Gaggia Milano VIVA CHIC, Operating Instructions Manual, Page: 18 / 180

English
18
Problem Possible cause Solution
The milk does not froth. The type of milk used is not
suitable for frothing.. Use of cold whole milk is recommended
for the best result. Do not use powdered
milk or skimmed milk.
It is not possible to make
cappuccino. The classic pannarello may
be clogged. Clean the classic pannarello.
The steam load in the boiler
is discharged. Prime the circuit.
No coffee is flowing out of
the machine or just a few
drops are dispensed. The hot water/steam knob
is in the opening position
(turned counter-clockwise). Turn the hot water/steam knob to the
closing position (turned clockwise).
Limescale accumulated in
the machine. Descale the machine.
The pre-ground coffee filter
or coffee pod filter in the filter
holder is clogged. Clean the pre-ground coffee filter or
coffee pod filter.
The coffee pod used is
unsuitable. Use coffee pods made of paper with size
appropriate for this machine.
The grain-size of the ground
coffee used is too fine. Use coffee with grain-size ground less
fine.
The pre-ground coffee
added into the coffee filter
was pressed too much. Do not press the coffee into the filter of
the pre-ground coffee too much.
The filter is loaded with too
much pre-ground coffee. Reduce the amount of pre-ground
coffee in the filter.
4219-465-05841 MAN. GAG. VIVA WEU Rev. 00.indd 18 24/02/2021 12:22:09