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Troubleshooting

www.gateway.com

4

Click your modem, then click 

Properties

. The Modem Properties dialog 

box opens.

5

Click the 

Diagnostic

 tab, then click 

Query Modem

. If information 

about the modem appears, the modem passed diagnostics. If no 
modem information is available, a white screen appears with no 
data, or if you get an error such as port already open or the modem 
has failed to respond, the modem did not pass diagnostics.

To run modem diagnostics in Windows 2000:

1

Close all open programs.

2

Click 

Start

, 

Settings

, then click 

Control Panel

. The Control Panel 

window opens.

3

Double-click the 

Modems

 icon. The Modems Properties window opens.

4

Click the 

Diagnostic

 tab, click the COM port next to the name of 

the modem, then click 

More Info

. The Modem Info dialog box opens. 

If information about the modem appears, the modem passed 
diagnostics. If no modem information is available, a white screen 
appears with no data, or if you get an error such as port already open 
or the modem has failed to respond, the modem did not pass 
diagnostics.

The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it begins handshaking. 
Handshaking is a digital “getting acquainted” conversation between the two 
modems that establishes connection speeds and communication protocols. You 
may hear unusual handshaking sounds when the modems first connect. If the 
handshaking sounds are too loud, you can turn down the modem volume.

Help and 

Support

For more information about modem troubleshooting in 
Windows XP, click Start, then click Help and Support.

Type the keyword 

modem troubleshooting

 in the 

HelpSpot Search box 

, then click 

the arrow.

Summary of Contents for 200ARC

Page 1: ...Gateway 200 Notebook Customizing Troubleshooting user sguide ...

Page 2: ......

Page 3: ...om power source problems 18 Starting your notebook 19 Waking up your notebook 20 Turning off your notebook 20 Restarting rebooting your notebook 21 Status indicators 22 Using the keyboard 24 Key types 25 System key combinations 26 Multi function buttons 28 Using the EZ Pad touchpad 29 Using the touchpad 30 Connecting the modem 32 Connecting to a wired Ethernet network 33 Broadband Internet connect...

Page 4: ...ws Search utility 59 Working with documents 61 Creating a new document 61 Saving a document 62 Opening a document 63 Printing a document 64 Shortcuts 65 5 Using the Internet 67 Learning about the Internet 68 Setting up an Internet account 69 Accessing your Internet account 70 Using the World Wide Web 71 Connecting to a Web site 72 Downloading files 73 Using e mail 74 Sending e mail 74 Checking you...

Page 5: ...s and DVDs 106 Creating video DVDs 110 Creating music CDs 112 Copying CDs and DVDs 116 Connecting a digital camera 119 Connecting a digital video camera 121 Viewing the display on a television 122 Changing from one display to another 125 7 Sending and Receiving Faxes 127 Installing and configuring Fax 128 Installing Fax in Windows XP 128 Configuring Fax in Windows XP 129 Configuring Fax in Windows...

Page 6: ...tions 160 Files 161 Security 161 Power 162 Additional tips 163 10 Customizing Your Computer 165 Adjusting the screen and desktop settings 166 Adjusting the color depth 166 Adjusting the screen resolution 168 Changing the colors on your Windows desktop 169 Changing the desktop background 172 Selecting a screen saver 175 Changing the touchpad settings 177 Adding and modifying user accounts 179 11 Ne...

Page 7: ...ld Computer 195 Using the Windows XP Files and Settings Transfer Wizard 196 Transferring files 197 Finding your files 197 Transferring Internet settings 199 Setting up your ISP 199 Transferring your e mail and address book 200 Transferring your Internet shortcuts 200 Installing your old printer or scanner 200 Installing a USB printer or scanner 201 Installing your old programs 202 13 Maintaining Y...

Page 8: ...rd drive kit 242 16 Troubleshooting 247 Safety guidelines 248 First steps 249 Software support tools 249 Troubleshooting 250 CD or DVD drives 250 Cleaning CDs or DVDs 252 Device installation 252 Diskette drive 253 Display 254 File management 255 Hard drive 255 Internet 256 Keyboard 258 Memory 258 Modem 259 Mouse 264 Networks 265 Passwords 265 PC Cards 266 Power 266 Printer 266 Sound 269 Video 269 ...

Page 9: ...vii Tutoring 272 Training 273 A Safety Regulatory and Legal Information 275 Index 287 ...

Page 10: ...viii ...

Page 11: ...o locate your notebook s model and serial number How to locate the Microsoft Certificate of Authenticity How to locate the specifications for your notebook What accessories are available for your notebook Tips Tricks To access the contents of this guide click Start All Programs then click Gateway Documentation You can also download an electronic copy from support gateway com support manlib ...

Page 12: ...us LED green battery is fully charged LED orange battery is charging LED blinking green battery charge is very low LED alternating green and orange battery is malfunctioning This LED only lights up when the notebook is connected to AC power Power indicator The LED shows the notebook power status LED on notebook is on LED blinking notebook is in Standby mode LED off notebook is off LCD panel releas...

Page 13: ...er on page 181 Monitor port Plug an analog VGA monitor into this port USB port Plug USB Universal Serial Bus devices such as a diskette drive Iomega Zip drive printer scanner camera keyboard or mouse into this port PC Card slot Insert one Type II PC Card into this slot For more information see Adding and removing a PC Card on page 234 IEEE 1394 port Plug an IEEE 1394 also known as Firewire or i Li...

Page 14: ...Insert CDs or DVDs into this drive For more information see Using the CD or DVD drive on page 91 This drive may be a CD DVD combination DVD CD RW or DVD R RW drive To determine the type of drive in the notebook examine the drive tray s plastic cover and compare the logo to those listed in Identifying drive types on page 91 USB port Plug USB Universal Serial Bus devices such as a diskette drive Iom...

Page 15: ... television on page 122 S PDIF digital audio jack Plug a digital audio cable into this jack For more information see Using S PDIF digital audio on page 86 Power connector Plug the AC adapter cable into this connector Kensington lock slot Secure your computer to an object by connecting a Kensington cable lock to this slot S Video out jack S PDIF digital audio jack Power connector Kensington lock sl...

Page 16: ...lease the battery Memory bay Install as many as two memory modules into this bay For more information see Adding or replacing memory on page 237 Hard drive bay The hard drive is located in this bay For more information see Replacing the hard drive kit on page 242 Mini PCI bay The optional wireless Ethernet mini PCI card is located in this bay Battery bay Battery latch Memory bay Hard drive bay Min...

Page 17: ... Web browser your default e mail program and the My Computer window and to turn wireless Ethernet on and off For more information see Multi function buttons on page 28 Status indicators Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used For more information see Status indicators on page 22 Multi function buttons Status indicators Power button ...

Page 18: ...mplified speakers are not plugged in Power indicators Inform you of your notebook s current power status and battery charge For more information see Front on page 2 Touchpad Provides all the functionality of a mouse For more information see Using the EZ Pad touchpad on page 29 Keyboard Provides all the features of a full sized 86 key keyboard For more information see Using the keyboard on page 24 ...

Page 19: ...al number You can locate the Gateway serial number Printed on a white sticker on the bottom or back of your notebook Printed on the customer invoice that came with your notebook The invoice also contains your customer ID number Displayed in HelpSpot in Windows XP Click Start Help and Support then click View product serial number Important The labels shown in this section are for informational purp...

Page 20: ...ons device The label is located on the bottom of your notebook Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the bottom of your notebook includes the product key code for your operating system This label indicates a wireless emitter is installed in your notebook This label indicates a wireless emitter is not installed in your notebook ...

Page 21: ...ink in HelpSpot in Windows XP or visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and detailed specifications In Windows XP view your computer s serial number by clicking Start Help and Support then clicking View system serial number Check your specifications by clicking Start Help and Support then clicking See your PC s conf...

Page 22: ...pter 1 Checking Out Your Gateway 200ARC www gateway com You can also find out more about your computer at the Gateway eSupport site Visit support gateway com For more information see Using eSupport on page 43 ...

Page 23: ... such as a keyboard mouse printer or monitor to your notebook Memory Large programs such as multimedia games or graphics programs use a lot of memory If your programs are running more slowly than you think they should try adding more memory See Adding or replacing memory on page 237 for more information Printers You can attach almost any type of printer to your notebook The most common types are i...

Page 24: ...14 Chapter 1 Checking Out Your Gateway 200ARC www gateway com ...

Page 25: ...ut your Gateway notebook Read this chapter to find out how to Connect the AC adapter Start and turn off your notebook Identify the status indicators Use the keyboard Use the EZ Pad touchpad Connect the modem Connect to an Ethernet network Install peripheral devices ...

Page 26: ... Important If the battery is not fully charged before you use your notebook on battery power for the first time the battery life may be much shorter than you expect If the battery life seems short even after being charged for 24 hours the battery may need to be recalibrated For more information see Recalibrating the battery on page 144 Warning Make sure that you use the AC adapter that came with y...

Page 27: ...eave your notebook connected to AC power for at least 24 hours The battery charge meter may not show a charge for several hours For more information about the battery charge meter on your model see Monitoring the battery charge on page 142 5 If the battery charge meter does not show a full charge after 24 hours contact Gateway Technical Support at support gateway com then click Contact Us Warning ...

Page 28: ... connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your notebook Warning High voltages can enter your notebook through both the power cord and the modem connection Protect your notebook by using a surge protector If you have a telephone modem use a surge protector that has a modem jack If you have a cable modem use a surge protector that has an anten...

Page 29: ...the LCD panel 2 Press the power button located above the keyboard The power button is preset to On Off mode However you can also set it to function in Standby Resume mode For instructions on changing the power button mode see Changing power settings on page 149 3 If you are starting your notebook for the first time follow the on screen instructions to set up your notebook Power button ...

Page 30: ...our notebook To turn off your notebook in Windows XP 1 Click Start then click Turn Off Computer The Turn Off Computer dialog box opens 2 Click Turn Off Windows shuts down and turns off your notebook To turn off your notebook in Windows 2000 1 Click Start then click Shut Down The Shut Down Windows dialog box opens 2 Click the arrow button to open the What do you want your computer to do list then c...

Page 31: ... ALT DEL A window opens that lets you close a program that is not responding 2 Click the program that is not responding 3 Click End Task 4 If your notebook does not respond turn it off wait ten seconds and turn it on again As a part of the regular startup process a program to check the disk status runs automatically When the checks are finished Windows starts Important If your notebook does not tu...

Page 32: ... a drive is being used or when a button has been pressed that affects how the keyboard is used Indicator Icon Description Pad Lock Numeric keypad is turned on For more information see System key combinations on page 26 Caps Lock Caps Lock is turned on Hard drive Caps Lock Scroll Lock Pad Lock 1 A ...

Page 33: ...23 Status indicators www gateway com Scroll Lock Scroll Lock is turned on For more information see System key combinations on page 26 Hard drive The hard drive is in use Indicator Icon Description ...

Page 34: ...s including shortcut keys for Windows function keys for specific system operations and the Pad Lock keys for the numeric keypad You can attach an external keyboard to the notebook using a USB port You do not need to shut down the notebook to connect a USB keyboard Function keys System keys Navigation keys FN key Windows key Numeric keypad Application key Arrow keys LCD brightness keys Volume keys ...

Page 35: ...Windows Navigation keys Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document FN key Press the FN key in combination with a colored system key such as STANDBY STATUS or S PDIF to perform a specific action Arrow keys Press these keys to move the cursor up down right or left LCD brightn...

Page 36: ...external monitor or both displays at the same time A monitor must be plugged into the monitor port on your notebook Mute the sound Press the key combination again to restore the sound For more information see Adjusting the volume on page 78 Turn the S PDIF digital audio jack on and off S PDIF must be enabled before this system key combination will work For more information see Using S PDIF digital...

Page 37: ...com Decrease the brightness of the display Increase volume For more information see Adjusting the volume on page 78 Decrease volume For more information see Adjusting the volume on page 78 Press and hold FN then press this system key To ...

Page 38: ...to Internet Open your default Web browser E mail Open your default e mail program My Computer Open the My Computer window Wireless Ethernet Turn wireless Ethernet on and off This button glows when wireless Ethernet networking is turned on For more information see Turning your wireless Ethernet on or off on page 193 E mail Internet Wireless Ethernet My Computer ...

Page 39: ... the EZ Pad touchpad The EZ Pad consists of a touchpad two buttons and a scroll wheel When you move your finger on the touchpad the pointer arrow on the screen moves in the same direction Left touchpad button Right touchpad button Touchpad Scroll wheel ...

Page 40: ...lift your finger move it to the middle of the touchpad then continue moving your finger Select an object on the screen Position the pointer over the object Quickly press and release the left button once This action is called clicking Start a program or open a file or folder Position the pointer over the object Press the left button twice in rapid succession This action is called double clicking Ac...

Page 41: ...onfiguration and other touchpad settings see Changing the touchpad settings on page 177 Move an object on the screen Position the pointer over the object Press the left button and hold it down then use the touchpad to move drag the object to the appropriate part of the screen Release the button to drop the object where you want it To Do this ...

Page 42: ...modem 1 Insert one end of the modem cable into the modem jack on the left side of your notebook 2 Insert the other end of the modem cable into a telephone wall jack The modem will not work with digital or PBX telephone lines 3 Start your notebook then start your communications program Warning To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord ...

Page 43: ...eft side of your notebook 2 Insert the other end of the network cable into a network jack Ask your network administrator to help you select the correct network jack Important Your notebook may be equipped with built in wireless Ethernet or you may have a wireless Ethernet PC Card For information about connecting to a wired or wireless Ethernet network see Networking Your Computer on page 181 For i...

Page 44: ...s to your computer For more information about port locations see Checking Out Your Gateway 200ARC on page 1 IEEE 1394 and USB ports support plug and play and hot swapping which means that your computer will usually recognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software t...

Page 45: ...ing Help This chapter tells you about additional information resources available to help you use your computer Read this chapter to learn how to access HelpSpot Do More With Gateway Online help Gateway Web site ...

Page 46: ...kly discover and use the many features of your Gateway computer HelpSpot also has an area called Who to contact for help that helps you find the right resource at Gateway to answer your questions or help solve your problems To start HelpSpot Click Start then click Help and Support HelpSpot opens If this is the first time you have started HelpSpot you may experience a brief wait while HelpSpot buil...

Page 47: ...ou can find help information by clicking a link performing a search or browsing the index To learn about using your Gateway computer your touchpad and other tasks click the Using your Gateway computer link on the HelpSpot main page ...

Page 48: ... Full text Search Matches These topics are located in HelpSpot and contain the words you entered in the Search box Microsoft Knowledge Base These topics are located on the Microsoft Web site and contain the words you entered in the Search box You must be connected to the Internet to search for and access these topics Gateway com Search These topics are located on the Gateway Web site and contain t...

Page 49: ... topic click the topic name in the Search Results list HelpSpot videos HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks To play a HelpSpot video To watch a video in HelpSpot click Video and online tutorials on the HelpSpot home page then click a video title The video plays ...

Page 50: ...Gateway computer for digital music digital photography digital video gaming and other programs To access Do More With Gateway in Windows XP click Start then click Do More With Gateway Click the topics listed on the left side of the page to learn more about the software already installed on your computer as well as partnerships and special offers available through Gateway ...

Page 51: ...earn how to perform a task while you are using the program You can access most online help information by selecting a topic from a Help menu or by clicking a Help button You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help ...

Page 52: ... 24 hours per day 7 days per week and provides the most current drivers product specifications tutorials and personalized information about your system Visit the Gateway eSupport Web site at support gateway com For more information about connecting to the Internet see Using the Internet on page 67 ...

Page 53: ...he reference area to locate an article specific to the question you have The Tutorials link lets you access an extensive library of how to articles and videos on topics such as making audio CDs and installing a hard drive Downloads tab The Downloads tab provides the latest software updates for BIOS and driver upgrades By entering your serial number you get drivers specific to your system Click All...

Page 54: ...44 Chapter 3 Getting Help www gateway com ...

Page 55: ...4 45 Windows Basics Read this chapter to learn how to Use the Windows desktop Manage files and folders Work with documents Use shortcuts ...

Page 56: ...al desk Think of the desktop as your personalized work space where you open programs and perform other tasks Your desktop may be different from this example depending on how your computer is set up Help and Support For more information about the Windows XP desktop click Start then click Help and Support Type the keyword Windows desktop in the HelpSpot Search box then click the arrow ...

Page 57: ...submenu opens and reveals related files programs or commands Desktop elements Description The taskbar is the bar at the bottom of the computer display containing the Start button on the left and a clock on the right Other buttons on the taskbar represent programs that are running Click a program s button on the taskbar to open the program s window The Start button provides access to programs files...

Page 58: ...that you use frequently To add icons to the desktop 1 Click Start then click All Programs 2 Right click press the right touchpad button the program that you want to add to the desktop Help and Support For more information about the Windows XP Start menu click Start then click Help and Support Type the keyword Windows Start menu in the HelpSpot Search box then click the arrow ...

Page 59: ...ive folder file or program a window opens on the desktop This example shows the Local Disk C window which opens after you double click the Local Disk C icon in the My Computer window Help and Support For more information about desktop icons in Windows XP click Start then click Help and Support Type the keyword desktop icons in the HelpSpot Search box then click the arrow Minimize Maximize Close Ti...

Page 60: ... the taskbar Clicking the program button in the taskbar opens the window again Clicking the maximize button expands the active window to fit the entire computer display Clicking the maximize button again restores the window to its former size Clicking the close button closes the active window or program Clicking an item on the menu bar starts an action such as Print or Save Help and Support For mo...

Page 61: ... away information in a file cabinet Viewing drives Drives are like file cabinets because they hold files and folders A computer almost always has more than one drive Each drive has a letter usually Local Disk C for the hard drive and 3 Floppy A for the optional diskette drive You may also have more drives such as a CD DVD or recordable drive To view the drives on your computer In Windows XP click ...

Page 62: ...e much like the folders in a file cabinet They can contain files and other folders Files are much like paper documents letters spreadsheets and pictures that you keep on your computer In fact all information on a computer is stored in files Help and Support For more information about files and folders in Windows XP click Start then click Help and Support Type the keyword files and folders in the H...

Page 63: ...the folder then press ENTER The new folder name appears by the folder icon For information about renaming folders see Shortcuts on page 65 Copying and moving files and folders The skills you need to copy and move files are called copying cutting and pasting When you copy and paste a file or folder you place a copy of the file or folder on the Windows clipboard which temporarily stores it Then when...

Page 64: ...e or folder you want to move For more information see Viewing drives on page 51 and Searching for files on page 58 2 Right click press the right touchpad button the file or folder that you want to move A pop up menu opens on the desktop 3 Click Cut on the pop up menu 4 Open the destination folder 5 With the pointer inside the destination folder right click 6 Click Paste The file or folder you move...

Page 65: ...hat you want to delete For instructions on how to select multiple files and folders see Shortcuts on page 65 If you cannot find the file you want to delete see Searching for files on page 58 2 Click File then click Delete Windows moves the files and folders to the Recycle Bin Help and Support For more information about copying files and folders or moving files and folders in Windows XP click Start...

Page 66: ...n on the desktop The Recycle Bin window opens 2 Click File then click Empty Recycle Bin Windows asks you if you are sure that you want to empty the bin 3 Click Yes Windows permanently deletes all files in the Recycle Bin Browsing for files and folders A file or folder that you need is rarely right on top of your Windows desktop It is usually on a drive inside a folder that may be inside yet anothe...

Page 67: ...is called browsing To browse for a file 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon on the desktop The My Computer window opens 2 Double click the drive or folder that you think contains the file or folder that you want to find If you do not see the contents of a folder click Show the contents of this drive or...

Page 68: ...reation date Modification date File type Text contained in the file Time period in which it was created or modified You can also combine search criteria to refine searches Files and folders found using this utility can be opened copied cut renamed or deleted directly from the list in the results window Help and Support For more information about browsing for files and folders in Windows XP click S...

Page 69: ... In Windows 2000 click Start Search then click For Files or Folders The Search Results window opens 2 If you want to search by file or folder name type in all or part of the file or folder name in the name box in the left pane of the window If you type all of the name Search will list all files and folders of that name If you type part of the name Search will list all of the file and folder names ...

Page 70: ...search options Search can find files meeting more criteria than file name You can narrow your search by selecting the search options that you want You can search by the Date the file was created or modified Size of the file Type of file such as a program or a text document Help and Support For more information about searching for files and folders in Windows XP click Start then click Help and Supp...

Page 71: ...eate save open and print a document using Microsoft WordPad Similar procedures apply to other programs such as WordPerfect Microsoft Word and Microsoft Excel For more information about using a program click Help on its menu bar Creating a new document To create a new document 1 Click Start All Programs Accessories then click WordPad Microsoft WordPad starts and a blank document opens 2 Begin compo...

Page 72: ... to open the Save in list then click the folder where you want to save the file If you do not see the folder you want browse through the folders listed below the Save in list 3 Type a new file name in the File name box 4 Click Save Help and Support For more information about saving documents in Windows XP click Start then click Help and Support Type the keyword saving in the HelpSpot Search box th...

Page 73: ...Open 3 Click the arrow button to open the Look in list then click the folder you want to open If you do not see the folder you want browse through the folders listed below the Look in list 4 Double click the document file name The document opens Help and Support For more information about opening documents in Windows XP click Start then click Help and Support Type the keyword opening files in the ...

Page 74: ...r documentation To print a document 1 Make sure that the printer is turned on and loaded with paper 2 Start the program and open the document 3 Click File then click Print The Print dialog box opens 4 Set the print options then click OK The document prints Help and Support For more information about printing documents in Windows XP click Start then click Help and Support Type the keyword printing ...

Page 75: ... then click each of the remaining items Select multiple adjacent items in a list or window Click the first item in the list press and hold down the SHIFT key then click the last item in the list Permanently delete a file or folder Click the file or folder then press SHIFT DELETE The file or folder is permanently deleted The file or folder is not stored in the Recycle Bin Rename a file or folder Cl...

Page 76: ...66 Chapter 4 Windows Basics www gateway com ...

Page 77: ...tion about the Internet and the World Wide Web Read this chapter to learn how to Set up and access an Internet account using America Online Connect to a Web site using a browser Download files from the Internet Send and receive e mail using America Online ...

Page 78: ...et service provider ISP Cable and DSL modems a connection known as broadband use your TV cable or special telephone lines to connect to your ISP and access the Internet Cable and DSL modems connect to your computer through an Ethernet jack and provide a faster connection speed than a standard telephone modem Important For the location of your modem and Ethernet jacks see Left side on page 3 Your c...

Page 79: ... Setting up an Internet account Before you can view the information on the World Wide Web you need to set up an Internet account with an Internet service provider ISP If you have chosen America Online as an ISP follow these instructions to set up and connect to your account To set up a different ISP service or to transfer an existing account to this computer contact the ISP directly If you set up ...

Page 80: ...om your America Online Internet account Click X in the top right corner of the America Online window Your computer disconnects from the Internet If you are using a service other than America Online check with your ISP for the correct procedure for disconnecting Important Make sure that your computer disconnects correctly from your Internet account If you do not have an unlimited hours ISP account ...

Page 81: ...Navigator or the browser built into America Online Web pages can contain text animations music and other multimedia features A group of related Web pages is called a Web site You can access Web sites to shop track investments read the news download programs and much more You can explore a Web site or visit other Web sites by clicking areas on a Web page called links or hyperlinks A link may be col...

Page 82: ...y com then click GO on the browser address bar OR On the current Web page click a link to a Web site The Web browser locates the server computer on the Internet downloads transfers data to your computer and displays the page on the site that you requested Sometimes Web pages display slowly The speed that a Web page displays on your screen depends on the complexity of the Web page and other Interne...

Page 83: ...wnload 3 Create or locate the folder where you want to store the file on your computer For more information see Working with files and folders on page 51 4 Click the link on the Web page for the file that you want to download 5 Follow the on screen instructions for saving the file in the folder that you want A copy of the file is downloaded to your computer The time that it takes to transfer the f...

Page 84: ...et service provider ISP or company that hosts that user Your e mail address is assigned when you sign up for an account with an ISP For example a person with an account with America Online might have an e mail address that is similar to this one Sending e mail To send e mail using America Online 1 Connect to your America Online account 2 Click Write 3 Type the e mail address of the recipient you w...

Page 85: ...ad 3 Double click the message you want to read For more information about managing and organizing your e mail messages see the online help in your e mail program Help and Support For general information about using e mail in Windows XP click Start then click Help and Support Type the keyword e mail in the HelpSpot Search box then click the arrow ...

Page 86: ...76 Chapter 5 Using the Internet www gateway com ...

Page 87: ...book Read this chapter to learn how to Adjust the volume Record and play audio files Use Windows Media Player Use a diskette CD or DVD drive Play CDs Use MusicMatch Play DVDs Create CDs Attach a digital camera to your notebook Attach a digital video camera to your notebook View the display on a television ...

Page 88: ... speakers turn the knob on the front of the speakers OR Use the mute and volume control buttons on the keyboard For more information see System key combinations on page 26 To adjust the overall volume level from Windows XP 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Sounds Speech and Audio Devices 2 Click Double click the Ad...

Page 89: ...The Control Panel window opens If your Control Panel is in Category View click Sounds Speech and Audio Devices 2 Click Double click the Adjust the system volume or Sounds and Audio Devices The Sounds and Audio Devices Properties dialog box opens Help and Support For more information about adjusting volume in Windows XP click Start then click Help and Support Type the keyword adjusting volume in th...

Page 90: ...just does not appear in the window click Options Properties the check box next to the audio device you want to adjust then click OK 5 Drag the volume level and balance sliders for the device you want to adjust For more information about the volume controls click Help in the window 6 Click X in the top right corner of the window to close it ...

Page 91: ...t overall volume level using hardware controls If you are using external speakers turn the knob on the front of the speakers OR Use the mute and volume control buttons on the keyboard For more information see System key combinations on page 26 To adjust overall volume level from Windows Click the speaker icon on the taskbar then drag the slider to change the volume or click to select the Mute chec...

Page 92: ...vice you want to adjust does not appear in the Volume Control window click Options Properties the audio device you want to adjust then click OK 2 Drag the volume level and balance sliders for the device you want to adjust For more information about the volume controls click Help in the Volume Control window 3 Click X in the top right corner of the window to close it ...

Page 93: ...location of the Microphone jack see Right side on page 4 2 Click Start All Programs Accessories Entertainment then click Sound Recorder The Sound Recorder opens 3 Click record then speak into the microphone 4 When you finish recording click stop 5 Click File then click Save As The Save As dialog box opens 6 Name the recording specify the location where you want to save the recording then click Sav...

Page 94: ... opens 3 Click the file you want to play then click Open 4 Play the file by clicking play then stop playing the file by clicking stop Help and Support For more information about making or playing an audio recording in Windows XP click Start then click Help and Support Type the keyword recording audio or playing audio in the HelpSpot Search box then click the arrow ...

Page 95: ... MIDI MP3 AU AVI and MPEG formats For more information about using the Windows Media Player click Help To play a file using the Windows Media Player 1 In Windows XP click Start All Programs then click Windows Media Player The Windows Media Player opens OR In Windows 2000 click Start Programs Accessories Entertainment then click Windows Media Player The Windows Media Player opens Video file informa...

Page 96: ...book on a stereo system using the S PDIF digital audio jack you must activate S PDIF To activate S PDIF digital audio 1 Connect the Toslink digital audio cable to the adapter Important If the menu bar does not appear click the show menu bar button Help and Support For more information about playing audio and video using the Windows Media Player in Windows XP click Start then click Help and Support...

Page 97: ... Toslink cable into your stereo receiver 4 Open the Master Volume or Volume Control window For more information see Adjusting the volume in Windows XP on page 78 or Adjusting the volume in Windows 2000 on page 81 5 Click Advanced in the Master Volume area If the Advanced button does not appear in the Master Volume area click Options then Advanced Controls ...

Page 98: ...88 Chapter 6 Using Multimedia www gateway com 6 Click Enable SPDIF or SPDIF After S PDIF has been activated you can use the key combination FN S PDIF to turn S PDIF on or off ...

Page 99: ...e location of your USB ports see Left side on page 3 and Right side on page 4 2 Insert the diskette into the diskette drive with the label facing up Warning Do not expose diskettes to water or magnetic fields Exposure could damage the data on the diskette Important If you need to use a diskette drive and your notebook did not come with one Gateway recommends purchasing a USB diskette drive To orde...

Page 100: ...the drive letter for example the A drive then double click the file name OR To access a file on the diskette in Windows 2000 double click the My Computer icon the drive letter for example the A drive then double click the file name 4 To remove the diskette make sure that the diskette status indicator is off then press the diskette eject button ...

Page 101: ...aying audio CDs playing DVDs and accessing data You cannot use this drive to create CDs or DVDs Combination DVD CD RW drive Use a combination DVD CD RW drive for installing programs playing audio CDs playing DVDs accessing data and recording music and data to CD R or CD RW discs You cannot use this drive to create DVDs For more information see Using a recordable drive on page 106 Combination DVD R...

Page 102: ...n press down carefully on the disc until it snaps into place 3 Push the tray in until it is closed Important Some music CDs have copy protection software You may not be able to play these CDs on your computer Important When you place a single sided disc in the tray make sure that the label side is facing up If the disc has two playable sides place the disc so the name of the side you want to play ...

Page 103: ... use MusicMatch to listen to CDs For more information see Using MusicMatch on page 96 To play a CD 1 Insert a CD into the CD or DVD drive 2 If a dialog box opens with a list of CD players click Windows Media Player The Windows Media Player opens OR If a dialog box does not open with a list of CD players click Start All Programs then click Windows Media Player The Windows Media Player opens Importa...

Page 104: ...und or you want to change the volume see Adjusting the volume in Windows XP on page 78 Help and Support For more information about playing CDs in Windows XP click Start then click Help and Support Type the keyword playing CDs in the HelpSpot Search box then click the arrow Play Stop Next Previous Mute Volume ...

Page 105: ... drive The CD Player opens and the CD plays OR If the CD does not start playing automatically click Start Programs Accessories Entertainment then click CD Player When the CD Player opens click play If you do not hear sound or you want to change the volume see Adjusting the volume in Windows 2000 on page 81 Play Stop Previous Skip Forward Next Rewind Eject CD ...

Page 106: ... Use your music files to build a music library Listen to Internet Radio MusicMatch is only available on Gateway computers having Windows XP For more information on using MusicMatch see its online help Playing CDs You can use the MusicMatch program to play music CDs Important Some music CDs have copy protection software You may not be able to play these CDs on your computer ...

Page 107: ... names of your CD connect to the Internet before inserting your CD 2 Insert the music CD into the CD or DVD drive on your computer The Audio CD dialog box opens 3 Click Play Audio CD using MUSICMATCH Jukebox then click OK MusicMatch opens the CD begins playing and the names of the music tracks appear in the playlist area ...

Page 108: ...ically list the album artist and track names of your CD then use that information for naming and storing your MP3 files connect to the Internet before inserting your CD 2 Insert a music CD into your CD or DVD drive 3 If an Audio CD dialog box opens click Play Audio CD using MUSICMATCH Jukebox then click OK The MusicMatch window opens OR If a dialog box does not open click Start All Programs MusicM...

Page 109: ...ecorder window opens 6 Click to clear the check box for any track you do not want to record 7 Click Record 8 When a message appears that tells you the CD drive needs to be configured click OK A progress bar appears next to each track as it is recorded Record ...

Page 110: ...on To edit track information 1 In MusicMatch click My Library The library window opens 2 In the library window right click the file then click Edit Track Tag s The Edit Track Tag s dialog box opens 3 Enter information such as track title lead artist album and genre 4 Click OK The new track information appears in the MusicMatch playlist music library and recorder window ...

Page 111: ...3 files from the tracks on your music CD MusicMatch automatically adds these files to your music library Dragging and Dropping Drag and drop files from Windows Explorer or your desktop to the music library Downloading files from the Internet When you are connected to the Internet MP3 files that you download are automatically added to your music library Caution During the download process MP3 files...

Page 112: ...he music library display settings 1 In MusicMatch click Options then click Settings The Settings window opens 2 Click the Music Library tab 3 Click an arrow button to open a column list then click the category that you want to display in the column 4 When you have finished selecting categories click OK ...

Page 113: ...station then click the arrow in the play this station box MusicMatch connects to the station and plays the audio If you do not see Featured Radio Stations or Radio Stations drag the scroll bar on the left OR To play another Internet radio station click Broadcast Radio the appropriate category in the Broadcast Stations list the radio station then click the arrow in the play this station box MusicMa...

Page 114: ...ingle disc If your computer has a DVD drive you can play DVDs with the InterVideo DVD Player program or Windows Media Player For more information about playing DVDs click Help in the DVD player program To play a DVD 1 Make sure that the speakers are turned on or headphones are plugged in and that the volume is turned up 2 Turn off your screen saver and standby timers Tips Tricks In Windows XP see ...

Page 115: ... Insert a DVD into the DVD drive then click play The DVD plays To specifically control the DVD or adjust the volume use the controls in the DVD player For more information on using the DVD player see its online help Important If the InterVideo DVD player is not on your Start menu or if Windows Media Player cannot play a DVD you will need to install the InterVideo DVD program To install the InterVi...

Page 116: ...h as tax records letters MP3s digital movies or photos For information on creating music CDs see Creating music CDs on page 112 Use your movie creator software to create video DVDs For more information about using the movie creator software that came with your computer see its online help Important We recommend that you do not use your computer for other tasks while creating CDs or DVDs Important ...

Page 117: ...CD or DVD drive 2 If a CD Drive dialog box opens click Create a CD using Roxio Easy CD Creator then click OK The Select a Project window opens OR If a dialog box does not open click Start All Programs Roxio Easy CD Creator then click Project Selector The Select a Project window opens make a data CD dataCD project dataDVD project ...

Page 118: ...The Easy CD Creator window opens 4 Click the arrow button to open the Select Source Files list then click the drive or folder where the files you want to add to the writable CD or DVD are located If you do not see the folder you want browse through the folders in the Source pane Source Pane Add Select Source Files ...

Page 119: ...109 Using a recordable drive www gateway com 5 Click the file you want to record hold down the CTRL or SHIFT key when you click to select multiple files in the Source pane then click Add record ...

Page 120: ...ate video DVDs For more information about using the movie creator software that came with your computer see its online help Help and Support For more information about creating CDs in Windows XP click Start then click Help and Support Type the keyword creating CDs in the HelpSpot Search box then click the arrow Important We recommend that you do not use your computer for other tasks while creating...

Page 121: ...Ds For more information about using the program that came with your computer see its online help After you connect your digital camcorder to your computer creating a video DVD typically consists of three basic steps capture the video edit the video and record the video to a DVD R or DVD RW disc Important If you record copyrighted material on a DVD you need permission from the copyright owner Other...

Page 122: ...rtant If you record copyrighted material on a CD or DVD you need permission from the copyright owner Otherwise you may be violating copyright law and be subject to payment of damages and other remedies If you are uncertain about your rights contact your legal advisor Important Some CDs have copy protection software You cannot create MP3 files from these CDs and you may not be able to listen to the...

Page 123: ...opens click Create a CD using Roxio Easy CD Creator then click OK The Select a Project window opens OR If a dialog box does not open click Start All Programs Roxio Easy CD Creator then click Project Selector The Select a Project window opens make a music CD musicCD project ...

Page 124: ...he Easy CD Creator window opens 4 Click the arrow button to open the Select Source Files list then click the drive or folder where the music files that you want to add to the writable CD are located If you do not see the folder you want browse through the folders in the Source pane Source pane Add Select Source Files ...

Page 125: ...T key when you click to select multiple files in the Source pane then click Add Tips Tricks You can add any combination of music tracks or MP3 files to a music CD project You can add up to 99 tracks and files or up to 650 MB 74 minute CD or 700 MB 80 minute CD of tracks and files to a music CD project record ...

Page 126: ...d Support For more information about creating CDs in Windows XP click Start then click Help and Support Type the keyword creating CDs in the HelpSpot Search box then click the arrow Important We recommend that you do not use your computer for other tasks while creating a CD or DVD Important If you record copyrighted material on a CD or DVD you need permission from the copyright owner Otherwise you...

Page 127: ...rive 2 If a dialog box opens click Take no action 3 If a CD Drive dialog box opens click Create a CD using Roxio Easy CD Creator then click OK The Select a Project window opens OR If a dialog box does not open click Start All Programs Roxio Easy CD Creator then click Project Selector The Select a Project window opens CD copier CD copier ...

Page 128: ...button to open the Record to list then click the recordable drive 7 Click Copy CD Copier copies the information on the source CD or DVD to your hard drive prompts you to insert the blank CD or DVD then copies the information from the hard drive to the blank CD or DVD Help and Support For more information about copying CDs and DVDs in Windows XP click Start then click Help and Support Type the keyw...

Page 129: ...onnect the other end of the cable to the USB port on the side of your notebook 2 Use the program that came with your digital camera to transfer the pictures to your notebook OR In Windows XP use the Scanner and Camera Wizard to transfer the pictures to your notebook OR If your digital camera appears as a drive on your notebook in the My Computer window see Working with files and folders on page 51...

Page 130: ...Help and Support Type the keyword digital picture in the HelpSpot Search box then click the arrow Tips Tricks In Windows XP see Do More With Gateway for more information about using your computer to edit store and print digital photos Click Start then click Do More With Gateway If you are in the Business Solutions view click Consumer Solutions Click Digital Photos ...

Page 131: ...e on page 3 Pinnacle Expression is a video capture program that lets you capture and edit full motion video single images and audio through the IEEE 1394 port To connect a digital video camera 1 Connect one end of the IEEE 1394 cable to your external source such as a video camera and connect the other end of the cable to the IEEE 1394 port on the side of your notebook 2 Click Start All Programs Pi...

Page 132: ...o your DVD drive and follow the instructions in the setup wizard For more information on using Pinnacle Expression see its online help and the online guide located on the program CD Tips Tricks In Windows XP see Do More With Gateway for more information about using your computer to edit videos Click Start then click Do More With Gateway If you are in the Business Solutions view click Consumer Solu...

Page 133: ...and Themes OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 6 Click Double click the Display icon The Display Properties dialog box opens 7 Click the Settings tab 8 Click Advanced The Multiple Monitors and Intel Properties dialog box opens 9 Click the Intel Extreme Graphics tab 10 Click the Graphics Properties button The Intel Graphics Controller Prop...

Page 134: ...hen click 640 by 480 14 Click the arrow button to open the Video Standard list then click NTSC M Important If the Television button is grayed out your notebook has not detected the television Make sure that the television is turned on and connected correctly Important If you are traveling internationally you may need to change the video standard For example many televisions in Asia use PAL instead...

Page 135: ... on your notebook to be a television you can quickly switch between viewing the display on the LCD panel and viewing it on the television Important Your television may be able to run at a higher resolution If the icons and screen area appear too large on your television you try a different Screen Area value To Press Change the display from the LCD panel to the television CTRL ALT F2 Change the dis...

Page 136: ...126 Chapter 6 Using Multimedia www gateway com ...

Page 137: ...ets you send and receive faxes using the modem Read this chapter to learn how to Install and configure Fax Create and send a new fax Set up a fax cover page template Fax a document you scanned or created in another program Receive view and print a fax ...

Page 138: ... Install optional Windows components The Windows Components Wizard opens OR If the Welcome to Microsoft Windows XP dialog box does not open click Start then click Control Panel The Control Panel window opens Click Double click Add and Remove Programs The Add or Remove Programs dialog box opens Click Add Remove Windows Components The Windows Components Wizard opens 3 Click Fax Services then click N...

Page 139: ...P Before you send your first fax you need to set up your user information Your fax cover sheets and fax headers contain this information some of which is required by law The Fax Configuration Wizard opens the first time you try to send a fax Important The first time you run the Fax Configuration Wizard you may need to provide information in the Location Information and the Phone and Modem Options ...

Page 140: ...or Sending or Receiving Faxes screen opens 4 Click the arrow to open the Please select the fax device list then click the modem you are using to send and receive faxes 5 If you want the modem to automatically answer the telephone in order to receive faxes click the Enable Receive check box 6 Click Next The Transmitting Subscriber Identification TSID screen opens 7 Type the transmitting fax identif...

Page 141: ...me identifier that you typed in Step 7 The Routing Options screen opens 10 If you set up your computer to receive faxes select a folder you want to store received faxes in and a printer you want to print received faxes on then click Next The Configuration Summary screen opens 11 Click Finish Important Some fax machines cannot use special characters such as hyphens We suggest using spaces instead o...

Page 142: ...k the Advanced Options tab 6 Click Open Fax Service Management Console The Fax Service Management window opens 7 Click Devices in the left column 8 Double click the name of your modem The Modem Properties dialog box opens 9 Click Enable send 10 Type the transmitting fax identifier information This identifier information is required by law You can type up to 20 characters in the text box We suggest...

Page 143: ...the Send Fax Wizard to send a simple one page fax to one or more recipients To send a simple fax 1 In Windows XP click Start All Programs Accessories Communications Fax then click Send a Fax The Send Fax Wizard opens OR In Windows 2000 click Start Programs Accessories Communications Fax then click Send Cover Page Fax The Send Fax Wizard opens 2 On the Welcome to Fax Configuration Wizard screen cli...

Page 144: ...k Next The Preparing the Cover Page screen opens 7 Click the arrow to open the Cover page template then click the cover page template you want to use 8 Type the subject text in the Subject line area 9 Type the message text in the Note area then click Next The Schedule screen opens 10 Select when you want to send the fax and a priority for the fax then click Next The Completing the Send Fax Wizard ...

Page 145: ...ick the Fax icon The Fax Properties dialog box opens Click the Cover Pages tab Click New The Cover Page Fax Cover Page Editor opens 2 If you want to include fields that are imported from either the Send Fax Wizard or the Fax Configuration Wizard such as To or From add them to the page by using the Insert menu then move them to the appropriate place on your template You can also use the Insert menu...

Page 146: ... printer 4 Click Print or OK The Send Fax Wizard opens 5 Complete the wizard by following the instructions in Sending a simple fax on page 133 Faxing a scanned document To fax a document that you have scanned 1 Scan the document using the program for your scanner 2 With the scanned file open click File then click Print The Print dialog box opens 3 Click the arrow button to open the Name list then ...

Page 147: ...and view a fax in Windows 2000 1 Click Start Programs Accessories Communications Fax then click My Faxes The My Faxes folder opens 2 To view a fax double click Received Faxes then double click the fax you want to view The fax viewer opens where you can view and print the fax Canceling a fax You can cancel a fax that you have set up to send at a time in the future To cancel a fax that has not been ...

Page 148: ... automatically retry sending a fax in Windows XP 1 Click Start then click Control Panel The Control Panel window opens 2 If your Control Panel is in Category View click Printers and Other Hardware Click View installed printers or fax printers The Printers and Faxes window opens OR If your Control Panel is in Classic View double click the Printers and Faxes icon The Printers and Faxes window opens ...

Page 149: ...l The Control Panel window opens 2 If your Control Panel is in Category View click Printers and Other Hardware Click View installed printers or fax printers The Printers and Faxes window opens OR If your Control Panel is in Classic View double click the Printers and Faxes icon The Printers and Faxes window opens 3 Right click Fax then click Properties The Fax Properties dialog box opens 4 Click th...

Page 150: ...140 Chapter 7 Sending and Receiving Faxes www gateway com ...

Page 151: ...e power consumption to get the most use out of the battery Read this chapter to learn how to Check and recharge the battery Recalibrate the battery Change batteries Extend the life of the battery by conserving battery power and using alternate power sources Change power saving settings ...

Page 152: ...battery charge level and the power management mode Looking at the battery charge indicator LED green battery is fully charged LED orange battery is charging LED blinking green battery charge is very low LED alternating green and orange battery is malfunctioning Important If the power cord or battery icon does not appear on the taskbar click the show hidden icons button If the icon still does not a...

Page 153: ...ng the battery on page 144 Recharging the battery The battery recharges while it is installed and your notebook is connected to AC power While the battery is recharging the battery charge indicator turns orange and the battery icon in the taskbar has a lightning bolt Important If the power cord or battery icon does not appear on the taskbar click the show hidden icons button If the icon still does...

Page 154: ...press F2 The BIOS Setup utility opens 4 Open the Advanced menu 5 Highlight Smart Battery Calibration then press ENTER When prompted start the recalibration program 6 After the battery has been fully discharged and your notebook has turned itself off re connect the AC adapter and fully recharge your battery Recharging may take several hours After the battery finishes recharging the battery meter di...

Page 155: ...o Step 2 OR If your notebook is on and is not plugged connected to AC power save your work and turn off the notebook 2 Close the LCD panel 3 Turn your notebook over so the bottom is facing up Warning Danger of explosion if battery is incorrectly replaced Replace only with a Gateway 200ARC battery Discard used batteries according to the manufacturer s instructions The battery used in this device ma...

Page 156: ...e and hold the remaining battery release latch the right latch in the preceding picture and slide the battery out of the bay 6 Slide a recharged battery into the bay Make sure the battery is fully inserted into the bay 7 Slide the locking battery release latch to the locked position 8 Turn your notebook over 9 Open the LCD panel and press the power button ...

Page 157: ...while you are not using your notebook The display stays off until you open the panel again Using Hibernate mode for maximum power savings while your notebook is not in use For more information see Activating and using Hibernate mode on page 154 Using the CD DVD or recordable drive only when necessary These drives use a large amount of power Recharging the battery often taking an extra battery and ...

Page 158: ...gthen the life of your notebook s battery Standby while your notebook is in Standby it switches to a low power state where devices such as the display and drives turn off Hibernate also called save to disk writes all current memory RAM information to the hard drive then turns your notebook completely off The next time you turn on your notebook it reads the memory information from the hard drive an...

Page 159: ...speed of an Intel SpeedStep equipped processor For more information see Changing SpeedStep settings on page 156 Alarms can alert you when the battery charge is low Advanced power settings let you assign different power saving modes to the power button and Standby system key You can also select which power saving mode is activated when you close the LCD panel If your computer is and you want to the...

Page 160: ...click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens ...

Page 161: ...nel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens Help and Support For more information about changing the power scheme in Windows XP...

Page 162: ...he Alarms tab 4 Adjust the alarm settings 5 Click OK Help and Support For more information about changing the alarm options in Windows XP click Start then click Help and Support Type the keyword alarm options in the HelpSpot Search box then click the arrow ...

Page 163: ...ntrol Panel is in Category View click Performance and Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Click the Advanced tab 4 Click the arrow button to open a Power buttons list then click the power setting mode you want to use...

Page 164: ...intenance OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Click the Hibernate tab Help and Support For more information about changing the power management settings in Windows XP click Start then click Help and Support Type the keyword powe...

Page 165: ...ist then click the time you want to use OR Open the Power Options Properties dialog box then click the Advanced tab Hibernate is now an option in the Power buttons lists As a manually selected power savings mode In Windows XP click Start then click Turn Off Computer Press and hold SHIFT then click Hibernate OR In Windows 2000 click Start then click Shut Down Click the arrow button to open the What...

Page 166: ...speed which uses less power while using battery power If you are using Windows XP you can modify the Intel SpeedStep settings by the power scheme you select For more information see Changing power settings on page 149 If you are using Windows 2000 you can change the SpeedStep settings using the Intel SpeedStep technology tab To change SpeedStep settings in Windows 2000 1 Click Start Settings then ...

Page 167: ...rocessor at reduced speed using less power regardless of the power source click the arrow button to open the Plugged in list then click Battery Optimized Performance To turn off the SpeedStep technology control click the Advanced tab click the Disable Intel SpeedStep technology control check box then click Apply To remove the SpeedStep icon from the taskbar click the Advanced tab click the Remove ...

Page 168: ...158 Chapter 8 Managing Power www gateway com ...

Page 169: ...ur radio frequency wireless connections Transferring files Protecting your notebook from loss and theft Managing your notebook s power efficiently Tips Tricks To access the contents of this guide while you are travelling click Start All Programs then click Gateway Documentation You can also download an electronic copy from support gateway com support manlib ...

Page 170: ...tions on the use of wireless devices If your notebook is equipped with a wireless device check with the local radio approval authorities prior to your trip for any restrictions on the use of a wireless device in the destination country If your notebook came equipped with an internal embedded wireless device see Safety Regulatory and Legal Information on page 275 for general wireless regulatory gui...

Page 171: ...Be ready to claim your notebook as soon as it passes through the x ray machine in security checkpoints Write down your notebook model number and serial number see Identifying your model on page 9 in case of theft or loss and keep the information in a safe place Also tape your business card or an address label to your notebook and accessories Whoever sits next to you or behind you can see your note...

Page 172: ...enu highlight Exit Saving Changes then press ENTER When you start your computer you are prompted to enter the user password you set in Step 4 Power Take your AC power adapter to recharge the battery If you are traveling internationally take power plug adapters Take a portable surge protector to protect your notebook from power surges To get the best performance from your notebook avoid using the b...

Page 173: ...al USB ports Take a network cable if you need to connect to a network Some hotels provide Internet connectivity only through their networks If your notebook has been exposed to cold temperatures allow it to warm to room temperature before turning it on Take your System Restoration CDs in case you need to install an additional driver or software ...

Page 174: ...164 Chapter 9 Travel Tips www gateway com ...

Page 175: ...ormation about customizing your computer by changing settings in Windows Read this chapter to learn how to Change screen and display settings Change the background and screen saver Adjust the touchpad settings Add change and switch user accounts in Windows XP ...

Page 176: ... millions of colors to be displayed with optimum quality Windows lets you choose from several color depth settings We recommend that you use the 32 bit True Color setting at all times If the color in your images seems false or jumpy especially after you have played a game or run a video intensive program check the color depth setting and return it to 32 bit True Color if necessary To change the co...

Page 177: ...e color depth you want 5 To save your changes in Windows XP click OK then click Yes OR To save your changes in Windows 2000 click OK then click OK again Help and Support For more information about adjusting display settings in Windows XP click Start then click Help and Support Type the keyword changing display settings in the HelpSpot Search box then click the arrow ...

Page 178: ...screen such as icons and menu bars appear To adjust the screen resolution 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Display icon The Display Properties dialog box open...

Page 179: ...nd color and dialog box title bars To change desktop colors in Windows XP 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes 2 Click Double click the Display icon The Display Properties dialog box opens Help and Support For more information about adjusting screen resolution in Windows XP click Start then click...

Page 180: ...r desktop OR If you want to create a new color scheme as part of a desktop theme a Click Advanced The Advanced Appearance dialog box opens b Click the arrow button to open the Item list then click the item you want to change c Change the color or font settings for the item d Click OK then click the Themes tab e Click Save As type a name for the new theme then click OK twice The new colors appear o...

Page 181: ... tab 4 If you want to apply one of Windows color schemes click the arrow button to open the Scheme list click the scheme you want then click OK The new scheme appears on your desktop OR If you want to create a new color scheme a Click the arrow button to open the Item list then click the item you want to change b Change the color or font settings for the item c Click Save As type a name for the ne...

Page 182: ...ocument Windows provides several background pictures You can also use pictures or HTML documents that you have created or retrieved from other sources To change the desktop background in Windows XP 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes 2 Click Double click the Display icon The Display Properties d...

Page 183: ...he solid color behind the picture by clicking the arrow button to open the Color list then clicking a color 7 Click OK To change the desktop background in Windows 2000 1 Click Start Settings then click Control Panel The Control Panel window opens 2 Double click the Display icon The Display Properties dialog box opens Help and Support For more information about changing the desktop background in Wi...

Page 184: ...round picture from another location 5 If you want the picture you chose to cover the entire screen click the arrow button to open the Picture Display list then click Tile 6 If the picture you chose does not cover the entire screen and you did not choose to tile the image in Step 5 you can change the solid color behind the picture by clicking Pattern clicking a pattern in the Pattern list then clic...

Page 185: ...from and many more are available from the Internet and as commercial products To select a screen saver 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Display icon The Displ...

Page 186: ...tomize the screen saver you selected 6 In Windows XP if you want to display the Welcome Login screen whenever you exit the screen saver click the On resume display Welcome screen check box 7 If you want to change the time before the screen saver is activated click the up or down arrows next to the Wait box 8 Click OK Help and Support For more information about selecting a screen saver in Windows X...

Page 187: ...r touchpad settings To change your touchpad settings 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Mouse icon The Mouse Properties dialog box opens ...

Page 188: ...hpad settings 4 To modify a touchpad setting click the in front of a setting then modify the setting 5 Click OK to save changes Help and Support For more information about changing mouse settings in Windows XP click Start then click Help and Support Type the keyword mouse settings in the HelpSpot Search box then click the arrow ...

Page 189: ...be available in other accounts If this happens install the program or device in the accounts that need it Files created in one account are not accessible from other accounts unless the files are stored in the Shared Documents folder The Shared Documents folder is accessible from all accounts on that computer and from other computers on the network To add delete or modify user accounts in Windows X...

Page 190: ...Windows XP 1 Click Start then click Log Off The Log Off Windows dialog box opens 2 Click Switch User The Windows Welcome screen opens 3 Click the user account that you want to use When you switch between user accounts any programs that were running for the previous user continue to run ...

Page 191: ...single Internet connection among the connected computers Read this chapter to learn about Benefits of using a network in your home small office or home office Types of network connections Purchasing additional network equipment Installing and configuring your notebook for Ethernet networking Turning wireless Ethernet on and off ...

Page 192: ...drives With a network you can copy files from computer to computer by copying and pasting or dragging and dropping You will no longer waste your time transferring files by using recordable media In addition you can map a drive on a networked computer to another computer and access the files as if they were located on the hard drive of the computer you are using Help and Support For more informatio...

Page 193: ...es With a home network you can play multi player games Load a game like Microsoft Midtown Madness 2 on your computers and in minutes you and your friends can race in competing cars through the streets of San Francisco Help and Support For more information about sharing network devices in Windows XP click Start then click Help and Support Type the keyword sharing in the HelpSpot Search box then cli...

Page 194: ...ct You are creating a network in an office or business where network speed is more important than moving about with your computer Your computer has an Ethernet jack for connecting to the network Wireless Ethernet network Create a wireless Ethernet IEEE 802 11a IEEE 802 11b or IEEE 802 11g network if You are looking for an alternative to installing cable for connectivity The ability to move about w...

Page 195: ...orks are typically built using Fast or Gigabit Ethernet components To create a wired Ethernet network you or your electrician must Install special Ethernet cables in your home or office Install an Ethernet card in each of your desktop computers if your computers do not already have built in Ethernet jacks Install an Ethernet PC Card in each of your notebooks if your notebooks do not already have b...

Page 196: ...ontrol point for the network Attached to the router are all of your computers or Ethernet ready devices Also connected to the router is a cable or DSL modem that provides access to the Internet Tips Tricks To add the ability to access a wireless Ethernet network to your wired Ethernet network connect an access point to the router switch or hub For more information about accessing a wireless Ethern...

Page 197: ... on your network from intruders trying to access your data over the Internet Built in switching with enough ports for all computers and devices on the network so you will not have to purchase a hub or switch If you did not purchase a router that includes built in switching or if the router does not have enough ports to attach all your computers an Ethernet hub or switch with enough ports for all c...

Page 198: ... Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11a IEEE 802 11b and IEEE 802 11g communication devices are examples of devices that provide wireless communication For instructions to turn wireless Ethernet on and off see Turning your wi...

Page 199: ...t for the network Attached to the access point is the cable or DSL modem that provides access to the Internet Each of the computers or Ethernet ready devices communicate with the access point using radio waves If your computer does not have built in wireless Ethernet capabilities you need to add a wireless PCI card desktop PC Card notebook or USB adapter Tips Tricks If you want to access a wireles...

Page 200: ... in A wireless Ethernet access point to connect your wireless Ethernet network to the Internet or a wired Ethernet network Important IEEE 802 11b and IEEE 802 11g use the same radio frequency IEEE 802 11a uses a different radio frequency than IEEE 802 11b and IEEE 802 11g All wireless Ethernet components should use the same frequency A combination of IEEE 802 11a and IEEE 802 11b or IEEE 802 11a a...

Page 201: ... a peer to peer also known as ad hoc wireless Ethernet network if you are setting up or joining a temporary computer to computer network This type of network does not include access into a wired network or the Internet You can create this type of network to quickly move files from one computer to another ...

Page 202: ...h notebook that does not have wireless Ethernet built in For more information For more information about purchasing equipment for your home or office Ethernet network discuss your particular needs with your Gateway store representative In addition several books and Internet sites are dedicated to networking See these sources for more information about networking your home or office with wired or w...

Page 203: ...cumentation Turning your wireless Ethernet on or off To turn wireless Ethernet on or off Press the wireless Ethernet button located above the keyboard The button glows blue when the wireless Ethernet is turned on For more information see Multi function buttons on page 28 Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations ...

Page 204: ...194 Chapter 11 Networking Your Computer www gateway com ...

Page 205: ...a printer or other peripheral devices and other unique computer settings that you want to move from your old computer to your new one Read this chapter to learn about Using the Windows XP Files and Settings Transfer Wizard Transferring Files Transferring Internet Settings Installing your old printer or scanner Installing your old programs ...

Page 206: ...Files and Settings Transfer Wizard The wizard also moves specific files or entire folders such as My Documents My Pictures and Favorites To open the Files and Settings Transfer Wizard Click Start All Programs Accessories System Tools then click Files and Settings Transfer Wizard Help and Support For more information about using the Files and Settings Transfer Wizard in Windows XP click Start then ...

Page 207: ...dows Find or Search to locate other personal data files For more information see To find files using Find or Search on page 198 or see Searching for files on page 58 To find files in the My Documents folder 1 In Windows XP click Start then click My Documents The My Documents window opens and displays many of your saved personal data files Go to Step 4 OR In Windows 98 Windows Me or Windows 2000 do...

Page 208: ...les or Folders The Search Results window opens 2 Use Windows Find or Search to locate data files by file name or file type For help on finding files click Help then click Help and Support Center or Help Topics For more information see Searching for files on page 58 File type File usually ends in Documents DOC TXT RTF HTM HTML DOT Spreadsheets XLS XLT TXT Pictures JPG BMP GIF PDF PCT TIF PNG EPS Mo...

Page 209: ...net setup program provided by your local ISP or contact your ISP to see if they have an updated version of their software and install it on your new computer If you use MSN as your ISP or if you know your ISP settings use the Windows Internet Connection Wizard To use the Internet Connection Wizard 1 Click Start All Programs Accessories Communications then click New Connection Wizard The New Connec...

Page 210: ...Internet shortcuts You can export and import your old Netscape Navigator bookmarks or Microsoft Internet Explorer favorites For more information see your Internet browser program s online help Installing your old printer or scanner Windows may have built in support for older printers scanners or other peripheral devices This means you do not need any additional software Newer devices however usual...

Page 211: ...eripheral device s user guide for installation information and tips Because most installation software is periodically updated you should also check the manufacturer s Web site for software updates Help and Support For more information about installing a printer in Windows XP click Start then click Help and Support Type the keyword installing a printer in the HelpSpot Search box then click the arr...

Page 212: ...d contain any serial numbers or product ID keys that may be required for program installation and registration Remember to check the publisher s Web site for important program updates If you have trouble after installing your old programs you can restore your computer s previous settings using System Restore Tips Tricks If your new computer comes with a newer version of a program it is usually bet...

Page 213: ...asic information about maintaining your computer hardware and software Read this chapter to learn how to Care for your computer Create an emergency startup diskette Protect your computer from viruses Manage hard drive space Back up files Clean your computer ...

Page 214: ...me brittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your computer is safest at temperatures that are comfortable for you Keep all liquids away from your computer When spilled onto computer components almost any liquid can result in extremely expensive repairs that are not covered ...

Page 215: ...www gateway com Recalibrate the battery X page 144 Clean computer case X page 219 Clean keyboard X page 219 Clean computer screen X page 220 Clean mouse X page 220 Maintenance task Immediately after purchase Monthly When needed See ...

Page 216: ...te as soon as you get your computer To create an emergency startup diskette in Windows XP 1 Insert a blank diskette labeled Startup into the diskette drive 2 Click Start then click My Computer The My Computer window opens 3 Right click 3 Floppy A then click Format The Format 3 Floppy A dialog box opens Important This procedure uses a diskette drive If you do not have a diskette drive you can purch...

Page 217: ...d 5 When you see the warning message click OK Windows copies files to the emergency startup diskette 6 When Windows finishes copying files remove the diskette from the diskette drive 7 Slide the write protect tab up to prevent the diskette from being erased or infected by viruses 8 Store your emergency startup diskette in a safe place with your other backup software media Not write protected Write...

Page 218: ...o check files and programs that are on diskettes attached to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus Periodically updating the Norton AntiVirus program to protect again...

Page 219: ...can for viruses 1 Click Start All Programs Norton AntiVirus then click Norton AntiVirus 2003 Norton AntiVirus opens 2 Click Scan for Viruses 3 Click the type of scan you want to make in the Scan for Viruses area then under Actions click Scan Scan for viruses Scan ...

Page 220: ... least 30 seconds 3 Turn on your computer and rescan for the virus To update Norton AntiVirus 1 Make sure that you are connected to the Internet 2 Click Start All Programs Norton AntiVirus then click LiveUpdate Norton AntiVirus The LiveUpdate wizard opens 3 Follow the on screen instructions to update your Norton AntiVirus program with the latest virus protection files 4 When the program has finish...

Page 221: ...ive Checking hard drive space To check hard drive space 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon The My Computer window opens 2 Right click the drive that you want to check for available file space then click Properties Drive space information appears ...

Page 222: ...up program 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon The My Computer window opens 2 Right click the hard drive that you want to delete files from for example Local Disk C then click Properties The Properties dialog box opens at the General tab 3 Click Disk Cleanup The Disk Cleanup dialog box opens ...

Page 223: ...y day you probably want to run Error checking once a week If you use your computer less frequently once a month may be adequate Also use Error checking if you encounter hard drive problems To check the hard drive for errors 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon The My Computer window opens 2 Right click ...

Page 224: ...ral minutes After Windows has finished checking the drive for errors it provides a summary of the problems that it found 6 Correct any problems that are found by following the on screen instructions 7 Click OK Help and Support For more information about checking the hard drive for errors in Windows XP click Start then click Help and Support Type the keyword checking for disk errors in the HelpSpot...

Page 225: ...fferent areas of the drive Defragmenting the information stored on the drive can improve hard drive performance While the Disk Defragmenter program is running do not use your keyboard or touchpad because using them may continuously stop and restart the defragmenting process Also if you are connected to a network log off before starting Disk Defragmenter Network communication may stop the defragmen...

Page 226: ... progress on the computer display When finished Disk Defragmenter asks if you want to quit the program 6 Click Close or Yes then click the X in the top right corner to close the Disk Defragmenter window Help and Support For more information about defragmenting the hard drive in Windows XP click Start then click Help and Support Type the keyword defragmenting in the HelpSpot Search box then click t...

Page 227: ...ordable drive or Zip drive to do a complete hard drive backup For more information see Using a recordable drive on page 106 If you do not have a high capacity backup device and you want to purchase one you can contact Gateway s Add on Sales department or visit the Accessories Store at accessories gateway com Using the Scheduled Task Wizard The Scheduled Task Wizard lets you schedule maintenance ta...

Page 228: ... Wizard opens 3 Click Next then click the task or program you want to schedule and follow the on screen instructions to customize the task Important Your computer must be on during scheduled tasks If your computer is off scheduled tasks will not run Help and Support For more information about using the Scheduled Tasks Wizard in Windows XP click Start then click Help and Support Type the keyword Sc...

Page 229: ... not use abrasive or solvent cleaners because they can damage the finish on components Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With your computer turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Do not attempt to clean dust from the inside of your computer Cle...

Page 230: ...th the cloth Cleaning the mouse If you have a mouse and the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy Clean your optical mouse by wiping the bottom of the mouse with a damp lint free cloth Warning The computer screen is made of specially coated glass and can be scratched or damage...

Page 231: ...ining ring on the bottom of the mouse counter clockwise then remove the retaining ring and mouse ball 3 Remove any dust lint or dirt from the mouse ball with a soft cloth 4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol 5 Replace the mouse ball and lock the retaining ring into place Mouse rollers ...

Page 232: ...222 Chapter 13 Maintaining Your Computer www gateway com ...

Page 233: ...learn how to Reinstall device drivers Update device drivers Reinstall programs Reinstall Windows If you are not comfortable with the procedures covered in this chapter seek help from a more experienced computer user or a computer service technician ...

Page 234: ...e information about diagnostics and troubleshooting tools in Windows XP click Start then click Help and Support Type the keyword troubleshooting in the HelpSpot Search box then click the arrow Run System Restore For more information about System Restore in Windows XP click Start then click Help and Support Type the keyword System Restore in the HelpSpot Search box then click the arrow See the Trou...

Page 235: ...hooting or if a message tells you that there is a problem with a device driver reinstall the device drivers by completing the following task If you just reinstalled Windows XP or Windows 2000 the device drivers were automatically reinstalled To reinstall device drivers 1 Insert the red Gateway CD into the CD or DVD drive If the program starts automatically go to Step 5 OR If the program does not s...

Page 236: ...tion 7 Click Install 8 Follow any additional on screen instructions Depending on the device driver you are reinstalling you may only need to restart your computer to complete the installation However if a setup wizard opens when you restart your computer follow the on screen instructions Help and Support For more information about reinstalling device drivers in Windows XP click Start then click He...

Page 237: ...he first time you have inserted the red Gateway CD accept the End User License Agreement EULA by clicking Yes I accept it then clicking Continue The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears 6 Click the Web Updates tab 7 Click Check Now The Connect window opens Important If your system came equipped with a wireless device only use t...

Page 238: ...ogram CDs follow the installation instructions on each CD If you want to reinstall a program uninstall the old version first To reinstall programs from the Applications CD s 1 If you just reinstalled Windows go to Step 4 Otherwise go to the next step 2 In Windows XP click Start Control Panel then click Add or Remove Programs OR In Windows 2000 click Start Settings Control Panel then double click t...

Page 239: ...starts and the Drivers and Application Recovery tab appears 9 Select a single program to reinstall OR Click Automatic Installation then select multiple programs to reinstall Grayed out programs are not available for Automatic Installation To select these programs click Manual Installation 10 Click Install 11 Follow any additional on screen instructions Depending on the programs you are reinstallin...

Page 240: ...rogram CD Reinstalling Windows If your computer is not working correctly try the following options to correct the problem Troubleshooting For more information see Troubleshooting on page 247 Run System Restore Reinstalling device drivers For more information see Reinstalling device drivers on page 225 If the options above do not correct the problem you can use the Restoration CDs to reinstall Wind...

Page 241: ...prompted remove the red Gateway CD and insert the blue Operating System CD into the CD or DVD drive then press any key to continue 12 When prompted accept the License Agreement by pressing Y 13 Wait while the setup program copies files to your hard drive When your computer restarts do NOT press any key to boot from CD Important If you are prompted for your Windows product key when you reinstall Wi...

Page 242: ...his process Do not press any keys or buttons during this process unless prompted to do so 15 When the Gateway Application Loader has finished go to the Windows desktop by clicking OK 16 Install additional programs by following the instructions in Reinstalling programs on page 228 17 Install other software such as Microsoft Works Suite and gaming software by following the instructions in To reinsta...

Page 243: ...Upgrading Your Notebook This chapter provides information about adding hardware devices to your notebook Read this chapter to learn how to Add and remove PC Cards Add and replace memory Replace the hard drive ...

Page 244: ...tebook when changing most cards because your notebook supports hot swapping Hot swapping means that you can insert a PC Card while your notebook is running If your PC Card does not work after hot swapping see the PC Card manufacturer s documentation for further information To insert a PC Card Push the card firmly into the PC Card slot label side up until the outer edge of the card is flush with th...

Page 245: ...icon in the taskbar the PC Card name then click Stop OR Turn off your notebook 2 Press the PC Card eject button once to release the eject button 3 Press the eject button again to eject the PC Card Important If the remove hardware icon does not appear on the taskbar click the show hidden icons button ...

Page 246: ...workbench or other grounded object Unplug the power cord and the modem and network cables Remove the battery For more information see Changing batteries on page 145 Disconnect all peripheral devices and remove any PC Cards Warning ESD can permanently damage electrostatic discharge sensitive components in your notebook Prevent ESD damage by following ESD guidelines every time you install memory or ...

Page 247: ...of antistatic bags because only the inside of the bags provide electrostatic protection Always hold components by their edges Avoid touching the edge connectors Never slide components over any surface Adding or replacing memory Your notebook uses memory modules called SO DIMMs Small Outline Dual Inline Memory Modules The modules are available in various capacities and any module can be placed in a...

Page 248: ...es 1 Follow the instructions under Preventing static electricity discharge on page 236 2 Turn off your notebook and disconnect the AC adapter and modem and network cables 3 Turn your notebook over so the bottom is facing up 4 Remove the battery 5 Loosen the memory bay cover screw Screw ...

Page 249: ...39 Adding or replacing memory www gateway com 6 Remove the memory bay cover 7 If you are removing a module gently press outward on the clip at each end of the memory module until the module tilts upward ...

Page 250: ...240 Chapter 15 Upgrading Your Notebook www gateway com 8 If you are removing a memory module pull the module out of the slot ...

Page 251: ... module does not fit make sure that the notch in the module lines up with the tab in the memory bay 10 Gently push the module down until it clicks in place 11 Replace the memory bay cover and tighten the cover screw 12 Insert the battery then turn your notebook over 13 Connect the power adapter and modem and network cables then turn on your notebook Important Use only memory modules designed for t...

Page 252: ...eplace your original drive with a higher capacity drive To replace the hard drive kit 1 Follow the instructions under Preventing static electricity discharge on page 236 2 Turn off your notebook and disconnect the AC adapter and modem and network cables 3 Turn your notebook over so the bottom is facing up 4 Remove the battery Hard drive ...

Page 253: ...243 Replacing the hard drive kit www gateway com 5 Remove the hard drive bay cover screws 6 Slide the hard drive bay cover off of your notebook Screws ...

Page 254: ...244 Chapter 15 Upgrading Your Notebook www gateway com 7 Disconnect the hard drive cable from the notebook 8 Lift the end of the old hard drive kit as shown ...

Page 255: ...place it on your new hard drive Be careful not to bend any of the pins on the hard drive 11 Slide the new hard drive kit into your notebook 12 Connect the hard drive cable to your notebook 13 Replace the hard drive cover 14 Replace the screws that secure the hard drive cover to your notebook 15 Insert the battery and turn your notebook over 16 Connect the power adapter and modem and network cables...

Page 256: ...246 Chapter 15 Upgrading Your Notebook www gateway com ...

Page 257: ...is chapter to learn how to Troubleshoot typical hardware and software problems Get telephone support Use automated troubleshooting systems Get tutoring and training If the suggestions in this chapter do not correct the problem see Getting Help on page 35 for more information about how to get help ...

Page 258: ...cessing internal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 236 After you complete any maintenance tasks where you remove the memory bay or hard drive bay cover make sure that you replace the cover reinstall any screws then replace the battery before you start your notebook Warning Do not try to troubleshoot y...

Page 259: ...ipheral devices review the installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printed documentation or the online help Software support tools Your notebook may include the following support tool to help you diagnose and fix problems PC Doctor is a comprehensive hardware diagnostic and system information tool that...

Page 260: ...down and restart your notebook Clean the disc For more information see Cleaning CDs or DVDs on page 252 An audio CD does not produce sound Make sure that the CD label is facing up then try again Some music CDs have copy protection software You may not be able to play these CDs on your notebook Make sure that the volume control on your notebook is turned up For more information see System key combi...

Page 261: ...at help control DVD title exports and help reduce illegal disc distribution To be able to play a DVD the disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your notebook s delivery address The regional code for the United States and Canada is 1 The regional code for Mexico is 4 Your DVD drive s regional code must match the region...

Page 262: ...check IRQ usage in Windows XP 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance 2 Click Double click System click the Hardware tab then click Device Manager The Device Manager window opens 3 Click View then click Resources by type Double click Interrupt request IRQ All IRQs and their hardware assignment...

Page 263: ...ellow circle 2 Remove the device you are trying to install then determine which one of the existing devices or ports you can disable 3 Right click the device or port you want to disable then click Disable The device or port is disabled Diskette drive The diskette drive is not recognized Shut down and restart your notebook The USB cable may not be inserted completely into the USB port Press the cab...

Page 264: ...The diskette drive status indicator is lit continuously Remove the diskette from the drive If the indicator stays on try restarting your notebook Display The screen is too dark Adjust the brightness using the system keys For more information see System key combinations on page 26 The screen resolution is not correct Change the screen resolution from the Display Properties dialog box For more infor...

Page 265: ... file cannot be restored To restore deleted files 1 Double click the Recycle Bin icon 2 Right click the file you want to restore then click Restore The file is restored to the place where it was originally deleted from If the Recycle Bin was emptied before you tried to restore a file the file cannot be restored Hard drive You see an Insufficient disk space error message Delete unnecessary files fr...

Page 266: ...rrectly Remove it firmly reattach it then restart your notebook For more information see Replacing the hard drive kit on page 242 If your notebook has been subjected to static electricity or physical shock you may need to reinstall the operating system You see a Non system disk NTLDR is missing or disk error message Eject the diskette from the diskette drive then press ENTER Internet You cannot co...

Page 267: ...ISP is having technical difficulties Double check the URL or try a different URL If the error message still appears disconnect from the ISP connection and close your browser then reconnect and open the browser If you still get the error your ISP may be having technical difficulties Connecting to a Web site takes too long Many factors can affect Internet performance The condition of the telephone l...

Page 268: ...f you spilled liquid in the keyboard turn off your notebook and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries you may need to replace it A keyboard character keeps repeating or you see a Keyboard stuck or Key failure error message Make sure that nothing is resting on the keyboard Ma...

Page 269: ...rs long Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a working telephone into the telephone wall jack If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct...

Page 270: ...g Properties tab The Dialing Properties dialog box opens 3 Make sure that all settings are correct Disconnect any answering machine fax machine or printer that is on the same line as the modem Do not connect these devices to the same telephone line as the modem Make sure that you are not using a digital rollover or PBX line These lines do not work with your modem Check for line noise scratchy crac...

Page 271: ...echnical difficulties Contact your ISP for technical support See if the modem works with a different communications program The problem may be with just one program Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K Other factors such as line noise telephone service provider equipment or ISP limitations may lower th...

Page 272: ... line connected to the modem is working and plugged into the appropriate port on your notebook See Left side on page 3 to make sure that the connections have been made correctly If the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use Use the modem cable that came with your notebook...

Page 273: ...click More Info The Modem Info dialog box opens If information about the modem appears the modem passed diagnostics If no modem information is available a white screen appears with no data or if you get an error such as port already open or the modem has failed to respond the modem did not pass diagnostics The modem is noisy when it dials and connects When your modem tries to connect to another mo...

Page 274: ...ol 5 Click OK twice to close the Phone and Modem Options dialog box To turn down the modem volume in Windows 2000 1 Click Start Settings then click Control Panel The Control Panel window opens 2 Double click the Modems icon The Modems Properties dialog box opens 3 Click the General tab click the modem you want to adjust then click Properties 4 Adjust the Speaker volume control 5 Click OK Mouse The...

Page 275: ...ned off then retype the password You forgot your startup password The password feature which is set in the BIOS Setup utility is very secure with no easy way to recover a forgotten password You must return your notebook for repair Call Gateway Technical Support for instructions Help and Support For a video tutorial about cleaning the mouse click Start then click Help and Support Type the keyword m...

Page 276: ... the surge protector is connected securely to an electrical outlet turned on and working correctly To test the outlet plug a working device such as a lamp into the outlet and turn it on Make sure that the AC power adapter cables are free from cuts or damage Replace any damaged cables Your notebook is not working on battery power Make sure that the battery is installed correctly For more informatio...

Page 277: ...in Windows XP 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Printers and Faxes icon The Printers and Faxes window opens 3 Right click the name of the printer you want to be the default printer then click Set as Default Printer To set a default printer in Windows 2000 1 Click...

Page 278: ...rs 2 Right click the name of the printer you want to use If the menu shows a check mark next to Use Printer Offline click Use Printer Offline to clear the check mark Wait until files have been printed before sending additional files to the printer If you print large files or many files at one time you may want to add additional memory to the printer See the printer documentation for instructions f...

Page 279: ...78 or Adjusting the volume in Windows 2000 on page 81 Video The external monitor is not working Make sure that you have pressed FN LCD CRT to activate the external monitor option Make sure that the monitor is turned on and that the video cable is connected correctly TV out is not working Make sure that you have activated TV out For more information see Viewing the display on a television on page 1...

Page 280: ... software from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see Online Help Printed documentation The Microsoft Windows documentation The software publisher s Web site See the troubleshooting section of this chapter Have your customer ID serial number and order number available along with a detailed description of y...

Page 281: ...ial assistance for software issues billed by the minute 800 229 1103 charged to your credit card 900 555 4695 chargedto your telephone bill Gateway Technical Support Talk to a Gateway Technical Support representative about a non tutorial technical support question See Before calling Gateway Technical Support on page 270 before calling TDD Technical Support for hearing impaired is available Weekday...

Page 282: ...re In many cases additional product information and online documentation for Gateway supplied hardware can be found in our Web site s Documentation Library This user s guide The software publisher s Web site Tutoring For help on using hardware or software that came with your Gateway notebook contact Gateway s fee based tutorial hotline 800 229 1103 rate charged per minute charged to a major credit...

Page 283: ...ams including Microsoft Word Excel and PowerPoint www gateway com store Gateway Learning Libraries A variety of courses and tutorials are available on CD Select from several easy to use learning libraries www gateway com training Online Training from Learn Gateway More than 450 online courses are available from Learn Gateway All you have to do is go online and log in You select the subject matter ...

Page 284: ...274 Chapter 16 Troubleshooting www gateway com ...

Page 285: ...the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system ...

Page 286: ...e appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and b...

Page 287: ...ries recommended by Gateway Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities Warning To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord ...

Page 288: ...edded in your notebook is well below the RF exposure limits as known at this time Because the wireless devices which may be embedded into your notebook emit less energy than is allowed in radio frequency safety standards and recommendations Gateway believes these devices are safe for use Regardless of the power levels care should be taken to minimize human contact during normal operation As a gene...

Page 289: ...countries with your system check with the local Radio Approval authorities prior to any move or trip for any restrictions on the use of a wireless device in the destination country Warning If your system came equipped with an internal embedded wireless device do not operate the wireless device unless all covers and shields are in place and the system is fully assembled Warning Wireless devices are...

Page 290: ...ived including interference that may cause undesired operation of the device Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can...

Page 291: ...s device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authori...

Page 292: ...equired The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service Thi...

Page 293: ... notebook is well below the RF exposure limits as set by Industry Canada Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Warning To prevent radio interference to licensed service or co channel Mobile Sat...

Page 294: ...with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this eq...

Page 295: ... the RF exposure limits as set by SCT Unintentional emitter At this time there are no mandatory requirements for Unintentional Emitters However this device does comply with multiple requirements for other countries and regions as listed on the system label and in the user s manual Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standard...

Page 296: ...s slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Education Ware Gateway Flex Case Gateway Gaming Ware Gateway GoBack Gateway Gold Gateway Learning Ware Gateway Magazine Gateway Micro Server Gateway Money Ware Gateway Music Ware Gateway Networking Solutions...

Page 297: ...78 81 playing 83 85 86 95 96 recording 83 streaming 183 troubleshooting 269 audio CD See CD audio file streaming 183 automobile power adapter 13 148 AVI file 85 B background 172 backing up files 217 battery 13 alarm options 149 151 alternate power sources 148 bay 6 145 changing 145 charge indicator 2 17 142 charge status 142 charging 16 143 conserving power 147 icons 142 installing 145 latch 6 man...

Page 298: ... playing music 93 95 troubleshooting 250 CD Copier 116 CD drive 4 91 activity indicator 92 eject 92 identifying 91 manual eject hole 92 troubleshooting 250 using 91 CD Player 95 CD RW See CD CD RW drive See DVD CD RW drive Certificate of Authenticity 10 cleaning audio CD 252 case 219 CD 252 computer exterior 219 computer screen 220 DVD 252 keyboard 219 LCD panel 220 mouse 220 screen 220 clicking 3...

Page 299: ...s 48 documents 61 folders 52 movies 121 MP3 files 98 music CD 112 music files 98 startup diskette 206 video DVD 110 Customer Service Accounting 271 Sales 271 Warranty 271 customizing 165 cutting files and folders 53 65 text and graphics 65 D default printer 267 defragmenting hard drive 215 deleting files and folders 47 55 56 65 212 desktop 46 adding icons 48 adding shortcuts 48 adjusting settings ...

Page 300: ...D 4 91 checking for errors 213 checking for free space 211 defragmenting 215 deleting files 212 diskette 89 DVD 4 91 DVD CD RW 4 91 106 DVD R RW 4 91 106 hard drive 6 242 identifying drive types 91 replacing hard drive 242 sharing 182 troubleshooting 250 253 255 types 91 viewing contents 51 viewing files and folders 51 DSL modem 34 68 186 189 DVD cleaning 252 creating data 106 creating video 110 i...

Page 301: ... 128 receiving and viewing 137 retrying 138 sending 133 sending from program 136 sending scanned image 136 setting up cover page template 135 troubleshooting 262 files backing up 217 copying 53 65 cutting 53 65 deleting 47 55 65 212 downloading 73 finding 56 58 moving 53 opening 30 47 pasting 53 65 recovering 55 renaming 65 searching for 56 58 197 transferring 161 197 troubleshooting 255 types 197...

Page 302: ... 121 IEEE 1394 port 3 34 121 IEEE 802 11 184 188 using while traveling 160 indicators See status indicators inkjet printer 13 installing battery 145 camera 119 cards 234 device drivers 225 devices 34 252 digital camera 34 119 digital video camera 34 drivers 225 Fax 128 hard drive 242 InterVideo DVD player 105 memory 237 Microsoft Fax 128 PC Card 234 peripheral devices 34 200 Pinnacle Expression 12...

Page 303: ...ck 26 Standby 26 Status 26 system 25 system key combinations 26 toggle display 26 volume control 25 Windows 25 L label internal wireless 10 Microsoft Certificate of Authenticity 10 model number 9 serial number 9 wireless networking 10 laser printer 13 latch battery 6 LCD panel release 2 LCD brightness system keys 25 LCD panel changing resolution 168 cleaning 220 release latch 2 switching display 2...

Page 304: ...rom power surge 18 troubleshooting 259 monitor changing resolution 168 controls 166 port 3 using screen saver 175 mouse cleaning 220 troubleshooting 264 USB port 3 4 moving files 53 files from old computer 195 197 folders 53 Internet settings from old computer 199 pointer 30 screen objects 31 settings from old computer 195 MP3 file 85 creating 98 editing track information 100 playing 85 streaming ...

Page 305: ...93 wired connections 184 185 wireless connections 184 188 non technical support Accounting 271 Sales 271 Warranty 271 Norton Antivirus 208 209 NTSC PAL jack 122 numeric keypad 25 status indicator 22 O online help 36 41 opening documents 63 files 30 47 folders 30 51 LCD panel 2 notebook 2 programs 30 47 shortcut menu 30 P Pad Lock status indicator 22 26 system key 26 password 161 265 pasting files ...

Page 306: ...wer adapter airplane 13 148 automobile 13 148 printer default 267 inkjet 13 installing 34 200 laser 13 sharing 183 troubleshooting 266 USB port 3 4 printing documents 64 programs closing 65 closing unresponsive 21 installing 202 228 opening 30 47 reinstalling 202 228 R radio listening with MusicMatch 103 radio approval authorities 160 radio frequency wireless connections 160 RAM See memory rebooti...

Page 307: ...08 Scheduled Tasks Wizard 217 screen adjusting settings 166 changing color depth 166 changing number of colors 166 changing resolution 168 saver 175 troubleshooting 254 269 screen objects getting information 30 moving 31 selecting 30 Scroll Lock status indicator 23 26 system key 26 scroll wheel 30 Search utility 59 searching for files and folders 56 58 59 197 in HelpSpot 38 security features Kensi...

Page 308: ...r 2 Scroll Lock 23 26 streaming audio and video 183 support tool PC Doctor 249 surge protector 18 Suspend 26 S Video TV out jack 5 122 system identification label 9 system keys 25 combinations 26 T taskbar 47 Technical Support 271 technical support automated troubleshooting 271 eSupport 11 12 FaxBack support 271 resources 270 Technical Support 271 tips before contacting 270 tutorial service 271 te...

Page 309: ...D drive 250 DVD CD RW drive 250 Error checking 213 faxed answers 271 faxes 262 files 255 gateway your way dial up server 261 general guidelines 249 hard drive 255 Internet connection 256 261 IRQ conflict 252 keyboard 258 LCD panel 254 memory 258 modem 259 mouse 264 network 265 passwords 265 PC Cards 266 PC Doctor 249 power 266 printer 266 reinstalling drivers 225 safety guidelines 248 screen 254 2...

Page 310: ...ize button 50 menu bar 50 minimize button 50 title bar 50 Windows clipboard 53 desktop 46 Files and Settings Transfer Wizard 196 installing 230 Product Key Code 10 reinstalling 230 reinstalling drivers 225 Search utility 59 updating drivers 227 Windows key 25 Windows Media Player 85 93 104 wired Ethernet network 184 185 equipment list 187 example 186 wireless Ethernet label 10 using while travelin...

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