Gaggia Milano VIVA PRESTIGE RI84 Series, Manual

Page: 15 / 156

Troubleshooting
This chapter summarizes the most common problems you could encounter with the machine. For
support, contact your local dealer or an authorized service center. Contact details are included in the
warranty booklet supplied separately or visit www.gaggia.com/n-m-co/espresso/world-wide or
www.gaggia.it/n-m-co/espresso/contact.
Problem Possible cause Solution
The machine does not
switch on. The machine is not
connected to a wall socket. Connect the machine to a wall socket.
The main switch is in off
position. Make sure the main switch is in on
position.
The pump is very noisy. There is no water in the
water tank. Fill the water tank with water.
The water tank is not
positioned correctly. Place the water tank back into the
machine and push it downwards until
the reference marks are visible.
The coffee is too cold. The filter holder is not
inserted for preheating. Preheat the filter holder.
The 'machine ready' light was
off when you turned the
selection knob to the coffee
position. Wait until the 'machine ready' light lights
up.
The cups are cold. Preheat the cups with hot water.
The milk does not froth. You used a type of milk that
is unsuitable for frothing
(powdered milk or low-fat
milk). Only use cold whole milk for frothing.
It is not possible to
prepare a cappuccino. The classic milk frother is not
clean. Clean the classic milk frother.
There is no steam left in the
boiler. Prime the circuit.
No coffee or only drops of
coffee come out of the
machine. The hot water/steam knob is
in the 'open' setting (turned
anticlockwise). Turn the hot water/steam knob to the
'closed' setting (turned clockwise).
Scale has built up inside the
machine. Descale the machine
The ground coffee filter or
coffee pod filter in the filter
holder is clogged. Clean the ground coffee filter or coffee
pod filter.
You used an unsuitable
coffee pod. Use a coffee pod suitable for this
machine.
The ground coffee you use is
ground too finely. Use ground coffee with a coarser grind.
15
English