13.3 Service Tickets
Figure 277: Service Tickets Page
The
Service Tickets
page displays the following information about open service tickets:
Ticket
The service ticket number.
Request ID
The Request ID of the ticket.
State
The current status of the service ticket (
Open
or
Closed
).
Priority
The priority level of the service ticket (
Low
,
Middle
, or
High
).
Last Update
The date when the service ticket was last updated by the system.
Details
A brief description of the service ticket.
Close All
Click to close all open service tickets.
Show Tickets
Select an option to display
Open
tickets,
Closed
tickets, or
All
tickets.
Get individual
ticket
To display a specific ticket in the list, enter a ticket number and click
Apply
.
Click a column heading to sort the rows in the table by that column. Click the
column heading again to reverse the sort order.
Tasks
Use the
Service Tickets
page to perform the following tasks:
l
View details for a service ticket, including recommended actions (see
l
Add information to a service ticket (see
"Viewing a Service Ticket" on page 437
).
l
Send a service ticket to an e-mail address (see
"Sending a Service Ticket" on page 439
).
l
Close a service ticket that has been resolved (see
"Closing a Service Ticket" on page
436
ETERNUS CS800
Summary of Contents for ETERNUS CS800
Page 1: ...ETERNUS CS800 V3 2 User Guide English ...
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Page 3: ...English ETERNUS CS800 User Guide V3 2 Edition October 2015 ...
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Page 132: ...6 3 Running the Getting Started Wizard Figure 91 Confirm Page 132 ETERNUS CS800 ...
Page 143: ...Figure 97 Remote Management Pages Map ETERNUS CS800 143 7 Remote Management ...
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Page 184: ...8 7 AIS Connect Figure 128 AISConnect Wizard Confirm 184 ETERNUS CS800 ...
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Page 321: ...Figure 206 Network Configuration ETERNUS CS800 321 10 Configuration ...
Page 335: ...Figure 215 Date Time Page To set the system date and time ETERNUS CS800 335 10 Configuration ...
Page 339: ...Figure 216 Access Control Settings Page ETERNUS CS800 339 10 Configuration ...
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