...

Page 141: ...ccess DMA channels that the system typically uses and which ones are available for use by add in devices DMA Resource 0 Cascade 1 Available 2 Floppy Controller 3 Available 4 Redirect Cascade 5 Available 6 Available 7 Available 05032 book Page 132 Monday July 10 2000 11 43 AM ...

Page 142: ...eject 2 diskette eject 2 power 3 reset 3 C cabling diskette drive 25 IDE drive 25 SCSI drive 25 case cleaning 86 closing 20 opening 17 CD drive activity LED 2 eject button 2 problems 89 replacing 25 CD Server Companion 83 changing passwords 80 chassis cover removing 18 replacing 21 chassis intrusion switch 80 chassis lock 4 checking hard drive space 76 cleaning computer case 86 keyboard 86 monitor...

Page 143: ...ctor CPU 2 7 FAQ frequently asked questions accessing vii FCC notice American users 113 Australian users 118 Canadian users 115 European users 116 Japanese users 117 New Zealand users 118 file backup 76 files deleting unneeded 76 front panel 2 front panel connector 7 H hard drive adding additional 34 installing 33 maintenance utilities 75 management 76 replacing 33 troubleshooting 92 HDD activity ...

Page 144: ...ing 21 removing 18 parallel port 4 7 password administrator 82 changing 80 set user and supervisor 80 set user password only 80 system access control 82 using 80 PCI slots 7 peripheral devices troubleshooting 95 port ethernet 7 parallel 7 PS 2 keyboard 7 PS 2 mouse 7 serial A 7 serial B 7 USB 5 7 POST power on self test explained 12 power button 3 11 connector 4 connector main ATX 6 LED 11 Power m...

Page 145: ...general precautions 107 SCSI device troubleshooting 95 secondary IDE connector 7 secondary processor connector 6 security administrator password 82 booting without keyboard 82 changing passwords 80 chassis intrusion switch 80 setting the boot sequence 82 setting up in BIOS 80 setting user and supervisor passwords 80 software features 81 software locks 80 system 79 unattended start mode 81 using pa...

Page 146: ...D reset switch 3 system interrupts 130 system shut down Windows NT 13 T technical specifications 123 temporary files deleting 77 thumbscrews 5 troubleshooting adapters 95 battery 48 CD drive 89 checklist 88 diskette drive 91 error messages 103 guidelines 88 hard drive 91 92 memory 93 modem 94 monitor 100 peripherals 95 printer 96 processor 93 system 98 video 100 turning off the system Windows NT 1...

Page 147: ...138 Index 05032 book Page 138 Monday July 10 2000 11 43 AM ...

Page 148: ...6400 Server System Manual A MAN US 6400 SYS GDE R0 6 00 ...

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