7
TROUBLESHOOTING
Failure to follow the instructions and warnings in this manual may result in pump damage and/or injury. Keep
this manual for future reference.
Problem
Possible Cause & Corrective Action
The pump is not
pumping water.
1. Check if the power supply is correctly connected and the pump is completely submerged
in water.
2. Check the pump and the hose for any obstructions or kinks in the hose, clean if necessary.
3. The pump may have air built up in it. Unplug the pump’s electrical cord from the power
supply for approximately 15 seconds. Plug the pump’s electrical cord back into the power
supply; this should clear out built up air. You may need to repeat this step several times.
4. The impeller may be jammed or clogged with debris. Disconnect the power supply, and
remove the front cover on the pump and the water leave seating. Check the impeller,
turning it, to see if anything is jammed or broken. Rinse off the front cover and impeller
cover to remove any debris. (Fig. 8)
The water flow is not
strong enough, or is
too strong.
1. Check the water flow control on the pump and adjust accordingly. (Fig. 8)
The pump is making
abnormal noises.
1. Check the water level to ensure the pump is completely submerged.
2. Disconnect the pump and check the impeller assembly: (Fig. 8)
• Remove the front cover and water leave seating from the pump body.
• Grip the impeller and gently take it out of the pump.
• Rinse the impeller and pump body to remove any debris.
• If any damage is found in the pump, please contact customer service.
Water is not
flowing correctly.
1. Check to ensure your fountain is level. If it is not, level it with support such as a shim.
2. The impeller may be jammed or clogged with debris. Disconnect the power supply, and
remove the front cover on the pump and the water leave seating. Check the impeller,
turning it, to see if anything is jammed or broken. Rinse off the front cover and impeller
cover to remove any debris. (Fig. 8)
3. Check the water level to ensure the pump is completely submerged. Adding water can
help to improve the water flow.
4. Check the water outlets to ensure there is no debris clogging them. If so, remove
the debris.
5. Wipe the spouts down with a wet cloth to remove any build-up that may impede the
water flow.
Fig. 8
Water
Leave
Seating
Water
Leave
Water
Outlet
Regulator
Shaft
Back
Cover
Suction
Cups
Front
Cover
Pump
Body
