Fujitsu SERVIS IP-KVM User Manual Download Page 163 | Manualshive

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5.1 Troubleshooting

5

T

roubleshoot

ing

z

If the PS/2 keyboard/mouse is enabled.

When the PS/2 keyboard/mouse is enabled and the host server is Windows OS
based, before log in the mouse cursor will not align.

5.1.11 Fail to Recognize the Virtual Disks

¾

For RedHat Linux (GNOME) Based Host Server.

Click [Preferences] - [Mouse] and display the mouse preferences.

→

Aceleration: Middle (For slowish side)

z

Perform USB Replug

If the access error occurred in VNC screen click [Menu] and [Disk Ctrl] button in
the VNC menu bar to display disk operating window, click [USB Replug] button.
After that operation, click the [Insert] button and check whether the host server
recognizes the virtual disk.

SERVIS IP-KVM
1p Converter
User's Guide

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Summary of Contents for SERVIS IP-KVM

Page 1: ...SERVIS IP KVM 1p Converter User s Guide for ES Version 3 0 SERVIS IP KVM 1p Converter User s Guide i ...

Page 2: ... Add 2 5 8 USB Setting Window 2 5 9 KVM Setting Window Add 5 1 Trouble Shooting contents 03 2006 05 25 Add 2 3 Logon to this Product Select Your Language page 2 5 5 Virtual Key Window Sun keyboard German layout support 3 5 5 Copyright Notices 5 1 Trouble Shooting contents SERVIS IP KVM 1p Converter User s Guide ii ...

Page 3: ... kind These notices must be retained in any copies of any part of this documentation and or software Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and other countries Ethernet is a registered trademark of Xerox Corporation Sun and java are a trademarks or registered trademarks of Sun Microsystems Inc in the United States and other countries UNIX is a...

Page 4: ...s product has two independent power configurations redundant to offer a redundant power supply It prevents system breakdown caused by disconnection of the power adapter and power cables or failure of the power supply unit and its components after in this product This guide provides methods for setting up basic operations and various functions of this product About this Guide This guide contains im...

Page 5: ...AUTION HAZARDOUS VOLTAGE SERVICE ENGINEER ONLY TO OPEN COVER CAUTION FOR CONTINUED PROTECTOIN AGAINST RISK OF FIRE REPLACE ONLY WITH SAME TYPE AND RATING OF FUSE SERVIS IP KVM 1p Converter User s Guide v ...

Page 6: ...ered by the warranty The firmware shipped with this product and update firmware for this product provided by Fujitsu Component Limited must not be used with systems other than this product and must not be modified or disassembled Problems may occur with this product in the event of an instantaneous voltage drop of the power supply due to lightning etc Notes on Maintenance This product must not be ...

Page 7: ...ty Measures This Product is designed developed and manufactured as contemplated for general use including without limitation general office use personal use household use and ordinary industrial use but is not designed developed and manufactured as contemplated for use accompanying fatal risks or dangers that unless extremely high safety is secured could lead directly to death personal injury seve...

Page 8: ... of this product must no be performed by the user When this product is no longer necessary contact the dealer where you purchased this product Conventions The following are conventions used throughout this guide Font or symbol Definition AaBbCc123 Indicates output from this product or connected devices which is displayed on the screen AaBbCc123 Indicates characters that you enter in a command line...

Page 9: ...ndow 38 2 5 6 Video Tune Window 41 2 5 7 Disk Operation Window 45 2 5 8 Take Control Window 46 2 5 9 USB Setting Window 47 2 5 10 KVM Menu Window 49 2 6 Exit and Log off the Java VNC 51 2 7 Local Operation 53 Chapter 3 Function Details 55 3 1 Network Setting 56 3 1 1 IP Address and DNS 57 3 1 2 Port Numbers 60 3 1 3 Firewall 63 3 1 4 SNMP Configuration 65 3 2 Security Setting 69 3 2 1 User Managem...

Page 10: ...h Firmware Management 131 3 7 Operation for General User 135 3 8 Concurrent Connection of Network Users 136 3 9 Operation by VNC Software 137 Chapter 4 Specifications 139 4 1 Product Specifications 140 4 2 RJ45 Connector Signal Assign 141 4 3 Operational Environment 141 4 4 Optional Accessories 141 Chapter 5 Troubleshooting 143 5 1 Troubleshooting 144 5 1 1 LED Confirmation 144 5 1 2 Cannot Power ...

Page 11: ...MEMO SERVIS IP KVM 1p Converter User s Guide xi ...

Page 12: ......

Page 13: ...ion Contents 1 1 Device Components page 2 1 2 Product Outline page 3 1 3 Parts and Functions page 4 1 3 1 Rear page 4 1 3 2 Front page 6 1 4 Installation Method page 7 1 4 1 Placing On a Level Surface page 7 1 4 2 Rack Mount page 7 1 5 Connecting Method page 9 1 5 1 Not Provided Necessary Components page 9 1 5 2 Connection to the Host Server page 10 1 5 3 KVM Switch Connection page 11 1 5 4 Serial...

Page 14: ...he original shipping box for future transport of the device Setup SERVISTM IP KVM 1p Converter Rubber Foot 1set 4 FX 7001NP Main Unit 1 RJ45 D Sub 9 pin Conversion RJ45 D Sub 25 pin Conversion Adapter FP AD009RJX 1 Adapter FP AD025RJX 1 Power Adapter 1 CD ROM this guide 1 SERVIS IP KVM 1p Converter User s Guide 2 ...

Page 15: ...te location via network Setup It is also able to switch and operate the multiple host servers from the remote location by connecting to the KVM switch Router Fire Wall VPN Host Server Cat5 RJ45 IP LAN 10M 100M 1000M Ethernet Cat5 RJ45 IP Cat5 RJ45 IP Router Fire Wall VPN Cat5 RJ45 IP Cat5 RJ45 IP LAN Remote Terminal Network Local Remote Terminal KVM Switch SERVIS IP KVM 1p Converter User s Guide 3...

Page 16: ...l operation Connector type is Mini DIN6 pin 4 Server Video Port Connects to the host server or KVM switch to be controlled with the optional composite cable for server connection Connector type is female Mini D sub15 pin 5 Server PS 2 Port Connects to the host server or KVM switch to be controlled with the optional composite cable for server connection Connector type is Mini DIN8 pin 6 Server USB ...

Page 17: ...r to 1 5 4 Serial Console Connection page 12 9 Power Adapter Connector Connects the power adapter DC5V input This product can connect up to 2 power adapters redundant configuration is supported 10 Ethernet Act LED Blinks green when a data packet is sent or received by VNC connection 11 Ethernet Link LED Lights up green when the Ethernet port is linked up 12 Power LED 2 Lights up green when the ada...

Page 18: ...D Link Lights up green when the Ethernet port is linked up Act Blinks green when a data packet is sent or received by VNC connection 3 USB LED Lights up green when this product and the host server is connected by USB Blinks green if there is keyboard or mouse input when USB keyboard mouse are enabled 4 RESET Button Resets the CPU when this product is active This product will be restarted in approx...

Page 19: ...provided rubber feet to the bottom of the device The feet cushion shock and protect slipping 1 4 2 Rack Mount By using optional rack mount kit you can mount the device on a EIA standard 19 inch rack Refer to 4 4 Optional Accessories page 141 Rack Mount Kit Rack Mount Tray Unit tray Screw 4 Tray rack support Screws 4 SERVIS IP KVM 1p Converter User s Guide 7 ...

Page 20: ...ion Method Example of rack mount setting 1 Setup Up to 2 devices can be mounted in an EIA standard 1U rack When mounting the product on a 19 inch rack remove the rubber feet SERVIS IP KVM 1p Converter User s Guide 8 ...

Page 21: ...erminal Prepare a PC with RS 232C interface D Sub 9 pin or D sub 25 pin This is necessary in order to set the IP address for this product at initial installation 5 Cat5 Cable Prepare a Cat5 straight cable adapted for the environment for network connection Any UTP or STP is acceptable however the cable must be shorter than 20m 6 Switching Hubs etc Prepare the routers and switching hubs for network ...

Page 22: ...this product as shown below Setup Composite Cable for Server Connection Power Adapter Remote Terminal Unit Network Video Monitor Keyboard and Mouse for local operation Serial Console USB Connection Cable Cat5 Cable Cat5 Cable Host Server SERVIS IP KVM 1p Converter User s Guide 10 ...

Page 23: ...n below Connect the KVM cable to the local port in the KVM switch side Setup Remote Terminal Network Video Monitor Keyboard and Mouse for local operation Serial Console Composite Cable for Server Connection Power Adapter Cat5 Cable Cat5 Cable Example Rear of the KVM Switch with 4 Ports SERVIS IP KVM 1p Converter User s Guide 11 ...

Page 24: ...re RS 232C cross cable by combining Console port and Cat5 straight cable D Sub side is female 9 pin FP AD025RJX The conversion adapter same as FP AD009RJX but its D Sub side is male 25 pin 1 Connect the FP AD009RJX conversion adapter for D sub9 to the serial console Serial Console Terminal Conversion Adapter FP AD009RJX COM Port D sub9 2 Connect the conversion Adapter hooked up in Step1 and Consol...

Page 25: ...tallation page 15 2 3 Logon to this Product page 20 2 4 Run the Java VNC page 25 2 5 Host Server Operation from Java VNC page 29 2 5 1 Host Server Initial Setting page 30 2 5 2 VNC Menu page 32 2 5 3 Menu Window page 34 2 5 4 System ID Window page 37 2 5 5 Virtual Key Window page 38 2 5 6 Video Tune Window page 41 2 5 7 Disk Operation Window page 45 2 5 8 Take Control Window page 46 2 5 9 USB Sett...

Page 26: ...ation page15 Step 3 Access to this product from remote terminal Access to this product and enter the User Account and Pass Word and log on Refer to 2 3 Logon to this Product page 20 Step 4 Run the Java VNC Run the Java VNC and prepare for host server operation Refer to 2 4 Run the Java VNC page 25 Step 5 Operate the host server Operate the host server from the Java VNC operating screen Refer to 2 ...

Page 27: ...1 5 4 Serial Console Connection page 12 2 Run the emulator application Tera Term etc at the serial console and specify the parameter as follows Condition for Communication Value Baud Rate 115200bps Data Length 8bit Parity none Stop Bit 1bit 3 The login prompt is displayed Enter the default administrator account admin 4 The password prompt is displayed Enter the default admin password admin The pas...

Page 28: ...ddress optional M Change machine name DHCP client name H Reset disable firewall TCP ports SNMP RADIUS F Reset everything to factory defaults S Change system admin password P Send ICMP ping packets testing purposes Show TCP IP ports and servers enabled V Show Firmware Information R Revert to current settings undo changes W Commit changes to configuration Q Logout These values ignored due to DHCP Ch...

Page 29: ... setup and configuration can only be done using the web interface Primary Ethernet Port LAN 00 0e 00 ee 04 03 D H C P Disabled IP Address 192 168 0 2 Netmask 255 255 255 0 Gateway Disabled Broadcast 192 168 0 255 Machine name noname Default Gateway none Commands press one key then Enter D Enable DHCP for dynamic IP address I Set IP address N Set netmask G Set network gateway B Set broadcast addres...

Page 30: ...ayed after the log off Choice w Enter Writing Done Applying settings eth0 IBM EMAC link up 100 Mbps Full Duplex auto negotiation complete eth0 IBM EMAC MAC 00 0e 00 ee 04 03 eth0 IBM EMAC open completed SNMP agent started Redir Server started br0 eth0 80 eth1 0 rhub No such file or directory VNC Server Version V1L20ES Done Changes commited Press Enter to continue Choice g Enter Default gateway or ...

Page 31: ...e broadcast address M Set the device name H Reset disable the Firewall and TCP port settings F Reset to the factory default S Set the system administrator password P Transmit the ICMP ping packet Display the TCP IP port and the server V Display the firmware information R Reset to the former settings W Save the current settings Q Logs off the menu Set the IP address of this product net mask and def...

Page 32: ...minal and access to the specified IP address of this product by https protocols The following provides the procedure for Microsoft Internet Explorer 6 0 This product is set as follows IP Address 192 168 0 100 Subnet mask 255 255 255 0 Default Gateway 192 168 0 1 https 192 168 0 100 2 The Security Alert dialogue box is displayed Click Yes button SERVIS IP KVM 1p Converter User s Guide 20 ...

Page 33: ...lect page is displayed If JavaScript is disabled this product does not operate properly Please enable your JavaScript and click English or Japanese If JavaScript is enabled the Language Select page is not displayed Refer to the next section 4 2 Basic Operation SERVIS IP KVM 1p Converter User s Guide 21 ...

Page 34: ... following dialogue box is displayed Click Custom level button The following Security settings setting is displayed Check the under Scripting category enable Active Scripting and click OK button The following Warning dialogue box is displayed Click Yes button Then JavaScript is enabled 2 Basic Operation SERVIS IP KVM 1p Converter User s Guide 22 ...

Page 35: ...n are set by default Enter admin for the user name and the password and click Login button 2 Basic Operation Click Download our root public certificate and you can download the security certificate If cookie is disabled you can t login to the setting page Please enable cookie and click Login button Refer to 5 1 6 Cannot Login to the Setting Page page146 SERVIS IP KVM 1p Converter User s Guide 23 ...

Page 36: ...e It is possible to confirm power status on off and the video mode screen resolution and refresh rate of the connected host server All management setting for this product besides the IP address setting in the initial installation can be specified in this web page Log on with administrator account to specify manage this product 2 Basic Operation Refer to 3 1 Network Setting page 56 Menu display are...

Page 37: ...t is installed or not in the remote terminal to run the Java VNC For Internet Explorer Click Tools menu Internet Options Advanced tab Make sure that Java Sun Use JRE 1 x x _xx for applet requires restart is checked x is version No If not Download Java software in the following web site and install it http www java com ja Download page for the Java software SERVIS IP KVM 1p Converter User s Guide 2...

Page 38: ...2 4 Run the Java VNC 1 Click VNC login more secure in the menu selecting area 2 Basic Operation SERVIS IP KVM 1p Converter User s Guide 26 ...

Page 39: ...s the same and the Java VNC is not run Download the latest Java software Support Java version JRE 5 0 Update 6 J2SE v1 4 2_11 JRE 2 Basic Operation If the Java applet is installed the following Warning Security dialogue box is displayed Click Yes button Dialogue window depends on Java version SERVIS IP KVM 1p Converter User s Guide 27 ...

Page 40: ...on Refer to the next section for details about the VNC window If you update the Java applet uninstall the old version and then install the latest version If you don t uninstall the old version of the Java applet and you install the latest version this product may not operate normally SERVIS IP KVM 1p Converter User s Guide 28 ...

Page 41: ...side and white arrow is for the host server side The host server cursor follows the remote terminal cursor s movement Host server Screen Area Remote Terminal s Mouse Cursor Menu bar display area Host Server s Mouse Cursor To synchronize the remote terminal and host server cursor position disable the acceleration setting for the host server mouse Refer to 2 5 1 Host Server Initial Setting page 30 S...

Page 42: ...tting 2 Basic Operation For Windows OS based host servers Click Control Panel Mouse and display the mouse properties For Windows 2000 Speed Middle Aceleration None Snap to default Clear the check box For Windows XP and Windows Server 2003 Motion Middle Enhance Pointer precision Clear the check box Snap To Clear the check box Clear the check box Clear the check box SERVIS IP KVM 1p Converter User s...

Page 43: ...k Preferences Mouse and display the mouse preferences Aceleration Middle For slowish side 2 Basic Operation When PS 2 keyboard mouse is enabled and the host server is a Windows OS The mouse cursor is not synchronized before login to the server SERVIS IP KVM 1p Converter User s Guide 31 ...

Page 44: ...key window Refer to 2 5 5 Virtual Key Window page 38 Reset the PS 2 emulation Use this button in case the mouse pointer or PS 2 keyboard is disabled If the USB keyboard mouse enabled the button cannot be selected Display the USB menu window If the device is not connecting to the host server by USB cable the button cannot be selected Refer to 2 5 9 USB Setting Window page 47 If using with a KVM swi...

Page 45: ...llowing OSD screen is displayed The following diagram shows the combination with SERVIS Multi and FS 1004MT 2 Basic Operation Select the number by cursor or and press the Enter key Host servers connected to the selected port are displayed and operation is enabled SERVIS IP KVM 1p Converter User s Guide 33 ...

Page 46: ...he F7 key twice or click Menu button in VNC menu bar following menu window is displayed This menu window provides various VNS connection settings 2 Basic Operation The following table shows the details about the menu window SERVIS IP KVM 1p Converter User s Guide 34 ...

Page 47: ...ation window to emulate the USB virtual disks Refer to 2 5 7 Disk Operation Window page 45 Menu Bar Switches display hide the menu bar at the top of the VNC window KVM Menu Displays the KVM menu window Refer to 2 5 10 KVM Menu Window page 49 Close Closes the menu window Setting Display Area Right of the menu window Host power If the host server is on On is displayed if the host server is off Off i...

Page 48: ...twork each VNC screens is displayed as small thumbnail images Select the size from 1 2 1 4 1 8 or 1 16 in the menu window This function allows control of multiple host servers 2 Basic Operation Restore the image by clicking the thumbnail screen SERVIS IP KVM 1p Converter User s Guide 36 ...

Page 49: ...in the web site Refer to 3 4 1 Identification page 114 System ID Window Hostname Display the ID of this product Net Addr Display the user defined value the DNS name for console etc Description Display the user defined construction for controlled devices Location Display installation site of this product Contact Display the contact information mail addresses relating to this product etc SERVIS IP K...

Page 50: ...which cannot be directly input into the host server from the remote terminal unit Ctrl Alt Del for example 2 Basic Operation The layout of the virtual key window changes by Keyboard Mapping setup of the Web page Refer to 3 3 3 2 Keyboard Mapping for localization page86 z The case of Generic or US English or Japanese 106 109 keys z The case of German QWERTZ layout SERVIS IP KVM 1p Converter User s ...

Page 51: ...omes a toggle key in the host server The diagram below shows the L Ctrl button clicked in the virtual key window and the key in toggle status 2 Basic Operation Switch focus from the virtual key window and enter a from the keyboard in this status will transmit the L Ctrl a command to the host server Click L Ctrl button in the virtual key window again the toggled status is deactivated and the button...

Page 52: ...le Key Undo Input Undo key to the host server Toggle Key Frnt Input Front key to the host server Toggle Key Copy Input Copy key to the host server Toggle Key Open Input Open key to the host server Toggle Key Pste Input Paste key to the host server Toggle Key Find Input Find key to the host server Toggle Key Cut Input Cut key to the host server Toggle Key These keys are displayed in gray if you con...

Page 53: ...ne in the menu window and the following Video Tune window is displayed Refer to the following chapter for details about Video Tunes Refer to 5 1 13 Increase Image Quality page 156 Use this window to fix the video images 2 Basic Operation SERVIS IP KVM 1p Converter User s Guide 41 ...

Page 54: ...current host server screen position Back to the factory default setting Automatically corrects the Color Offset value based on the test pattern Saves the current Color Offset value Displays the advanced settings screen for the video image and enables to fix the value manually Automatically adjusts the video signal phase Adjusts Picture Positioning Color Offset Gain and Sampling Phase automatically...

Page 55: ...rom Java VNC Click Advanced button in the Video Tune window the following setting window is displayed 2 Basic Operation This window provides the manual advanced setting for image quality SERVIS IP KVM 1p Converter User s Guide 43 ...

Page 56: ...r button current setting is saved to the specified number The offset and gain is automatically set Manually specify the sampling phase Redisplay all the parts in the screen Display the updated parts Close the advanced settings screen for the video image Refer to https IP address for this product images pattern png for the test pattern used in Color Offset tuning Save this test pattern in the host ...

Page 57: ...the virtual disk Inserted Host server recognizes the virtual disk Displays the USB disk type CD ROM 8M RAM and Floppy Inserts the virtual disk The menu is displayed in gray while the disk is inserted This makes the host server recognize the virtual disk Ejects the virtual disk The menu is displayed in gray while the disk is not inserted This makes a remote user access the virtual disk Disconnects ...

Page 58: ...ate the keyboard and mouse If you move the mouse cursor or press the keys on the VNC screen area the following dialogue box is displayed Click Take control now button and the following dialogue is displayed and then you can obtain the host server control authority You can also obtain the operating authority by clicking Take Ctrl from the menu window 2 Basic Operation SERVIS IP KVM 1p Converter Use...

Page 59: ...SB keyboard and USB mouse Default setting USB virtual disk is disabled Keyboard Click Set button to enable only USB keyboard USB mouse and virtual disk are disabled ABS It shows the absolute mouse is enabled If the relative value mouse is enabled the button is displayed in gray REL It shows the relative value mouse is enabled Default setting If the absolute value mouse is enabled the button is dis...

Page 60: ...r is rebooted USB virtual disk function will be Disable automatically 2 Basic Operation When you use USB virtual disk function again after the host server starts please set USB Device setup as Keyboard Mouse Storage SERVIS IP KVM 1p Converter User s Guide 48 ...

Page 61: ... 2 5 10 KVM Menu Window Click the KVM Menu in the VNC menu bar and the following KVM hot key setting window is displayed Input hot keys to the connected KVM switch from this window 2 Basic Operation SERVIS IP KVM 1p Converter User s Guide 49 ...

Page 62: ...me in the top left of the host server screen Hot keys to be used depend on the connected KVM switch models Refer to the KVM switch instruction about hot key specifications Click Log On button to display the log on screen Click LogOff Alt Scroll x 2 button to log off the KVM switch setting screen MULTIUSER ACCESS Click LogOff Ctrl Caps x 2 button to log off the KVM switch setting screen INIT SERVER...

Page 63: ...g off the Java VNC Exit the VNC connection after finishing the operation to the host server Then log off of the web site 2 Basic Operation 1 Click x button in top right of the Java VNC window to exit the VNC SERVIS IP KVM 1p Converter User s Guide 51 ...

Page 64: ...2 Click logout from the menu selection area in the web site The session is over and the log on screen is displayed again 2 Basic Operation Click Login again to return to the log on screen again SERVIS IP KVM 1p Converter User s Guide 52 ...

Page 65: ...an be connected Refer to 1 5 2 Connection to the Host Server page 10 The Video monitor keyboard and mouse should be left unconnected during normal operation and only be connected when necessary Refer to the following section about information for when an online user and a local user operate the host server concurrently Refer to 3 3 1 4 VNC Idle Timeout page 80 As restriction local connected keyboa...

Page 66: ...2 7 Local Operation SERVIS IP KVM 1p Converter User s Guide 54 MEMO 2 Basic Operation ...

Page 67: ...76 3 3 2 Disconnect all VNC users page 82 3 3 3 Keyboard Mouse KVM Setup page 84 3 3 4 Virtual Disk Setting page 91 3 4 Other Setting page 113 3 4 1 Identification page 114 3 4 2 Recent system log entries page 116 3 4 3 Set date time page 118 3 5 Information page 120 3 5 1 Basic Information page 121 3 5 2 Identification Information page 126 3 5 3 Date Time page 127 3 5 4 Keyboard Mouse KVM page 12...

Page 68: ...twork setting for this product is performed on web page for initial installation it is specified from the serial console Refer to the following sections for each item of network settings 3 Function Details SERVIS IP KVM 1p Converter User s Guide 56 ...

Page 69: ... DNS Click IP Address and DNS Configuration from the menu selecting area and following setting menu is displayed The IP address and DNS of this product can be changed in this menu 3 Function Details SERVIS IP KVM 1p Converter User s Guide 57 ...

Page 70: ...ng the IP address dynamic allocation by DHCP as shown below When DHCP is enabled Current DHCP lease information is displayed as shown below When DHCP is disabled input the following settings to the web page 3 Function Details SERVIS IP KVM 1p Converter User s Guide 58 ...

Page 71: ...ed and the settings are saved Click Make changes effective now button The following message is displayed and the changed settings applied 3 Function Details Make sure to specify the fixed IP address when you log on this product and operate for a long periods SERVIS IP KVM 1p Converter User s Guide 59 ...

Page 72: ...g 3 1 2 Port Numbers Click Port Numbers from the menu selecting area the following setting page is displayed Network port numbers can be changed on this page 3 Function Details SERVIS IP KVM 1p Converter User s Guide 60 ...

Page 73: ...Management Protocol UDP 161 3 Function Details https Hypertext Transfer Protocol Security SSL encryption 443 vnc VNC RFB Protocol 5900 vncs VNC SSL encryption 15900 Specify 0 for the port number to disable the service After inputting the port number click Commit Changes button The following message is displayed and the setting is saved After inputting the port number click Restart Servers button T...

Page 74: ...g ports The following ports do not accept external access and cannot change the number These numbers will be required after ssh establishes the tunnel connection Note that all services use default port numbers 3 Function Details Service Explanation Default Network Port Number http HyperText Transfer Protocol 80 snmp Simple Network Management Protocol UDP 161 vnc VNC RFB Protocol 5900 SERVIS IP KVM...

Page 75: ...work Setting 3 1 3 Firewall Click Firewall from the menu selecting area the following setting page is displayed Security items are set in this page 3 Function Details SERVIS IP KVM 1p Converter User s Guide 63 ...

Page 76: ...d Authorized addresses or unauthorized addresses can be listed Enter the particular IP address network range or host name Separate by commas to specify multiple addresses Example 192 168 0 101 192 168 0 102 The firewall is set to Enabled and enters the IP addresses and then click Commit button The following message is displayed and the setting is reflected 3 Function Details SERVIS IP KVM 1p Conve...

Page 77: ...iguration Click SNMP Configuration from the menu selecting area the following setting page is displayed Enable disable of the SNMP function and SNMP agent are set in this page 3 Function Details SERVIS IP KVM 1p Converter User s Guide 65 ...

Page 78: ...reading writing and changing all values If community name is not specified in this item the reading access is disabled Default name is public Read write Community This community allows reading all values and performing all changes Specify a unique value in this item and keep it secret for security reasons If you know the value you can control all systems of this product Keep this item empty to dis...

Page 79: ... when transmitting the trap message Specify the community in the trap server Trap Sink 1 primary This host receives all the trap reports and information messages This address must be specified with numerical characters Trap Sink 2 secondary If this item is specified this host server it also receives all the trap reports and information messages This address must be specified with numerical charact...

Page 80: ...nging system configuration and user account management of connected devices Other detail for normal network management is supported by standard MIB 2 definition 3 Function Details If SNMP function is not Enabled SNMP is inactive When SNMP function is Disabled if you input one setup of Communities Agent Identification and Traps and click commit button SNMP function will be in Enabled state SERVIS I...

Page 81: ...3 2 Security Setting 3 2 Security Setting Refer to the following sections for each item of security settings 3 Function Details SERVIS IP KVM 1p Converter User s Guide 69 ...

Page 82: ...cting area the following setting page is displayed User account settings are set in this page 3 Function Details Account for administrator is set as root admin and administrator by default Account for administrator cannot be added or changed SERVIS IP KVM 1p Converter User s Guide 70 ...

Page 83: ...nter User name and password and click Record Changes button to add general users The following screen is displayed and the user is registered The registered users are displayed as follows 3 Function Details SERVIS IP KVM 1p Converter User s Guide 71 ...

Page 84: ... operations for general users Refer to 3 7 Operation for General User page 135 Click Delete button in the user list to delete the registered user The following screen is displayed and the user is deleted 3 Function Details SERVIS IP KVM 1p Converter User s Guide 72 ...

Page 85: ...default admin can be changed It is recommended to change the administrator s password for the security of the system Enter new password and click Set admin password button The following message is displayed and the password is changed 3 Function Details SERVIS IP KVM 1p Converter User s Guide 73 ...

Page 86: ...5 minutes Enter the numerical characters by the minute in the Idle logout time text box Click the Commit Change button to apply the setting Specify the value between 1 and 360 minutes If a value besides 1 to 360 is entered the following error message is displayed and the setting is not changed 3 Function Details SERVIS IP KVM 1p Converter User s Guide 74 ...

Page 87: ...3 3 VNC Operation Setting 3 3 VNC Operation Setting Refer to the following sections for each item in VNC Operation Setting 3 Function Details SERVIS IP KVM 1p Converter User s Guide 75 ...

Page 88: ...3 3 VNC Operation Setting 3 3 1 VNC login and Timer 3 Function Details SERVIS IP KVM 1p Converter User s Guide 76 ...

Page 89: ...t Accept from the list Default is Reject The selected setting is reflected immediately The item VNC Login faster is displayed after selecting Accept as shown below 3 Function Details Clicking VNC Login faster and VNC connection is performed without encryption Keep in mind are inferior in respect of security SERVIS IP KVM 1p Converter User s Guide 77 ...

Page 90: ... VNC login screen which requires a user name and password Select enabled disabled the function from the list as shown below The selected setting is reflected immediately Select Use VNC login screen and start up the VNC the following login screen is displayed 3 Function Details Enter username and password in the login window and click Login button The log on certification is performed and the host ...

Page 91: ...ote users perform VNC connection at the same time Select enabled disabled from the list as below and the setting is reflected immediately Disabled Use regular give take method default In case you do not have control click left on the VNS window display area to obtain the control Enforce single user access policy visible screen When a user is connected to the VNC other remote users are only allowed...

Page 92: ... not allowed while a local user is operating the host server 3 Function Details The following three are operating data Entry from the keyboard Mouse Cursor Movement Mouse Button Click The VNC goes to neutral status if there is no operating data and provides operating authority to the first user who enters data while the VNC is in neutral status If a remote user does not have control VNC menu bar i...

Page 93: ...n to apply the setting Specify a value between 5 and 300 seconds If a value besides 5 to 300 is entered the following error message is displayed and the setting is not changed 3 Function Details The time out period depends on the network condition Please note that the time out period would give or take a few seconds because of network traffic SERVIS IP KVM 1p Converter User s Guide 81 ...

Page 94: ...sconnect all VNC users Click Disconnect all VNC users in the menu selecting area the following setting page is displayed All active VNC users can be disconnected in this page 3 Function Details SERVIS IP KVM 1p Converter User s Guide 82 ...

Page 95: ...users are disconnected 3 Function Details After the VNC disconnection Java VNC displays the following message Click Close window button to exit If you want to connect to the VNC again click VNC login more secure or VNC login faster from the menu selecting area in the web page SERVIS IP KVM 1p Converter User s Guide 83 ...

Page 96: ...e KVM Setup from the menu selecting area the following setting page is displayed On Screen Display OSD hot key setting to use this product with the KVM switch and keyboard and mouse setting is performed in this page 3 Function Details SERVIS IP KVM 1p Converter User s Guide 84 ...

Page 97: ...lt key click all at once Ctrl key click twice Scroll Lock key click twice Click KVM button in the VNC window menu bar to select hot key operation to input KVM switch from the list The following message is displayed after selecting and the setting is reflected 3 Function Details Disable is specified as the initial setting KVM and KVM RST button are not displayed in the VNC menu bar in this setting ...

Page 98: ...e available as follows Japanese 106 109 keys Generic or US English German QWERTZ layout Select the keyboard type from the list as in the following diagram The selected setting is reflected immediately 3 Function Details If the keyboard type is different from the host server OS language unexpected key could be entered SERVIS IP KVM 1p Converter User s Guide 86 ...

Page 99: ...and disabled is selected in this setting the host server recognizes the PS 2 keyboard and mouse as connected Select enabled disabled the USB keyboard mouse emulation function from the list as follows The selected setting is reflected immediately 3 Function Details The virtual disk function is available even if the USB keyboard and mouse emulation is set to disabled SERVIS IP KVM 1p Converter User ...

Page 100: ...l move more than the specified value Click mouse pointer correction button in the VNC menu bar to re synchronize the cursor The USB absolute mouse is disabled by the default settings Select enabled disabled from the list to change the absolute mouse setting as follows The selected setting is reflected immediately 3 Function Details If the USB absolute mouse setting is enabled mouse pointer correct...

Page 101: ...e the USB keyboard USB mouse and USB virtual disk Keyboard Mouse default setting Enables to use the USB keyboard and USB mouse USB virtual disk is disabled Keyboard Enables to use only the USB keyboard USB virtual disk and mouse is disabled Select Keyboard mouse and storage from USB device setting list to enable the USB virtual disk function as follows The setting is reflected immediately 3 Functi...

Page 102: ...rd and mouse do not work when the USB keyboard mouse emulation setting is disabled 3 Function Details If the host server is rebooted USB virtual disk function will be Disable automatically When you use USB virtual disk function again after the host server starts please set USB Device setup as Keyboard Mouse Storage SERVIS IP KVM 1p Converter User s Guide 90 ...

Page 103: ...oppy disk and RAM disk provides memory area of this product to the host server as virtual drive This enables file data exchange between the host server and remote terminal units and facilitates the host server deployment process The virtual CD ROM drive is realized by USB interface and image file server http established in the same network as this product This product converts image files iso file...

Page 104: ... virtual disk files in the remote terminal 3 Function Details Inserted The host server recognizes virtual disk as a USB drive It is able to read and write the files in the virtual disk Read only for virtual CD ROM drive Switching virtual disk status in VNC screen method 1 After VNC connection click Disk Ctrl in the menu window to display the disk operation window Ejected Inserted SERVIS IP KVM 1p ...

Page 105: ...rt or eject status of virtual disk Ejected the host server does not recognize Virtual disk Inserted Host server recognizes the virtual disk Display the USB disk type CD ROM 8M RAM Floppy Insert the virtual disk The menu is displayed in gray while the disk is inserted This will enable the host server to recognize the virtual disk Eject the virtual disk The menu is displayed in gray while the disk i...

Page 106: ... Operation Setting Click File Transfer from the menu selecting area and for virtual disk setting on the web page is performed on the following page 3 Function Details SERVIS IP KVM 1p Converter User s Guide 94 ...

Page 107: ...3 3 VNC Operation Setting 3 Function Details Refer to the following steps for detailed operation methods of three different virtual disks SERVIS IP KVM 1p Converter User s Guide 95 ...

Page 108: ...re 1 Select Keyboard Mouse Storage from the Keyboard Mouse KBM Setup page for USB device setting Refer to 3 3 3 5 USB Device page 89 If the host server is rebooted USB virtual disk function will be Disable automatically When you use USB virtual disk function again after the host server starts please set USB Device setup as Keyboard Mouse Storage In the case where it sets up on the Web page Refer t...

Page 109: ...r page 3 Function Details 3 The following message is displayed The setting is reflected after 3 seconds and return to the File Transfer page The disk is formatted as 1 44M floppy disks for MS DOS for Windows 4 Click Insert button SERVIS IP KVM 1p Converter User s Guide 97 ...

Page 110: ...he virtual disk is inserted in the host server Returns to the File Transfer page after 3 seconds 3 Function Details 6 Execute VNC login and check My computer in the host server The new disk is recognized as 3 5 inch floppy disk SERVIS IP KVM 1p Converter User s Guide 98 ...

Page 111: ...llows 3 Function Details 8 The following provides the method to refer to the files in the host server from the remote terminal Return to File Transfer page and click Eject button The following dialogue box is displayed Click OK button SERVIS IP KVM 1p Converter User s Guide 99 ...

Page 112: ... Setting The following message is displayed and the virtual floppy disk is ejected from the host server 3 Function Details 9 Click Browse disk after ejecting the virtual disk SERVIS IP KVM 1p Converter User s Guide 100 ...

Page 113: ...yed as follows The files saved in the host server can be confirmed 3 Function Details Click the file name to display that file in the html form Virtual disk status must be Ejected to confirm its contents The file larger than 1 4M byte cannot be saved SERVIS IP KVM 1p Converter User s Guide 101 ...

Page 114: ...mation dialogue box is displayed Click OK to delete the file 11 To upload the files to the virtual disk specify the path of the files in the remote terminal and click Upload file button The file uploaded from the remote terminal can be handled at the host server SERVIS IP KVM 1p Converter User s Guide 102 ...

Page 115: ...e 1 Select Keyboard Mouse Storage from the Keyboard Mouse KVM Setup page for USB device setting Refer to 3 3 3 5 USB Device page 89 If the host server is rebooted USB virtual disk function will be Disable automatically When you use USB virtual disk function again after the host server starts please set USB Device setup as Keyboard Mouse Storage In the case where it sets up on the Web page Refer to...

Page 116: ... page 3 Function Details 3 The following message is displayed The setting is reflected after 3 seconds and the screen returns to File Transfer page The disk is formatted as 8M RAM disk for MS DOS for Windows 4 Click Insert button SERVIS IP KVM 1p Converter User s Guide 104 ...

Page 117: ... the virtual disk is inserted in the host server Return to the File Transfer page after 3 seconds 3 Function Details 6 Execute VNC log on and check My computer in the host server The new disk is recognized as Removable disk SERVIS IP KVM 1p Converter User s Guide 105 ...

Page 118: ...server as follows 3 Function Details 8 Transmit the files saved in the host server to the remote terminal unit Back to File Transfer page and click Eject button The following dialogue box is displayed Click OK button SERVIS IP KVM 1p Converter User s Guide 106 ...

Page 119: ...on Setting The following message is displayed and the virtual RAM disk is ejected from the host server 3 Function Details 9 Click Browse disk after ejecting the virtual disk SERVIS IP KVM 1p Converter User s Guide 107 ...

Page 120: ...ayed as follows The files saved in the host server can be confirmed 3 Function Details Click the file name to display that file in the html form Virtual disk status must be Ejected to confirm its contents The file larger than 8M byte cannot be saved SERVIS IP KVM 1p Converter User s Guide 108 ...

Page 121: ...firmation dialogue is displayed Click OK to delete the file 11 To upload the file to the virtual disk specify the path of the file in the remote terminal and click Upload file button The uploaded file from the remote terminal can be handled at the host server SERVIS IP KVM 1p Converter User s Guide 109 ...

Page 122: ...host server 3 Function Details Setting Procedure 1 Select Keyboard Mouse Storage on the Keyboard Mouse KVM Setup page for USB device setting Refer to 3 3 3 5 USB Device page 89 If the host server is rebooted USB virtual disk function will be Disable automatically When you use USB virtual disk function again after the host server starts please set USB Device setup as Keyboard Mouse Storage In the c...

Page 123: ...lso specified by entering the URL and clicking CD ROM image button 3 When iso files exist in the online file server it is displayed as follows Click Return to File Transfer page If the link failed or the ISO files are disabled the following message is displayed and the virtual CD ROM function could not execute SERVIS IP KVM 1p Converter User s Guide 111 ...

Page 124: ... By clicking Disk Image URL it is also able to download ISO files from the file server to the operating terminal 3 Function Details 5 Execute VNC log on and check My computer in the host server It is confirmed that the CD ROM drive is recognized The CD ROM drive is accessible in this status Read only SERVIS IP KVM 1p Converter User s Guide 112 ...

Page 125: ...3 4 Other Setting 3 4 Other Setting This section provides explanations for other setting items 3 Function Details SERVIS IP KVM 1p Converter User s Guide 113 ...

Page 126: ...d Set the identification name and identifier settings for this product The setting value is displayed as device information in the System ID Window of the VNC connection 3 Function Details Refer to 2 5 4 System ID Window page 37 It has no effect on the operation even if it is not set SERVIS IP KVM 1p Converter User s Guide 114 ...

Page 127: ...his product Usually enter e mail address etc This value is transmitted as the system sysContact via SNMP Network Address This value is not used for system configuration but it stores user defined value to identify the operated device in the network Enter the DNS name for the operating device This item is not required and can be used at your discretion Description Enter the user defined description...

Page 128: ...ecent system log entries Click Recent system log entries from the menu selecting area the following setting page is displayed Specify system log items in this page 3 Function Details SERVIS IP KVM 1p Converter User s Guide 116 ...

Page 129: ...lick Download syslog here to display system logs in another window 3 Function Details Click the Clear Log button The following message is displayed and the system log is cleared SERVIS IP KVM 1p Converter User s Guide 117 ...

Page 130: ...page is displayed Specify date and time settings in this page 3 Function Details The following two kinds of date and time settings are available Date and time specified in the local terminal PC Local that displays the web pages UTC Coordinated Universal Time GMT or Zulu SERVIS IP KVM 1p Converter User s Guide 118 ...

Page 131: ...3 4 Other Setting Click Set to LOCAL time or Set to UTC time button the following message is displayed and the time is set 3 Function Details SERVIS IP KVM 1p Converter User s Guide 119 ...

Page 132: ... product General users can check this item Click setting items from the menu selecting area of the web page the setting value is displayed in the right screen 3 Function Details Refer to the following section for information SERVIS IP KVM 1p Converter User s Guide 120 ...

Page 133: ...ic Information from the menu selecting area and the following contents are displayed You can check basic information here 3 Function Details Items in Basic information are explained in the following section SERVIS IP KVM 1p Converter User s Guide 121 ...

Page 134: ...eo mode of the host server is displayed 3 5 1 2 Network Information 3 Function Details The specified network information of this product is displayed 3 5 1 3 Port Numbers The specified network port numbers of this product is displayed SERVIS IP KVM 1p Converter User s Guide 122 ...

Page 135: ...tly connecting to this product is displayed 3 Function Details 3 5 1 5 Current Users The user account information currently logged on to this product is displayed 3 5 1 6 System log entries System logs of this product are displayed SERVIS IP KVM 1p Converter User s Guide 123 ...

Page 136: ...ith the following items It is possible to debug trouble spots in the network configuration with these settings Cannot edit the following logs directly Click Current ifconfig a output and the following screen is displayed 3 Function Details SERVIS IP KVM 1p Converter User s Guide 124 ...

Page 137: ...Information Click Current route output and the following screen is displayed Click Current iptables setup and the following screen is displayed 3 Function Details SERVIS IP KVM 1p Converter User s Guide 125 ...

Page 138: ...Identification Information Click Identification from the menu selecting area and the following setting page is displayed Check the system ID of this product here 3 Function Details SERVIS IP KVM 1p Converter User s Guide 126 ...

Page 139: ...3 5 3 Date Time Click Date Time from the menu selecting area and the following setting page is displayed Check date and time specified in this product here 3 Function Details SERVIS IP KVM 1p Converter User s Guide 127 ...

Page 140: ...d Mouse KVM Click Keyboard Mouse KVM from the menu selecting area and the following setting page is displayed Check the input interface information of this product here 3 Function Details SERVIS IP KVM 1p Converter User s Guide 128 ...

Page 141: ...rmware Information Click Firmware Information from the menu selecting area and the following page is displayed Check the firmware information of this product here 3 Function Details SERVIS IP KVM 1p Converter User s Guide 129 ...

Page 142: ... 6 Copyright Notices Click Copyright Notices from the menu selecting area and the following page is displayed Check Copyright information of this product here 3 Function Details SERVIS IP KVM 1p Converter User s Guide 130 ...

Page 143: ... Flash Firmware Management Click Flash Firmware Management from the menu selecting area and the following setting page is displayed Confirm the current firmware version information and upload new firmware 3 Function Details SERVIS IP KVM 1p Converter User s Guide 131 ...

Page 144: ...and click Upload firmware The writing starts as follows When finished writing the following screen is displayed 3 Function Details Click Click here when completed Return to the Flash Firmware Management page and click the Reboot Myself button SERVIS IP KVM 1p Converter User s Guide 132 ...

Page 145: ...his product for upgrade Log on again after rebooting and confirm that the system is upgraded with firmware version information For the upload file providing we will offer consultation separately Cautions After the Uploading It is necessary to clear the old Java Plug in caches in client PC side after the firmware uploading If not the old Java Plug in activated and firmware uploading is not reflecte...

Page 146: ...ndow is displayed Click the Delete Files button 3 Function Details 3 The confirmation dialogue is displayed Click the OK button Then Java caches are cleared And the Java VNC connection is activated with the uploaded firmware SERVIS IP KVM 1p Converter User s Guide 134 ...

Page 147: ...eneral user General users are not authorized to change settings and can confirm only the item displayed on below However general users can use it about the virtual disk function 3 Function Details Each item displayed in the menu selecting area is the same as the administrators SERVIS IP KVM 1p Converter User s Guide 135 ...

Page 148: ...o Reset and Menu button are displayed in gray Monitoring mode Even if you move the mouse on to the host server in monitoring mode the cursor does not move The mouse clicked or some key entered in this mode the following window displayed Click the Take control now button the following window is displayed and you can obtain the operating authorities It enables you to operate the host server using th...

Page 149: ... is shown below 3 Function Details Procedure 1 Install TightVNC to the terminal PC in the network and execute the vncviewer exe Download TightVNC http www tightvnc com download html 2 Enter the IP address of this product and click the OK button 3 Enter administrator password default admin and click the OK button SERVIS IP KVM 1p Converter User s Guide 137 ...

Page 150: ...ration by VNC Software 4 The following Viewer is started 3 Function Details Operating method for the menu bar is the same as Java VNC Refer to 2 5 2 VNC Menu page 32 SERVIS IP KVM 1p Converter User s Guide 138 ...

Page 151: ...fications 4 Specifications This chapter provides the specifications operating conditions and detailed information about this product Contents 4 1 Product Specifications page 140 4 2 RJ45 Connector Signal Assign page 141 4 3 Operational Environment page 141 4 4 Optional Accessories page 141 ...

Page 152: ...Speed 115 2kbps Ethernet RJ45 x 1 Console RJ45 x 1 Local D sub15 x 1 mini DIN6 x 2 Server D sub15 x 1 mini DIN8 x 1 USB 1 Connector Power DC5V Power Adapter x 2 Redundant power supply supported Supported Video Resolution Server 640 x 480 60Hz 72Hz 75Hz 85Hz 800 x 600 60Hz 72Hz 75Hz 85Hz 1024 x 768 60Hz 70Hz 75Hz 85Hz 1152 x 864 75Hz 1280 x 960 60Hz 85Hz 1280 x1024 60Hz 75Hz 85Hz 1600 x 1200 60Hz 7...

Page 153: ... Conformance FCC class B VCCI cTUVus CE Electrostatic Resistance Testing Standard IEC61000 4 2 Body Contact At least 6 kV Air At least 8 kV RJ45 signal line Contact At least 2 kV Air At least 2 kV 4 4 Optional Accessories Name Model Number Note Composite cable for server connection 2m NC70005 2001RS USB cable 2m NC70002 2001RS RJ45 D Sub 9 pin Cross Conversion Adapter FP AD009RJX One adapter is at...

Page 154: ...4 4 Optional Accessories SERVIS IP KVM 1p Converter User s Guide 142 MEMO 4 Specifications ...

Page 155: ...ce Locally page 145 5 1 5 Cannot Access the Web page page 145 5 1 6 Cannot Login to the Setting Page page 146 5 1 7 VNC Connection is not Performed page 147 5 1 8 The Numeric Keypad Does Not Work Properly page 149 5 1 9 The Mouse Does Not Work page 149 5 1 10Mouse Cursor is Not Move Coinstantaneously page 150 5 1 11 Fail to Recognize the Virtual Disks page 151 5 1 12 Host Server Mouse Moves Slow p...

Page 156: ...Refer to 1 3 2 Front page 6 Section LED Status Problem Solving 5 1 2 Cannot Power On the Device z Is the power adapter connected Make sure to use the provided power adapter z Is power being supplied to the outlet 1 Power LED Off Power adapter might be disconnected Connect the power adapter 2 Ethernet Link LED Off Ethernet port link is not established Check the connection with network devices such ...

Page 157: ...sole Connection page 12 5 1 4 Cannot Operate the Device Locally z Are the video monitor keyboard and mouse correctly connected Make sure that they are connected to the local port Refer to 1 5 2 Connection to the Host Server page 10 5 1 5 Cannot Access the Web page z Is the UTP cable shorter than specified limits The 10BASE T and 100BASE TX cable length must be shorter than 100m Make sure they are ...

Page 158: ...isabled cookie in the browser such as Internet Explorer Mozilla Firefox Opera and Netscape you cannot login to the setting page Cookie setting method is described below 5 Troubleshooting For Internet Explorer 6 0 Click Tools menu Internet Options and the following dialogue box is displayed Click Privacy tab and move the slider to setup of cookie in the dialogue box Move the slider except for the s...

Page 159: ...e terminal unit For Internet Explorer 6 0 Click Tools menu Internet Options Advanced tab to confirm that Java Sun Use JRE 1 x x_xx for applet requires restart is checked x is version No 5 Troubleshooting If not installed download the Java applet from the following web site and install it http www java com Download page for the Sun Microsystems and Java software SERVIS IP KVM 1p Converter User s Gu...

Page 160: ...nnection is performed reset disconnect and reconnect the power adapter this product 5 Troubleshooting If you connected via the network click the Reboot Myself button in the firmware management page After rebooting log on to the device from the web page again and perform the VNC connection SERVIS IP KVM 1p Converter User s Guide 148 ...

Page 161: ...to conform the setting 5 1 9 The Mouse Does Not Work z Perform PS 2 Reset or USB Replug If the USB keyboard mouse is disabled connecting PS 2 status click the PS 2 Reset button in the VNC menu window to reset PS 2 emulation Refer to 2 5 3 Menu Window page 34 If the USB keyboard mouse is enabled click the USB Menu button in the VNC menu window and display the USB Menu window Click the do button in ...

Page 162: ...ion and the Move to Default Button settings For Windows OS based host servers Click Control Panel Mouse and display the mouse properties For Windows 2000 Speed Middle Aceleration None Snap to default Clear the check box For Windows XP and Windows Server 2003 Motion Middle Enhance Pointer precision Clear the check box Snap To Clear the check box Clear the check box Clear the check box 5 Troubleshoo...

Page 163: ...edHat Linux GNOME Based Host Server Click Preferences Mouse and display the mouse preferences Aceleration Middle For slowish side z Perform USB Replug If the access error occurred in VNC screen click Menu and Disk Ctrl button in the VNC menu bar to display disk operating window click USB Replug button After that operation click the Insert button and check whether the host server recognizes the vir...

Page 164: ... setting button corresponds to the following value Min Specify the capacity of transmission to below 700kbps Avg Specify the capacity of transmission to below 4Mbps Fast Specify the capacity of transmission to below 12Mbps Auto This product sets the value automatically If you feel the host server display speed is slow from mouse pointer movements specify the value as Avg or Fast 5 Troubleshooting ...

Page 165: ...d Timer Display VNC login faster and Accept in Display VNC login faster at menu item The item VNC login faster is displayed after selecting Accept as below 5 Troubleshooting Click VNC login faster to connect VNC without encryption Keep in mind are inferior in respect of security SERVIS IP KVM 1p Converter User s Guide 153 ...

Page 166: ...ncreases the volume of transmit data and operation may be delayed Click the On button of the Noise Filter setting in the Video Tune window Specify the value between 1 and 31 for transmission rates Increase the filtering value Decrease the filtering value 5 Troubleshooting SERVIS IP KVM 1p Converter User s Guide 154 ...

Page 167: ...auto setting for the Sampling Phase Auto setting of the Sampling Phase improves the processing speed 5 Troubleshooting The following dialogue box is displayed and auto setting is performed SERVIS IP KVM 1p Converter User s Guide 155 ...

Page 168: ...NC menu bar to display menu window Click the Video Tune button and the Video Tune window is displayed Display the following test pattern on the host server Obtain the test pattern for Video Tunes from the URL below Then prepare this pattern in the host server https IP address for this product images pattern png 5 Troubleshooting SERVIS IP KVM 1p Converter User s Guide 156 ...

Page 169: ...Setting item of the video tune window Found test pattern Working dialogue box is displayed during the auto setting as follows The setting takes about 20 seconds 5 Troubleshooting Click Save button after the Auto Everything SERVIS IP KVM 1p Converter User s Guide 157 ...

Page 170: ... increases the volume of transmit data and operation may be delayed Click the On button of the Noise Filter setting in the Video Tune window Specify the value between 1 and 31 for transmission rate Increase the filtering value Decrease the filtering value 5 Troubleshooting SERVIS IP KVM 1p Converter User s Guide 158 ...

Page 171: ...the setting value 10 Decrease the setting value 1 Increase the setting value 10 Increase the setting value 1 Offset The value is set to 0 Gain The value is set to 0 Offset The value is set to 127 Gain The value is set to 255 Adjust the Red Green and Blue Offset and Gain value with monitoring the display Click the Save Preset button to save the new setting After the Save Preset button is displayed ...

Page 172: ...ernal video output in any mode Refer to the user s manual for the notebook computer 5 1 15 Error during the Firmware Uploading z If this product does not start up disconnect the connector once When the FAILED message is displayed as follows while firmware is uploading in Flash Firmware Management of the web page this product may not be started up 5 Troubleshooting Perform following recovery method...

Page 173: ...he PS 2 connecter 5 Troubleshooting 3 Connect the power adapter 4 Connect the PS 2 connecter Connect to the host server from the remote terminal and make sure that the keyboard and mouse work properly If the product does not operate properly after using these recovery methods please contact Fujitsu Comportment Customer Service and Support Center Refer to 5 2 Technical Support page 162 SERVIS IP KV...

Page 174: ...bleshooting URL http www fcl fujitsu com en Inquiry about repairs and failures FUJITSU COMPONENT LIMITED Customer Service Support Center TEL 0120 810225 Contact by mobile phones automobile telephones and PHSs are supported E mail servis center fcl fujitsu com Business Hours 9 00 12 00 13 00 17 00 Every day except Saturdays Sundays and public holidays SERVIS IP KVM 1p Converter User s Guide 162 ...

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