CADIAX compact
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6
Troubleshooting
There are always two steps involved in correcting errors in the CADIAX system: first, determine the prob-
lem and then carry out the recommended solution to eliminate the error.
If errors occur that are not covered in this chapter, contact an authorized GAMMA service center to re-
solve the problem.
The device is not detected by the recording software and the green LED on the front of the device is un-
lit.
Possible cause of error
Solution
The device is not connected to the computer.
Connect the device with an USB port of your com-
puter.
The USB connection between device and computer
is defective.
Use another USB port or another USB cable.
The CADIAX device is defective.
Contact an authorized GAMMA service center.
The device is not detected by the recording software but the green LED on the front of the device is lit.
Possible cause of error
Solution
The USB connection between device and computer
is defective.
Use another USB port or another USB cable.
The CADIAX device is defective.
Contact an authorized GAMMA service center.
The driver software has not been installed correctly
or has not been installed at all.
Disconnect the CADIAX device from the computer.
Start the setup routine of the software and perform
a repair. Restart the computer and reconnect the
device after a short waiting period. Start the record-
ing software only when the operating system has
finished configuration of the device.
If the computer is connected to the internet, you
can also have the drivers installed by Windows Up-
date automatically.
Other software-related issue.
Contact an authorized GAMMA service center.
The green LED on the device front blinks slowly and/or the recording software notifies that a hardware
defect has been encountered.
Possible cause of error
Solution
The CADIAX device is defective.
Contact an authorized GAMMA service center.
After mounting, the position of the styli is outside the black measuring surface areas of the flags.
Possible cause of error
Solution
The patient's lower jaw was not in reference posi-
tion when the writing bow was set to the hinge axis
Repeat the procedure of adjusting the writing bow.
Make sure that the patient keeps their lower jaw
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