49
- Troubleshooting
7
If you have tried the solutions suggested in the Troubleshooting Table without success, contact your support
representative:
Toll free: 1-800-8Fujitsu (1-800-838-5487)
E-mail: [email protected]
Web site:
http://solutions.us.fujitsu.com/www/content/support/contact/index.php
.
Before you place the call, you should have the following information ready so that the customer support
representative can provide you with the fastest possible solution:
•
Product name
•
Product configuration number
•
Product serial number
•
Purchase date
•
Conditions under which the problem occurred
•
Any error messages that have occurred
•
Type of device connected, if any
See the Configuration Label on the bottom of your LIFEBOOK for configuration and serial numbers.
I
F
YOU
KEEP
NOTES
ABOUT
WHAT
YOU
HAVE
TRIED
,
YOUR
SUPPORT
REPRESENTATIVE
MAY
BE
ABLE
TO
HELP
YOU
MORE
QUICKLY
BY
GIVING
ADDITIONAL
SUGGESTIONS
OVER
THE
PHONE
.
D
O
NOT
RETURN
A
FAILED
LIFEBOOK U
LTRABOOK
TO
F
UJITSU
UNTIL
YOU
HAVE
RECEIVED
A
R
ETURN
M
ATERIAL
A
UTHORIZATION
(RMA)
NUMBER
FROM
A
SUPPORT
REPRESENTATIVE
.