Gaggenau CI 292 602, User Manual

Page: 40 / 48

en-us
Troubleshooting
40
Issue Cause and troubleshooting
The transfer function cannot be activated
1.
Acknowledge the fault code by touching any touch key.
2.
Test the transfer function my setting down the original item of cookware.
3.
If the issue persists, call Customer Support.
4.
You can cook as usual without using the transfer function.
+ / and cooking zones not
heating
The cooking zone has been operating continuously for an extended period of time
without interaction. The automatic time limitation has been triggered.
▶
Touch any control element.
a
You can set the cooking zone and continue to cook.
is displayed. The cooktop is unable to connect to your home network or to the hood.
1.
Switch the appliance off and on again.
a
If the fault was a one-off occurrence, the message disappears.
2.
If the message appears again, call after-sales service. Please specify the exact
error message when calling.
→
"Customer service", Page 43
The cooking position has been
switched off. is displayed.
The cooking sensor has overheated.
1.
Wait until the cooking sensor has cooled down.
2.
Activate the cooking sensor function again.
All cooking position adjacent to the
cooking sensor have been
switched off. is displayed.
The cooking sensor has overheated.
1.
If you are not using the cooking sensor function, remove the wireless cooking
sensor from the cookware and keep it away from the cooking zones and other
heat sources.
2.
Turn the cooking zone back on.
is displayed. The battery of the wireless cooking sensor is almost drained.
▶
Replace the 3 V CR2032 battery.
is displayed. The connection to the cooking sensor is lost.
▶
Deactivate the cooking sensor function and activate it again.
is displayed. The wireless cooking sensor is faulty.
▶
Inform Customer Support.
The cooking sensor symbol does
not light up and the wireless cook-
ing sensor is not responding.
The battery of the wireless cooking sensor is almost drained.
▶
Replace the 3 V CR2032 battery.
The connection to the cooking sensor is lost.
1.
Press and hold the symbol on the wireless cooking sensor for 8-10 seconds.
2.
Reconnect the wireless cooking sensor to the cooktop.
3.
If the problem persists, call Customer Support.
The cooking sensor indicator
flashes twice.
The battery of the wireless cooking sensor is almost drained.
▶
Replace the 3 V CR2032 battery.
The cooking sensor indicator
flashes three times.
The connection to the cooking sensor is lost.
1.
Press and hold the symbol on the wireless cooking sensor for 8-10 seconds.
2.
Reconnect the wireless cooking sensor to the cooktop.
3.
If the problem persists, call Customer Support.
/ The supply voltage is incorrect. It is outside the normal operating range.
▶
Contact your electrical utility provider.
The supply voltage is incorrect. It is outside the normal operating range.
▶
Contact your electrical utility provider.
and cooking zones do not heat
up
Demo mode is activated.
1.
Disconnect the appliance from the power supply for 30 seconds by briefly switch-
ing off the circuit breaker in the fuse box.
2.
Touch any control within the next three minutes.
11.1 Additional information
Notes
¡
If lights up on the display, press and hold the touch
key for the cooking zone in question, in order to read
the fault code.
¡
If the fault code is not listed in the table, disconnect the
cooktop from the power supply, wait 30 seconds, and
then reconnect it again. If the display appears again,
contact Customer Support and tell them the precise
fault code.