Gateway 200ARC, Reference Manual

Page: 84 / 138

CHAPTER 9: Troubleshooting
78
External DVD drives
Your notebook does not recognize a disc
■
The disc may not be seated correctly in the
tray. When you place a disc on the tray,
make sure that you press the disc firmly
onto the spindle so the retainers hold the
disc in place.
■
Make sure that the disc label is facing up,
then try again.
■
If you are trying to play a DVD, make sure
that you have a DVD drive and not a CD
drive.
■
Try a different disc. Occasionally discs are
flawed and cannot be read by the drive.
■
Some music CDs have copy protection
software. You may not be able to play these
CDs on your notebook.
■
Your notebook may be experiencing some
temporary memory problems. Shut down
and restart your notebook.
■
Clean the disc. For more information, see
“Cleaning CDs or DVDs” on page 64 .
An audio CD does not produce sound
■
Make sure that the CD label is facing up,
then try again.
■
Some music CDs have copy protection
software. You may not be able to play these
CDs on your notebook.
Tips & Tricks
For more information
about using your
volume control, see
“Adjusting the volume”
on page 27 .
■
Make sure that the volume control on your
notebook is turned up.
■
Make sure that the Windows volume
control is turned up. For instructions on
how to adjust the volume control in
Windows, see “Adjusting the volume” in
the online
User Guide .
■
Make sure that Mute controls are turned
off.
■
Make sure that headphones are not
plugged into the headphone jack on the
notebook.