See the following sections for more information about service tickets:
l
"Service Ticket Priority" on page 435
l
"Recommended Actions" on page 435
l
"Working With Service Tickets" on page 435
Service Ticket Priority
The system assigns each service ticket a priority based on the criticality of the problem that
caused the system to generate the ticket. There are three priority levels:
Priority
Level
Description
Low
A minor problem occurred and needs to be resolved, but the operation and
performance of the ETERNUS CS800 are not significantly affected.
Medium
A serious problem occurred and needs to be resolved, but it does not necessarily
need to be fixed immediately. The operation and performance of the ETERNUS
CS800 may be degraded.
High
A critical problem has occurred and needs to be resolved immediately. The
operation and performance of the ET
are degraded, and there is a risk of system failure or data loss.
Recommended Actions
If appropriate, a service ticket includes recommended actions. The recommended actions
provide instructions for resolving the problem that caused the system to generate the ticket.
Perform the recommended actions to try to resolve the problem before contacting Fujitsu
Technology Solutions customer support. If you are able to resolve the problem, you can close
the service ticket.
The recommended actions should be performed by a user who is familiar with
operating the ETERNUS CS800.
Working With Service Tickets
The
Service Tickets
page allows you to view and work with service tickets.
To access the
Service Tickets
page, click the
Alerts
menu, and then click the
Service
Tickets
tab (see
"Service Tickets Page" on page 436
)
ETERNUS CS800
435
13 Alerts
Summary of Contents for ETERNUS CS800
Page 1: ...ETERNUS CS800 V3 2 User Guide English ...
Page 2: ......
Page 3: ...English ETERNUS CS800 User Guide V3 2 Edition October 2015 ...
Page 26: ...26 ...
Page 42: ...42 ...
Page 78: ...78 ...
Page 132: ...6 3 Running the Getting Started Wizard Figure 91 Confirm Page 132 ETERNUS CS800 ...
Page 143: ...Figure 97 Remote Management Pages Map ETERNUS CS800 143 7 Remote Management ...
Page 144: ...144 ...
Page 184: ...8 7 AIS Connect Figure 128 AISConnect Wizard Confirm 184 ETERNUS CS800 ...
Page 198: ...198 ...
Page 321: ...Figure 206 Network Configuration ETERNUS CS800 321 10 Configuration ...
Page 335: ...Figure 215 Date Time Page To set the system date and time ETERNUS CS800 335 10 Configuration ...
Page 339: ...Figure 216 Access Control Settings Page ETERNUS CS800 339 10 Configuration ...
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