97
Troubleshooting
Problems and Solutions
Playback
Problem
Problem
Solution
Solution
Pictures are grainy.
Pictures are grainy.
The pictures were taken with a different make or model of camera.
The pictures were taken with a different make or model of camera.
Playback zoom is
Playback zoom is
unavailable.
unavailable.
The current picture is a resized copy with a size of
The current picture is a resized copy with a size of
a
a
..
No sound in movie
No sound in movie
playback.
playback.
• •
Playback volume is too low
Playback volume is too low
: Adjust playback volume (
: Adjust playback volume (
P
P
84).
84).
• •
The microphone was obstructed
The microphone was obstructed
: Hold the camera correctly during recording (
: Hold the camera correctly during recording (
P
P
21, 51).
21, 51).
• •
The speaker is obstructed
The speaker is obstructed
: Hold the camera correctly during playback (
: Hold the camera correctly during playback (
P
P
53).
53).
Selected pictures are not
Selected pictures are not
deleted.
deleted.
Some of the pictures selected for deletion are protected. Remove protection using the device with
Some of the pictures selected for deletion are protected. Remove protection using the device with
which it was originally applied (
which it was originally applied (
P
P
76).
76).
File numbering is
File numbering is
unexpectedly reset.
unexpectedly reset.
The battery-chamber cover was opened while the camera was on. Turn the camera off before
The battery-chamber cover was opened while the camera was on. Turn the camera off before
opening the battery-chamber cover (
opening the battery-chamber cover (
P
P
17).
17).