Troubleshooting
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2020 Mindmaze SA & Gait Up SA. All Rights Reserved. MindMaze, Gait Up, Gait Up GO the Mindmaze LOGO, the Gait Up LOGO and Physilog are trademarks or registered
trademarks of Mindmaze Holding SA.
What do you see/hear
Problem
What to do
The Gait Up GO mobile
application displays an error
pop-up after you select a test,
indicating that it cannot
connect
to the Physilog6
sensor device
There is a problem with
the connection to the
Physilog6 sensor device
Make sure that the sensor device
accessory is in proximity of your
mobile device.
Control that the sensor device
accessory has enough battery to
be connected to the ap- plication.
Click on the sensor information
button to check that the linked
sensor
device
accessory
corresponds to the sensor in your
possession (last four digits of serial
number on the back of the sensor
corresponding to the number
indicated
in
the
mobile
application).
The Gait Up GO mobile
application displays an error
pop-up after you select a test,
indicating that the Physilog6
sensor device accessory has
incompatible firmware
The Physilog6 sensor
device has incompatible
firmware version
Update the sensor device firmware
by pressing the
“Update
Physilog
”
button.
The Gait Up GO mobile
application indicates an error
pop-up during a recording
There is a problem
with
the
Physilog6
sensor device
The recording is interrupted,
aknowledge the
error message
inside the Gait Up GO mobile
application
and
follow
the
recommendation in the error
message.
The Physilog6 sensor device
accessory emits a bip sound
and briefly blinks orange
The Physilog6 sensor
device accessory has
performed a reset
Nothing needs to be done, the
sensor device accessory just
solved its issue on its own.
The
Physilog6
sensor
device accessory is blinking
yellow during the recording
The battery of the
Physilog6 sensor device
accessory is getting low
Complete the test, then recharge
the Physilog6 sensor device
When & how to perform a manual reset of the Physilog6 sensor device
In case the Physilog6 sensor cannot be connected to the Gait Up GO mobile application, after controlling
that the correct sensor is linked, that it has enough battery and is in proximity and after restarting the Gait
Up GO mobile application, a reset of the Physilog6 device can solve the problem.
•
Unplug Physilog6 if it is charging
•
Press the sensor button for 15 seconds, it will blink orange and beeps
•
Release the button and wait until the blinking stops
