Gateway 200ARC, Reference Manual

Page: 96 / 138

CHAPTER 9: Troubleshooting
90
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Try another telephone line (either a
different telephone number in your house
or a telephone line at a different location).
If you can connect on this line, call your
telephone service to fix the original line.
■
Try connecting with the modem at a lower
connection speed. If reducing the connect
speed lets you connect, call your telephone
service. The telephone line may be too
noisy.
You cannot connect to the Internet
■
The ISP may be having technical
difficulties. Contact your ISP for technical
support.
■
See if the modem works with a different
communications program. The problem
may be with just one program.
■
Review the troubleshooting information
under
“Internet” on page 81 .
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data
transfer rates over public telephone lines to 53K.
Other factors, such as line noise, telephone
service provider equipment, or ISP limitations,
may lower the speed even further.
If your notebook has a v.90 modem, the speed
at which you can upload (send) data is limited to
33.6K. If your notebook has a v.92 modem, the
speed at which you can upload data is limited to
48K. Your ISP may not support 48K uploads.
Your fax communications program only
sends and receives faxes at 14,400 bps when
you have a 56K modem
Current fax technology only supports a
maximum send and receive rate of 14,400 bps.
Tips & Tricks
For the location of
your modem jack, see
“Right” on page 8 .
The modem is not recognized by your
notebook
■
Make sure that the line connected to the
modem is working and plugged into the
appropriate port on your notebook.