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Troubleshooting

 en

31

Fault

Cause and troubleshooting

The cooking zone's
power level cannot
be increased.

The hob's total power output has been limited.

Change the total power under "Maximum power consumption" in the basic settings.

If a very large item of cookware is being used, this may have an effect on the maximum
power level for that half of the hob. Place the cookware back on the hob.

Audible signal

There is something on the touch display.

1.

Remove the object and reconfigure the hob settings.

2.

Do not place hot cookware on the control panel.

The hob is respond-
ing in an unusual
manner or can no
longer be operated
correctly.

A fault has occurred in the electronics.

1.

Switch off the appliance using the mains fuse or the circuit breaker in the fuse box.

2.

Wait a few seconds before reconnecting the appliance.

One or all cooking
zones have been
automatically
switched off.

The electronics have overheated and one or all of the cooking zones have been switched
off.
There is hot cookware in the vicinity of the control panel. The cooking zone has been
switched off to protect the electronics.
The cooking zone has overheated and has been switched off to protect the work surface.

The transfer settings
function cannot be
activated.

Electronics fault

Touch any button to confirm the fault display. You can continue to cook as normal
without using the Transfer settings function. Contact customer service.

​⁠ ​⁠ ​⁠ ​⁠ ​⁠

The hob is unable to connect to your home network or the extractor hood.

1.

Acknowledge the fault display by touching any of the sensor fields. You can cook as
usual without a connection.

2.

If the problem persists, contact our technical after-sales service.

​⁠ ​⁠ ​⁠ ​⁠ ​⁠

The cooking sensor has overheated and the cooking zone has been switched off.

Wait until the cooking sensor has cooled down sufficiently before activating the function
again.

​⁠ ​⁠ ​⁠ ​⁠ ​⁠

The cooking sensor has overheated and all of the cooking zones have been switched off.

When you are not using the cooking sensor, remove it from the cookware and keep it
away from other cooking zones or heat sources. Switch on the cooking zones.

​⁠ ​⁠ ​⁠ ​⁠ ​⁠

The battery in the cooking sensor is almost flat. The next time you cook, you may be inter-
rupted by the battery running out.

Replace the 3 V CR2032 battery. For more information, see the section entitled 
→ 

"Replacing the battery", Page 20

​⁠ ​⁠ ​⁠ ​⁠ ​⁠

The connection to the cooking sensor has been broken.

Switch off the function and reactivate it.

​⁠ ​⁠ ​⁠ ​⁠ ​⁠

The cooking sensor is broken/faulty.

Contact the technical after-sales service.

The wireless cooking
sensor display does
not light up.

The wireless cooking sensor is not responding and the display does not light up.

Replace the 3 V CR2032 battery. For more information, see the section entitled 
→ 

"Replacing the battery", Page 20

.

If this does not solve the problem, press and hold the symbol on the cooking sensor for
8–10 seconds and then reconnect the cooking sensor to the hob. You can find more in-
formation in the section entitled 
→ 

"Connecting the wireless cooking sensor", Page 18

.

If the problem persists, contact our technical after-sales service.

The display on the
sensor flashes twice.

The battery in the cooking sensor is almost flat. The next time you cook, you may be inter-
rupted by the battery running out.

Replace the 3 V CR2032 battery. For more information, see the section entitled 
→ 

"Replacing the battery", Page 20

.

The display on the
sensor flashes three
times.

The connection to the cooking sensor has been broken.

Press and hold the symbol on the cooking sensor for 8–10 seconds and then reconnect
the cooking sensor to the hob.

​⁠  ​⁠ ​⁠ ​⁠ ​⁠/ ​⁠ ​⁠ ​⁠ ​⁠ ​⁠

The operating voltage is incorrect and outside of the normal operating range.

Contact your energy supplier.

Summary of Contents for CX 492

Page 1: ...en Information for Use CX 492 Full surface induction cooktop Gaggenau...

Page 2: ...fely if it is correctly installed according to the safety in structions The installer is responsible for en suring that the appliance works perfectly at its installation location Only use this applian...

Page 3: ...iance Hob protective grilles may cause accidents Never use hob protective grilles The appliance becomes hot during operation Allow the appliance to cool down before cleaning Metal objects on the hob q...

Page 4: ...ers Spilled food especially food with a high sugar content Remove immediately with a glass scraper Stains blisters or fractures in the glass Defective cookware cookware with melted enamel or cookware...

Page 5: ...ore energy to heat up Cook with only a little water The more water that is contained in the cookware the more energy is required to heat it up Turn down to a lower power level early on If you use an o...

Page 6: ...e This cookware may not be sufficiently detected or may not be de tected at all and therefore does not heat suf ficiently Not suitable Cookware made from normal thin steel glass clay copper or alumini...

Page 7: ...ols available at this time light up Button Function Main switch Button Function Time menu Timer Runtime Childproof lock Pause function Hob operating modes Dynamic cooking Professional cooking Classic...

Page 8: ...surface from front to rear Operating modes menu for the cookware The hob has various operating modes for the cookware for the cooking zone To access them touch the cooking zone display and then Symbol...

Page 9: ...o configure the hob You can change these settings at any time in the basic settings Page 23 6 2 Setting Home Connect To start the connection settings select the Home Con nect setting in the basic sett...

Page 10: ...up puree cream soups or thick sauces stir occasionally To preheat set the power level 8 9 When cooking with the lid on reduce the power level as soon as you see steam escaping The cooking result is no...

Page 11: ...6 7 Fish breaded or battered 6 7 Vegetables mushrooms breaded beer battered or tem pura 6 7 Small baked items e g dough nuts battered fruit 4 5 1 Without lid 8 Dynamic cooking You can use this functio...

Page 12: ...onveniently by moving the cookware to the left or right If you activate this function the entire cooking surface is converted into a single cooking area with three differ ent power levels Depending on...

Page 13: ...g time Switch off timer Timer Runtime 10 1 Switch off timer You can use this function to programme a cooking time for one or more cooking zones The cooking zone is automatically switched off once the...

Page 14: ...tops 3 Touch first and then to restart it a The stopwatch continues to run Deactivating the stopwatch function 1 Touch 2 Touch a The stopwatch stops a 00 00 appears in the main view 3 Touch to exit th...

Page 15: ...commended applications Only use cold cookware Use cookware with a completely flat base Do not use cookware with a thin base Never heat up empty cookware or oil butter or lard unattended Do not place a...

Page 16: ...all cooking zones with the wireless cooking sensor on the normal cookware 15 1 Temperature levels Temperature levels for preparing meals Level Temper ature Functions Cookware 1 70 C Heating and keepin...

Page 17: ...ookware a Touch to confirm a The function is switched off 15 5 Recommendations for cooking with Cooking sensor The following table shows the ideal temperature levels for a selection of dishes and depe...

Page 18: ...t shop www gaggenau com Connecting the wireless cooking sensor To connect the wireless cooking sensor to the control panel proceed as follows 1 Touch in the main view 2 Select the Pair cooking sensor...

Page 19: ...ine shop or in a specialist shop www gaggenau com 16 1 Scope of delivery After unpacking all of the parts check for any transport damage and for completeness of delivery Wireless cooking sensor Silico...

Page 20: ...ws on the cap must be aligned with the indentations on the lower section of the housing Use a screwdriver to tighten the screws and secure the silicone cover on the lower section of the cook ing senso...

Page 21: ...r back wards Preset power levels 1 0 3 0 5 0 7 0 9 0 You can change the preset power levels in the basic settings Notes If the function is not available the cookware may be too large In this case use...

Page 22: ...one heated to medium heat Vertical Top cooking zone heated with high heat Horizontal Two cooking zones hot Horizontal Right hand cooking zone hot Horizontal Left hand cooking zone hot 5 Press 6 Select...

Page 23: ...ndividual safety switch off The safety function is switched on if one cooking zone is in operation for an extended period and you do not change any settings A message appears on the dis play and the c...

Page 24: ...rarily fall below the nominal value In order to not exceed this set value the hob automatically distributes the available power as needed between the cooking zones that are switched on The appliance r...

Page 25: ...Fi connection is available and the set tings in the Home Connect app are deactiv ated Remote maintenance is carried out and a Wi Fi connection is available Remote maintenance is carried out and no Wi...

Page 26: ...tructions in the app Notes Using the controls on the extractor hood always takes priority It is not possible to use the hob based hood control during this time You can only connect to the extractor ho...

Page 27: ...and maintain it carefully 26 1 Cleaning products You can obtain suitable cleaning products and glass scrapers from customer service a retailer or the online shop www gaggenau com ATTENTION Unsuitable...

Page 28: ...made from different multilayer materials or if you use cookware of different sizes and different materials The loudness of the noise can vary depending on the quantity of food being cooked or the cook...

Page 29: ...n find more information on the type size and positioning of suitable cook ware in the Suitable cookware section Page 5 You can cook with up to 3 items of cookware on each side at the same time If an i...

Page 30: ...rained specialist staff If the appliance is defective call Customer Service WARNING Risk of electric shock Incorrect repairs are dangerous Repairs to the appliance should only be carried out by traine...

Page 31: ...een switched off Wait until the cooking sensor has cooled down sufficiently before activating the function again The cooking sensor has overheated and all of the cooking zones have been switched off W...

Page 32: ...and recycling of used appliances as applicable throughout the EU 29 2 Disposing of batteries Batteries should be recycled in an environmentally friendly manner Do not dispose of the batteries in the...

Page 33: ...ranty in your country is available from our after sales service your retailer or on our website If you contact Customer Service you will require the product number E Nr and the production number FD of...

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Page 36: ...4 81739 M nchen GERMANY www gaggenau com 9001725823 9001725823 en 021124 Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton...

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