22
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Observed Issue
Cause
What To Do
The Display is
showing Error “E9”.
The Lid was not locked.
Ensure the Lid was locked properly.
See User Manual.
Cold water was added to
the Inner Pot and filled to
the indicated fill line.
Always add hot tap water to indicated
fill line on the Inner Pot.
Cold food product was filled
into the hot jars instead of
hot food product.
Always follow the recipes provided in the
included Recipe Book. Hot food should
be added to the hot jars, one jar at a time,
immediately after cooking the recipe
provided in this Recipe Book.
Regardless of the cause, you should
reprocess the food following the instructions
in the Reprocessing Jars section of the
freshTECH Recipe Book.
The Display is
showing Error
“E12”.
Process was interrupted
by pushing the “Stop/Re-
set” button before the end
of the process.
You can immediately Reset by pressing
Stop/Reset button. However if the process
interruption continues beyond 1 minute,
we recommend you stop the process
and use the food within one week with
refrigeration.
Reprocess the food immediately following
the instructions on page 21 of this book.
The Display is
showing Error
“E10”.
Power interruption.
In case the Preserving process of your
freshly prepared foods is terminated due to
power interruption, please remove the food
from the appliance and do not re-process.
Place the jars in the refrigerator to consume
food within one week.
The Display is
showing Error “E11”.
Safety precaution.
Please contact our Fresh Preserving
Helpline at 1-800-240-3340.
There is a crackling
sound and smoke
is emitted from the
bottom of the Inner
Pot.
There is residual food that
has spilled onto the heat
plate.
Press and hold the Stop/Reset button
for 2 seconds and then unplug the power
cord.
Remove pot, wait for components to
cool and wipe off any residue left on the
heating element.
If the problem persists please contact
our Fresh Preserving Helpline at
1-800-240-3340.
At the end of the
process I cannot
get the Appliance
to default back
to the Welcome
display screen.
The Reset sequence was
not followed at the end of
the program.
Once the “Preserving Complete” text is
illuminated and the green Ready light is
flashing, the Appliance is indicating that
it is safe to remove the jars.
Once the jars are removed, press the
Stop/Reset button once, displaying the
“Clean Vent” message.
Proceed to clean the vent with the vent
cleaner and press the Stop/Reset button
again. This will prompt the home screen
to appear.
There may be residue on
the bottom of the Inner
Carefully remove Inner Pot and check bottom
to ensure clean. If not, wait for Pot to cool
and wipe off any residue.
