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Trouble Shooting Guide - K9 Partner door Opener
Symptom
Possible Cause
Corrective Action
8.0
Actuator will not
pull the latch open
9.0
Gas strut will not
push the door open
8.1
Actuator does not
have enough force to
pull latch
9.1
Angle of strut is
correct
9.2
Gas strut was
installed with hydraulic
grease at top of angle
8.1a
Install spring in parallel with actuator pull to
enhance it.
8.1b
Shorten length of actuator travel distance to
a maximum of 3/4”. Any distance over 3/4”
reduces pull force by one half.
8.1c
Install a pair of lever struts to improve the
mechanical advantage of the pull and also to
increase the travel distance of the pull.
9.1
Change mounting location and angle of gas
strut to push the door open.
9.2
Strut hydraulic gas / grease has drained from
cylinder. This is considered customer damage and
is NOT covered under warranty.
K9 Partner Power Door Opener System with PowerTouch Remote Control
Manual C840.N2
Symptom
Possible Cause
Corrective Action
