25
FAQ
en
What to do in the event of a fault
Usually, faults are small matters that are easy to
eliminate. Please read the information in the table
before calling the after-sales service.
Notes
–
If the fault code is not listed in the table, disconnect
the hob from the mains power supply and wait
30 seconds before reconnecting it. If this code is
displayed again, contact the technical after-sales
service and specify which fault code has appeared.
–
If a fault occurs, the appliance will not switch to
standby mode.
Indicator/symbol
Possible cause
Remedial action
None
The power supply has been disconnected. Use other electrical appliances to check whether a
short circuit has occurred in the power supply.
The appliance has not been connected as
shown in the circuit diagram.
Check that the appliance has been connected as
shown in the circuit diagram.
Electronic fault.
If the fault cannot be rectified, inform the technical after-
sales service.
An audible signal will
sound.
The control panel is wet or an object is cov-
ering it.
Dry the control panel or remove the object.
The hotplate has been
switched off. The illumi-
nated ring on the control
knob is flashing.
The control knob has not been turned for
an extended period. The automatic safety
switch-off function has been activated.
Turn the control knob to position 0. Switch the hotplate
back on.
The appliance is too hot.
Read the fault message on the control panel.
The hotplate indicator is
flashing.
The cookware is not being detected. Make
sure that the cookware is suitable for use
with an induction hob.
Make sure that the diameter of the base of the cook-
ware corresponds to the size of the hotplate. Turn the
control knob to position 0. Switch the hotplate back on.
”ƒ
The electronics have overheated and have
switched off the corresponding hotplate.
Remove any cookware from the hob. Once the fault
code goes out, the hotplate has cooled down suffi-
ciently. Turn the control knob to position 0. Then select
the heat setting as usual.
”…
The electronics have overheated and all
the hotplates have been switched off.
Ӡ
+ heat setting and sig-
nal tone
There is hot cookware on/near the control
panel. There is a risk that the electronics
will overheat.
Remove the cookware.The fault code will go out shortly
afterwards. You can resume cooking.
Ӡ
and signal tone
There is hot cookware on/near the control
panel. To protect the electronics, the hot-
plate has been switched off.
Remove the cookware. Wait a few seconds. When the
fault code on the display goes out, you can resume
cooking.
”‚
/
”‡
The hotplate has overheated and has been
switched off to protect the work surface.
Wait until the electronics have cooled down sufficiently
before switching the hotplate on again.
”‰
The hotplate has been operating continu-
ously for an extended period.
The automatic safety switch-off function has been acti-
vated. See the section entitled
”Š
The FlexPlus cooking zone will not activate. Touch any touch control to check the fault code. You
can use the remaining hotplates to cook as usual. Con-
tact the technical after-sales service.
“Š‹‹‹
“Š‹‚‹
The operating voltage is incorrect/outside
of the normal operating range.
Contact your electricity supplier.
—…‹‹
The hob is not connected properly.
Disconnect the hob from the power supply. Check that
it has been connected as shown in the circuit diagram.
Do not place hot cookware on the control panel.
