Fujitsu ETERNUS VSS Hardware Provider 2.1 User Manual Download Page 105

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Chapter 9 Messages
9.2 Command Messages

ETERNUS VSS Hardware Provider 2.1 User’s Guide

P3AM-4582-03ENZ0

105

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STXV0244 ERROR Line["line number"] Specified source disk number is 10 or more
digits long. ("specified characters")

[Meaning]

Specified source disk number of the copy set file is 10 or more digits long. The copy set file cannot be
registered.

[Action]

Correct the copy set file, and try again.

■

STXV0245 ERROR Line["line number"] Specified target disk number is 10 or more
digits long. ("specified characters")

[Meaning]

Specified Shadow Copy destination number of the copy set file is 10 or more digits long. The copy set
file cannot be registered.

[Action]

Correct the copy set file, and try again.

■

STXV0246 ERROR Line["line number"] Specified target disk OLU number is not a 4
digit number. ("OLU number")

[Meaning]

Specified Shadow Copy destination OLU number of the copy set file is not a 4 digit number. The copy
set file cannot be registered.

[Action]

Correct the copy set file, and try again.

■

STXV0251 ERROR Line["line number"] Invalid mount point. ("specified letters")

[Meaning]

The mount point that is specified in the copy set file is invalid. The copy set file cannot be registered.

[Action]

Check and correct the mount point that is specified in the copy set file, and try again.

■

STXV0301 ERROR Invalid number of parameters.

[Meaning]

The number of parameters specified is invalid. The process is canceled.

[Action]

Correct the number of parameters, and try again.

Summary of Contents for ETERNUS VSS Hardware Provider 2.1

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Page 3: ...are Provider and who use ETERNUS VSS Hardware Provider for target disk pool operation For users who want to use the ETERNUS VSS Hardware Provider for copy set operation refer to the related manuals The Structure of this Manual This manual consists of the following 10 chapters Chapter 1 ETERNUS VSS Hardware Provider Chapter 2 Workflow Chapter 3 Preparation Chapter 4 Environment Creation Chapter 5 O...

Page 4: ...ons In this manual the storage system supported by this product is referred to as ETERNUS Disk storage system For details of the supported storage system refer to the following web site http www fujitsu com global services computing storage eternus tools vsshp html In this manual Web GUI and ETERNUSmgr are collectively referred to as ETERNUS Web GUI Typographical Conventions The following conventi...

Page 5: ...he United States and or other countries EMC and Networker are either registered trademarks or trademarks of EMC Corporation in the United States BakBone and NetVault are the registered trademarks of BakBone Software Inc in the United States and or in other countries Oracle and Java are registered trademarks of Oracle and or its affiliates The company names product names and service names mentioned...

Page 6: ...of SDV Changed the following event log message 1 1 0 STXV0594 ERROR The VSSHP version of the source server does not match the VSSHP version of the backup server 1 2 0 STXV0594 ERROR The VSSHP version of the production server does not match the VSSHP version of the backup server Changed the following command message 1 1 0 STXV0237 ERROR Line line number When the target disk is connected to the sour...

Page 7: ...de Japanese English Update Volume Measurement Command package For Windows Server 2003 For Windows Server 2008 Changed the units of update for the Update Volume Measurement command stxvtestcopy 1 3 0 or earlier Number of blocks 1 4 0 MB 1 5 0 None 2 0 0 Changed the package structure as follows For Windows Server 2003 x86 and Windows Server 2008 x86 Download file vsshp_2_0_32bit exe Stored file setu...

Page 8: ...ws Server 2003 For Windows Server 2008 Changed the following event log message and type 2 0 1 or earlier Type Warning Messages STXV0517 WARNING Management file cannot be found 2 0 2 Type Information Messages STXV0517 INFO Management file cannot be found 2 1 0 Ended support for Windows Server 2003 x86 and Windows Server 2003 x64 Deleted the following event log messages STXV0519 ERROR Access error i...

Page 9: ...upport for the ETERNUS DX400 series Added support for the ETERNUS DX8000 series Added support for Microsoft Windows Server 2008 R2 Added support for the Error Information Acquisition function Added support for the combination with Web GUI startup menu 1 5 0 June 2010 Added support for Server Core Added support for the Hyper V virtual machine backup Added support for the Hyper V Environment Setup c...

Page 10: ...3 STXV0574 STXV0575 Added support for command execution by using an account belonging to an Administrators group which is uniquely created by a user in Windows Server 2008 Fixed bugs 2 1 0 November 2012 Added support for Microsoft Windows Server 2012 Ended support for Windows Server 2003 x86 and Windows Server 2003 x64 Added the following event log messages STXV0520 STXV0576 STXV0577 STXV0578 STXV...

Page 11: ...anagement Methods Server Configurations and Typical Requestors 24 1 4 3 Notes on Using VSSHP on Windows Server 2012 25 1 5 Required Resources 26 1 5 1 Required Disk Capacity for Installation 26 1 5 2 Required Disk Capacity for Operation 26 Chapter 2 Workflow 27 Chapter 3 Preparation 28 3 1 Advanced Copy License Registration 28 3 2 Shadow Copy Destination Disk Creation 28 3 2 1 Selection of the Sha...

Page 12: ...letion Command stxvprovider 53 8 2 Update Volume Measurement Command stxvtestcopy 54 8 3 Backup Control Command stxvcopy 56 8 4 Batch Stop Command stxvstopall 58 8 5 Backup Status Query Command stxvquery 59 8 6 OLU Number Display Command stxvgetolu 60 8 7 Communication Environment Check Command stxvchkcommu 63 8 8 Communication Environment Setup Command stxvsetcommu 64 8 9 Target Disk Pool Registr...

Page 13: ... LIMITED P3AM 4582 03ENZ0 13 Chapter 9 Messages 75 9 1 Event Log Messages 75 9 2 Command Messages 94 9 3 Detailed Error Codes 125 9 4 Output Error Messages in Message Box 128 Chapter 10 Troubleshooting 130 10 1 How to Deal with Errors Warnings 130 10 2 How to Obtain Error Information 131 ...

Page 14: ...eates a Shadow Copy of source data using the ETERNUS Disk storage system Advanced Copy function The source data is not affected since the backup software performs backup of the Shadow Copy destination Classification Description Requester Backup software that controls creation operation and deletion of a snapshot through VSS Backup software examples ETERNUS SF AdvancedCopy Manager Microsoft System ...

Page 15: ...n The user does not specify the Shadow Copy destination explicitly Copy set operation The user specifies the Shadow Copy destination explicitly Both of these modes cannot be used at the same time Target disk pool operation Although VSSHP creates a Shadow Copy of a source data a user does not need to specify the volume that is to be a Shadow Copy destination VSSHP manages Shadow Copy destination vo...

Page 16: ...US SF AdvancedCopy Manager the user needs to specify the volume for the Shadow Copy destination explic itly VSSHP manages the Shadow Copy destination volume with the copy set information This opera tion mode for a Shadow Copy destination volume that uses the copy set information is called a Copy set operation The copy set information registration command is used to register a volume to the copy se...

Page 17: ...up server hereafter referred to as Transportable Copy Configuration To back up a virtual machine on a host OS in which Hyper V is installed refer to 1 3 1 3 Local Copy Configuration when Backing Up a Hyper V Virtual Machine page 20 or 1 3 1 4 Transportable Copy Configuration when Backing Up a Hyper V Virtual Machine page 21 For all other cases refer to 1 3 1 1 Local Copy Configuration page 17 or 1...

Page 18: ...sions of VSSHP are installed in both the production server and backup server For details about compatibility refer to 1 4 Supported Environment page 24 A requester that supports VSS is installed in both the production server and backup server A writer that supports VSS is installed in the production server Shadow Copy Destination Shadow Copy Destination Source Disk Windows Server active production...

Page 19: ...all the writer that supports VSS in each production server The following shows examples of both a single active production server single standby production server case 1 1 and for a multiple active production server single standby production server case n 1 Example of 1 1 case Example of n 1 case Windows Server active production server Windows Server standby production server Windows Server backup...

Page 20: ... in the host OS Cluster configuration A disk that is registered as a cluster resource cannot be used for a Shadow Copy destination disk A Shadow Copy destination disk must be provided for an active production server and a standby production server ETERNUS Disk storage systems Windows Server Requester Writer Volume Shadow Copy Service ETERNUS VSS Hardware Provider Guest OS Disk Shadow Copy Destinat...

Page 21: ...performed on the host OS of the production server Cluster configuration Cluster configuration is not supported by the backup server To operate the production server for cluster configuration perform the following environment settings The Windows Server OS of the production server and the backup server is the same version and level Install the same version and same level of VSSHP in the host OS of ...

Page 22: ...roduction server case n 1 Example of 1 1 case Example of n 1 case Windows Server active production server Windows Server standby production server Windows Server backup server ETERNUS Disk storage systems Guest OS Disk Shadow Copy Destination Windows Server active production server work 1 Windows Server standby production server work 1 work 2 Windows Server backup server ETERNUS Disk storage syste...

Page 23: ... vss copyset cnv Unnecessary management files may exist due to a reason such as when the management method or the server configuration is changed To delete unnecessary management files that may cause malfunction refer to the following table and delete any of these files if they exist T Target disk pool management file C Copy set management file No management files are created When VSSHP is install...

Page 24: ...ion servers and backup servers 1 4 2 Possible Combination of VSSHP Shadow Copy Disk Management Methods Server Configurations and Typical Requestors The following table shows the VSSHP Shadow Copy disk management methods the server configurations and the typical requestor backup software combinations For more details about supported combinations refer to the following website http www fujitsu com g...

Page 25: ...an Advanced Copy session that uses VSSHP Disable the Offloaded Data Transfer ODX by using one of the following methods Disable Offloaded Data Transfer ODX on Windows Server 2012 This operation is only valid for servers on which this operation is performed For details on how to disable Offloaded Data Transfer ODX refer to the procedure that is provided by Microsoft http technet microsoft com en us ...

Page 26: ...ystem drive Program Files ETERNUS VSS Hardware Provider 1 5 2 Required Disk Capacity for Operation a The number of Shadow Copy destinations 1 The default installation folder is as follows System drive Program Files ETERNUS VSS Hardware Provider 2 Required for the backup server No Remarks Capacity Folder 1 Stores programs 10MB Installation folder 1 No Remarks Capacity Folder 1 Trace log 100MB Insta...

Page 27: ...f the backup server Install VSSHP in a production server Install VSSHP Start backup operation For an SDV For a normal volume Transportable Copy Configuration Local Copy Configuration Operation on the server Operation on the ETERNUS Disk storage system Decide the disk type for shadow copy destination 1 3 1 Server Configuration page 17 3 2 1 Selection of the Shadow Copy Destination Disk Type page 30...

Page 28: ...isk Creation When the requester starts backup VSSHP automatically selects a disk that has the same capacity as the source disk from the Shadow Copy destination disks registered in the backup disk pool management function to create a Shadow Copy of the source data Therefore a Shadow Copy destination disk must be created in advance The following examples show source disks to be backed up and Shadow ...

Page 29: ...py destinations In the second backup Shadow Copy destinations A and C are automatically selected and used as Shadow Copy destinations Example 3 Create the same number of Shadow Copy destination disks as the Shadow Copy sessions that are executed concurrently and register these disks in the backup disk pool management function For example when there are two partitions in a LUN and the shadow copies...

Page 30: ...Copy destination The following table shows the respective features of a normal volume and an SDV Choose a disk type according to your requirements Shadow Copy destination 2 8GB Shadow Copy destination 1 8GB CSV 8GB VM1 VM2 Normal volume SDV Copy type QuickOPC SnapOPC Features Suitable for backup of big databases and file servers with a large amount of updates A Shadow Copy destination must have th...

Page 31: ...s Measure the amount of the source disk updates using the Update Volume Measurement Command stxvtestcopy Measure the expected amount of updates using the following procedure and decide the disk capacity Procedure 1 Extract the file downloaded in 4 1 New Installation page 34 2 Extract the Update Volume Measurement Command For Windows Server 2008 Windows Server 2012 Double click the extracted packag...

Page 32: ...operations have completed check the amount of source disk updates status option 4 After checking the amount of updates stop measuring the amount of updates stop option 5 Estimate a SDV capacity According to the measured amount of updates estimate the SDV physical capacity Example Based on the result in 3 SDV physical capacity 2MB 4 Because the command executed here is for pre operation use in dete...

Page 33: ...t the created LUN can be recognized by the backup server When creating a SDV note the following For details refer to the user guide for ETERNUS Web GUI The logical capacity must be the same as that of the source disk Specify the physical capacity that is calculated in 3 2 2 Shadow Copy Destination Disk Capacity Estimation page 31 When a Snap Data Pool SDP is created even if the capacity of an SDV ...

Page 34: ...mine which package corresponds to the OS being used and then download and install this package This chapter describes the installation methods to enable target disk pool operation For the installa tion methods to enable copy set operation refer to Chapter 4 Environment Creation in ETERNUS VSS Hardware Provider 2 1 Copy Set Operation Technical Guide as well as this chapter Supported OS Download fil...

Page 35: ...erform installation according the following procedure Procedure 1 Extract the file downloaded in 4 1 New Installation page 34 2 Double click the VSSHP package setup exe that was extracted to start the wizard Proceed with the installation according to the wizard For an Administrators group account that is uniquely created by a user click Run as administrator in the menu that is displayed by right c...

Page 36: ...n The communication service ETERNUS VSS Hardware Provider Communication Server service setting is performed The service name is registered as stxvcommunication When the Skip button is clicked installation completes without the environment being set Set a Shadow Copy destination and communication environment after the installation Refer to Chapter 6 Operation Change page 45 for details The followin...

Page 37: ...etup has not completed yet click the CANCEL button After the ETERNUS Disk storage system setup has completed execute the Target Disk Pool Registration Deletion function to register a Shadow Copy destination For a Server Core environment The window to register a Shadow Copy destination in the target disk pool management file does not appear when the installation is complete After installation is co...

Page 38: ...t the file downloaded in 4 1 New Installation page 34 2 Double click the VSSHP package setup exe that was extracted to start the wizard Proceed with the installation according to the wizard For an Administrators group account that is uniquely created by a user click Run as administrator in the menu that is displayed by right clicking the mouse on the VSSHP package setup exe For a Server Core envir...

Page 39: ... the communication management file When the Skip button is clicked the installation completes without the environment being set Set a Shadow Copy destination and communication environment after the installation Refer to 6 2 When Changing the Communication Environment page 48 for details The following window appears Specify the IP version IPv4 or IPv6 of the backup server enter the appropriate IP a...

Page 40: ...py destination Set the Shadow Copy destination to offline End of procedure 4 1 2 Local Copy Configuration Installation Perform installation according the following procedure Procedure 1 Extract the file downloaded in 4 1 New Installation page 34 2 Double click the VSSHP package setup exe that was extracted to start the wizard Proceed with the installation according to the wizard For an Administrat...

Page 41: ...allation Refer to 6 1 When Changing the Shadow Copy Destination page 45 for details 5 The following window to register a Shadow Copy destination in the target disk pool management file appears If multiple mount points or drive letters are allocated to one disk one of them is displayed Select the disk that is to be a Shadow Copy destination from Disk list multiple selections can be made and click t...

Page 42: ...opy destination in the target disk pool management file does not appear when the installation is complete After installation is complete register a Shadow Copy destination in the target disk pool management file using the Target Disk Pool Registration Deletion Command For details refer to 8 9 Target Disk Pool Registration Deletion Command stxvsetdiskpool page 68 6 Click the Finish button on the In...

Page 43: ...e click the VSSHP package setup exe that was extracted to start the wizard Proceed with the installation according to the wizard For an Administrators group account that is uniquely created by a user click Run as administrator in the menu that is displayed by right clicking the mouse on the VSSHP package setup exe For a Server Core environment use the command prompt to execute setup exe 3 Click th...

Page 44: ...ables backup 5 2 Restoration Perform via a requester Perform restoration operations using the restore function of a requester Do not use a Shadow Copy destination during backup Remove the drive letter and mount point unmount to prevent accidental use of the Shadow Copy Even if a requester is aborted Advanced Copy may start In this case backup will fail Remove the cause of the error according to th...

Page 45: ...es When the function starts the Target Disk Pool Registration Deletion window is displayed Local copy configuration For Windows Server 2008 Click the Start button All Programs ETERNUS VSS Hardware Provider Target Disk Pool Registration Deletion For a Server Core environment execute the Target Disk Pool Registration Deletion Command For details refer to 8 9 Target Disk Pool Registration Deletion Co...

Page 46: ... Start icon Target Disk Pool Registration Deletion in the backup server For a Server Core environment execute the Target Disk Pool Registration Deletion Command For details refer to 8 9 Target Disk Pool Registration Deletion Command stxvsetdiskpool page 68 Changing the Shadow Copy Destination Change the Shadow Copy destination in the Target Disk Pool Registration Deletion window according to the f...

Page 47: ... if a disk is already registered in Target Disk if the disk is not currently connected to the backup server the disk does not appear in the Target Disk Pool Registration Deletion window If the OK button is clicked in this status the disk is excluded from the target disk pool management If multiple mount points or drive letters are allocated to one disk one of them is displayed If the target disk p...

Page 48: ...mmunication Environment Setup For a Server Core environment Execute the Communication Environment Setup Command For details refer to 8 8 Communication Environment Setup Command stxvsetcommu page 64 For Windows Server 2012 To start the Communication Environment Setup command click the Start icon Communication Environment Setup For a Server Core environment Execute the Communication Environment Setu...

Page 49: ...All Programs ETERNUS VSS Hardware Provider Communication Environment Setup For a Server Core environment Execute the Communication Environment Setup Command For details refer to 8 8 Communication Environment Setup Command stxvsetcommu page 64 For Windows Server 2012 To start the Communication Environment Setup function click the Start icon Communication Environment Setup For a Server Core environm...

Page 50: ...g uninstallation select Accept to continue the process For Windows Server 2008 Windows Server 2012 Procedure 1 Select ETERNUS VSS Hardware Provider from Programs and Features and click the Uninstall button to execute the uninstallation For a Server Core environment use the following command in the command prompt for the uninstallation process 2 Log files etc are left in the installation folder Mak...

Page 51: ...U LIMITED P3AM 4582 03ENZ0 51 7 2 1 Operations After Uninstalling Perform the following after uninstalling Change the firewall settings Only the backup server Set the port number that was used for the firewall target again For the procedure for changing the settings of the firewall refer to the help for each firewall ...

Page 52: ...Number Display Command stxvgetolu Displays information such as the OLU number and Box ID of the specified ETERNUS Disk storage systems usable usable Communication Environment Check Command stxvchkcommu Checks whether the communication environment between the production server and backup server is correct usable unusable Communication Environment Setup Command stxvsetcommu Sets the VSSHP communicat...

Page 53: ...gisters or deletes VSSHP in VSS For backup operation using VSSHP VSSHP must be registered in VSS in advance to enable cooperation with VSS To release cooperation with VSS VSSHP must be deleted from VSS Format Description of options Notation Description One of multiple options is specified Arbitrarily specified item _ Omitted value Italic Variable part Installation folder bin stxvprovider install u...

Page 54: ...ulative total of the amount of source disk updates that have occurred for the specified physical disk or mount point Execute this command on a production server Format Description of options C C Program Files ETERNUS VSS Hardware Provider bin stxvprovider install stxvprovider install successfully completed C C C Program Files ETERNUS VSS Hardware Provider bin stxvprovider uninstall stxvprovider un...

Page 55: ...ath or drive letter Execution example Displayed contents Operand Description source disk Specifies the physical disk number of the target source disk 1 mount point Specifies the mount point of the target source disk 2 C C Program Files ETERNUS VSS Hardware Provider bin stxvtestcopy start p 1 stxvtestcopy successfully completed C C Program Files ETERNUS VSS Hardware Provider bin stxvtestcopy status...

Page 56: ...isk number 2 Specify the mount point using its complete path or drive letter 3 Use the Backup Status Query Command to acquire the OLU number of the Shadow Copy destination For details refer to the Backup Status Query Command stxvquery Installation folder bin stxvcopy source disk mount point stop f t olu Option Description stop Stops a QuickOPC SnapOPC session f Stops a copy session forcibly t This...

Page 57: ...the specified source disk can be stopped When there are multiple QuickOPC sessions in the specified source disk use the t option to specify the OLU number of the Shadow Copy destination for the target copy session to be stopped Only the specified copy session is stopped When there are multiple copy sessions in the specified source disk for the SnapOPC stop process only the first generation of the ...

Page 58: ...001f STXV3020 INFO Copy session was stopped Source BoxID 00E4000M3 E430S20AU MP4020738001 Source OLU 0x000f Target BoxID 00E4000M3 E430S20AU MP4020738001 Target OLU 0x0021 STXV3020 INFO Copy session was stopped Source BoxID 00E4000M3 E430S20AU MP4020738001 Source OLU 0x0010 Target BoxID 00E4000M3 E430S20AU MP4020738001 Target OLU 0x0015 STXV3020 INFO Copy session was stopped Source BoxID 00E4000M3...

Page 59: ...played A hexadecimal number of four digits is displayed with 0x in front of the hexadecimal number When the OLU number is 1 it is displayed as 0x0001 elapsed time The elapsed time from the beginning of the copy is displayed unit second kind The copy type is displayed QOPC QuickOPC SOPCP SnapOPC source box id The BOX ID of the source disk is displayed source olu no The OLU number of the source disk...

Page 60: ...nnn While tracking the copy process has completed in QuickOPC operation this item is displayed in percentage except while tracking the copy process has completed in QuickOPC operation generation For a SnapOPC the generation is displayed 1 to n the number of generations operation other than SnapOPC transfer The transfer mode type is displayed This is not displayed for QuickOPC SnapOPC operation Qui...

Page 61: ... C Program Files ETERNUS VSS Hardware Provider bin stxvgetolu Disk OLU BoxID Message VOL Maxgen 0 STXV0603 INFO Disk is not a Disk Storage Systems 1 0x0002 00E4000M3 E430S20AU MP4020738001 2 0x000a 00E4000M3 E430S20AU MP4020738001 stxvgetolu successfully completed C Title Description Disk A physical disk number is displayed OLU An OLU number is displayed A hexadecimal number of four digits is disp...

Page 62: ...ice other than the ETERNUS Disk storage system is connected to this message always appears When this message is displayed determining the relevance of the contents of this message may be required The output of this message can be checked with the following message number STXV0603 An example of an output message is shown below When all of the OLU information is output in an environment in which an ...

Page 63: ...erver and backup server is correct Execute this command on a production server Format Execution example Displayed contents Installation folder bin stxvchkcommu C C Program Files ETERNUS VSS Hardware Provider bin stxvchkcommu Computer Name BKUPSRV002 stxvchkcommu successfully completed C Title Description Computer Name The computer name of the backup server is displayed If the computer name cannot ...

Page 64: ...n environment This command can be executed by either a production server or a backup server when setting the communication environment in the Server Core environment Format Execution example Window explanation The following window that checks the communication environment settings appears when executing the command Installation folder bin stxvsetcommu C C Program Files ETERNUS VSS Hardware Provide...

Page 65: ...ce ETERNUS VSS Hardware Provider Communication Server service setting The service name is registered as stxvcommunication Check the port number and set the IP version When the port number has already been set with the service name stxvcommunication The set port number is displayed When the service name stxvcommunication has not been registered and the default port number 50001 is used The default ...

Page 66: ...An unused port number between 49152 and 65535 is used The port number to be used is displayed in the following window Check the port number and select the IP version IPv4 or IPv6 for VSSHP For a production server Select Production Server Set the IP address of the backup server in the communication management file When the IP address has already been registered The registered IP version and IP addr...

Page 67: ...s not been registered in the registry The following window appears Enter a new IP address and IP version If the communication environment setting for a production server is performed before the communication environment setting for a backup server the communication environment settings for the production server fail The same IP version must be set for the production server and the backup server ...

Page 68: ...on a backup server This command is mainly used in Server Core environments Format Description of subcommands Installation folder bin stxvsetdiskpool Subcommand Description add Adds a Shadow Copy destination in the target disk pool management file delete Deletes a Shadow Copy destination from the target disk pool management file list Displays the contents of a target disk pool management file list ...

Page 69: ... management file n m Specify the multiple target Shadow Copy destination numbers with numerical values The Shadow Copy destinations of the specified numbers are registered or deleted in the target disk pool management file all All the Shadow Copy destinations are registered or deleted in the target disk pool management file quit Quits the subcommand C C Program Files ETERNUS VSS Hardware Provider ...

Page 70: ...SDV 2097152 0x0102 00E4000M3 E430S20AU MP4020 738001 Used target disk list No DiskNo SDV Size KB OLU BoxID VSSHP delete No DiskNo SDV Size KB OLU BoxID 1 Disk2 4194304 0x00ff 00E4000M3 E430S20AU MP4020 738001 2 Disk11 SDV 2097152 0x0101 00E4000M3 E430S20AU MP4020 738001 3 Disk12 SDV 2097152 0x0102 00E4000M3 E430S20AU MP4020 738001 select disk 1 The specified target disks are deleted VSSHP list Tar...

Page 71: ...oint DriveLetter The mount point and drive letter are displayed The mount point and drive letter are displayed when the add subcommand or list subcommand is executed If multiple mount points or drive letters are allocated to one disk one of them is displayed OLU The OLU number is displayed The OLU number is displayed by a 4 digit hexadecimal number 0x is added as a prefix to the number When the OL...

Page 72: ...Provider bin stxvhyperv s stxvhyperv set successfully completed C C Program Files ETERNUS VSS Hardware Provider bin stxvhyperv VSSHP has been set as a Hyper V transportable copy C C C Program Files ETERNUS VSS Hardware Provider bin stxvhyperv d stxvhyperv delete successfully completed C C Program Files ETERNUS VSS Hardware Provider bin stxvhyperv VSSHP is not set as a Hyper V transportable copy C ...

Page 73: ... Disk Management Execute this command on a backup server If a Hyper V transportable copy is performed execute this command on a production server and a backup server Format Execution example When there is a target disk for recovery When there is no target disk for recovery Installation folder bin stxvrecoverydisk C C Program Files ETERNUS VSS Hardware Provider bin stxvrecoverydisk stxvrecoverydisk...

Page 74: ...y be used for a copy set operation For more details refer to 8 3 Copy Set File Registration Command stxvcopyset in ETERNUS VSS Hardware Provider 2 1 Copy Set Operation Technical Guide 8 13 Copy Set Registration Display Command stxvcopyprt This command outputs the copy set information that is registered in a copy set management file to standard output This command should be performed with a product...

Page 75: ...1 and prepare the required information before contacting a Fujitsu field engineer FE Event ID 502 Type Error Messages STXV0502 ERROR Insufficient memory Details Insufficient memory The process is canceled Exit all unused programs and try again If the problem still persists refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field ...

Page 76: ...ardware Provider service has started Event ID 505 Type Information Messages STXV505 INFO VSS Hardware Provider service has stopped PID process ID Details The ETERNUS VSS Hardware Provider service has stopped Event ID 513 Type Error Messages STXV0513 ERROR VSSHP Management file is invalid Details The copy set management file is invalid The process is canceled Register the copy set information in th...

Page 77: ...nication environment of VSSHP is not set When internal error code is 3 The server configuration in the copy set information uses a different Windows PC for the production server and backup server The server configuration in the requester uses the same Windows PC for both the production server and backup server Review the server configuration setting and try again Event ID 516 Type Information Mess...

Page 78: ...nment Setup Command stxvsetcommu page 64 Event ID 518 Type Error Messages STXV0518 ERROR Target disk not found Error code internal error code Details The Shadow Copy destination is not sufficient in the target disk pool management file The process is canceled Register a Shadow Copy destination that has the same size as those of the source disk in the target disk pool management file When internal ...

Page 79: ...D 551 Type Error Messages STXV0551 ERROR Failed to obtain session information Error detailed error code Details Failed to obtain session information The process is canceled Deal with the error according to the contents of the ETERNUS Disk storage systems detailed error code and try again For more details about the detailed error code refer to 9 3 Detailed Error Codes page 125 Event ID 552 Type Err...

Page 80: ...5 Event ID 565 Type Error Messages STXV0565 ERROR Copy type cannot be stopped Error detailed error code Source BoxID Box ID Source OLU OLU number Target BoxID Box ID Target OLU OLU number Details Copy type copy cannot be stopped The process is canceled Deal with the error according to the contents of the ETERNUS Disk storage systems detailed error code and try again For more details about the deta...

Page 81: ...ended Source Disk Disk physical disk number Box ID OLU number Target Disk Box ID OLU number Details ETERNUS VSSHP EF_GetTargetLuns ended Event ID 574 Type Information Messages STXV0574 INFO EF_LocateLuns ended Disk physical disk number Box ID OLU number Details ETERNUS VSSHP EF_LocateLuns ended Event ID 575 Type Information Messages STXV0575 INFO EF_OnLunEmpty ended Disk physical disk number Box I...

Page 82: ...P EF_CommitSnapshots ended Event ID 579 Type Information Messages STXV0579 INFO EF_EndPrepareSnapshots ended Details ETERNUS VSSHP EF_EndPrepareSnapshots ended Event ID 580 Type Information Messages STXV0580 INFO EF_PostCommitSnapshots ended Details ETERNUS VSSHP EF_PostCommitSnapshots ended Event ID 581 Type Information Messages STXV0581 INFO EF_PostFinalCommitSnapshots ended Details ETERNUS VSSH...

Page 83: ...gistered in the copy set information is connected to the backup server The setting of the requester must be a server configuration For details of server configuration refer to 1 3 1 Server Configuration page 17 The Shadow Copy destination must be unmounted If the internal error code is 3 check the following The Hyper V Transportable Copy Configuration is used Check that the Shadow Copy destination...

Page 84: ...HP version of the production server does not match the VSSHP version of the backup server The process is canceled Check the VSSHP version re install VSSHP and try again Event ID 595 Type Error Messages STXV0595 ERROR Failed to the access of the target disk pool management file iReturn internal code Details Access to the target disk pool management file failed The process is canceled Execute the ta...

Page 85: ...on Server service Details 0 is specified for the port number of ETERNUS VSS Hardware Provider Communication Server service The process is canceled Check that the port number of the ETERNUS VSS Hardware Provider Communication Server service stxvcommunication is not 0 in the System drive WINDOWS system32 drivers etc services file Event ID 1004 Type Error Messages STXV1004 ERROR An error occurred whe...

Page 86: ...een the production server and backup server If there is no problem in the communication environment refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE Event ID 1007 Type Error Messages STXV1007 ERROR An error was detected in receive process of the select function Details An error was detected in receive process ...

Page 87: ...thread of ETERNUS VSS Hardware Provider Communication Server service failed The process is canceled Perform the following and try again Restart the ETERNUS VSS Hardware Provider Communication Server service Exit unnecessary applications Reboot the server When this phenomenon occurs often review the system resources Event ID 1011 Type Error Messages STXV1011 ERROR Notification of the service status...

Page 88: ...m still persists refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE Event ID 1101 Type Error Messages STXV1101 ERROR The thread ended with an error Thread ID thread ID exitcode end status of the thread Details The thread ended with an error The process is canceled This message is output when sending a request to...

Page 89: ...TERNUS VSS Hardware Provider Communication Server service Exit unnecessary applications Reboot the server If this occurs often review the system resources Event ID 1203 Type Error Messages STXV1203 ERROR Execution of the process failed Details Execution of the process failed The process is canceled Perform the following procedure and try again Restart the ETERNUS VSS Hardware Provider Communicatio...

Page 90: ...ROR The command ended abnormally during the process exitcode status information Details The command ended abnormally during the process The process is canceled Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE When cancelling the process during obtaining reflecting the device information this message may be out...

Page 91: ...rograms ETERNUS VSS Hardware Provider Communication Environment Setup For a Server Core environment Execute the Communication Environment Setup Command For details refer to 8 8 Communication Environment Setup Command stxvsetcommu page 64 The port number that is to be used for the ETERNUS VSS Hardware Provider Communication Server service is specified in the registry The ETERNUS VSS Hardware Provid...

Page 92: ...d backup server If there is no problem in the communication environment refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE Event ID 2007 Type Error Messages STXV2007 ERROR Obtaining the required virtual memory area failed Details The required virtual memory area cannot be obtained The process is canceled Perform...

Page 93: ...nvironment Setup Command stxvsetcommu page 64 Event ID 2103 Type Error Messages STXV2103 ERROR The port number cannot be found Details The port number cannot be found The process is canceled Check that the port number is correctly specified in the registry and try again Event ID 2104 Type Error Messages STXV2104 ERROR The timeout value cannot be found Details The timeout value cannot be found The ...

Page 94: ...cting a Fujitsu field engineer FE STXV0002 WARNING Hardware provider already registered Meaning A hardware provider has already been registered The process is canceled Action Check the currently registered hardware provider If necessary delete the current hardware provider and try again STXV0003 ERROR Failed to delete hardware provider Meaning Failed to delete hardware provider The process is canc...

Page 95: ...ng The number of parameters specified is invalid The process is canceled Action Correct the number of parameters and try again STXV0102 ERROR Invalid parameter Parameter Parameter Meaning The specified Parameter is invalid The process is canceled Action Correct the parameter and try again Check the mount point if it has been specified STXV0103 ERROR Pseudo SnapOPC already started Meaning Measureme...

Page 96: ...Action Deal with the error according to the contents of the ETERNUS Disk storage systems detailed error code and try again For more details about the detailed error code refer to 9 3 Detailed Error Codes page 125 STXV0107 ERROR Source disk is not a Disk Storage Systems physical disk number Meaning The source disk is not ETERNUS Disk storage systems disk The process is canceled Action Check the phy...

Page 97: ...ng Failed to access copy set file Therefore it cannot be registered Action Resolve the access problem and try again STXV0205 ERROR Line line number Invalid number of items Meaning The number of items described in the copy set file is invalid Therefore it cannot be registered Action Correct the copy set file and try again STXV0206 ERROR Line line number Invalid copy type Meaning The copy type descr...

Page 98: ... Systems physical disk number Meaning The source disk specified in the copy set file is not an ETERNUS Disk storage systems disk Therefore it cannot be registered Action Correct the source disk physical disk number specified in the copy set file and try again STXV0211 ERROR Line line number Invalid target disk number specified character Meaning The Shadow Copy destination number specified in the c...

Page 99: ...Check the sizes of the source and Shadow Copy destination and try again STXV0216 ERROR Line line number Backup server cannot be specified if backup server is same as a source disk Meaning The backup server cannot be specified if backup server is same as a production server Therefore it cannot be registered Action Delete the description of backup server from the copy set file and try again STXV0217...

Page 100: ...e registered Action Correct the copy set file and try again STXV0221 ERROR Line line number Failed to obtain device information Error internal error code Meaning Failed to obtain device information Therefore it cannot be registered Action Check the device status and try it again STXV0222 ERROR Line line number Failed to access device Error code internal error code detailed error code Meaning Faile...

Page 101: ... ERROR Failed to register copy set information Meaning Failed to register copy set information Therefore it cannot be registered Action Use the Backup Status Query Command to check that no copy session exists For details refer to 8 5 Backup Status Query Command stxvquery page 59 Then delete the copy set management file installation folder etc vss copyset cnv and try again STXV0227 INFO Number of e...

Page 102: ...or a source disk in the copy set file does not exist in the system Disk physical disk number Meaning Specified physical disk number for a source disk in the copy set file does not exist in the system The copy set file cannot be registered Action Correct the copy set file and try again STXV0233 ERROR Line line number Specified physical disk number for a target disk in the copy set file does not exi...

Page 103: ...for the copy type specified in the copy set file The copy set file cannot be registered Action Correct the copy set file and try again STXV0237 ERROR Line line number When the target disk is connected to the production server the copy set file cannot be created in format 2 Meaning When the Shadow Copy destination is connected to the production server the copy set file cannot be created in the Tran...

Page 104: ...gement file version is invalid Meaning The copy set management file version is invalid The copy set file cannot be registered Action Use the Backup Status Query Command to check that no copy session exists For details refer to 8 5 Backup Status Query Command stxvquery page 59 Then delete the copy set management file installation folder etc vss copyset cnv and try again STXV0242 ERROR Insufficient ...

Page 105: ...The copy set file cannot be registered Action Correct the copy set file and try again STXV0246 ERROR Line line number Specified target disk OLU number is not a 4 digit number OLU number Meaning Specified Shadow Copy destination OLU number of the copy set file is not a 4 digit number The copy set file cannot be registered Action Correct the copy set file and try again STXV0251 ERROR Line line numbe...

Page 106: ... the copy set file and try again STXV0304 ERROR Failed to access copy set information Meaning Failed to access copy set information The process is canceled Action Register the copy set information for the copy set file and try again STXV0305 ERROR Invalid copy set information Meaning The copy set information is invalid The process is canceled Action Delete the copy set management file installation...

Page 107: ... more details about the detailed error code refer to 9 3 Detailed Error Codes page 125 STXV0308 ERROR Failed to obtain device information Error error number detailed error code Meaning Failed to obtain device information Therefore it cannot be registered Action Deal with the error according to the contents of the ETERNUS Disk storage systems detailed error code and try again For more details about...

Page 108: ...e and options for the specified copy set information and try again STXV0314 ERROR Internal inconsistency Meaning Internal inconsistency The process is canceled Action Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE STXV0315 ERROR The specified physical disk number does not exist in the source disk Disk physic...

Page 109: ...nts of the ETERNUS Disk storage systems detailed error code and try again For more details about the detailed error code refer to 9 3 Detailed Error Codes page 125 STXV0319 ERROR The VSSHP Management file version is invalid Meaning The copy set management file version is invalid The process is canceled Action Check the VSSHP version and try again STXV0320 ERROR Insufficient memory Meaning Insuffic...

Page 110: ...ng The required parameter is not specified The process is canceled Action Specify the required parameter and try again STXV0330 ERROR Invalid session status Meaning Session status is invalid The process is canceled Action Use the Backup Status Query Command to check the backup status For details refer to 8 5 Backup Status Query Command stxvquery page 59 STXV0401 ERROR Invalid number of parameters ...

Page 111: ...ailed to access copy set information The process is canceled Action Register the copy set information for the copy set file and try again STXV0405 ERROR Invalid copy set information Meaning The copy set information is invalid The process is canceled Action Register the copy set information for the copy set file and try again STXV0406 ERROR Failed to access device Disk physical disk number Error co...

Page 112: ...eaning The physical disk number copy session was stopped STXV0410 ERROR Internal inconsistency Meaning Internal inconsistency The process is canceled Action Refer to 10 2 How to Obtain Error Information page 119 and prepare the required information before contacting a Fujitsu field engineer FE STXV0411 ERROR Stop process cannot be performed because the source disk to be stopped cannot be found Sou...

Page 113: ...ersion is invalid The process is canceled Action Check the VSSHP version and try again STXV0415 ERROR Insufficient memory Meaning Insufficient memory The process is canceled Action Exit all unused programs and try again If the problem still persists refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE STXV0416 ERR...

Page 114: ...ms ETERNUS VSS Hardware Provider Target Disk Pool Registration Deletion STXV0419 ERROR Failed to obtain device information Meaning Failed to obtain device information The process is canceled Action Execute the command again If the problem still persists check the device status and try again STXV0601 ERROR Invalid number of parameters Meaning The number of parameters specified is invalid The proces...

Page 115: ...puter Management local Storage Disk Management STXV0605 ERROR Internal inconsistency Meaning Internal inconsistency The process is canceled Action Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE STXV0701 ERROR Invalid number of parameters Meaning The specified number of parameters is invalid The process is ca...

Page 116: ...ion on a backup server For copy set operation Register the copy set information of the copy set file and try again Execute this command on a production server STXV0704 ERROR Failed to access copy set information Meaning Failed to access copy set information The process is canceled Action Register the copy set file and try again STXV0705 ERROR Invalid copy set information Meaning The copy set infor...

Page 117: ...tus and try again STXV0709 ERROR Internal inconsistency Meaning Internal inconsistency The process is canceled Action Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE STXV0710 ERROR The source disk specified in the parameter is not a Disk Storage Systems disk Disk physical disk number Meaning The source disk s...

Page 118: ... code Meaning Access to the target disk pool management file failed The process is canceled Action Reregister the target disk pool management file using the Target Disk Pool Registration Deletion function and try again To start the Target Disk Pool Registration Deletion function click the Start button All Programs ETERNUS VSS Hardware Provider Target Disk Pool Registration Deletion STXV0801 ERROR ...

Page 119: ...o the VSSHP environment file registry failed The process is canceled Action Check the registry and try again If the problem still persists refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE STXV0806 ERROR An error occurred when creating the communication environment for VSS Hardware Provider Communication Server...

Page 120: ... CANCEL button to close the window check that no backup operations from the requester are in progress and try again STXV0903 WARNING the back up disk Pool control file was updated These changes will be discarded Meaning Because the target disk pool management file was updated the changes to the target disk pool man agement file were not applied Action The backup process is performed and the target...

Page 121: ...mation before contacting a Fujitsu field engineer FE STXV3005 ERROR Failed to delete a VSSHP Hyper V environment Meaning Failed to delete a VSSHP Hyper V environment The process is canceled Action Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE STXV3006 ERROR Not a Server Core environment Meaning The environm...

Page 122: ...e information The process is canceled Action Deal with the error according to the contents of the ETERNUS Disk storage systems detailed error code and try again For more details about the detailed error code refer to 9 3 Detailed Error Codes page 125 STXV3011 ERROR Failed to update the target disk pool management file Meaning Failed to update the target disk pool management file The process is can...

Page 123: ...ction Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE STXV3018 ERROR Failed to delete the session BoxID OLU number error code Meaning Failed to delete the session The process is canceled Action Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fuji...

Page 124: ...ID Source OLU OLU number Target BoxID Box ID Target OLU OLU number Error code error number detailed error code Meaning Failed to stop copy session Continue with next session to be stopped Action Deal with the error according to the contents of the ETERNUS Disk storage systems detailed error code and try again For more details about the detailed error code refer to 9 3 Detailed Error Codes page 125...

Page 125: ...nsure that the OPC EC copy source is not used for another copy target Ensure that the OPC EC copy target is not used for another copy source Ensure that the OPC EC copy target is not used for another copy target Wait for about five seconds and then re execute processing Confirm the status of the copy by using ETERNUS Web GUI For other cases contact a Fujitsu customer engineer SCSI command conflict...

Page 126: ...rosses Check the connection status between cabinets and then retry If this error occurs again call your Fujitsu customer or systems engineer CE or SE the operation of SnapOPC was failed Take one of the following actions Check the partition information for the copy destination disk and then rerun the command Check the status of SnapOPC session and then try again SnapOPC is not supported by this dev...

Page 127: ...to 10 2 How to Obtain Error Information page 131 collect the data necessary to solve the error out of sequence Take one of the following actions Check the processing status and then try again Check the session status and then try again For SnapOPC check the generation number and then try again If the error occurs again contact your Fujitsu system engineer SE disk drive motor off Activate the disk ...

Page 128: ...th the same version level has already been installed make sure to uninstall it before installation Afterwards newly install VSSHP and execute setting If installing a new VSSHP without uninstalling the existing VSSHP the following message appears Provider registration When registering VSSHP in VSS ended abnormally at installation the following message is displayed VSSHP is not registered Register V...

Page 129: ...en 49152 and 65535 is used The port number to be used is displayed in the following window After installing VSSHP in the production server input the port number that is displayed in the window above in the following registry Registry path name Change the value that is described in the item name PortNumber Production server settings for Transportable Copy Configuration If the IP address of the back...

Page 130: ...ed by an error For details refer to 8 4 Batch Stop Command stxvstopall page 58 VSS warning message log name application event ID 12333 For Windows Server 2008 ignore the VSS warning message since it does not affect performance For details refer to the Microsoft Knowledge Base Article ID 951793 URL http support microsoft com kb 951793 Error message log name application event ID 33 When VSSHP is ins...

Page 131: ...art button All Programs ETERNUS VSS Hardware Provider Error Information Acquisition function to start For a Server Core environment Execute installation folder bin stxvsnaperrinfo exe For Windows Server 2012 Click the Start icon Error Information Acquisition function to start For a Server Core environment Execute installation folder bin stxvsnaperrinfo exe 2 Specify the name of the folder where er...

Page 132: ...lect the target event log in Event Viewer 3 Save the selected event log Select Save Event As from Action 4 Change Save as type in the save dialog into Text tab delimited txt or CSV Comma delimited csv and save it End of procedure OS information Obtain the result after executing the following OS command Specify an available path for the part from msinfo txt Trace log Obtain the files under the foll...

Page 133: ...t attention to detail However Fujitsu shall assume no responsibility for any operational problems as the result of errors omissions or the use of information in this manual Fujitsu assumes no liability for damages to third party copyrights or other rights arising from the use of any information in this manual The content of this manual may not be reproduced or distributed in part or in its entiret...

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