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64

Operating Manual

 

TX100 S3 Core Edition

Starting up and operation

6.4.2

Gathering diagnostic information

PrimeCollect enables you to collect and store information about the hardware 
and software of your PRIMERGY server. In case of a problem, PrimeCollect 
facilitates and quickens error diagnostics by providing service technicians with 
relevant log, event and configuration files.

I

For a listing of the gathered output files, please refer to the PrimeCollect 
user guide available on your ServerView Suite DVD 2 or from the Fujitsu 
Technology Solutions manuals server at 

http://manuals.ts.fujitsu.com

.

For the Japanese market please use the following URL:

http://primeserver.fujitsu.com/primergy/manual/

Ê

Establish a VNC connection as described in section 

"Accessing the server 

using a VNC connection" on page 61

.

Figure 14: Maintenance and Recovery Manager user interface - PrimeCollect

Ê

Select 

PrimeCollect

 from the 

Maintenance

 section in the Maintenance and 

Recovery Manager menu.

Summary of Contents for PRIMERGY TX100 S3

Page 1: ...Operating Manual English PRIMERGY TX100 S3 Core Edition Headless Server Edition August 2011 ...

Page 2: ...ation mbH www cognitas de Copyright 2011 Fujitsu Technology Solutions GmbH All rights reserved Delivery subject to availability right of technical modifications reserved All hardware and software names used are trademarks of their respective manufacturers The contents of this manual may be revised without prior notice Fujitsu assumes no liability for damages to third party copyrights or other righ...

Page 3: ...s and in the mouse and keyboard are limited life components Use of these components beyond their operating life may result in electrolyte leakage or depletion potentially causing emission of foul odor or smoke As a guideline in a normal office environment 25 C operating life is not expected to be reached within the maintenance support period 5 years However operating life may be reached more quick...

Page 4: ... by a momentary voltage drop in the power supply caused by lightning To prevent a momentary voltage drop use of an AC uninterruptible power supply is recommended This notice follows the guidelines of Voltage Dip Immunity of Personal Computer issued by JEITA the Japan Electronics and Information Technology Industries Association Technology controlled by the Foreign Exchange and Foreign Trade Contro...

Page 5: ...k drives with SATA BC SATA storage interfaces Please note that the usage and operation conditions differ depending on the type of hard disk drive used Please refer to the following internet address for further information on the usage and operation conditions of each available type of hard disk drive http primeserver fujitsu com primergy harddisk ...

Page 6: ...6 Operating Manual TX100 S3 Core Edition ...

Page 7: ... 3 Installation steps overview 23 4 Important information 25 4 1 Safety instructions 25 4 2 ENERGY STAR 33 4 3 CE conformity 33 4 4 FCC Class A Compliance Statement 34 4 5 Transporting the server 35 4 6 Environmental protection 35 5 Hardware installation 37 5 1 Unpacking the server 38 5 2 Setting up the server 39 5 3 Connecting devices to the server 40 5 4 Connecting the server to the mains 41 5 5...

Page 8: ...onnection 49 6 3 3 1 Connecting to your server 49 6 3 3 2 Running the Remote Desktop software 51 6 3 4 Step 4 Completing the operating system installation 52 6 3 4 1 Language Customization 53 6 3 4 2 Network configuration optional 53 6 3 4 3 Providing computer name and domain 55 6 3 5 Step 5 Activate AIS Connect 57 6 4 Diagnostics 61 6 4 1 Accessing the server using a VNC connection 61 6 4 2 Gathe...

Page 9: ... 4 Added drive reported as defective 82 8 5 Services or directories files on Headless server are no longer accessible for clients 83 8 6 ServerView Operations Manager reports errors 84 8 7 The server switches itself off 84 8 8 Remote Desktop connection fails 85 8 9 VNC connection fails 86 8 10 Operating system recovery with 4 HDD configurations 87 8 11 Power on indicator reports an error 88 ...

Page 10: ...Operating Manual TX100 S3 Core Edition Contents ...

Page 11: ...3 Core Edition server comes pre installed with the Windows Server 2008 R2 Foundation operating system for small businesses with up to 15 client users Moreover the TX100 S3 Core Edition is incredibly silent making it an excellent choice for any office environment 1 1 Concept and target groups for this manual This operating manual describes how to install set up and operate your server This operatin...

Page 12: ...DVD 2 The ServerView Suite DVD 2 is part of the ServerView Suite supplied with every server If you no longer have the ServerView Suite DVDs you can obtain the relevant current versions using the order number U15000 C289 the order number for the Japanese market please refer to the configurator of the server http primeserver fujitsu com primergy system The PDF files of the manuals can also be downlo...

Page 13: ... Text in italics indicates commands or menu items fixed font indicates system output semi bold fixed font indicates text to be entered by the user Quotation marks indicate names of chapters and terms that are being emphasized Ê describes activities that must be performed in the order shown Abc indicates keys on the keyboard V CAUTION Pay particular attention to texts marked with this symbol Failur...

Page 14: ...14 Operating Manual TX100 S3 Core Edition Introduction ...

Page 15: ...hnical Manual Hard disk drives The PRIMERGY TX100 S3 Core Edition server can accommodate up to four SAS SATA hard disk drives By default it comes equipped with two to four 3 5 inch SATA hard disk drives Onboard SATA controller The onboard SATA controller supports up to four SATA hard disk drives The LSI Embedded MegaRAID software SATA Software RAID supports RAID levels 0 1 and 10 By default two ha...

Page 16: ...des the defective system components The onboard SATA controller supports different RAID levels and increases the availability and data security of the system Server management Server management is implemented using the ServerView Operations Manager software supplied from Fujitsu Technology Solutions The ServerView Operations Manager enables the management of all PRIMERGY servers in the network via...

Page 17: ...nstalled and removed the areas of all components that can be touched without damaging them are also marked green The Flash EPROM program supplied with the Fujitsu utilities supports a fast BIOS update ServerView Remote Management ServerView Remote Management is the remote management solution from Fujitsu for PRIMERGY servers ServerView Remote Management and the relevant hardware components integra...

Page 18: ...Modules Configuration Interfaces System board type D3009 Chipset Intel C202 Processor quantity and type 1x Intel Celeron Xeon Pentium Core i3 processor Memory slots 4 Memory slot type DIMM DDR3 Memory capacity min max 2 GB 32 GB Memory protection ECC Memory notes 1333 MHz memory modules with 2 4 or 8 GB USB connectors 9 x USB 2 0 2x front 6x rear 1x internal for backup device Graphics 15 pin 1 x V...

Page 19: ...Mbit s PXE Boot by LAN via PXE Server Teaming supported Trusted Platform Module TPM Infineon 1 2 option PCI Express Gen2 x1 1x mechanically x4 notched PCI Express Gen2 x4 1x mechanically x4 notched PCI Express Gen2 x8 1x PCI Express Gen2 x8 1x mechanically x16 Hard disk bay configuration 4x 3 5 inch easy change SATA Accessible drives 2 one bay is occupied by DVD DVD RW 5 25 inch Operating buttons ...

Page 20: ...sport 2K2 25 C 60 C Humidity 10 85 non condensing Sound power level LWAd ISO 9296 tbd B standby tbd B operation Sound pressure level at adjacent position LpAm ISO 9296 tbd dB A standby tbd dB A operation Power supply configuration 1x standard power supply Max output 250 W Rated voltage range 100 V 240 V Rated frequency range 50 Hz 60 Hz Rated current max 4 0 A 2 0 A 100 V 240 V Power supply config...

Page 21: ...003 2007 USA Canada CSA C22 2 No 60950 1 07 2ed UL 60950 1 2ed Taiwan CNS 14336 China GB 4943 Electromagnetic compatibility International CISPR 22 Europe EN 55022 Class A EN 55024 EN 61000 3 2 EN 61000 3 3 ETSI 300386 USA Canada 47CFR part 15 Class A ICES 003 Taiwan CNS 13438 Class A China GB 9245 GB 17625 Japan VCCI Class A JEITA Korea KN 22 KN 24 CE marking to EU directives Low Voltage Directive...

Page 22: ...22 Operating Manual TX100 S3 Core Edition Functional overview ...

Page 23: ...rver on page 38 Ê Make sure that all necessary manuals see Documentation overview on page 12 are available print out the PDF files if required Ê Components that have been ordered additionally may be delivered loose with the server Install these in the server as described in the supplied documentation Ê Set up the server see section Setting up the server on page 39 Ê Wire the server Follow the inst...

Page 24: ...24 Operating Manual TX100 S3 Core Edition Installation steps overview ...

Page 25: ...be performed by technical specialists A technical specialist is a person who is trained to install the server including hardware and software Repairs to the device that do not relate to CSS failures shall be performed by service personnel Please note that unauthorized interference with the system will void the warranty and exempt the manufacturer from all liability Any failure to observe the guide...

Page 26: ...aging that protects it from impacts and jolts Installation and operation V CAUTION This unit should not be operated in ambient temperatures above 35 C If the unit is integrated into an installation that draws power from an industrial power supply network with an IEC309 connector the power supply s fuse protection must comply with the requirements for non industrial power supply networks for type A...

Page 27: ...ely shielded Ethernet cabling has to comply with EN 50173 and EN 50174 1 2 standards or ISO IEC 11801 standard respectively The minimum requirement is a Category 5 shielded cable for 10 100 Ethernet or a Category 5e cable for Gigabit Ethernet Route the cables in such a way that they do not create a potential hazard make sure no one can trip over them and that they cannot be damaged When connecting...

Page 28: ...ed The warranty is void if the server is damaged during installation or replacement of system expansions Only set screen resolutions and refresh rates that are specified in the operating manual for the monitor Otherwise you may damage your monitor If you are in any doubt contact your sales outlet or customer service center Before installing removing internal options to from the server turn off the...

Page 29: ...dentical batteries or with a type recommended by the manufacturer see the PRIMERGY TX100 S3 Core Edition Server Upgrade and Maintenance manual Do not throw batteries into the trash can Batteries must be disposed of in accordance with local regulations concerning special waste Replace the lithium battery on the system board in accordance with the instructions in the PRIMERGY TX100 S3 Core Edition S...

Page 30: ...eck High humidity and airborne dust levels are to be avoided Electric shocks and or server failures may be caused by liquids such as water or metallic items such as paper clips entering a drive Shocks and vibrations are also to be avoided Do not insert any objects other than the specified CDs DVDs BDs Do not pull on press hard or otherwise handle the CD DVD BD tray roughly Do not disassemble the o...

Page 31: ...ryer To avoid dust damage and deformation keep the CD DVD BD in its case whenever it is not in use Do not store CDs DVDs BDs at high temperatures Areas exposed to prolonged direct sunlight or near heating appliances are to be avoided I You can prevent damage from the optical drive and the CDs DVDs BDs as well as premature wear of the disks by observing the following suggestions Only insert disks i...

Page 32: ...st always discharge static build up e g by touching a grounded object before working with such components Any devices or tools that are used must be free of electrostatic charge Wear a suitable grounding cable that connects you to the external chassis of the system unit Always hold components with ESDs at the edges or at the points marked green touch points Do not touch any connectors or conductio...

Page 33: ...hipping Note that energy consumption can be affected by software that is installed or any changes that are made to the hardware configuration or BIOS or energy options subsequently In such cases the properties guaranteed by ENERGY STAR can no longer be assured The ServerView Operations Manager user guide contains instructions for reading out measurement values including those relating to current e...

Page 34: ... harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the r...

Page 35: ...smantling and recycling have been taken into account This saves resources and thus reduces the harm done to the environment Further information can be found at http ts fujitsu com products standard_servers index html for the EMEA market http primeserver fujitsu com primergy concept for the Japanese market Energy saving information Devices that do not need to be constantly switched on should be swi...

Page 36: ...urns recycling and disposal Please handle returns recycling and disposal in accordance with local regulations Details regarding the return and recycling of devices and consumables within Europe can also be found in the Returning used devices manual via your local Fujitsu branch or from our recycling center in Paderborn Fujitsu Technology Solutions Recycling Center D 33106 Paderborn Tel 49 5251 525...

Page 37: ...midity and heat Make sure that the server is acclimatized for the time indicated in this table before putting it into operation In the table Acclimatization time the temperature difference refers to the difference between the operating environment temperature and the temperature to which the server was exposed previously outside transport or storage temperature Temperature difference C Minimum acc...

Page 38: ...tallation location Ê Transport the server to the place where you want to set it up Ê Unpack all individual parts Keep the original packaging in case you want to transport the server again applies only to EMEA market Ê Check the delivery for any damage during transport Ê Check whether the items delivered match the details on the delivery note Ê Notify your supplier immediately should you discover t...

Page 39: ...ce areas must be adhered to The server must be accessible at the rear for connection to other devices e g memory subsystem The mains plug must be accessible easily and safely There must be a clearance of at least 200 mm in front of and behind the server to ensure adequate ventilation of the subsystem Ê Wire the server Follow the instructions in sections Connecting devices to the server on page 40 ...

Page 40: ...Upgrade and Maintenance Manual The standard connectors are indicated by symbols and color coding Figure 2 Connector panel on the rear side I Some of the devices that can be connected may require special drivers see the documentation for the connected device Ê Connect the data cables to the server and peripherals Two additional USB connectors are located on the front of the server see figure 5 on p...

Page 41: ...ou may only operate the server if its rated voltage range corresponds to the local mains voltage Ê Connect the power cord to the server power supply unit Ê Connect the mains plug to a grounded mains outlet in the in house power supply network Securing the power cord Figure 3 Securing the power cord Ê Loop the cable past the cable tie mounting bracket as shown Ê Close the cable tie around the power...

Page 42: ...ecting cables Ê Turn off all power and equipment switches Ê Disconnect all power plugs from the properly grounded power outlets Ê Connect all cables to the server and peripherals Ê Plug all data communication cables into the utility sockets Ê Plug all power cords into the properly grounded power outlets Disconnecting cables Ê Turn off all power and equipment switches Ê Disconnect all power plugs f...

Page 43: ...ting up and operation V CAUTION Follow the safety instructions in chapter Important information on page 25 6 1 Opening the server Figure 4 Removing the cover Ê Pull up on the locking lever 1 Ê Fold open the side cover 2 Ê Remove the side cover 3 0 1 ...

Page 44: ...Manual TX100 S3 Core Edition Starting up and operation 6 2 Control elements and indicators 6 2 1 Server front Figure 5 Front panel 1 Power on indicator On Off button 3 USB connectors x2 2 HDD activity indicator 1 0 ...

Page 45: ... the server from the mains voltage To disconnect from the mains completely remove the power plug s Power indicator green Lights green when the server is switched on Flashes green with a frequency of 2 Hz to indicate errors at an early BIOS POST phase for further information refer to chapter Troubleshooting and tips on page 81 Flashes green with a frequency of Hz to indicate errors at a late BIOS P...

Page 46: ...LAN indicators 1 LAN link transfer Steady green signal when a LAN connection exists Remains dark when no LAN connection exists Flashes green when LAN transfer takes place 2 LAN speed Steady yellow signal in the event of a LAN transfer rate of 1 Gbit s Steady green signal in the event of a LAN transfer rate of 100 Mbit s Remains dark in the event of a LAN transfer rate of 10 Mbit s 0 0 ...

Page 47: ... The push button mains switch 1 on the power supply unit is employed in the Zero Watt concept but does not apply to the headless operating mode For further details on the zero Watt functionality please refer to the PRIMERGY TX100 S3 Standard operating manual available on your ServerView Suite DVD 2 or from the Fujitsu Technology Solutions manuals server at http manuals ts fujitsu com For the Japan...

Page 48: ...on uses onboard Ethernet port 1 see section Connecting devices to the server on page 40 6 3 2 Step 2 Switching the server on When switching on your PRIMERGY TX100 S3 Core Edition server it will perform a hardware test and then boot the pre installed Microsoft Windows Server 2008 R2 Foundation operating system V CAUTION The On Off button does not disconnect the server from the mains voltage To comp...

Page 49: ...ly identifies a computer or other device on a TCP IP network TCP IP is the protocol that your computer uses to communicate with other computers on your network Ê Determine your network configuration Please read the following sections thoroughly to help you decide how to establish the remote connection Connect by computer name If DHCP Dynamic Host Configuration Protocol is enabled on your network t...

Page 50: ...55 0 For further details on how to configure network settings refer to section Network configuration optional on page 53 V It is highly recommended to take note of the original network setting values e g IP address subnet mask default gateway before altering the network configuration Ensure that the IP address is not your server s default address 192 168 10 10 and is not otherwise in use on the ne...

Page 51: ...roceed as follows Ê On your client computer click Start point to Run and then type mstsc in the Open box Ê Click OK The Remote Desktop Connection window will open Ê In the Computer box type the default IP address or the default computer name of your PRIMERGY TX100 S3 Core Edition server Ê Click Connect Ê Click on the Administrator icon type the default password of the Headless server into the pass...

Page 52: ...therwise the Initial Configuration Tasks pane will not open after logging in If you have disabled the pane by mistake you can reopen it as follows Ê Click Start click Run type oobe exe and then click OK Please note that the Initial Configuration Tasks pane is meant only to complete the server installation Use Server Manager for daily system management tasks Ê Click Start point to Administrative To...

Page 53: ...lick Click here to install additional Language The Region and Language windows will appear Ê Choose your preferred language from the subsequent menu and click Install language Ê Wait until the installation process is complete The Region and Language windows will appear Ê From the Keyboards and Languages tab choose your language and press OK Ê Log out and log in again for the new language settings ...

Page 54: ...ch your destination network I Please note that by changing the IP address the Remote Desktop connection will be interrupted and the remote window will freeze Close the window and re establish the Remote Desktop connection as described in section Step 3 Establishing a Remote Desktop connection on page 49 Make sure you use your new IP address instead of the default values see section Connecting to y...

Page 55: ...S server address automatically using DHCP click Obtain DNS server address automatically and then click OK Ê To specify a DNS server address click Use the following DNS server addresses and then in the Preferred DNS server and Alternate DNS server boxes type the addresses of the primary and secondary DNS servers Ê To change advanced DNS WINS and IP settings click Advanced Ê After integrating your P...

Page 56: ...ider the following restrictions of the pre installed Windows Server 2008 R2 Foundation operating system Your server can only be joined at the root of the domain and can t be used to create child domains In case joined to a child domain or used to create a child domain the server will display a warning and if not rectified will shut down in 10 days The domain containing Windows Server 2008 R2 Found...

Page 57: ...your server using a secure internet connection in order to analyze and resolve technical problems quickly and efficiently The AIS Connect client software has been pre installed on your PRIMERGY TX100 S3 Core Edition server and should be activated when first logging in Figure 9 AIS Connect client activation A Ê Click Open remote service conditions for privacy and data protection information Ê After...

Page 58: ...Edition Starting up and operation Figure 10 AIS Connect client activation B Ê Click I agree to confirm your agreement to the terms and conditions or Back to return to the previous wizard screen Figure 11 AIS Connect client activation C ...

Page 59: ... your country from the drop box Ê Click Complete Activation I If no internet connection is available at the completion of the activation AIS Connect will try to submit the activation information for a few minutes before closing the window An AIS Connect task bar icon will appear I By default the AIS Connect client will automatically load on startup Ê Right click on the AIS Connect icon then choose...

Page 60: ...s recommended to change your password after it has been used Further AIS Connect functions available from the task bar context menu Messages Display messages sent to your system through AIS Connect Set Remote Policy Accept or decline incoming remote access requests Make Smart Poll Send a connection request I This function is only to be activated upon instruction from a member of the support staff ...

Page 61: ...e Microsoft Windows operating system through your server s onboard Ethernet port 1 see section Connecting devices to the server on page 40 Ê If DHCP is not available on your network on startup your Headless server obtains a static standard IP address see section Connecting to your server on page 49 In case of static IP configurations ensure that your client s IP address is on subnet 192 168 10 x a...

Page 62: ...B stick to the client computer Ê In Windows Explorer select the USB device point to the Recovery directory and double click Recovery cmd The Maintenance and Recovery Manager user interface will open Figure 13 Maintenance and Recovery Manager user interface The Maintenance and Recovery Manager offers the following functionality ...

Page 63: ...ption is intended for experienced users only Reboot System Shutdown Reboot or shut down your system Recovery section V Action items from the Recovery section will modify the system Reinstall Windows Recover the operating system while preserving data on separate partitions This recovery option is described in section Operating system recovery on page 71 Create RAID and Reinstall Recover the operati...

Page 64: ...r a listing of the gathered output files please refer to the PrimeCollect user guide available on your ServerView Suite DVD 2 or from the Fujitsu Technology Solutions manuals server at http manuals ts fujitsu com For the Japanese market please use the following URL http primeserver fujitsu com primergy manual Ê Establish a VNC connection as described in section Accessing the server using a VNC con...

Page 65: ...TX100 S3 Core Edition Operating Manual 65 Starting up and operation Figure 15 PrimeCollect collecting data Ê Click Collect Data to start collecting system information ...

Page 66: ... TX100 S3 Core Edition Starting up and operation Figure 16 PrimeCollect saving data A When the data retrieval process is complete the Save button will become available Ê Click Save to store the gathered system information ...

Page 67: ...ect saving data B Ê Click Save I Use the preset storage folder on RAM drive X X Users Public Documents Leave the default file name unchanged Transfering the PrimeCollect file to your client computer Ê Click on the File Transfer icon in the VNC client menu bar Figure 18 VNC client menu bar ...

Page 68: ...t storage folder X Users Public Documents Ê Locate and select the PrimeCollect file zip format you have saved earlier Ê In the left column select the destination directory on your local client system Ê Click Receive to transfer the PrimeCollect file to your local client system Ê Contact the Fujitsu Technology Solutions customer support to analyse the log files and recommend further measures ...

Page 69: ...Remove the Maintenance Recovery DVD and close the DVD tray Figure 20 Maintenance and Recovery Manager user interface reboot shutdown Ê Select Reboot System or Shutdown from the Maintenance section in the Maintenance and Recovery Manager menu to reboot your server into the operating system or shutting it down ...

Page 70: ...s Fujitsu Technology Solutions cannot be held responsible for data loss due to hardware failure or system recovery Ensure to schedule and perform regular backups of your data Your responsibilities also include storing and maintaining backup media In order to design a backup schedule either use your preferred backup solution or the backup and recovery features built right into Windows Server 2008 R...

Page 71: ...recovery Ê Ensure that the Maintenance Recovery DVD is in your DVD drive Ê If the default RAID or HDD configuration has been altered please ensure that the system meets the minimum requirements for operating system recovery a RAID 1 volume consisting of two hard disk drives two partitions on Disk 0 with the following capacities Primary partition at least 50 GB Recovery partition at least 300 MB Fo...

Page 72: ...es during the process The VNC connection will be closed upon the first reboot and cannot be re established until the installation is complete Ê Click Yes to choose a Japanese user interface and software environment after the installation process is complete Click No for the default English user interface environment Ê In order to initiate the installation process confirm the warning message Ê Wait...

Page 73: ...n your DVD drive Ê Select Create RAID and Reinstall from the Recovery section in the Maintenance and Recovery Manager menu V CAUTION All user data will be lost when resetting your server The existing RAID configuration including all partitions on all hard disk drives will be destroyed and replaced Ensure to backup your data before proceeding If the operating system is no longer accessible use the ...

Page 74: ...s been started the device must not be switched off unless the DVD tray opens indicating that the installation process is complete I The RAID array rebuild and recovery installation will be performed completely unattended The server will reboot several times during the process The VNC connection will be closed upon the first reboot and can be re established about three minutes later for a limited t...

Page 75: ...ServerView Suite Administration and Manageability RAID Management For the Japanese market please use the following URL http primeserver fujitsu com primergy manual After booting the server from the Maintenance Recovery DVD Ê Click Start Shell to open the command line interface Ê Enter the ServerView RAID command amcli exe amCLI is a command line interface to ServerView RAID Manager It can be used ...

Page 76: ...ive seconds to send a control signal for power button override Switching off the server from the Maintenance and Recovery Manager See section Rebooting or shutting down the server on page 69 6 8 Other On Off options Besides the On Off button the server can be switched ON and OFF in the following ways Timer controlled switch on off Using the ServerView Operations Manager you can configure that the ...

Page 77: ...ugs from the properly grounded power outlets Do not clean any interior parts yourself leave this job to a service technician Do not use any cleaning agents that contain abrasives or may corrode plastic Ensure that no liquid enters the system Ensure that the ventilation areas of the server and the monitor are clear Do not use any cleaning sprays including flammable types It may cause a device failu...

Page 78: ...78 Operating Manual TX100 S3 Core Edition Starting up and operation ...

Page 79: ...on Operating Manual 79 7 Property and data protection To prevent it being removed from its location the server can be secured to a fixed object with a steel cable or lock running through a recess on the back or side cover ...

Page 80: ...80 Operating Manual TX100 S3 Core Edition Property and data protection ...

Page 81: ...es that led to the fault Also make a list of any error messages that were displayed Ê Switch off the server Ê Contact the Fujitsu Technology Solutions customer service team 8 1 Power on indicator remains dark The power on indicator remains dark after you switch on your device Power cords connected incorrectly Ê Make sure that the power cord is correctly connected to the server and the grounded pow...

Page 82: ... Check if the CD DVD BD is scratched bent or otherwise damaged to the point of unreadability In this case replace the damaged disc 8 4 Added drive reported as defective The RAID controller is not configured for this drive Ê Use ServerView RAID Manager to reconfigure your RAID controller For further information please refer to the ServerView Suite RAID Management user guide available on your Server...

Page 83: ...event log on your Headless server to identify and diagnose the source of current system problems Network connection problems Ê Check the network cable between the client computer and the Headless server for proper connection Ê Ensure that the LAN activity LEDs on the Ethernet adapters of your client computer and Headless server indicate a successful connection Ê Try using a different network cable...

Page 84: ...tself off Server Management has detected an error Ê Check the error list in the System Event Log using the ServerView Operations Manager and try to identify and resolve the problem Ê If the problem cannot be resolved create log files using the PrimeCollect application available from the Windows Start menu on your Headless server see section 6 4 2 on page 64 and contact the Fujitsu Technology Solut...

Page 85: ...network through its onboard Ethernet port 1 see section Connecting devices to the server on page 40 Ê If the Remote Desktop connection failed while connecting to your Headless server by its computer name try establishing the connection by specifying its IP address if available Ê Ensure that the Remote Desktop connection is not blocked by local firewall settings or a security suite on your client c...

Page 86: ... been disconnected Ê Check the network cable between the client computer and the Headless server for proper connection Ê Ensure that the LAN activity LEDs on the Ethernet adapters of your client computer and Headless server indicate a successful connection Ê Use a direct network connection between client computer and Headless server instead of a switched network connection Ê Try using a different ...

Page 87: ...two hard disk drives Ê Terminate all applications and shut down the server I If the server does not shut down properly press and hold the On Off button for five seconds until the server switches off Ê Disconnect the AC power cord from the system Ê Pull the locking lever and fold out the side cover Ê Unlatch and remove the side cover Ê Disconnect the SATA data cables of the hard disk drives you wan...

Page 88: ...ger possible to establish a Remote Desktop connection or access any service or file on the Headless server Additionally the Power on indicator reports an error by flashing continuously There are two different error states indicated by the the Power on indicator The Power on indicator flashes at a high frequency 2 Hz twice every second This error state indicates that an error occurred during the ea...

Page 89: ...proceed as follows Ê Terminate all applications and shut down the server I If the server does not shut down properly press and hold the On Off button for five seconds until the server switches off Ê Disconnect the AC power cord from the system Ê Pull the locking lever and fold out the side cover Ê Unlatch and remove the side cover Ê Ensure that all data and power cables on the hard disk drives are...

Page 90: ...90 Operating Manual TX100 S3 Core Edition Troubleshooting and tips ...

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