Figure 280: Ticket Analysis
3. In the
Analysis Information
box, enter all relevant information about actions taken to
resolve the issue.
4. Click
Apply
.
Sending a Service Ticket
Send a service ticket to send the ticket details to an e-mail address. You can also add
optional comments to the e-mail.
To enable the ETERNUS CS800 to send e-mail, you must specify an outgoing e-
mail server (see
).
To send a service ticket:
1. In the list of service tickets, click the ticket number.
2. Click
at the bottom of the page.
section displays at the bottom of the page (see
Ticket Information" on page 440
ETERNUS CS800
439
13 Alerts
Summary of Contents for ETERNUS CS800
Page 1: ...ETERNUS CS800 V3 2 User Guide English ...
Page 2: ......
Page 3: ...English ETERNUS CS800 User Guide V3 2 Edition October 2015 ...
Page 26: ...26 ...
Page 42: ...42 ...
Page 78: ...78 ...
Page 132: ...6 3 Running the Getting Started Wizard Figure 91 Confirm Page 132 ETERNUS CS800 ...
Page 143: ...Figure 97 Remote Management Pages Map ETERNUS CS800 143 7 Remote Management ...
Page 144: ...144 ...
Page 184: ...8 7 AIS Connect Figure 128 AISConnect Wizard Confirm 184 ETERNUS CS800 ...
Page 198: ...198 ...
Page 321: ...Figure 206 Network Configuration ETERNUS CS800 321 10 Configuration ...
Page 335: ...Figure 215 Date Time Page To set the system date and time ETERNUS CS800 335 10 Configuration ...
Page 339: ...Figure 216 Access Control Settings Page ETERNUS CS800 339 10 Configuration ...
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