MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011
Page 29
Additional Security in Encore S Series Units
Preparing to Service Units
Unit Commissioning
Unit commissioning is a valuable service included in the purchase price of most dispensers.
During commissioning, the ASC/CSC inspects and verifies if the units have been properly
installed and operate as intended. Some unit training is also given to station employees as part
of the process. You must ensure that the units are commissioned shortly after installation.
Improper installation can void warranty or result in poor unit performance.
Error Codes
If an error or malfunction occurs, the LCD on the main display may flash and alternately
display the error code and the normal readout. Some error codes can appear at the PPU. These
must not be confused with numbers that may flash when power is first applied to the unit.
These numbers represent software versions and other similar information, and are not error
codes.
Recording Error Codes
Error codes provide an excellent service and troubleshooting tool for ASCs/CSCs and will
ensure that the ASC/CSC brings the correct part to the site for a quick repair. Record all error
codes and provide the list to your ASC/CSC. The ASC/CSC uses these codes to diagnose and
repair unit problems, which results in less down time.
Clearing Error Codes
In some cases, you can permanently clear error codes from the unit. To clear an error code,
proceed as follows:
1
For EC 44 - pump handle on at power up, replace handle, power down, and then power up.
One instance of this error code does not normally require a service call.
2
If the error code still appears, power down the unit, wait for one minute, and then restore
power using the station circuit breaker.
3
If the error code still appears or reappears at a later time, record the error code and call your
ASC/CSC for assistance.
Replacement Parts
Use only genuine Gilbarco replacement parts and retrofit kits on your unit.
Only use Gilbarco replacement parts and retrofit kits. Non-Gilbarco replacement parts may
create safety hazards and violate local regulations.
Gilbarco replacement parts are required to maintain warranty.
WARNING
