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SECTION 3
Your LifeBook is sturdy and subject to few problems in the field. However, you may encounter simple
setup or operating problems that you can solve on the spot, or problems with peripheral devices that
you can solve by replacing the device. The information in this section helps you isolate and resolve
some of these straightforward problems and identify failures that require service.
Identifying The Problem
If you encounter a problem, go through the following procedure before pursuing complex
troubleshooting.
1.
Turn off your LifeBook.
2.
Make sure the AC adapter is plugged into your LifeBook and to an active AC power source.
3.
Make sure that any card installed in the PC Card slot is seated properly. You can also remove the
card from the slot, thus eliminating it as a possible cause of failure.
4.
Make sure that any devices connected to the external connectors are plugged in properly. You
can also disconnect such devices, thus eliminating them as possible causes of failure.
5.
Turn on your LifeBook. Make sure it has been off at least 10 seconds before you turn it on.
6.
Go through the boot sequence.
7.
If the problem has not been resolved, refer to the Troubleshooting Table, that follows, for more
detailed troubleshooting information.
1.
Troubleshooting
8.
If you have tried the solutions suggested in the Troubleshooting Table without success, contact
your support representative.
Before you place the call, you should have the following information ready so that the customer
support representative can provide you with the fastest possible solution:
• Product name
• Product configuration number
• Product serial number
• Purchase date
• Conditions under which the problem occurred
• Any error messages that have occurred
• Hardware configuration
• Type of device connected, if any
See the Configuration Label on the bottom of your LifeBook for configuration and serial numbers.
Critical Point
If you keep notes about what you have tried, your support representative may be able to help
you more quickly by giving additional suggestions over the phone.
CAUTION
Do not return a failed LifeBook to your supplier until you have talked to a support representative.
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Summary of Contents for Lifebook i-4190
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