Troubleshooting
en
29
22.3 Cleaning
Question
Answer
How can I clean the hob?
¡
You can achieve the best results by using special glass-ceramic cleaning
products. Do not use harsh or abrasive cleaning products, dishwater deter-
gent (concentrated) or scouring pads.
You can find more information about this under
→
"Cleaning and servicing", Page 27
23 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
If the appliance is defective, call Customer Service.
WARNING ‒ Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
Only use genuine spare parts when repairing the
appliance.
▶
If the power cord of this appliance is damaged, it
must be replaced with a special connection cable,
which is available from the manufacturer or his Cus-
tomer Service.
23.1 Warnings
Notes
¡
If appears in the displays, press and hold the
sensor for the respective cooking zone and read the
fault code.
¡
If the fault code is not listed in the table, disconnect
the hob from the power supply and wait 30 seconds
before reconnecting it. If this display appears again,
contact the technical after-sales service and specify
the exact fault code.
¡
If an error occurs, the appliance does not switch to
standby mode.
¡
In order to protect the appliance's electronic parts
from overheating or surge currents, the hob may
temporarily reduce the power level.
23.2 Malfunctions
Fault
Cause and troubleshooting
None
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
The appliance has not been connected in accordance with the circuit diagram.
▶
Ensure that the appliance has been connected in accordance with the circuit diagram.
Electronics fault
▶
Call the after-sales service.
→
A signal tone sounds. The control panel is wet or an object is covering it.
▶
Dry the control panel or remove the object.
The appliance has
switched off the cook-
ing zone. The illumin-
ated ring on the con-
trol knob flashes.
The control knob has not been turned for an extended period. The safety shut-off has
switched the heating process off.
1.
Turn the control knob to 0.
2.
Switch the appliance back on.
The appliance is too hot.
▶
Note the fault message on the control panel.
The indicator flashes.
The appliance has not detected the cookware.
▶
Ensure that the cookware is suitable for use with an induction hob.
1.
Ensure that the diameter of the base of the cookware corresponds to the size of the
cooking zone.
2.
Turn the control knob to 0.
3.
Switch on the cooking zone again.
The indicator flashes
and the control knob
lights up orange.
You have removed the cookware from the hotplate during cooking.
▶
Turn the control knob to 0.
