Problem
Possible cause
Solution
The compressor operates
continually.
Temperature is set incorrect-
ly.
Refer to "Operation" chapter.
Large quantities of food to be
frozen were put in at the
same time.
Wait some hours and then
check the temperature again.
The room temperature is too
high.
Refer to climate class chart
on the rating plate.
Food placed in the appliance
was too warm.
Allow food to cool to room
temperature before storing.
The lid is not closed properly.
Check if the lid closes well
and the gaskets are undam-
aged and clean.
There is too much frost and
ice.
The lid is not closed correctly
or the gasket is deformed/
dirty.
Refer to "Opening and clos-
ing the lid".
The water drainage plug is
not correctly positioned.
Position the water drainage
plug in the correct way.
Temperature is set incorrect-
ly.
Refer to "Operation" chapter.
The temperature in the appli-
ance is too low/too high.
The temperature regulator is
not set correctly.
Set a higher/lower tempera-
ture.
The lid is not closed correct-
ly.
Refer to "Opening and clos-
ing the lid".
The products' temperature is
too high.
Let the product temperature
decrease to room tempera-
ture before storage.
Many products are stored at
the same time.
Store less products at the
same time.
The thickness of the frost is
greater than 4-5 mm.
Defrost the appliance.
The lid has been opened of-
ten.
Open the lid only if necessa-
ry.
Products to be frozen are
placed too closely to each
other.
Make sure that there is cold
air circulation in the appli-
ance.
Customer Service
If your appliance is still not working properly
after making the above checks, contact the
nearest Authorised Service Centre.
To obtain fast service, it is essential that
when you apply for it you specify the model
and serial number of your appliance which
can be found either on the guarantee
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Summary of Contents for NOVAMATIC
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