54
Service and Assistance
Before calling for service, please check the “Troubleshooting Tips” section
on pages 40 and 41. This may help you to
fi
nd the answer to your problem,
avoid unnecessary service calls, and save you the cost of a service call if
the problem is not due to the product itself. If you have checked the “Basic
Troubleshooting” section and still need help, it is available as follows:
You can
fi
nd the name of your local Authorized Service Provider by visiting
our web site at www.friedrich.com.
If you require further assistance
You can call the Customer Support Call Center at
1-800-541-6645.
Before calling, please make sure that you have the complete model and
serial number, and date of purchase of your equipment available. By
providing us with this information, we will be better able to assist you.
Our specialists are able to assist you with:
Speci
fi
cations and Features of our equipment.
Referrals to dealers, and distributors.
Use and Care Information.
Recommended maintenance procedures.
Installation
information.
Referrals to Authorized Service Providers and Parts depots.
Available Accessories
DC-2 Drain Kit – Part No. 01900235
In some installations, excess condensate water caused by extremely humid
conditions, may result in an undesirable water drip such as on a patio or
over an entryway. MODEL DC-2 DRAIN KIT (Part No. 01900-235) can be
installed to drain excess condensation to an alternate location.
Carbon Filter Kits
The kits vary depending on the chassis size (small, medium, large). Each
kit contains three (3)
fi
lters.
WCFS
– Carbon
fi
lter kit for small chassis models.
WCFM
– Carbon
fi
lter kit for medium chassis models.
WCFL
– Carbon
fi
lter kit for large chassis models.
Remote Wall Thermostats
RT4
– Digital wall thermostat hard wired with single speed fan.
RT5
– Digital wall thermostat hard wired with a digital display, two fan speed
selection,
fi
lter check light, temperature limiting, status indicator light, room
temperature offset, backlight and battery backup.
Window Installation Kits (Standard in Kühl
Models without Heat)
KWIKS
– For all ES and YS models.
KWIKM
– For all EM and YM models.
KWIKL
– For all EL and YL models.
See www.friedrich.com for additional accessories for your unit.
