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printing does

not work

• The cable between the

computer and the printer is not

connected properly.
• Driver program of printer is not

installed correctly.
• Printer internal failure.

• Please disconnect the printer

cable and then connect it again.
• Please uninstall and then reinstall

the printer driver.

Problems

scanning

Scanning

error

• Data cable of the device is not

properly connected.
• The scan driver is installed

incorrectly.
• The LCD screen prompts error

messages.

• Ensure proper connection of the

data cable.
• Reinstall the scan driver.

Problems

with

Paper

Handling

Paper feed

failure

• The printer paper isn’t put

properly.
• The print media is beyond the

usage specification range.
• The pickup roller is dirty.
Too many papers in paper tray.

• Please install printing medium

correctly; please print with manual

feed tray if special printing medium

is used to print.
• Please use the print media within

the specification range.
• Please clean the pickup roller.
Take the excessive papers out

from paper tray; please print with

manual feed tray if special printing

medium is used to print.

Paper Jam

• Too many papers in paper tray.
• The print media is beyond the

usage specification range.
• There is foreign matter in the

feed channel.
• The pickup roller is dirty.
• Internal parts failure.

• Take the excessive papers out

from paper tray; please print with

manual feed tray if special printing

medium is used to print.
• Make sure to use the paper that

meets specifications. please print

with manual feed tray if special

printing medium is used to print.
• Clean the paper path.
• Please clean the pickup roller.

multipage

feed

• Excessive static electricity on

the print media.
• The print media is damp or

sticks together.
• Internal parts failure.

• Re-separate the print media to

eliminate some static electricity. It

is suggested that you use the

recommended print media.
• Separate the print media or use

better quality and dry print media..

Note:

• If the trouble still can not be shooted after the above operations, please contact GG

IMAGE Customer Service.

Summary of Contents for IMAGE L2550DW Series

Page 1: ...Monochrome Laser MFP It is recommended that you read this Guide carefully before using the printer User Guide GG IMAGE L2550DW Series...

Page 2: ...of their respective owners and they are referred for instructions only Copyright The Copyright of this User Guide is owned by Ninestar Corporation It is prohibited to copy translate modify and transmi...

Page 3: ...he printer laser radiation will not leak To avoid laser radiation please do not randomly disassemble the printer The printer follows the provisions of Class 1 laser products under CFR standard The pri...

Page 4: ...ng the printer make sure the power is turned off Plugging and unplugging the power cord plug with a wet hand can result in an electric shock The fuser unit is hot when and after printing Touching the...

Page 5: ...epairs may only be carried out by professional maintenance personnel Opening or removing the cover could result in an electric shock or other potential hazards Incorrect disassembly and assembly could...

Page 6: ...onsult the dealer or an experienced radio TV technician for help This device contains licence exempt transmitter s receiver s that comply with Innovation Science and Economic Development Canada s lice...

Page 7: ...opean Community EC directives conformity This product complies with the protection requirements of EC directives 2014 30 EU and 2014 35 EU on the approximation and harmonization of the laws of the Mem...

Page 8: ...ion 20 3 1 How to install Windows printer driver 20 3 1 1 One click Installation 20 3 1 2 Manual installation 33 3 1 3 Method of driver unistallation 40 3 2 macOS system driver installation 40 3 2 1 D...

Page 9: ...nting unit setup 63 7 5 2 How to carry out auto duplex printing 64 7 6 Fine mode printing 66 7 7 Mute printing 67 7 8 Auto shut off setting 68 7 9 Open Help Document 69 8 Copying 70 8 1 Copying functi...

Page 10: ...perating systems supported by AirPrint mobile print 100 11 1 2 Preliminary preparations 100 11 1 3 How to use AirPrint mobile printing 100 12 General Settings 101 12 1 System Settings 101 12 1 1 Ink s...

Page 11: ...14 1 4 A paper jam occurs on the automatic document feeder ADF 122 14 2 Software Failure 124 14 3 Error Message 125 14 4 Common Troubleshooting 126 14 4 1 Common Trouble 126 14 4 2 Image Defects 128 1...

Page 12: ...matic Two Sided Printing Mute printing Copy Scan Fax Scan to U disk ADF Support Blank Unsupport Note This product series is subject to additions or changes without prior notice For machine with the fa...

Page 13: ...1 2 Supplied Accessories Name Parts Toner cartridge Drum component USB Interface Cable Power Cord CD Quick Setup Guide GG IMAGE Warranty Note The GG IMAGE Warranty may not be attached in some regions...

Page 14: ...d originals on its glass plate 5 Output Bin For storing the printed paper 6 Front USB interface This is used to scan to an U disk without a computer 7 Control Panel Indicate printer status to conduct...

Page 15: ...ector to adapt to paper length 17 Clip of extended tray of auto feed tray For adjustment of length extension of the tray Rear View 2 USB Interface For connecting product to computer with USB cable 1 N...

Page 16: ...del is subject to increase without notice Consumables capacity may vary with different using types The Company does not recommend using consumables other than the original consumables provided as any...

Page 17: ...ically print out Mobile Device Wi Fi Connection Wizard page for models with Wi Fi function only Long press Wi Fi button for over 2s to start WPS when Wi Fi is not connected or to disconnect Wi Fi when...

Page 18: ...t information 2 Numeric keyboard Dial or input letters numbers or characters Please see Chapter 1 5 2 3 Fax Press this button to enter into the Fax mode 4 Copy Button Press this button to enter into c...

Page 19: ...ns after finishing operation settings In case of a feed failure please press this key for pick up and printing again 14 Menu Open the main menu of control panel 15 Back Return to the previous menu 16...

Page 20: ...le to clear all numbers or characters please long press it You may also use the Up key to clear the last number or character 1 6 Function of status indicator The meanings of status displayed by the st...

Page 21: ...10 1 7 Function of power indicator No Status displayed by power indicator Status Status Description 1 Die out Shutdown status 2 Always on Booting and ready states 3 Blink Sleep mode...

Page 22: ...to use special paper extensively which may affect the service life of the printer The print media that does not meet the guidelines listed in this User Guide may result in poor print quality increase...

Page 23: ...all the labels in the market can meet corresponding requirements Use wrinkled blistered or damaged label papers Envelope Envelopes should be loaded evenly Use wrinkled nicked stuck or damaged envelop...

Page 24: ...nting A4 5mm 0 197inch 5mm 0 197inch Letter 5mm 0 197inch 5mm 0 197inch Scan A4 5mm 0 197inch 5mm 0 197inch Letter 5mm 0 197inch 5mm 0 197inch 2 4 Loading Paper Note Printer appearance may differ beca...

Page 25: ...paper width guide otherwise it could easily lead to deformation of paper 3 Before loading paper please unfold the stacked paper to avoid a paper jam or feed error and then load the paper into the tray...

Page 26: ...aper jam or paper feed failure will be led to If carrying out single sided printing please make sure that the side to be printed the blank side is face down 2 4 2 Install manual feed tray 1 Raise the...

Page 27: ...above steps to continue printing Slow action will lead to the prompt of paper out or paper failure of manual feed tray After paper is put inside printing will be resumed automatically too quick actio...

Page 28: ...ng With Tablet Note Printer appearance may differ because of various models and functions so the schematic diagram is only for your reference Steps of Use 1 Lift up the scanner cover 2 Load the manusc...

Page 29: ...on glass platen 4 Close the scanner cover gently Note Please put the paper or document on the scanner glass after the glue ink or correction fluid are completely dried Rough textured uneven oil staine...

Page 30: ...nt feeder ADF 1 Put the original into the ADF with its front upward and top fed first 2 Adjust the document guide till it gets close to the paper stack Note The ADF supports feeding 50 pieces of paper...

Page 31: ...USB cable 1 Connect the printer to computer via USB cable power the printer and computer on 2 Place the attached installation CD in the computer CD ROM Windows XP system automatically run the installa...

Page 32: ...ork interface of printer to make sure the printer is connected to computer network please refer to Chapter 4 for network setup 4 Place the attached installation CD in the computer CD ROM Windows XP sy...

Page 33: ...hod II and install driver software Note You can put your mouse cursor in the One click installation button to check the popup information in order to confirm if the current printer is the one you need...

Page 34: ...lly it means that you have installed the driver correctly 3 1 1 3 Method III Connect the printer via wireless network Please check if the printer is connected with wireless network when installing the...

Page 35: ...desktop click anywhere in the pop up window then click Autorun exe to run the installation procedure Windows 10 system When the DVD RW driver window pops up from the right top corner of computer deskt...

Page 36: ...25 Click One click installation button if your software has searched only one printer and enter into installation process to complete automatic network configuration and driver installation...

Page 37: ...tomatic network configuration and driver installation Note When the printer IP address changes under printer driver installed with host ID you can also directly print without re installing the driver...

Page 38: ...er of computer desktop click anywhere in the window then click Autorun exe to run the installation procedure Note Some computers may be unable to auto play the CD beacase of system configuration Pleas...

Page 39: ...ne printe and the wireless network configuration interface will pop up input the SSID and password that you need then click Confirm button and enter into installation process The process may need some...

Page 40: ...lect Configure the print via USB and install on the printer list interface and check the USB printer option Click the Confirm button and the wireless network configuration interface will pop up Input...

Page 41: ...2 Connect computer to the Wi Fi Direct network of the printer please refer to Chapter 5 2 2 2 for setup method 3 Place the attached installation CD in the computer CD ROM Windows XP system automatical...

Page 42: ...uration page to check See Chapter 12 4 to for how to print 2 Connect the computer to printer network 3 Place the attached installation CD in the computer CD ROM Windows XP system automatically run the...

Page 43: ...III to install driver software Note You can put your mouse cursor in the One click installation button to check the popup information in order to confirm if the current printer is the one you need to...

Page 44: ...ver If you need to install the printer driver with the host ID please check the option Install the printer in the list with host ID 6 After the installation click Print Test Page button If your printe...

Page 45: ...tallation at the bottom of driver installation interface and enter into manual intallation interface 5 Please select installation language and printer model 6 Select Connect via USB and click on Insta...

Page 46: ...click Computer icon find DVD RW driver then double click DVD RW driver to run the installation procedure 5 Click on the I agree button on the right buttom corner after reading the license agreement a...

Page 47: ...5 for details 3 1 2 3 1 Installation in basic structure mode 1 Connect computer to access point wireless router 2 Connect the printer to computer via USB cable then power the printer on 3 Place the at...

Page 48: ...ork on the wireless setup window popped out and operate according to the prompts to set up the printer to wireless network please refer to Chapter 5 1 1 for setup method 9 The installation software wi...

Page 49: ...printer prints the test page successfully it means that you have installed the driver correctly 3 1 2 3 2 Installation in Wi Fi Direct mode 1 Turn the power of printer and computer on 2 Connect compu...

Page 50: ...tion interface and enter into manual intallation interface 6 Please select installation language and printer model 7 Select Wireless network connection and click on Install 8 Select No the printer has...

Page 51: ...ion click Print Test Page button If your printer prints the test page successfully it means that you have installed the driver correctly 3 1 3 Method of driver unistallation Windows 7 is taken as the...

Page 52: ...the power of printer and computer on 2 Insert the CD companying with printer in the CD driver of your computer and double click GG IMAGE XXX Series installation package XXX in GG IMAGE XXX Series rep...

Page 53: ...work via wireless network configuration tool refer to Chapter 5 1 1 for how to make configuration When configuration is completed unplug USB cable and then on the pop up Add Printer interface you may...

Page 54: ...ferences Printers Scanners of computer 5 Click button to select Add Printer or Scanner 6 Select printer and then select the corresponding printer mode from the Use menu popping out 7 Click Add 3 3 3 A...

Page 55: ...lect Add Printer or Scanner 5 Select printer and select Secure AirPrint data encryption or AirPrint no encryption in the Use option box 6 Click Add Note When the printer is connected to computer with...

Page 56: ...ddress under the influence of network environment You can check the IP address of printer by printing Network setup page out please refer to Chapter 12 4 for printing method or check network informati...

Page 57: ...s point wireless router connection is divided into wireless network setup and Wi Fi Protected Setup WPS Note The machine with the fax feature supports automatic search of wireless network through the...

Page 58: ...Finder menu bar 2 Use USB cable to connect and configure Select Yes I have an USB cable that can be used for installation in the following interface Click Next 2 1 The computer has been connected to w...

Page 59: ...etwork and can contain numbers and letters at the same time 3 WPA WPA2 it is the pre shared key PSK of Wi Fi protected access which connects wireless device and access point via TKIP or AES encryption...

Page 60: ...wireless router If the printer cannot be used normally after wireless network setup is finished please install the drive again 3 Use WPS connection Select No I don t have a USB cable in the interface...

Page 61: ...and access point wireless router 2 Make sure the printer is in ready state Note If the printer is in sleep mode it can be woken up by pressing any key on the control panel of printer 3 Press Wi Fi but...

Page 62: ...client including computer and mobile device with wireless network feature 5 2 2 Wi Fi Direct connection Before connecting to printer hotspot turn on direct Wi Fi connection of the printer by short pre...

Page 63: ...2 Press the Menu key Network Info Wi Fi dir Info on control panel of printer to view SSID and Password 3 Turn on the computer or mobile device with wireless network function select the SSID of Wi Fi D...

Page 64: ...ed by firewall software Please refer to the user guide of firewall software to turn firewall off and then try to search the printer again Inspect if the IP address assignment of printer is correct You...

Page 65: ...ensure that JavaScript and Cookies are always enabled Please ensure compatibility with HTTP 1 0 and HTTP 1 1 when other network browsers are used If the computer cannot visit the Web server embedded i...

Page 66: ...on is on by default You can set up the IPv4 address of printer manually to set up fixed IPv4 address for the printer 1 Turn on printer power to connect printer to network 2 Log in the embedded Web ser...

Page 67: ...is ticked by default If IP address needs to be set up manually please cancel the DHCPv4 checkbox ticked and input the IPv4 Address Subnet Mask and Gateway Address that you need to set up and then clic...

Page 68: ...ant to notify and then click Apply 6 2 3 2 Configure the E mail address book If you want to scan a file to an e mail address you need to configure the e mail address book first and then scan the file...

Page 69: ...you want to scan a file to the FTP server you need to configure the FTP address book first When scanning you may send the image scanned to the FTP server Before configuring the FTP address book you m...

Page 70: ...rver please refer to Chapter 6 1 for login method 2 Click User Management and input the correct User name and Password then click Restore to Factory Settings After completion the printer will reboot a...

Page 71: ...c Two Sided Printing Collate Print Reverse Print N in 1 Poster Print for Windows Operation System only Zoom Print Custom Size Note Windows 7 is taken as example in the above description You can realiz...

Page 72: ...and click to save the preset Select preset every time before printing or print according to default setup Note Priority of App setup is senior to printer setup 7 3 Cancel printing If you want to cance...

Page 73: ...apter 2 for putting papers inside manual feed tray Please refer to Chapter 2 1 for type of mediums that can be printed via manual feed tray 7 5 Automatic Two Sided Printing The printer supports automa...

Page 74: ...uplex printing of A4 and 16K papers the slide should be adjusted to the A4 position as for Letter Legal Folio and Oficio duplex printing the slide should be adjusted to the Letter position Setup steps...

Page 75: ...64 4 Install the duplex unit in the printer 7 5 2 How to carry out auto duplex printing 1 Open the print job to be printed from the application such as a Notepad 2 Select Print from the File menu...

Page 76: ...65 3 Select printer of the corresponding model 4 Single click Preferences for printing setup 5 Select the Duplex in Basic tab and then select Long Edge or Short Edge...

Page 77: ...Click Print to realize auto duplex printing 7 6 Fine mode printing The Fine mode is applicable to engineering drawings and fine lines printing Set up fine mode in the basic page of printer preference...

Page 78: ...cause of multiple operating systems 1 Enter the Start menu Control Panel view Devices and Printers 2 Right click printer and select Printer properties in the pull down menu 3 Enter the Secondary Setti...

Page 79: ...s 2 Right click printer select Printer properties in drop down list 3 Enter Secondary Settings option and set Auto shu off setting 4 Click OK to finish setting Note For printer provided with LCD contr...

Page 80: ...Open Help Document You can open the Printing preferences and click Help button for Windows Operation System only The help document contains the user guide where you can find the information on print s...

Page 81: ...Copying method 1 Press copying key ID card copying key receipt copying key on control panel 2 Put an original into the ADF with its front upward only for plain copying or on the glass platen with its...

Page 82: ...xt applicable to original text Note The image quality mode supports automatic mode only after poster and collated copy are set 8 4 2 Intensity Adjust deep light copying effect by setting intensity Thi...

Page 83: ...Two in one 2 Horizontal four in one 3 vertical four in one Note Multipage and resizing function cannot be set at the same time 8 4 5 Clone Through setting on clone feature you may print multiple origi...

Page 84: ...The poster and resizing function cannot be set at the same time 8 4 7 Collated copy The Collated Copies feature supports only copying with the automatic document feeder ADF The collated copy includes...

Page 85: ...inal into the ADF with its front upward and its top fed first meanwhile make sure there are some paper in the carton 2 Operate following steps described in Chapter 8 4 Select Duplex Copying and then p...

Page 86: ...l and Folio Paper type common paper thick paper envelope paper film paper card paper tagboard and thin paper Note After multipage and clone function are set paper dimension supports A4 and Letter only...

Page 87: ...card in the blue area in glass platen Note After setting the arrangement mode can keep valid before startup after startup the arrangement mode will recover to default setting 8 5 2 Intensity For inten...

Page 88: ...and then Menu on control panel to enter the Menu Settings interface 2 Press OK to enter the Bill Copy Setting interface 3 Press direction key to select option to be set and press OK key to set option...

Page 89: ...Application on the computer the icon is shown as below 2 The prompt window is shown as below 3 Set Scan in the right list Click Scan on the bottom right corner and start scan Note GG IMAGE scan appli...

Page 90: ...ware Word or Excel 2 Keyboard shortcuts Alt I P S to open the application s window 3 Click on Device option and select TWAIN Scan click the Custom Insert button below 4 After the window pops up set th...

Page 91: ...ve picture to select a scanning port as shown below 9 1 2 2 Photoshop Operation Steps 1 Launch Photoshop click on File Import on the top left corner and select TWAIN Scan as is shown below 2 After the...

Page 92: ...fice Software Word and Excel Operation Steps 1 Open the Office software Word or Excel 2 Keyboard shortcuts Alt I P S to open the application s window 3 Click on Device and select WIA Scan click the Cu...

Page 93: ...n users can set the scan After finishing the settings click on the OK button then Scan button to start scan 2 Photoshop Operation Steps 1 Launch Photoshop click File Import on the top left conrner and...

Page 94: ...ta Windows Server 2008 and later versions Operation Steps 1 Click on Start All Programs Device and Printer on the left bottom of the desktop 2 When the pop up window appears select the printer you wan...

Page 95: ...84 3 Click on Start Scan in the above option bar 4 After the window pops up set the scan and click Scan on the bottom right corner and start scan...

Page 96: ...ICA Scan 9 2 1 1 Open ICA via Print and Scan Operation Steps 1 After installing the printer driver click System Preferences icon on the bottom left corner of the computer desktop 2 After the window p...

Page 97: ...86 3 After the window pops up click on Scan 4 Click on Open Scanner and the scan window will pop up...

Page 98: ...9 2 1 2 Call CIA through applications Operation Steps 1 Click on Finder icon on the bottom left corner of the computer desktop or use keyboard shortcuts command shift C to open the window Find Image C...

Page 99: ...on the bottom right corner and start scan 9 2 2 TWAIN Scan Take Photoshop as an example Operation Steps 1 Launch Photoshop click on File Import on the top left corner and select TWAIN Scan as is show...

Page 100: ...r to select Scan To options then press OK 6 Press or to select Scan to PC and then press OK press Start to begin scanning 7 For merge scan please put files to be scanned on the glass platen and then p...

Page 101: ...scan large files you may need to input the server address user name and password to log in the server with specific operation steps as below 1 Be sure the printer and the computer are both switched on...

Page 102: ...Press or to select Scan To options then press OK 6 Press or to select Scan to USB and then press OK press Start to begin scanning 7 For merge scan please put files to be scanned on the glass platen an...

Page 103: ...aditional analog phone service PSTN Public Switched Telephone Network in connecting telephone line If a digital environment for examples DSL PBX ISDN or VoIP used please be sure to use a proper filter...

Page 104: ...ne by one with the ability of up to 20 fax numbers sent to at the same time 7 Delay Sending With the feature of delay in sending you may set the fax number and delay time of sending within 24 hours ma...

Page 105: ...oup numbers and print the contacts as well as the list of group numbers from Contacts 10 3 Fax Functions 10 3 1 Send Fax 10 3 1 1 Auto fax sending 1 Put an original on the glass platen or into the ADF...

Page 106: ...eder 10 3 1 2 Manual fax sending 1 Put an original on the glass platen or into the ADF please see Chapter 2 5 for how to put an original 2 Press the Fax button and use the number buttons to enter the...

Page 107: ...g up the receiver press 90 on telephone panel and then the machine begins to receive Note The default for remote code is 90 You can modify it by the path Menu Fax Settings Receive Settings Remote Code...

Page 108: ...n the printer the received Fax will be shrinked according to the user defined paper size to match the paper size in the printer If you disable the Auto Shrink option the Fax will be printed at full si...

Page 109: ...ter as a Fax PC Fax supports Windows system only In this chapter a Word file is taken as the example to show you how to operate 10 4 1 Sending Fax with PC Fax 1 Open the document to be faxed 2 Click F...

Page 110: ...erface 5 Enter the Name and Fax Number then click Add to recipient list If you want to send the Fax to multiple addresses you can continue to enter their Name and Fax Number then click Add to recipien...

Page 111: ...lications taking PDF as an example for explanation 1 Turn on printer power 2 Connect the iOS mobile device with wireless network of the printer Please refer to Chapter 5 for how to connect 3 Open the...

Page 112: ...ttings 12 1 1 Ink saving setting You can select the save toner mode which can reduce toner consumption and reduce printing cost When save toner mode is on the printed color will be lighter Save toner...

Page 113: ...setting 12 1 3 Restore Factory Settings Restore factory settings is used to recover the default settings of printer The printer will restart itself automatically after recovering factory settings 1 P...

Page 114: ...esponding sleep time Note In sleep mode the printer can be woken up by pressing any key or sending printing work Sleep time of network printer can be set with the embedded Web server Please refer to C...

Page 115: ...to start cleaning and fixing of the fuser unit 12 1 7 Auto shut off setting Auto shut off setting to set off condition and off delay of printer 1 Press Menu to enter the Menu Settings interface 2 Pre...

Page 116: ...tion 3 Press OK key to set Network set wireless network setting and Wi Fi Direct 12 3 Network Information You can check the network status through Network Information 1 Press Menu to enter the menu se...

Page 117: ...s Product reports that could be printed include Demo page information page menu structure page network configuration e mail address group e mail FTP address and Wi Fi hotspot Note The product report a...

Page 118: ...administrator 12 7 Configure the FTP address book Applicable to machine with the fax feature 1 Press Scan and then Menu on control panel to enter the Menu Setting interface 2 Press OK to enter the Sca...

Page 119: ...gents Some parts of the printer are still in high temperature within a short time after use To prevent burns please don t directly touch places labled with high temperature warning in contact with int...

Page 120: ...r cartridge put the toner cartridge in a protective bag or wrap it with thick paper to avoid direct light damaging the toner cartridge 4 Clean the inside of the printer by gently wiping the shaded are...

Page 121: ...eed tray and wipe the pickup roller gently with dry lint cloth Note the machine with the ADF should be regularly cleaned removing dirt on the top cover of the ADF Please wipe the place as shown in fig...

Page 122: ...t with clear water immediately or see a doctor if feeling unwell When placing the cartridge please stay away from children may contact area 2 Service life of toner cartridge The service life of toner...

Page 123: ...ith left hand and lift the toner cartridge handle with right hand at the same time to take the toner cartridge out 4 Open the package of the new toner cartridge and hold the toner cartridge handle to...

Page 124: ...nstalling toner cartridge 7 Take the drum component with toner cartridge installed and install it inside the printer along the inner track of printer to finish installing 8 Close the front cover Repla...

Page 125: ...with left hand and lift the toner cartridge handle with right hand at the same time to take the toner cartridge out 4 Open the package of new drum component take the protection device of drum compone...

Page 126: ...115 6 Take the drum component with toner cartridge installed and install it inside the printer along the inner track of printer to finish installing 7 Close the front cover...

Page 127: ...rtridge is installed correctly The paper is correctly loaded into the tray The interface cable between the printer and the computer is connected correctly The correct printer driver has been selected...

Page 128: ...117 2 Gently pull the jammed paper out 3 Install paper tray 4 Open the front cover...

Page 129: ...fecting by the exposure of photosensitive drum please put the laser toner cartridge inside the protection bag or warp it with thick paper 6 Gently pull the jammed paper out 7 After taking out papers j...

Page 130: ...When papers jammed in fuser unit are taken out please pay attention and do not touch the shaded area shown below in order to avoid burns 1 Open the front cover and then remove the laser toner cartridg...

Page 131: ...120 3 Open the fuser door using the handles on both sides 4 Gently pull the jammed paper out 5 Close the back cover after removing the paper jammed...

Page 132: ...cartridge and then close the front cover then the printer will recover printing automatically 14 1 3 Duplex Unit Jam 1 Remove the duplex printing unit from the back of the printer 2 Remove the jammed...

Page 133: ...e steps close the front cover and tidy the papers in paper tray then the printer will recover to print automatically If the printer still does not start printing please check that all the jammed paper...

Page 134: ...123 2 Remove the paper jammed from the ADF 3 After removing the paper jamed close the top cover and then the printer will be back to the ready state...

Page 135: ...ists after restarting the Make sure the network cable of USB cable is connected correctly Failed to install the driver Check whether the print spooler service is enabled Check the power supply and the...

Page 136: ...the fax receiving setting options and then set it as On for continuous printing Note once the printer detects that the toner in cartridge doesn t run low during booting or opening and closing its cove...

Page 137: ...blems with the Printer The printer does not work Power cord of the device is not properly connected The cable between the computer and the printer is not connected properly Error in specifying the pri...

Page 138: ...tion range Please clean the pickup roller Take the excessive papers out from paper tray please print with manual feed tray if special printing medium is used to print Paper Jam Too many papers in pape...

Page 139: ...lace the original toner cartridge Please use the print media within the specification range Clean the paper path Clean the platen glass White spots The print media that does not meet usage specificati...

Page 140: ...ner parts of toner cartridge The paper path is dirty The transfer voltage inside the printer is abnormal Scanning exposure If black background or gray background appears when copying and scanning the...

Page 141: ...he cover on the manuscript is not properly closed The scanner is damaged Install ink cartridge correctly It is suggested to replace the original toner cartridge Please close the cover on the manuscrip...

Page 142: ...e telephone line is interfered please try to set it as VoIP in compatibility For compatibility setting please see Chapter 10 3 3 The fax received is somewhat blank or of poor quality The fax sending f...

Page 143: ...mitting files Make one copy of original to check if the fax scanner could work normally Transmit with a higher resolution A prompt of Communication Failure appears in printing the fax confirmation rep...

Page 144: ...rinter on the panel menu you may know and set various functions The steps of printing are as follows 1 Press Menu to enter the menu setting interface 2 Press or to select Information Report 3 Press OK...

Page 145: ...0V Model AC220 240V 50Hz 60Hz 4 5A Noise acoustic pressure level Print scan 52dB A Standby 30dB A Mute mode 46 dB A Enter network standby time 1 minutes Power Consumption Network standby the model wit...

Page 146: ...Copy Speed 30cpm A4 33cpm Letter FCOT Flatbed 10 seconds ADF 12 seconds Maximum Pages for Successive Print 99 pages Zoom Ratio 25 400 Other Copy Functions ID copy Receipt copy N up copy Clone copy 16...

Page 147: ......

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