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Problem
Cause
Solution
The brew group cannot
be inserted.
The brew group is not in the correct
position.
The brew group has not been positioned
correctly before being placed back. Ensure that
the lever is in contact with the base of the brew
group and that the hook of the brew group is
in its correct position. See the "Reinserting the
brew group" chapter.
To reset the machine: put the coffee pucks
container back in place. Do not insert the brew
group. Close the service door with the coffee
pucks container inserted, then unplug and plug
in the power cord. Then try to reinsert the brew
group and switch on the machine.
The espresso does not
have enough crema or it
is watery.
The coffee grinder is set to a
coarse grinding.
Adjust the coffee grinder to a finer setting.
The machine is performing the self-
adjustment.
Dispense several cups of coffee so that the
machine regulates itself automatically.
The coffee outlet duct is clogged.
Clean the coffee outlet duct with a spoon as
described in the "Cleaning the brew group
under running water" chapter.
The coffee dispensed is
not hot enough.
The set temperature is too low.
Check the menu settings.
Set the menu temperature to "MAX".
The machine grinds the
coffee beans, but the
coffee is not dispensed.
The coffee grinder is set to a too
fine grinding.
Adjust the coffee grinder to a coarser setting.
The coffee dispensing spout is
blocked.
Dispense a long coffee from pre-ground coffee
but without actually adding pre-ground coffee.
The nozzles of the coffee
dispensing spout are blocked.
Clean the nozzles of the coffee dispensing
spout with a small bottlebrush.
Coffee is dispensed
slowly or by drips.
The coffee grinder is set to a too
fine grinding.
Adjust the coffee grinder to a coarser setting.
The nozzles of the coffee
dispensing spout are blocked.
Clean the nozzles of the coffee dispensing
spout with a small bottlebrush.
The machine circuit is clogged by
limescale.
Descale the machine.
The milk does not froth. The Capp in Cup system is dirty
or not correctly inserted. Or, the
system has not been correctly
installed in all its components.
Clean the Capp in Cup system as indicated
in the “Deep Cleaning” chapter under running
water and re-install it in the right way.
Make sure all components have been correctly
assembled.
The type of milk used is not
suitable for foaming.
The amount and the quality of froth vary
depending on the type of milk.
4219-450-08051 MANUAL GAG. CAD. MILK EN-FR 120US Rev 01.indd 36
09/10/2020 16:23:06
