20
en
Trouble shooting
Trouble shooting
Trouble shooting
m
Warning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out by one of our trained after-sales engineers.
If the appliance is faulty, unplug the mains plug or
switch off the fuse in the fuse box. Contact the after-
sales service.
Faults often have simple explanations. Please read the
information in the table before calling the after-sales
service.
--------
Disruption
Possible cause
Solution
The appliance is not working
No connection to the remote fan
unit.
Check whether the plugs of the connection cable
are properly inserted.
Power failure
Check whether other kitchen appliances are work-
ing.
The fuse/circuit breaker is faulty Check in the fuse box to make sure that the fuse/
circuit breaker for the appliance is in working order.
After the appliance has been switched
off, the illuminated ring flashes white
slowly three times.
The metal grease filter is satu-
rated.
Clean the metal grease filter.
~
"Cleaning and
maintenance" on page 18
After the appliance has been switched
off, the illuminated ring flashes white
rapidly six times.
The activated charcoal filter in the
remote fan unit is saturated.
Change the activated charcoal filter in the remote
fan unit.
~
"Cleaning and maintenance"
on page 18
The fan continues to run after the appli-
ance has been switched off. The illumi-
nated ring flashes slowly orange.
The run-on function is switched
on.
Further information about the run-on function.
~
"Run-on function" on page 9
The appliance switches itself off while in
use; the illuminated ring flashes orange
and white alternately
Safety switch-off function:
The controls on the appliance
have not been used for a long
time
Turn the control knob to 0, then switch it back on, if
required
The appliance remains off after a
power failure
Turn the control knob to 0, then switch it back on, if
required
The window is closed using the
window contact switch
Open the window, turn the control knob to 0
and
then switch it back on, if required
Appliance runs in automatic mode, illu-
minated ring flashes yellow and magenta
Automatic sensor is faulty
Turn the control knob to 0, then switch the appli-
ance back on
If the illuminated ring continues flashing after you
have switched the appliance back on, contact the
after-sales service
Illuminated ring flashes magenta - yellow Appliance fault
Check the connecting cable to the fan unit
If the illuminated ring continues flashing after you
have switched the appliance back on, contact the
after-sales service
21
After-sales service
en
After-sales service
After-sales service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an appropriate
solution, also in order to avoid after-sales personnel
having to make unnecessary visits.
E number and FD number
When calling us, please quote the full product number
(E no.) and the production number (FD no.) so that we
can provide you with the correct advice. The rating plate
that features these numbers can be found on the
underside of the appliance.
To save time, you can make a note of the numbers for
your appliance and the telephone number of the after-
sales service in the space below in case you need them.
Please note that a visit from an after-sales service
engineer is not free of charge in the event that the
appliance has been misused, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest
assured that the repair will be carried out by trained
service technicians using original spare parts for your
domestic appliance.
E no.
FD no.
After-sales service
O
GB
0344
892
8988
Calls charged at local or mobile rate.
IE
01450
2655
0.03
€ per minute at peak.
Off peak 0.0088
€ per minute.
AU
1300
368
339
NZ
09
477
0492
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