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Fritz! Powerline 1000E, Installation And Operation Manual

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Fritz! Powerline 1000E Installation And Operation Manual Download Page 36

FRITZ!Powerline 1000E

36

Assistance from the Support Team

18.3

Assistance from the Support Team

Should problems with your FRITZ!Powerline arise, first we ad-
vise:

•

Search for a solution in the AVM Knowledge Base.

en.avm.de/service

This site contains answers to questions frequently 
posed to our Support team.

Support by e-mail

You can send us an English-language e-mail request at any 
time from the “Service” area of our web site. You can reach 
the service area at

en.avm.de/service/support-request/your-support-request

.

1.

Select the product group and your product for which you 
need support. 

You will receive a selection of FAQs. 

2.

If you need more help, click the “Submit support re-
quest” link to open the e-mail support form.

3.

Fill out the form and send it to AVM by clicking the “Sub-
mit support request” button. 

Our Support team will respond by e-mail as quickly as possi-
ble.

Summary of Contents for Powerline 1000E

Page 1: ...FRITZ Powerline 1000E Set Installation and Operation Installation and Operation ...

Page 2: ...line Network with FRITZ Powerline 1000E 12 5 2 Integrating FRITZ Powerline into an Existing Powerline Network 13 5 3 Integrating Adapters from Other Manufacturers into the Powerline Network 14 5 4 Connecting Computers Smart TV and Other Network Devices 15 6 Security in the Powerline Network 16 6 1 FRITZ Powerline Always Password Protected 16 6 2 No Access from Outside Permitted 16 6 3 Changing the...

Page 3: ...e Network Password with the FRITZ Powerline Software25 11 Loading Factory Settings 27 11 1 Restoring Factory Settings Using the Button 27 11 2 Loading the Factory Settings with the FRITZ Powerline Software 27 12 Optimizing Powerline Transmission Capacity 28 12 1 Finding the Ideal Outlet 28 12 2 Avoiding Multi Outlet Power Strips 28 13 Prerequisites for Gigabit Data Rates 29 13 1 Requirements 29 13...

Page 4: ... FRITZ Powerline with Cross Blocking in the Power Supply 33 16 4 Up to Four Powerline Networks in a Circuit 33 17 Technical Specifications 34 18 Customer Service 35 18 1 Documentation on FRITZ Powerline 35 18 2 Information in the Internet 35 18 3 Assistance from the Support Team 36 Manufacturer s Warranty 37 Legal Notice 38 Legal Notice 38 Declaration of CE Conformity 38 Disposal Information 39 In...

Page 5: ... FRITZ Powerline FRITZ Powerline contains hazardous components and should only be opened by authorized repair technicians Do not open the FRITZ Powerline housing If FRITZ Powerline needs to be repaired please take it to a specialized vendor Dust moisture vapors and caustic cleaners or solvents can damage FRITZ Powerline Protect FRITZ Powerline from dust moisture and fumes Install FRITZ Powerline a...

Page 6: ...unit The slits and openings on the housing of FRITZ Pow erline are for ventilation and must not be blocked or covered Overloaded outlets extension cords and power strips can lead to fires or electric shocks Always plug FRITZ Powerline directly into a wall out let Avoid using socket strips and extension cords if at all possible ...

Page 7: ...nd tips This symbol indicates important instructions that must be observed to avoid malfunctions Highlighting Function Quotation marks Designate elements in the user interface and paths Example Click System Update and then click the Find New FRITZ OS button Blue lettering Designates cross references and ad dresses for entry in the web browser Example See also the information on page 7 ...

Page 8: ...s encrypted se curely from the very start The powerline network connects the FRITZ Powerline adapt ers with each other over the power lines The first FRITZ Powerline 1000E connects the powerline net work with your FRITZ Box or another Internet router You can connect computers smart TVs and other network de vices to the second FRITZ Powerline 1000E using a LAN cable Via FRITZ Powerline the devices ...

Page 9: ...ing for data transmission This allows for transmission over greater distances and through multiple walls and ceilings To ensure safe data transmission in the FRITZ Powerline net work encryption and a unique network password are enabled in FRITZ Powerline upon delivery see also page 16 3 3 Package Contents 2 FRITZ Powerline 1000E 2 network cables printed product information ...

Page 10: ... 2 Button Functions The Powerline Security button can be used to perform var ious functions Power LAN Powerline Security Power LAN Powerline Security Press the button Function for 0 5 to 3 seconds to integrate FRITZ Powerline in an exist ing powerline network for 5 to 8 seconds to disconnect FRITZ Powerline from the powerline network for 10 to 15 seconds to restore factory settings to FRITZ Pow er...

Page 11: ...TZ Powerline has no electrical power LAN on the LAN port is in use off no LAN cable is connected to FRITZ Powerline or the device on the LAN cable is switched off Powerline Security on FRITZ Powerline is connected with the powerline network and ready for data exchange flashing FRITZ Powerline resetting or config uring security settings off FRITZ Powerline did not detect any compatible powerline de...

Page 12: ...ITZ Powerline adapter in an outlet near your FRITZ Box 2 Insert a LAN cable in the LAN port on the first FRITZ Powerline adapter 3 Connect your FRITZ Box to the free end of the LAN cable 4 Plug the second FRITZ Powerline adapter into any outlet in your home The powerline connection has been established suc cessfully when the Powerline Security LED lights up on both FRITZ Powerline adapters Power L...

Page 13: ...pter already integrated in the powerline network 2 Wait for the Powerline Security LED to start flashing 3 On the FRITZ Powerline adapter that is already integrat ed in the powerline network press the Powerline Se curity and hold it down for one second This starts transmission of the network password The Powerline Security LED starts flashing 4 On the new FRITZ Powerline adapter press the Power li...

Page 14: ... with the IEEE P1901 standard You can integrate all 200 500 and 1200 Mbit s powerline adapters into the FRITZ Powerline network Integrating Powerline Adapters Here is how to integrate a powerline adapter from another manufacturer into the FRITZ Powerline network 1 Insert the new powerline adapter into an outlet in your home 2 Press the Powerline Security button on a FRITZ Pow erline adapter and ho...

Page 15: ...dress from the FRITZ Box and can use the Internet connection of the FRITZ Box Connecting a Network Device 1 Insert a LAN cable into the LAN port 2 Insert the free end of the cable into a LAN port on the network device The network device is connected with the Internet access of the FRITZ Box via the powerline connection Connecting Network Devices via Hub or Switch A hub or switch can also be connec...

Page 16: ...th are enabled in FRITZ Powerline upon delivery The password protects from unauthorized access and is used to encrypt the transmitted data 6 2 No Access from Outside Permitted No access to FRITZ Powerline is possible from outside your home or your apartment Anyone who wants to integrate a powerline adapter into the FRITZ Powerline network must press the Security button on a FRITZ Powerline adapter...

Page 17: ...loors in your home With FRITZ Powerline you can connect all network devices with the Internet connection using the power lines In contrast to a wireless network a powerline network is not limited by structural components like reinforced concrete or clay plaster delivers high data rates and can be set up easily and economically Power LAN Powerline Security Power LAN Powerline Security Power LAN Pow...

Page 18: ...tiple PCs and note books to a network over the power lines The computers can exchange data among each other and share hard drives and printers in a network Notebooks can also be integrated into the home network temporarily Power LAN Powerline Security Power LAN Powerline Security Power LAN Powerline Security Power LAN Powerline Security ...

Page 19: ...h FRITZ Powerline you can integrate your game console in the home network If your home network is connected to the Internet you can play against users all over the world and download game add ons Power LAN Powerline Security Power LAN Powerline Security Power LAN Powerline Security Power LAN Powerline Security Po we r D SL Int er ne t Fe stn et z W LA N In fo ...

Page 20: ...connected with the Internet you can use features like video on demand IP TV YouTube and Flickr on your smart TV The stereo system can receive web radio stations Both the TV and the music system can also access the collec tions of photographs videos and music available on storage media in the home network Power LAN Powerline Security Power LAN Powerline Security Power LAN Powerline Security Po we r...

Page 21: ...ITZ Box user interface shows you Settings and functions for operating FRITZ Powerline Information on FRITZ Powerline operation 8 1 Opening the FRITZ Box User Interface 1 Open a web browser on a computer in your FRITZ Box home network 2 Enter the address http fritz box 3 Click in the user interface on Home Network 4 Click the Edit button next to a FRITZ Powerline adapt er ...

Page 22: ...ine adapter And for the FRITZ Powerline adapter connected to the FRITZ Box by LAN cable Reset network password Integrate powerline adapter into the powerline network without pressing the button 8 3 Information on Operation In the FRITZ Box user interface you receive the following infor mation on operation of FRITZ Powerline Data rate in the send and receive directions Transmission properties for i...

Page 23: ...n avm de service fritzpowerline software for fritzpowerline The program is available for Windows 8 7 and Vista 9 2 Settings and Functions Overview of all powerline adapters Add a powerline adapter to the network Change the network password Switch on and off LEDs for FRITZ Powerline adapters Perform a firmware update for FRITZ Powerline adapters Load the factory settings for FRITZ Powerline adapter...

Page 24: ...d with the Button With the button you can configure a new network password which is chosen at random 1 If a FRITZ Powerline is on standby indicated by the Power LED flashing slowly remove it from the outlet briefly and then plug it back in 2 Press the Powerline Security button on a FRITZ Pow erline adapter and hold it down for 5 to 8 seconds When you release the button the Powerline Security LED t...

Page 25: ... adapter that has already received the password 10 3 Changing the Network Password with the FRITZ Powerline Software A new network password can be entered in the FRITZ Power line software Preparations Installing the FRITZ Powerline Software 1 Download the FRITZ Powerline software from en avm de service fritzpowerline software for fritzpowerline 2 Install the program on a computer Configuring a New...

Page 26: ...starts 8 Repeat steps 4 to 7 for all other FRITZ Powerline adapt ers that are not connected to the computer Always enter the same network password 9 Next go to the FRITZ Powerline software and double click the icon of the FRITZ Powerline connected with the computer The Device Profile window opens 10 Enter the same network password as for the other FRITZ Powerline adapters 11 Click OK The powerline...

Page 27: ...seconds When you release the button all LEDs turn off briefly and FRITZ Powerline restarts After the restart the Power LED is lit up The FRITZ Powerline is reset to its factory settings 11 2 Loading the Factory Settings with the FRITZ Powerline Software 1 Plug a FRITZ Powerline adapter into an outlet 2 Use a LAN cable to connect the FRITZ Powerline adapter to a computer on which the FRITZ Powerlin...

Page 28: ... software shows the transmission capacity gross for each FRITZ Powerline adapter To find the ideal power outlet compare the transmission ca pacity at various outlets 12 2 Avoiding Multi Outlet Power Strips Multi outlet strips have the following disadvantages Because multi outlet strips are junctions they reduce transmission capacity Connected electrical devices can interfere with the pow erline si...

Page 29: ...Data Rates Only in the Three phase Circuit Gigabit data rates are possible only in the three phase circuit FRITZ Powerline 1000E can build two pairs of wires for data transmission only when 3 wires are available The three wires in modern electrical circuits are line L neutral N and pro tective earth PE FRITZ Powerline pairs the line neutral standard pair and line protective earth auxiliary pair Fo...

Page 30: ...Z Powerline can only pair two wires into a single pair This means that no gigabit data rates are possible 13 4 Using Slower Adapters in the FRITZ Powerline Network In the FRITZ Powerline 1000E network you can also use pow erline adapters with data rates lower than those of FRITZ Powerline 1000E for instance adapters with 500 Mbit s Every data exchange with the slower powerline adapter then takes p...

Page 31: ...Powerline software 15 Energy Saving Standby Mode About 5 minutes after the connected network device was turned off FRITZ Powerline automatically switches to standby mode The Power LED flashes slowly during standby operation In standby mode the power consumption of the device is only ca 0 5 W instead of ca 3 W during normal operation Computers that can be started over the network wake on LAN are no...

Page 32: ...M band be tween 87 20 and 108 00 MHz The FRITZ Powerline band is considerably lower at 2 to 68 MHz No disturbance of amateur radio bands is to be expected ei ther Within the frequency bands of amateur radio FRITZ Powerline transmits at a lower level in comparison to conventional radio technologies the transmitter capacity is low and symmetrical coupling ensures that only a very small part of it is...

Page 33: ... high frequency signals This results in crosstalk of the powerline signal from one phase to the oth er as soon as the phase conductors run in close parallel over a distance of at least 0 5 meters Since this is the case in al most all buildings FRITZ Powerline can also be used across different phases 16 4 Up to Four Powerline Networks in a Circuit Up to four FRITZ Powerline networks can be set up w...

Page 34: ...ata prioritization for video transmis sion and Internet telephony free of interference Low power consumption of ca 3 W during operation ef ficient energy saving feature with ca 0 5 W on standby Power 230 V AC 50 Hz Multicast Supports multicast sessions using IGMP Support for IPv6 Compatible with IEEE P1901 Compatible with 200 500 and 1200 Mbit s powerline adapters that support the HomePlug AV and ...

Page 35: ...he Service area is the portal for all product specific services from AVM FRITZ Clips manuals downloads and support re quests In the Service area you can also receive comprehen sive information and useful tips on configuring and operating your FRITZ Powerline en avm de service AVM Knowledge Base In our AVM Knowledge Base you can find precise solutions to your problems The AVM Knowledge Base is loca...

Page 36: ...end us an English language e mail request at any time from the Service area of our web site You can reach the service area at en avm de service support request your support request 1 Select the product group and your product for which you need support You will receive a selection of FAQs 2 If you need more help click the Submit support re quest link to open the e mail support form 3 Fill out the f...

Page 37: ...the user manual normal wear and tear or defects in the environment of the system third party hardware or software We may at our discretion repair or replace the defective product Claims other than the right to the removal of defects which is mentioned in these terms of warranty are not constituted We guarantee that the software conforms with general specifications not however that the soft ware me...

Page 38: ...r for incidental or consequential damages except in case of intent or gross negli gence AVM expressly disclaims all liability for the loss of or damage to hardware or software or data as a result of direct or indirect errors or destruction and for any costs including connection charges related to the documentation and the software and due to incorrect installations not per formed by AVM itself The...

Page 39: ...sehold waste In accordance with European regulations FRITZ Powerline 1000E as well as all devices and elec tronic components contained in the package may not be disposed with household waste After use please dispose of FRITZ Powerline 1000E and all electronic components and devices in cluded with delivery at a collection point in your local community for the disposal of electric and electronic app...

Page 40: ...2 G game consoles 19 GFCI ground fault circuit interrupter 32 gigibit data rates 29 Green mode 31 H help customer service 35 knowledge base 35 latest manual 35 support team 36 hub 15 I imprint 38 information in the Internet knowledge base 35 service 35 L LAN port 10 15 31 LEDs 10 22 31 legal notice 38 loading factory settings 27 M manufacturer s warranty 37 MIMO technology 29 multi outlet power st...

Page 41: ... saving energy 31 31 security in the powerline network 16 security instructions 5 service 35 smart TV in the home network 20 standby mode 31 support by e mail 36 information in the Internet 35 switch 10 15 symbols 7 T technical specifications 34 transmission rates 22 U user interface 21 23 W warranty 37 ...

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