Gastroback Design Espresso Advanced Plus, Operating Instructions Manual

Page: 59 / 64

59
PROBLEM POSSIBLE CAUSES WHAT TO DO
Espresso is too cold Cups not preheated Preheat cups. Refer to ›Pre-Warming The Cups‹,
page 54.
Milk not heated enough (if making a
cappuccino or latté) When the base of the jug becomes too hot to touch
this is when the milk is heated at the correct tempe-
rature. Refer to ›The Art of Texturing Milk‹, page 52.
No crema Espresso is not tamped firmly enough Refer to ›Tamping The Ground Espresso‹, page 50.
Espresso grind is too coarse Ensure you use a suitable espresso grind
Ground espresso is not fresh Change old beans with fresh roasted or pre-ground.
Ground espresso should not be kept for longer than
a week.
Filter holes are blocked Use the fine pin on the cleaning tool to clear the
holes. Refer to ›Cleaning The Filters‹, page 57.
Machine is making pulsing/
pumping sound while extracting
espresso or steaming milk The machine is carrying out the normal
operation of the 15 bar pump No action required as this is the normal operation of
the machine.
Espresso runs out around the
edge of the filter holder
Filter holder is not inserted in the group
head properly Refer to ›Inserting The Portafilter‹, page 55.
There are espresso grounds around the
filter rim
Clean any excess ground espresso from the rim of the
filter holder to ensure a proper fit into the brew head.
Ground espresso has been tamped too
firmly
Refer to ›Tamping The Ground Espresso‹, page 50.
Incorrect filter for amount of ground coffee
used
Ensure you use the small filter for 1 cup of espresso
and the larger filter for 2 cups of espresso.
Espresso extracts as drops from
the portafilter
The water tank is empty or low Refer to step 1 – ›Filling The Water Tank‹, page 50.
Espresso grind is too fine Ensure you use a suitable espresso grind.
Machine is blocked by mineral deposits Decalcify the machine. Refer to › Decalcifying‹, page 56.
Machine is making a loud and
continuous pumping noise Water tank is empty Refer to step 1 – ›Filling The Water Tank‹, page 50.
Water tank is not securely in place Refer to step 1 – ›Filling The Water Tank‹, page 50.
No steam is generated Machine is not turned on Ensure the machine is plugged in, switched on at the
power outlet and the POWER button is pressed to on.
Water tank is empty Refer to step 1 – ›Filling The Water Tank‹, page 50.
Steam Dial is not in ‘Steam’ position Turn the steam dial to the Steam-position.
Steam Wand is blocked Use the pin on the cleaning tool to clear the opening.
If the steam wand continues to be blocked remove
the tip of the steam wand using the fitting in the
middle of the cleaning tool. Refer to ›Care and
Cleaning‹, page 55.
Milk is not foamy after texturing Not enough steam Steam wand may be blocked. Refer to ›Care and
Cleaning‹, page 55.
Milk is not fresh and cold Use cold fresh milk. Refer to ‘›The Art of Texturing
Milk‹, page 52.
Machine is not working The unit appears to be on, but the machine
ceases to operate. The safety thermal-cut may have activated due to the
pump overheating. Turn the machine off and allow it
to cool for about 30 - 60 minutes.