GAI-Tronics Help Point PHP400 GSM Installation And User Manual Download Page 3 | Manualshive

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PHP400 GSM Help Point.

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ERROR light flashing Long/Fast ................................................................. 28

FUNCTION and ERROR lights flashing Long/Fast ...................................... 28

FUNCTION and ERROR lights flashing Short/Slow .................................... 28

Induction Loop Amplifier ......................................................................................... 29

Cleaning ................................................................................................................. 29

Normal Cleaning ......................................................................................... 29

Stainless Steel Push-buttons ...................................................................... 29

Graffiti ......................................................................................................... 30

Anti-Graffiti Coating ..................................................................................... 30

Aftercare ................................................................................................................. 30

Repairs and Spare Parts. ....................................................................................... 30

Technical Specifications ......................................................................................... 31

CE Declaration ....................................................................................................... 32

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Summary of Contents for Help Point PHP400 GSM

Page 1: ... No 502 20 0130 015 Iss 1 Apr 2019 CN42260 008 Installation and User Guide PHP400 GSM Help Point With Ampetronic HLS DM2 Induction Loop Amplifier 230V AC power supply GAI TRONICS A division of Hubbell Ltd ...

Page 2: ... 7 Remote aerial 10 5 Connections Set up 11 5 1 Connections between Front and Rear Sections 11 5 2 Power connections 11 5 3 Earth connections 11 5 4 Internal power connections 12 5 5 Relay outputs 12 5 6 Internal connections 12 5 7 Installing the SIM 13 5 8 LED indications and operating states 13 5 9 Switch on and test 14 5 10 Switching the phone off power down 15 5 11 Operating states of the phon...

Page 3: ... Fast 28 7 5 FUNCTION and ERROR lights flashing Short Slow 28 8 Induction Loop Amplifier 29 9 Cleaning 29 9 1 Normal Cleaning 29 9 2 Stainless Steel Push buttons 29 9 3 Graffiti 30 9 4 Anti Graffiti Coating 30 10 Aftercare 30 11 Repairs and Spare Parts 30 12 Technical Specifications 31 13 CE Declaration 32 ...

Page 4: ...rgency calls may not be possible on all wireless phone networks when certain network services or phone features are in use or on phones without a full keypad unless an auto dial button is programmed to call an emergency number Check with local cellular service providers Emergency calls may be made even when a SIM card is not installed subject to network availability using a recognised emergency di...

Page 5: ...ite the antenna in any area with a potentially explosive atmosphere and obey all signs and instructions Areas with a potentially explosive atmosphere are often but not always clearly marked They include chemical transfer or storage facilities vehicles using liquefied petroleum gas such as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders The ...

Page 6: ...anking plugs are provided for unused cable entries Note PHP400 Help Points are usually permanently powered from an external power source and are therefore not normally fitted with internal batteries Elements of the diagnostic software may therefore indicate battery fault or similar messages These messages do not indicate actual faults if batteries are not fitted Speaker Pushbutton Microphone Raise...

Page 7: ...9 C when the phone is first turned on it will enter a warm up state It is not possible to make or accept calls in the warm up state When the phone is operating it will suspend low power sleeping to prevent the transmitter circuit temperature falling below 38 C The power consumption will rise slightly to provide the required small level of localised self heating in order to maintain the transmitter...

Page 8: ...or dust does not contaminate the internal components of the unit whilst unpacking preparing and installing it in inclement weather conditions or by negligence Do not drill any additional holes in the casing Make sure any unused cable entry or mounting holes are properly sealed against water or dust ingress Failure to do so may result in an unsafe condition and will invalidate your warranty 4 2 Uni...

Page 9: ...y appropriately qualified and trained personnel Contact GAI Tronics if installation service is required Mains supply Mains connection must be made via a 2 pole disconnection device with a minimum contact clearance of 3mm in accordance with EN 62368 1 Annex L Test tools required During the testing and commissioning of the GSM Help Point telephone the use of another mobile phone will be required in ...

Page 10: ...hods 6 Bring the power cable into the unit through one of the cable entry holes Cables will normally be contained in conduit but glands may also be used 7 The power cable is terminated directly to the terminal block provided and secured using the cable restraint Do not apply power until the SIM is fitted If necessary remove the fuse to disconnect power until the SIM has been fitted 8 Ensure that a...

Page 11: ...le disconnection device with a minimum contact clearance of 3mm The fuse must always be replaced by the correct type ie 1A T HRC ceramic 20x5mm 5 3 Earth connections This equipment must be earthed Important during maintenance only disconnect the earth after the disconnection of all other components The front and rear sections are connected together with an earth cable Always ensure this cable is c...

Page 12: ...400 GSM can be equipped with up to 2 external relay outputs controlled by the telephone software Contact GAI Tronics for details The additional outputs are provided on terminal blocks TB1 TB2 below the main PCB The installer must ensure that any connections do not exceed the following limits Max voltage 30Vdc 42 4V peak resistive load Max switching current 3A 5 6 Internal connections With the exce...

Page 13: ...rs that provide useful status information Note that to save power the LEDs will all go off after 5 minutes of inactivity Pressing the ON OFF button briefly will reactivate the LEDs for a further 5 minutes for diagnostic purposes The indicator functions are as follows CHARGE On if internal batteries are fitted and charging flashing if batteries are not connected FUNCTION Indicates the current opera...

Page 14: ...ight and will then go off when this occurs release the button The FUNCTION indicator will flash rapidly to indicate that the phone is initialising and is searching for a valid mobile network 2 After several seconds the FUNCTION indicator should flash less frequently to indicate that a call may be made or received If there is an error for example no SIM installed the ERROR indicator will light See ...

Page 15: ...ting states On The phone is fully powered and ready to make and receive calls Charge only This is the state that the phone will enter when external DC power is applied If power is removed the phone will enter the Off state Off This is the state in which the phone is shipped from the factory to prevent battery drain in transit and storage if batteries are fitted The SIM card should only be fitted o...

Page 16: ...one status This automatic reply may be suppressed by placing a full stop character after the pin number For example 1234 cfg5 1 will change the configuration without replying An error in the command will always result in a reply Commands may be concatenated by entering a semicolon delimiter for example 1234CFG5 1 STAT Commands are not case sensitive To read multiple parameters a suffix wild card m...

Page 17: ...ity 51 No fault Fault Ver 1 0 IMEI 357749031743900 Note that normally the signal should be between 90 and 50 the supply should be between 9 and 18V and the Battery should be between 4 00 and 4 40V The list above is the information returned via SMS If requested via USB a STAT0 command will also return for example State n phone state see table 3 below DCDC 3 88V Bat current 100mA If a fault is shown...

Page 18: ...the battery is not holding charge properly even if it has the correct voltage STAT2 All information in a format intended for a computer index val index val to index 14 The index values are as follows 0 Signal in dBm eg 89 1 Supply voltage in volts eg 12 3 2 Battery voltage eg 4 1 3 Temperature now in Celsius eg 22 4 Minimum temperature recorded eg 6 5 Maximum temperature recorded eg 37 6 Model HW ...

Page 19: ...nlike the other status commands this format does not send Stat5 preceding the information Otherwise the information is the same as type 1 but each item is sent on one line with each field separated by a comma This is intended for a monitoring centre Table 3 state value returned in STAT0 command via USB Value Meaning 1 Too hot to make calls 2 Too cold to make calls 3 Charge only 4 Insufficient powe...

Page 20: ...held CFG1 Dial delay for models with a full keypad This determines the delay after dialling the last digit until the call is made 1 to 9 seconds default is 3 CFG2 Ring cadence Different cadences useful to differentiate between phones in close proximity 0 Silent 1 UK style default 2 UK alternate 3 US CFG3 Tone region The frequency and cadence used for progress tones 0 UK default 1 Ireland 2 Holland...

Page 21: ...hen event occurs and also status with or without errors at time or period specified 3 Reports STAT1 when event occurs 4 Reports STAT1 when event occurs and also status with or without errors at time or period specified 5 Reports STAT5 when event occurs 6 Reports STAT5 when event occurs and also status with or without errors at time or period specified The error conditions which initiate automatic ...

Page 22: ...cadence 0 No action default 1 Use relay 1 with ring cadence 2 Use relay 1 continuously 3 Use relay 2 with ring cadence 4 Use relay 2 continuously CFG16 Power supply type When selecting 1 for external battery low voltage power alert provides notice for an external 12V battery requiring replacement charging 0 Normal and solar DC supply default 1 External battery CFG17 Automatic send of call log at t...

Page 23: ...ault 3 3dB 4 6dB CFG22 Error conditions to report When reporting on error condition is enabled with CFG9 1 events that trigger a report may be controlled by setting bits with this command Fault Decimal Default setting Bit Handset loop failure 1 0 0 Stuck key 2 1 1 Battery failure 4 0 2 Low battery 8 0 3 Power break 32 0 5 On Off Restart 64 1 6 The default is therefore 66 Notes Handset loop failure...

Page 24: ...able methods i e any of the available options of CFG9 or on a timed basis controlled by STIME or by a manually issued STATn command Error states can also be cleared with CLRFAULT or INIT commands CFG23 Call log enable This enables the storing of a call log into a non volatile 240 entry FIFO memory 0 Disable call logging default 1 Enable call logging CFG24 Tones level The output level may be adjust...

Page 25: ...mum power break period before reporting power break 0 1000 minutes default 0 minutes If this value is not zero the duration of the power outage is provided for STAT1 STAT5 when power is restored CFG31 Number of days between sending automatic status 1 to 28 days default 1 daily CGF32 Call state activation of relay 1 0 No action default 1 When an emergency call is dialled and during the call 2 When ...

Page 26: ... clears any hardware error states LTIME n Time to send regular SMS call log 24h format Default 0000 HHMM For example LTIME 2330 OUTn ON OFF Sets the output of relay 1 or 2 on or off Same function as OUTPUT but different syntax for Gai Tronics application Responds with IMEI OUT n ON OFF OUTPUTn i Sets the output of relay 1 or 2 to 0 off or 1 on If a single bistable relay is installed selecting rela...

Page 27: ... CFG28 the phone will then try to place the call to the 1st rollover number for that button Again if that call fails it will try the 2nd rollover number If all the rollover attempts fail the phone will retry the whole sequence again starting with the primary number the number of retries is set by CFG27 Emergency override For two button Help Points with buttons designated Emergency and Information ...

Page 28: ... indicating the unit is ready to make a call or is there pulsing dial tone indicating no network connectivity With the faceplate removed check if any of the internal indicator lights are illuminated if not briefly press the On Off button see section 5 6 do indicator lights come on If yes see Indicator functions under section 5 8 and the various FUNCTION and ERROR Light scenarios below Check the un...

Page 29: ... give further improvement 60 to 50dBm Very good signal condition None 8 Induction Loop Amplifier The induction loop amplifier is factory set and should need no adjustment under normal circumstances The amplifier is an Ampetronic HLS DM2 unit and its operating manual can be found at the following web address https www ampetronic co wp content uploads 2018 03 UP17902 3 HLS DM2 Handbook hi pdf 9 Clea...

Page 30: ...ntracts By choosing GAI Tronics as your aftercare provider you are ensured of manufacturer expertise and ISO 9001 certified quality control standards throughout the life of the product We can also supply a full range of accessories including mounting posts beacons and high volume sounders Contact GAI Tronics for details https www hubbell com gai tronics en 11 Repairs and Spare Parts It is recommen...

Page 31: ... loop if fitted Suitable for inductive coupling to Hearing Aids having a T switch position Supplementary power required Ringer loudness 70dBA 1m Monitored faults and sensors Power break Acoustic path test Stuck button Battery condition Supply voltage Ambient temperature Monitoring method Remote interrogation by SMS Environmental limits Temperature Operating 20ºC to 60ºC 4 F to 140 F Storing 40ºC t...

Page 32: ...rum Efficiency 3GPP TS 51 010 1 Mobile Station MS conformance specification EN 301 511 Global System for Mobile communications GSM Harmonized EN for mobile stations in the GSM 900 and GSM 1800 bands Safety EN62368 1 Audio video information and communication technology equipment Safety requirements 13 CE Declaration A copy of the current CE Declaration of Conformity is available from our website ht...

Page 33: ...PHP400 GSM Help Point 33 ...

Page 34: ...nel Drive Stretton Park Burton on Trent DE13 0BZ England Tel 01283 500500 Fax 01283 500400 https www hubbell com gai tronics en The policy of GAI Tronics is one of continuous improvement therefore the Company reserves the right to change specifications without notice ...

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