Customer Service
en
17
Fault
Cause and troubleshooting
The illuminated ring
on the control knob
flashes orange rap-
idly.
The operating voltage is incorrect. The operating voltage is outside of the normal operating
range.
▶
Inform your electricity supplier.
The appliance has not been connected in accordance with the circuit diagram.
▶
Ensure that the appliance has been connected in accordance with the circuit diagram.
▶
If this fault recurs immediately after switching back on, call our customer service.
15.2 If the error message is repeated, inform
customer service
Requirement:
The error message is not listed in the
1.
Disconnect the appliance from the mains power
supply.
2.
Wait 30 seconds.
3.
Reconnect the appliance.
4.
If the error message appears again, inform cus-
tomer service and specify the exact error message.
15.3 Standby mode in the event of an error
message
If the appliance displays an error message, the appli-
ance does not switch to standby mode.
15.4 Deactivating demo mode
The appliance does not heat up in demo mode. If the il-
luminated ring on the control knob lights up white,
demo mode is activated.
1.
Disconnect the appliance from the mains power
supply.
2.
Wait at least 30 seconds.
3.
Re-connect the appliance.
‒
Deactivate demo mode within the next 3 minutes.
4.
Turn the control knob anti-clockwise to .
5.
Turn the same control knob clockwise to
.
6.
Turn the same control knob anti-clockwise to 0.
a
The illuminated ring on the control knob lights up
white.
a
Demo mode is deactivated.
Customer Service
16 Customer Service
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:
Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
16.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
The rating plate is located on the underside of the ap-
pliance.
The product number (E no.) can also be found on the
glass ceramic. You can also display the customer ser-
vice index (KI) and the production number (FD) in the
basic settings.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
Installation instructions
17 Installation instructions
Observe this information when installing the appliance.