Fujitsu PRIMERGY TX100 S3, Operating Manual, Page: 86 / 90

86 Operating Manual
TX100 S3 Core Edition
Troubleshooting and tips
8.9 VNC connection fails
It is no longer possible to establish a Remote Desktop connection or
access any service or file on the Headless server. Not even a VNC
connection can be established as described in section
6.4.1 on page 61 .
Ê
Ensure that the Headless server is powered on.
Ê
Ensure that the Maintenance & Recovery DVD has been properly inserted
into the DVD drive and that your Headless server has successfully booted
as described. Strictly follow the further steps outlined in section
"Accessing
the server using a VNC connection" on page 61 .
Ê
Ensure that your Headless server is connected to your network through its
onboard Ethernet port 1 (see
section "Connecting devices to the server" on
page 40 ) and that all additional LAN ports on expansion boards have been
disconnected.
Ê
Check the network cable between the client computer and the Headless
server for proper connection.
Ê
Ensure that the LAN activity LEDs on the Ethernet adapters of your client
computer and Headless server indicate a successful connection.
Ê
Use a direct network connection between client computer and Headless
server instead of a switched network connection.
Ê
Try using a different USB stick for establishing the VNC connection in order
to rule out this potential source of error (see section
"Accessing the server
using a VNC connection" on page 61 ).
Ê
Try accessing your Headless server from a different client computer in order
to test the VNC connection.
Ê
If the VNC Viewer should crash after it has been started, try restarting the
viewer by double-clicking the
Recovery.cmd file in the Recovery directory on
your USB stick. You may have to repeat this procedure up to three times until
the VNC connection is established.
Ê
Contact the Fujitsu Technology Solutions customer service team if the
problem persists.