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Let us help you troubleshoot your concern! This section will help you with common issues. If you need us, visit our
website, chat with an agent, or call us. We may be able to help you avoid a service visit. If you do need service,
we can get that started for you!
1-887-435-3287
(United States)
ElectroluxAppliances.com
1-800-265-8352
(Canada)
ElectroluxAppliances.ca
Oven problems
Problem
Solution
Display shows an error code (“Err
XX”)
A fault has been detected. Record the fault code and call tech-
nical support.
Installation
Place the rack in the center of the oven. Place a level on the
oven rack. Contact installing agent if rack and or cabinet are
not level
Kitchen cabinet misalignment may make the range appear to
be not level. Be sure cabinets are square and level. Contact the
cabinetmaker to correct the problem.
Entire range does not operate
Make sure the electrical cord is securely connected inside the
electrical junction box.
Cord/plug is not installed and/or connected. Cord is not sup-
plied with the range. Contact your dealer, installing agent or
authorized servicer.
Service wiring not complete. Contact your dealer, installing
agent or authorized servicer.
Power outage. Check the house lights to be sure. Call your
local electric company. Short in cord/plug. Replace cord/plug.
Controls are not set properly. See instructions to set the con-
trols.
House fuse has blown or circuit breaker has tripped immedi-
ately following installation.
House fuse may not be fully engaged. Check fuse and screw or
engage circuit breaker securely.
Oven lights do not work
Burned-out or loose bulb. Follow the instructions under Oven
Light to replace or tighten the bulb.
Poor cooking results
Many factors affect baking results. See “Oven cooking tips” for
hints, cause and corrections.
Adjust the recipe’s recommended power levels or cooking
times.
Cookware is too lightweight or warped. Use heavier quality
cookware so foods being prepared may cook more evenly.
Fan noise when the appliance is off
This range is equipped with a cooling fan that runs during the
cooking process to cool internal electronic components. It is
normal for this fan to continue to run for an extended period
of time, even when the oven is off.
Flames inside oven or smoking from
oven vents
Excessive spillovers in oven. For example, this will happen for
pie spillovers or large amounts of grease left on the oven bot-
tom. Wipe up excessive spillovers before switching on the
oven. If flames or excessive smoke are present see “Broil func-
tion tips” in the Setting Oven cooking tips section.
BEFORE YOU CALL