Funkwerk GSM-R, User Manual

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Trackside Worker GSM-R User Guide
10
th
March 2015 Page 26
9 GSM-R Handheld Warranty and Returns
9.1 Terms of Warranty
The GSM-R handheld issued via NRT are warranted for 12 months from time of
delivery against manufacturing defects.
9.2 Warranty Process
All warranty issued are raised with the unit supplier by contacting their help desk
on 01724 292 200
The help desk will supply a return number for inclusion with the unit:
For battery issues a replacement will be supplied directly. The old battery being
returned to the supplier once the replacement is received the failed is to be
returned to the supplier. Failure to return will result in a charge for the new
battery against the user cost centre.
The SLA for replacement batteries is 15 working Days
Failed Handhelds should be returned without the battery and SIM . On receipt the
unit will be tested and replacement delivered.
If the unit is No Defect Found there will be a handling charge against the users cost
centre.
The SLA for testing units is 25 working days
The SLA for replacement of defective units is
40 working days
9.3 Warranty Return Address
Send ALL warranty returns to:
GSM-R Repairs
Billet Lane
Normanby Enterprise Park
Scunthorpe
DN15 9YH
9.4 Breakage and Out of Warranty Repairs
The Handhelds are sealed unit and it is NOT commercially viable to repair the units.
Any units that fail outside warrantee or are damaged will be replaced with new
units at cost to the users cost centre.
9.5 Network Support
The GSM-R network has been design to support calls between Cab Radios and
Signallers. Whilst GSM-R hand portable will receive good trackside coverage,
Network Rail Telecom is providing the service on a Best Endeavours and will not be
tracking reports of poor coverage.