29
COMPLAINT
CAUSE
SOLUTION
Unit.does.not.cool/heat.room.sufficiently,.or.cycles.
on.and.off.too.frequently
●
The air conditioner has insufficient
heating capacity to match the heat
loss of the room.
●
Check the heating capacity of your unit. Air
conditioners are sized to meet the cooling
load and heater size is then selected to meet
the heating load. In extreme, northern cli-
mates, room air conditioners may not be able
to be used as a primary source of heat.
Unit.runs.too.much
●
This may be due to an excessive heat
load in the room.
●
If there are heat product appliances in use in
the room, or if the room is heavily occupied,
the unit will need to run loner to remove the
additional heat.
●
Be sure to use exhaust vent fans while cook-
ing or bathing and, if possible, try not to use
heat producing appliances during the hottest
part of the day. It may also be due to an
improperly sized unit.
●
Depending upon the size of the room being
cooled, a higher capacity air conditioner may
be necessary
●
This may be normal for higher ef-
ficiency (EER) air conditioners.
●
The use of higher efficiency components in
your new air conditioner may result in the unit
running longer than you feel it should . This
may be more apparent, if it replaced an older,
less efficient, model. The actual energy us-
age, however, will be significantly less when
compared to older models.
●
Likewise, you may notice that the discharge
air temperature of your new air conditioner
may not seem as cold as you may be ac-
customed to from older units. This does not,
however, indicate a reduction in the cooling
capacity of the unit
●
The energy efficiency ratio (EER) and cooling
rating (Btu/h) listed on the unit's rating plate
are both agency certified.
Service & Assistance
Before.calling.for.service,.please.check.the."Basic.Troubleshooting".sec-
tion.above..This.may.help.you.to.find.the.answer.to.your.problem,.avoid.
unnecessary.service.calls,.and.save.you.the.cost.of.a.service.call.if.the.
problem.is.not.due.to.the.product.itself..If.you.have.checked.the."Basic.
Troubleshooting".section.and.still.need.help,.here.is.a.list.of.available.
services:.
You.can.find.the.name.of.you.local.Authorized.Service.Provider.by.visiting.
our.web.site.at.www.friedrich.com.
If.you.require.further.assistance.you.can.call.the.Customer.Support.Call.
Center.at.1-800-541-6645..
Before.calling,.please.make.sure.that.you.have.the.complete.model.and.
serial.number,.and.date.of.purchase.of.your.equipment.available..By.provid-
ing.us.with.this.information.we.will.be.better.able.to.assist.you.
Our.specialists.are.able.to.assist.you.with:
*. Inspect.and.ensure.that.all.components.and.accessories.have.been.
installed.properly.and.that.they.have.not.been.damaged.during.the.
installation.
*. Specifications.and.Features.of.our.equipment
*. Referrals.to.dealers,.and.distributors.
*. Use.and.Care.information
*. Recommended.maintenance.procedures
*. Installation.information
*. Referrals.to.Authorized.Service.Providers.and.Parts.depots.
