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Fujitsu PRIMERGY RX300 S5, Operating Manual

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Fujitsu PRIMERGY RX300 S5 Operating Manual Download Page 85

RX300 S5

Operating manual

85

8

CSS components

This chapter describes how to handle CSS components and how to identify 
defective CSS components and replace them yourself.

I

Further information on the CSS concept is provided in the "PRIMERGY 
ServerView Suite Local Service Concept - LSC" manual on PRIMERGY 
ServerView Suite DVD 2.

V

CAUTION!

Follow the safety instructions in the chapter 

"Important information" on 

page 27

.

In the PRIMERGY RX300 S5 server, the following components are considered 
to be CSS components:

–

Hot-plug components

–

Hot-plug power supply units

–

Hot-plug hard disk drives

–

Hot-plug fan modules

You can expand or replace the hot-plug components during operation.

–

Non-hot-plug components

–

Memory modules

–

expansion cards

These components can be changed by you in the event of an error. 
Expansions and upgrades may only be carried out by authorized specialist 
personnel. These operations are described in the "Options Guide".

Summary of Contents for PRIMERGY RX300 S5

Page 1: ...Edition september 2009 PRIMERGY RX300 S5 Operating manual ...

Page 2: ...igh quality standard and user friendliness this documentation was created to meet the regulations of a quality management system which complies with the requirements of the standard DIN EN ISO 9001 2000 cognitas Gesellschaft für Technik Dokumentation mbH www cognitas de Copyright and Trademarks Copyright 2009 Fujitsu Technology Solutions GmbH All rights reserved Delivery subject to availability Th...

Page 3: ...nformity 34 3 4 FCC Class A Compliance Statement 35 3 5 Transporting the server 36 3 6 Notes on installing in the rack 37 3 7 Environmental protection 38 4 Hardware installation 41 4 1 Unpacking the server 42 4 2 Installing removing the server in from the rack 43 4 2 1 Rack system requirements 43 4 2 2 Installation in PRIMECENTER DataCenter Rack 47 4 2 3 Installation in 3rd party racks 52 4 3 Conn...

Page 4: ... RAID controller 73 5 3 2 Configuring the server and installing the operating system with the ServerView Installation Manager 74 5 3 3 Configuring the server and installing the operating system without the ServerView Installation Manager 75 5 4 Cleaning the server 76 6 Property and data protection 77 6 1 BIOS Setup security functions 77 7 Troubleshooting and tips 79 7 1 Power on indicator remains ...

Page 5: ...nch HDD module and dummy module 90 8 1 2 3 Handling hard disk drives and HDD modules 91 8 1 2 4 Removing installing the dummy module 91 8 1 2 5 Installing the HDD module 93 8 1 2 6 Removing the HDD module 95 8 1 3 Replacing the hot plug fan modules 97 8 1 3 1 Replacing the fan modules 98 8 2 Non hot plug components 100 8 2 1 Replacing a memory module 101 8 2 1 1 Removing the air cowl 101 8 2 1 2 R...

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Page 7: ...ext generation of 6 core processors High performance scalability impressive reliability and excellent extension options are combined in a powerful design The Cool safe cooling concept with improved air flow cooling technology honeycomb design ensures the highest possible performance of the processors at work at the same time the system is extremely reliable thanks to the reduced heat dissipation T...

Page 8: ... Quick Installation Guide DVD booklet only included with the PRIMERGY ServerView Suite as a printed copy Safety notes and other important information manual Warranty manual PRIMERGY ServerView Suite Local Service Concept LSC manual Returning used devices manual Helpdesk leaflet Technical manual for the system board D2619 PRIMERGY RX300 S5 Server Operating Manual PRIMERGY RX300 S5 Server Options Gu...

Page 9: ...00 C289 The PDF files of the manuals can also be downloaded free of charge from the Internet The overview page showing the online documentation available on the Internet can be found using the URL http manuals ts fujitsu com The PRIMERGY server documentation can be accessed using the Industry standard servers navigation option Further sources of information PRIMERGY Abbreviations and Glossary on t...

Page 10: ... a CSS event arises for more information on the behavior of these indicators see chapter Starting up and operation on page 59 and the PRIMERGY ServerView Suite Local Service Concept LSC manual on the PRIMERGY ServerView Suite DVD 2 You can also fit your server with a ServerView Local Service Panel which enables you to identify the type of component affected by the error directly on the server for ...

Page 11: ...ctivated via the BIOS system for more information refer to the Fujitsu Technology Solutions BIOS manual V CAUTION When using the TPM note the program descriptions provided by the third party manufacturers You must also create a backup of the TPM content To do this follow the third party manufacturer s instructions Without this backup if the TPM or the system board is faulty you will not be able to...

Page 12: ... each be used as PCIe Gen2 x8 slots if the neighboring slot is free Figure 1 Slots for expansion cards Basic Configuration Seq No Slot no Features 1 1 PCI express x4 SAS SATA RAID controller 2 2 PCI express x4 3 3 PCI express x4 x8 only when slot 2 remains empty 4 4 PCI express x4 5 5 PCI express x4 x8 only when slot 4 remains empty 6 6 PCI express x8 7 7 PCI express x8 Table 1 Slots for expansion...

Page 13: ...inch DAT or RDX drive Figure 2 RX300 S5 with 6 3 5 inch HDD modules 8 2 5 inch SAS SATA hard disk drives up to eight 2x4 HDD modules each with a 2 5 inch SAS SATA hard disk drive with a maximum height of 15 mm Slot for an optional 3 5 inch DAT or RDX drive Figure 3 RX300 S5 with 8 2 5 inch HDD modules 12 2 5 inch SAS SATA hard disk drives up to twelve 3x4 HDD modules each with a 2 5 inch SAS SATA ...

Page 14: ...the controller see section Configuring the server on page 73 Modular RAID 5 6 controller with MegaRAID functionality SAS MegaRAID RAID levels 0 1 10 1E 5 50 6 and 60 are supported for internal hard disk drive configurations As an option a battery backup unit BBU can save the memory content even if the power fails Cache memory sizes of 256 Mbyte and 512 Mbyte are available For more information on c...

Page 15: ...r available for HDD modules For the configuration with 8 2 5 inch HDD modules an optional 3 5 inch DAT or RDX drive can be installed next to the right hand drive cage I The accessible drives components described in this section cannot be replaced during operation USB port external Three USB ports on the front of the device support activities carried out by the service technician The maximum length...

Page 16: ... reliable thanks to the reduced heat dissipation The server is cooled by either one or two rows of fans redundant In the standard setup one row of fans with five hot plug fans is installed If two rows of fans are installed each of them forms a redundant unit Defective fans can be replaced during operation for further details see Replacing the hot plug fan modules on page 97 In a redundant configur...

Page 17: ...ry configuration Memory modules can be protected against failure by mirroring Memory Mirroring Memory Mirroring is roughly comparable to RAID level 1 for hard disk arrays I For further information according to memory mudule population please refer to the technical manual of the system board D2619 ASR R Automatic Server Reconfiguration and Restart restarts the system in the event of an error and au...

Page 18: ...cure communication SSH SSL Power Management for the managed server depending on its system status Power Consumption Management Connecting virtual drives as remote storage Text based and graphic console bypass Advanced Video Redirection Command Line Interface CLI Simple interactive or script based iRMC S2 configuration Customer Self Service CSS iRMC S2 s own user management Multi computer global iR...

Page 19: ...toring regardless of server status High performance graphical console bypass AVR protected by HTTPS SSL 128 bit Remote storage via USB Remote power on Wake On LAN Intrusion detection in the floorstand model Temperature monitoring of the CPU and the surrounding area Monitoring of PCI bus loading Detailed status and error reports for bus systems processors and main memory Watchdog timer for Automati...

Page 20: ...recognition In order to prevent the components from being damaged by incorrect handling when they are being installed and removed the areas of all components that can be touched without damaging them are also marked green PRIMERGY diagnostic LEDs fitted on the system board show which component memory module processor fan or expansion card is not functioning properly The Flash EPROM program supplie...

Page 21: ...nd an excellent return on investment for the remote management solution The administrator can access all system information and information from the sensors such as fan speeds or voltages via the iRMC S2 s Web interface see section iRMC S2 with integrated service LAN port on page 18 He can also start the text based or graphic console bypass Advanced Video Redirection AVR and get information about ...

Page 22: ...nds or menu items Quotation marks indicate names of chapters and terms that are being emphasized Ê describes activities that must be performed in the order shown V CAUTION pay particular attention to texts marked with this symbol Failure to observe this warning may endanger your life destroy the system or lead to the loss of data I indicates additional information notes and tips ...

Page 23: ... dissipation 2638 8 kJ h Main power fuse 16 A Protection class I Product safety IEC 60950 1 EN 60950 1 UL CSA 60950 1 CNS 14336 GB 4943 EN 50371 Ergonomics IK1 ITB2000 2009 Electromagnetic compatibility FCC class A CNS 13438 class A VCCI class A AS NZS CISPR 22 class A GB 9254 class A GB 17625 KN22 interference emissions EN 55022 class A EN 300386 KN29 Harmonic current EN 61000 3 2 Flicker EN 6100...

Page 24: ...ack 735 mm Cable depth in rack 100 mm 1000 mm rack recommended Environment class 3K2 Environment class 2K2 Environment class 3 1 EN 60721 IEC 721 part 3 3 EN 60721 IEC 721 part 3 2 ETX 300 019 2 3 T3 1 Temperature Operating 3K2 10 C 35 C Transport 2K2 25 C 60 C Humidity 10 85 Mechanical environmental conditions Operating EN 60721 3 3 class 3M2 Transport EN 60721 3 2 class 2M2 Sound power level LWA...

Page 25: ... Keep these parts in a safe place They are designed to be used for installing optional components at a later time Ê Transport the server to the place where you want to set it up Ê Make sure that you have all necessary manuals see Further sources of information on page 9 print out the PDF files if required Ê Mount the server into the rack see Installing removing the server in from the rack on page ...

Page 26: ...erverView Suite Server Installation and Deployment Configuration information can also be found in section Configuring the server and installing the operating system with the ServerView Installation Manager on page 74 Local configuration and installation with or without the ServerView Installation Manager see section Configuring the server and installing the operating system with the ServerView Ins...

Page 27: ...se contact your sales outlet or our customer service team V CAUTION The actions described in this manual shall be performed by technical specialists A technical specialist is a person who is trained to install the server including hardware and software Repairs to the device that do not relate to CSS failures shall be performed by service personnel Please note that unauthorized interference with th...

Page 28: ...packaging that protects it from impacts and jolts Installation and operation V CAUTION This unit should not be operated in ambient temperatures above 35 C If the unit is integrated into an installation that draws power from an industrial power supply network with an IEC309 connector the power supply s fuse protection must comply with the requirements for non industrial power supply networks for ty...

Page 29: ...73 and EN 50174 1 2 standards apply for LAN cabling The minimum requirement is the use of a category 5 screened LAN cable for 10 100 Mbit s Ethernet or a category 5e cable for Gigabit Ethernet The requirements from the ISO IEC 11801 specification must also be met Route the cables in such a way that they do not create a potential hazard make sure no one can trip over them and that they cannot be da...

Page 30: ...ll other expansions they may damage the system or violate the safety regulations Information on which system expansions are approved for installation can be obtained from our customer service center or your sales outlet The components marked with a warning notice e g lightning symbol may only be opened removed or exchanged by authorized qualified personnel Exception CCS components can be replaced ...

Page 31: ...umstances sharp CD DVD fragments can pierce the cover of the CD DVD drive equipment damage and can fly out of the device danger of injury particularly to uncovered body parts such as the face or neck I You can prevent mechanical damage and damage to the CD DVD drive as well as premature CD DVD wear by observing the following suggestions Only insert CDs DVDs in the drive when needed and remove them...

Page 32: ... They must be disposed of in accordance with local regulations concerning special waste The battery must be disposed of in accordance with local regulations concerning special waste Replace the lithium battery on the system board in accordance with the instructions in the technical manual for the system board All batteries containing pollutants are marked with a symbol a crossed out garbage can In...

Page 33: ...u must always discharge static build up e g by touching a grounded object before working with such components Any devices or tools that are used must be free of electrostatic charge Wear a suitable grounding cable that connects you to the external chassis of the system unit Always hold components with ESDs at the edges or at the points marked green touch points Do not touch any connectors or condu...

Page 34: ...ification at shipping Note that energy consumption can be affected by software that is installed or any changes that are made to the BIOS or energy options subsequently In such cases the properties guaranteed by ENERGY STAR can no longer be assured The ServerView Operations Manager user guide contains instructions for reading out measurement values including those relating to current energy consum...

Page 35: ...interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between equipment and the receiver...

Page 36: ...user may be required to take adequate measures 3 5 Transporting the server V CAUTION Only transport the server in its original packaging or in packaging that protects it from impacts and jolts Do not unpack the server until it is at its installation location If you need to lift or transport the server ask other people to help you Never lift or carry the device by the handles on the front panel ...

Page 37: ...ed with the corresponding rack When installing the rack make sure that the anti tilt mechanism is correctly fitted For safety reasons no more than one unit may be removed from the rack at any one time during installation and maintenance work If several units are simultaneously removed from the rack there is a risk that the rack could tip over The rack must be connected to the power supply by an au...

Page 38: ...ntil they are needed as well as during long breaks and after completion of work Packaging information Do not throw away the packaging You may need it later for transporting the system If possible the equipment should only be transported in its original packaging Information on handling consumables Please dispose of printer consumables and batteries in accordance with the applicable national regula...

Page 39: ...u Technology Solutions branch or from our recycling center in Paderborn Fujitsu Technology Solutions Recycling Center D 33106 Paderborn Tel 49 5251 8 18010 Fax 49 5251 8 333 18010 The device must not be disposed of with domestic waste This device is labeled in compliance with European directive 2002 96 EC on waste electrical and electronic equipment WEEE This directive sets the framework for retur...

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Page 41: ...nd heat Make sure that the server is acclimatized for the time indicated in this table before putting it into operation In the table Acclimatization time the temperature difference refers to the difference between the operating environment temperature and the temperature to which the server was exposed previously outside transport or storage temperature Temperature difference C Minimum acclimatiza...

Page 42: ...on location Ê Transport the server to the place where you want to set it up Ê Unpack all individual parts Keep the original packaging in case you want to transport the server again Ê Check the delivery for any damage during transport Ê Check whether the items delivered match the details on the delivery note The product name and serial number of the product can be found on the ID card Ê Notify your...

Page 43: ...requirements The rack systems from Fujitsu Technology Solutions PRIMECENTER Rack and DataCenter Rack support the installation of PRIMERGY servers Installation in most current rack systems from other manufacturers 3rd party racks is also supported To accommodate the ventilation concept and ensure proper ventilation any unused areas in the rack must be sealed using dummy covers The power is supplied...

Page 44: ...45 1 Front of rack 2 Rear of rack A Rack depth comparison PRIMECENTER Rack 940 1000 1100 mm B Rack width comparison PRIMECENTER rack 700 mm C Clearance for 19 installation level C1 Front 19 installation level C2 Rear 19 installation level D Cable routing area cable area depth and ventilation E Space for front panel and ventilation F Space for right and left support systems P PRIMERGY server instal...

Page 45: ...RX300 S5 Operating manual 45 Hardware installation Installing removing the server in from the rack Figure 6 Mechanical requirements 735 770 mm 100 mm 1 6mm ...

Page 46: ... ensure that they can be adjusted to different rack depths No cable management support delivered with the mounting kit Climatic conditions An unobstructed air intake in the rack front and air discharge in the rear cover of the rack are essential for ventilation of the installed server In general the ventilation concept ensures that the necessary cooling is achieved by the horizontal self ventilati...

Page 47: ...in the Technical Manual for the PRIMECENTER and or DataCenter Rack Fitting the support bracket When mounting the left telescopic rail in the PRIMECENTER DataCenter Rack the supplied support bracket must first be mounted on the rear left support upright flush with the bottom edge of the device Figure 7 Fitting the support bracket Ê Position the support bracket at the corresponding height on the rea...

Page 48: ...emoving the outer telescopic rail Ê Extend the telescopic rail fully 1 Ê Unlock the outer telescopic rail and remove it With fully extendable rails a Press the locking lever to release the server rail With partially extendable rails b Press the release spring to release the server rail Ê Repeat the steps with the second telescopic rail a b 1 1 ...

Page 49: ...ing bolts see 1 Ê Clamp the left hand support system 2 between the front left support upright and the support bracket by pressing the support system together positioning it on the front support upright and releasing it again The support system automatically adjusts to the rack depth Ê The support system no longer has to be fixed to the front support upright because the easy lock engages and ensure...

Page 50: ...e right hand support system with the front and rear right support uprights Ê Fit the PRIMECENTER DataCenter rack cable management as described in the technical manual for the corresponding rack Preparing the server Figure 10 Preparing the server Ê Place the outer telescopic rails on the sides of the server see arrow 1 in figure 10 Slide the outer telescopic rails forwards to secure them see arrow ...

Page 51: ...ls completely to the front 1 I They must click into place so that they can no longer be moved Ê Insert the prepared server into the protruding interior telescope rails 2 until the rails engage Ê Release the locking mechanism of both telescopic rails see 3a for fully extending rails and 3b for partially extending rails Ê Push the server as far as it will go into the rack 4 Ê Fasten the server to th...

Page 52: ...ts support bracket or cable management system I Under certain circumstances you will not be able to use some of the parts from the rack installation kit supplied you will need to use original 3rd party rack parts instead Ê Remove the outer telescopic rail as described in page 48 figure 8 Inserting the server The support systems can be used for installation depths of 735 770 mm The spring element o...

Page 53: ...marked with symbols and some are color coded Figure 12 Connection panel on the rear I Some of the devices that can be connected may require the installation and setting up of special software e g drivers see the documentation for the connected device Ê Connect the desired devices to the server 1 Serial port COM 2 turquoise 5 Port LAN service 10 100 Mbit s 2 Serial port COM 1 turquoise 6 Port LAN 2...

Page 54: ...tor Ê Connect the monitor keyboard and mouse to the standard ports of the server see table and figure 12 on page 53 I If a separate graphics card is installed in a slot the graphic controller on the system board is automatically deactivated The corresponding monitor port VGA can not be used Plug the data cable of the monitor into the monitor port of the graphics card Ê Connect the power cable of t...

Page 55: ...pply units automatically set themselves to a voltage in the range of 100 V 240 V Make sure that your local mains voltage is within the correct range 4 4 1 Connecting the power cord Figure 14 Connecting the server to the mains Ê Connect the power cable with the insulated connector to the power supply unit of the server and plug the power plug into a grounded outlet on the mains socket strip on the ...

Page 56: ...ector cannot be disconnected from the server accidentally The cable tie is included in the accessories pack that is delivered together with the server Figure 15 Using cable ties Ê Thread the cable tie through the eye Ê Pull the cable tie tight to secure the power cable The insulated connector cannot now be disconnected from the server accidentally I You can loosen the cable tie by opening the smal...

Page 57: ...d disconnect the cables in the order described below Connecting cables Ê Turn off all power and equipment switches Ê Disconnect all power plugs from the grounded shockproof sockets Ê Connect all cables to the server and peripherals Ê Plug all data communication cables into the utility sockets Ê Plug all power cables into the grounded shockproof sockets Disconnecting cables Ê Turn off all power and...

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Page 59: ... 5 1 Controls and indicators 5 1 1 Front of server Figure 16 Front side indicators and controls 1 3 x USB ports 6 Hard disk activity indicator 2 Monitor port optional 7 Global Error indicator 3 Reset button 8 CSS indicator 4 NMI button 9 ID indicator ID button 5 Power on indicator On Off button 10 DVD drive activity indicator 1 2 3 4 5 9 6 8 7 10 ...

Page 60: ... system I The On Off button does not disconnect the server from the mains voltage To disconnect from the mains completely remove the power plug s NMI NMI button V CAUTION Do not press Risk of loss of data The NMI button may only be used by service RST Reset button Pressing the reset button reboots the system V CAUTION Risk of loss of data ID ID button Lights up blue on the front and on the rear of...

Page 61: ...cessed Global Error indicator orange Lights up orange if a prefailure event has been detected that requires precautionary service intervention Flashes orange if an error was detected that requires service intervention Does not light up if there is no critical event If the event is still acute after a power failure the indicator is activated after the restart The indicator also lights up in standby...

Page 62: ...en the system is OK If the event is still acute after a power failure the indicator is activated after the restart The indicator also lights up in standby mode For more information on the CSS concept see Customer Self Service CSS on page 10 ID ID indicator blue Lights up blue when the system has been selected by pressing the ID button To deactivate press the button again The ID indicator can also ...

Page 63: ...rs 5 1 1 3 Indicators on the drives DVD drive activity indicator Lights up green when the storage medium is being accessed Indicators on the optional USB magnetic tape drive Figure 17 USB magnetic tape drive 1 Tape indicator medium ON Ready Flashing Active 2 Clean indicator 2 1 ...

Page 64: ...anual RX300 S5 Controls and indicators Starting up and operation Indicators on the optional RDX drive Figure 18 RDX drive I The access indicator is located on the medium 1 Medium indicator ON Ready Flashing Active 1 ...

Page 65: ...HDD FAULT orange in conjunction with a RAID controller Does not light no HDD error Lights up HDD Faulty or Rebuild Stopped drive defective needs replacing a rebuild process was stopped or the HDD module is not correctly inserted Slow flashing HDD Rebuild the data is being restored after changing a drive Fast flashing HDD Identify Four fast blinks pause HDD Predicted Fault Two fast flashes pause HD...

Page 66: ...e event has been detected that requires precautionary service intervention Flashes orange if an error was detected that requires service intervention Does not light up if there is no critical event If the event is still acute after a power failure the indicator is activated after the restart The indicator also lights up in standby mode You can find more details on the indicated errors in the Syste...

Page 67: ...en the system is OK If the event is still acute after a power failure the indicator is activated after the restart The indicator also lights up in standby mode For more information on the CSS concept see Customer Self Service CSS on page 10 ID ID indicator blue Lights up blue when the system has been selected by pressing the ID button To deactivate press the button again The ID indicator can also ...

Page 68: ...if a LAN connection exists Does not light up if no LAN connection exists Flashes green when a LAN transfer is in progress 4 LAN transfer rate indicator standard LAN Lights yellow for a LAN transfer rate of 1 Gbit s Lights up green for a LAN transfer rate of 100 Mbit s Does not light up for a LAN transfer rate of 10 Mbit s 5 LAN activity indicator LAN shared with service Lights up green if a LAN co...

Page 69: ...it Figure 22 Indicator on hot plug power supply unit 1 Indicator on hot plug power supply unit two colors Flashes green when the server is switched off but mains voltage is present standby mode Lights up green when the server is switched on and functioning properly Lights up orange if the power supply unit has failed 1 1 ...

Page 70: ... of the hot plug fans A bicolor status indicator LED on the system board is assigned to each fan The status indicators are not visible unless the housing is open The respective LED is set with commands in Server Management LED Meaning Green Lights up Fan in operation Orange Lights up Fan failure ...

Page 71: ...verView Suite DVD 1 in the DVD drive Ê Follow the on screen instructions see also section Configuring the server and installing the operating system with the ServerView Installation Manager on page 74 or section Configuring the server and installing the operating system without the ServerView Installation Manager on page 75 System already installed Ê Press the On Off button item 5 in figure 16 on ...

Page 72: ...re that the server is switched on off controlled by timer Ring indicator The server is switched on by an internal or external modem Wake up On LAN WOL The server is switched on by a command via the LAN Magic PacketTM After power failure The server automatically reboots following a power failure depending on the settings in the BIOS or in iRMC S2 Power button override The system can be switched off...

Page 73: ...nformation refer to the Integrated RAID for SAS User s Guide on the PRIMERGY ServerView Suite DVD 2 under Industry Standard Servers Expansion Cards Storage Adapters LSI RAID SCSI Controllers A separate utility is available to the controller for MegaRAID configuration For further information refer to the SAS Software User s Guide on the PRIMERGY ServerView Suite DVD 2 under Industry Standard Server...

Page 74: ...isted installation of all leading server operating systems Wizard assisted creation of configuration files for unattended installation of several PRIMERGY servers with identical hardware configurations Installation of drivers and additional software I The software that can be installed depends on your server s hardware configuration This configuration is detected automatically I Descriptions of op...

Page 75: ...onfigure the controller as described in section Configuring the SAS SATA RAID controller on page 73 Configuring SAS SATA RAID controller with MegaRAID functionality Configure the controller as described in section Configuring the SAS SATA RAID controller on page 73 Installing the operating system Ê Insert the CD DVD for the operating system you want to install Ê Reboot the server Ê Follow the inst...

Page 76: ...his job to a service technician Do not use any cleaning agents that contain abrasives or may corrode plastic Ensure that no liquid enters the system Ensure that the ventilation areas of the server and the monitor are clear Clean the keyboard and the mouse with a disinfecting cloth Wipe the server and monitor casing with a dry cloth If particularly dirty use a cloth that has been moistened in a mil...

Page 77: ... the BIOS Setup security functions 6 1 BIOS Setup security functions The Security menu in BIOS Setup offers various options for protecting your data from unauthorized access By combining these options you can also achieve optimum protection for your system I A detailed description of the Security menu and how to assign passwords can be found in the BIOS Setup documentation on the PRIMERGY ServerVi...

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Page 79: ...ws Ê Make a list of the steps performed and the circumstances that led to the fault Also make a list of any error messages that were displayed Ê Switch off the server Ê Contact our customer service team 7 1 Power on indicator remains unlit The power on indicator remains dark after you switch on your device Power cable incorrectly connected Ê Make sure that the power cable s is are correctly connec...

Page 80: ...ropriate password Brightness control is set to dark Ê Set the brightness control on the monitor to light For detailed information refer to the operating manual supplied with your monitor Power cable or monitor cable not connected Ê Switch off the monitor and the server Ê Check whether the power cable is properly connected to the monitor and to the grounded socket Ê Check whether the monitor cable ...

Page 81: ...or the software for the screen controller for details of how to set the correct horizontal frequency for your monitor and follow the procedure accordingly 7 5 No screen display or display drifts The wrong horizontal frequency or resolution has been selected for the monitor or for the application program Ê Find out which horizontal frequency your monitor screen supports You will find the horizontal...

Page 82: ...off and back on again replace the lithium battery for a description refer to the Technical Manual for the D2619 system board or contact our customer service team 7 7 System will not boot The system will not boot after installing a new hard disk drive SAS configuration incorrect Ê Check the settings for the hard disk drives SAS Device Configuration and the additional settings in the SAS configurati...

Page 83: ...r for the drive using the corresponding utility Information is provided in the documentation for the RAID controller or Ê Remove and reinstall the drive while the system is switched ON If the hard disk drive continues to be shown as defective then replace it see Hot plug hard disk drives on page 88 7 10 Error message on screen The meaning of the error message is explained in the documentation for ...

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Page 85: ...ions in the chapter Important information on page 27 In the PRIMERGY RX300 S5 server the following components are considered to be CSS components Hot plug components Hot plug power supply units Hot plug hard disk drives Hot plug fan modules You can expand or replace the hot plug components during operation Non hot plug components Memory modules expansion cards These components can be changed by yo...

Page 86: ...supply unit can be replaced without interrupting operation 8 1 1 1 Removing dummy module The slot for the second hot plug power supply unit contains a dummy module This dummy module must be removed before installing a second power supply unit Ê Remove the dummy module from the second power supply unit slot V CAUTION Keep the dummy module for future use If the power supply unit is removed and not r...

Page 87: ... the cable from the installed power supply unit Ê Push the green catch in the direction of the arrow 1 while pulling the power supply unit out of its mounting location 2 by the handle Ê Slide the new power supply unit into the empty slot until it clicks into place I Make sure that the power supply unit engages correctly in the slot and is locked in position This is the only way to prevent the powe...

Page 88: ...installation frame together make up the HDD module V CAUTION The hard disk drive may not be removed from the installation frame by anyone except a service technician The HDD modules drives must all be marked clearly so that they can be put back in their original places after an upgrade If this is not done existing data can be lost The hot plug function is only possible in conjunction with a corres...

Page 89: ...cking the dummy module 3 HDD module installation frame with hard disk drive installed 4 Indicators HDD Busy LED green HDD Fault LED orange For description see section Hard disk drive indicators on page 65 5 Handle for locking and unlocking the HDD module 6 Button for locking and unlocking the handle 7 Ridge for applying a sticker with the current drive name and drive size 1 2 3 4 5 6 7 ...

Page 90: ...cking the dummy module 3 HDD module installation frame with hard disk drive installed 4 Indicators HDD Busy LED green HDD Fault LED orange For description see section Hard disk drive indicators on page 65 5 Handle for locking and unlocking the HDD module 6 Button for locking and unlocking the handle 7 Ridge for applying a sticker with the current drive name and drive size 1 2 3 4 5 6 7 ...

Page 91: ...ng HDD modules even over short distances always use the original packaging ESD label Never expose HDD modules to a temperature shock Avoid the formation of condensation inside and on the outside of the hard disk drive V CAUTION The HDD module must be acclimatized in its operating environment for an acclimatization time before it is started up for the first time Always set the HDD module down caref...

Page 92: ... module out of the bay 2 To install a dummy module follow the same procedure in reverse order V CAUTION Store the dummy module in a safe place If you have removed a HDD module and do not install a new one in its place put the dummy module back in its place for cooling to comply with EMC regulations regulations regarding electromagnetic compatibility and for protection against fire Ensure that the ...

Page 93: ...ling the HDD module Unlocking the HDD module Figure 27 Unlocking the 3 5 inch and 2 5 inch HDD modules Ê Release the locking mechanism by pressing the locking button 1 Ê Push the handle of the HDD module fully in the direction of the arrow 2 The HDD module is now unlocked 2 2 1 1 ...

Page 94: ...g the 2 5 inch and 3 5 inch HDD modules Ê Unlock the HDD module as described in section Unlocking the HDD module on page 93 Ê Carefully push the HDD module into the empty slot 1 until it stops Ê Push the handle as far as it will go in the direction of the arrow 2 until the locking mechanism is engaged 2 1 1 2 ...

Page 95: ...AID configuration All HDD modules drives must be uniquely identified so that they can be reinstalled in their original mounting locations later If this is not done existing data can be lost If you want to remove a HDD module during operation proceed as follows Ê If you want to remove a HDD module that is not defective the hard disk drive must first be set to make available offline via the software...

Page 96: ...D module on page 93 V CAUTION If you have removed a HDD module and do not install a new one in its place put the dummy module back in its place for cooling to comply with EMC regulations regulations regarding electromagnetic compatibility and for protection against fire Ensure that the dummy module engages correctly in the bay ...

Page 97: ... as soon as possible for purposes of cooling to comply with EMC regulations regulations regarding electromagnetic compatibility and to prevent fires The housing cover must not remain open for longer than 5 minutes The server is equipped with one fan unit consisting of five separate hot plug fan modules The server can be upgraded with a second fan unit with five hot plug fan modules A predicted fan...

Page 98: ...les Ê Remove the housing cover see section Opening closing the housing on page 106 Figure 29 Arrangement of fans and the corresponding indicators Ê Use the indicator lights up orange to identify the defective fan The position of the indicators is shown by arrows in figure 29 5 4 3 2 1 9 8 7 6 10 ...

Page 99: ...of the server V CAUTION Never set a removed defective fan down inside the server Risk of short circuit Ê Open the green handle on the new fan place the fan in the fan box and press the handle together to engage the locking mechanism I The new fans are measured with explicit commands in Server Management Depending on the result the corresponding LED see figure 29 on page 98 is set to green fan is i...

Page 100: ... chapter Starting up and operation on page 59 and the PRIMERGY ServerView Suite Local Service Concept LSC manual on the PRIMERGY ServerView Suite DVD 2 proceed as follows Ê Exit all applications and shut down the server properly see section Switching the server on and off on page 71 Ê Unplug all power plugs Ê Open the server see section Opening closing the housing on page 106 Ê Press the Indicate ...

Page 101: ...modules can be found under the air cowl 8 2 1 1 Removing the air cowl Figure 31 Removing the air cowl I If you have installed an SAS SATA RAID controller with a BBU pay attention to the BBU cable see circle when lifting off the air cowl If you want to remove the air cowl from the server completely first disconnect the BBU cable Ê Take hold of the air cowl by the green touch points and lift it up a...

Page 102: ...ounting location concerned outward 1 Ê Pull the memory module out of the slot 2 8 2 1 3 Installing a new memory module V CAUTION Please note the equipping rules in the technical manual for the system board D2619 Figure 33 Inserting a memory module Ê Carefully press the memory module into the slot 1 until the fastening tabs on both sides of it engage 2 Pay attention to the plug coding 0 0 0 ...

Page 103: ...ng the server Ê Insert the air cowl in the server If an SAS SATA RAID controller is installed and you disconnected the BBU cable when you removed the air cowl Ê Connect the BBU cable that you disconnected previously Ê Return the housing cover to its position see section Opening closing the housing on page 106 ...

Page 104: ...e illuminated orange indicator shows which is the slot for the defective expansion card Figure 34 Removing the expansion card Ê If necessary disconnect the cables from the defective expansion card Ê Loosen the screw on the rear cover see circle Ê Remove the defective expansion card from the server see arrows ...

Page 105: ...ss the new expansion card into the correct slot on the system board arrows until it clicks into place Ê Secure the expansion card with the screw circle Ê If necessary reconnect the cables to the expansion card and other components Ê Return the housing cover to its position see section Opening closing the housing on page 106 ...

Page 106: ...be damaged The safety instructions in chapter Important information on page 27 must be obeyed without fail V CAUTION The housing cover must be replaced as soon as possible for purposes of cooling to comply with EMC regulations regulations regarding electromagnetic compatibility and to prevent fires The housing cover must not remain open for longer than 5 minutes Figure 36 Opening the housing Ê Pre...

Page 107: ...76 mouse 76 server 76 closing housing 106 configuration server 73 connecting cables 57 external devices 57 consumables 38 control panel 59 controls 59 cooling fans 16 correcting faults 79 CPU fans 16 CSS indicator 59 62 67 D data protection 77 data security 16 DataCenter Rack requirements 43 date incorrect 82 delivery note 25 42 devices connecting to server 53 dimensions 24 disconnecting cables 57...

Page 108: ...lt drifting display on monitor 81 drive defective 83 incorrect date 82 incorrect time 82 no display on monitor 81 screen remains blank 80 screen shows flickering stripes 81 system does not boot 82 FCC statement 35 features 10 flash EPROM 20 G Global Error indicator 59 61 66 graphics card 54 H hard disk activity indicator 59 61 hard disk drive 13 handling 91 indicator 65 installation frame 88 onlin...

Page 109: ...indicators 63 64 mains voltage connecting server 55 meaning of the symbols 22 MegaRAID 14 73 Memory Mirroring 17 memory module hot spare memory 16 memory scrubbing 16 monitor display drifts 81 no display 81 N NMI button 59 60 noise level 24 notational conventions 22 O On Off button 59 60 online replacement 95 opening housing 106 operation 59 overload 19 P packaging 38 42 PCI SAS controller configu...

Page 110: ...g 73 connecting external devices 53 connecting mains voltage 55 control panel 59 correcting faults 79 data protection 77 dimensions 24 electrical data 23 environmental conditions 24 fitting in rack 43 hot plug power supply unit 86 indicators 59 installing 43 50 LAN port 53 NMI button 59 noise level 24 opening the housing 106 operation 59 parallel port 53 ports 53 power on indicator 61 product name...

Page 111: ...tem fans 16 system board 11 PRIMERGY Diagnostic LED 20 system does not boot 82 system fans redundant 16 T target group 7 technical data 23 telescopic rail 49 time incorrect 82 tips 79 touch point service 20 TPM 11 transport damage 25 42 transporting the server 36 troubleshooting 79 troubleshooting server 79 Trusted Platform Module 11 U unpacking server 42 USB port 15 59 ...

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