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Trouble Shooting Guide - K9 Partner door Opener
Symptom
Possible Cause
Corrective Action
6.0
Actuator not working
7.0
Actuator needs to
push, not pull
6.1
No power or ground
at actuator
6.2
No power at door
open relay output (#30)
6.3
No signal from
remote control
6.4
No ground at safety
disable switch
6.5
Safety disable
switch failed
7.1
Actuator wires are
reversed
6.1a
Remove harness from actuator. Check
voltage on green wire when button ‘b’ is pressed.
6.1b
If there is no voltage, check output #30.
6.1c
If there is voltage, then check ground to
actuator.
6.1d
If voltage on green wire is 12vdc & ground
is good, the actuator is defective or damaged.
Send bact to factory for replacement.
6.1e
Actuator can be damaged by leaving it in a
‘locked rotor’ position (fully extended and
energized) for more than 5-seconds. This type of
damage is NOT covered under warranty.
6.2a
Check voltage at #30 on door open relay
when button ‘b’ is pressed. It should be +12vdc.
6.2b
If voltage is present on relay but NOT at
actuator, there is a harness, terminal crimp or
ground problem.
6.3a
Check voltage on pink wire at receiver
output when button ‘b’ is pressed. It should be
+12vdc.
6.3b
If there is no voltage, the output is damaged
or defective. The output can be damaged by over
current (more than 300mA) or using a test light to
check voltage. The receiver should be returned to
the factory for repair or replacement. Please note:
This type of damage is NOT covered under
warranty.
6.4a
Check ground at safety disable switch
6.5a
Disconnect safety disable switch. Using a
volt meter check continuity at switch. If switch
failed, call factory for a replacement switch.
7.1a
Reverse power and ground wires on actuator
outputs to change direction.
K9 Partner Power Door Opener System with PowerTouch Remote Control
Manual C840.N2
Symptom
Possible Cause
Corrective Action
