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Limited Warranty
Thirty-Year Shell/Surface Warranty
Freeflow Spas offers a shell warranty on the interior surface/shell against cracking, blistering, and delaminating or water loss for a
period of thirty years from the date of purchase at 100% replacement of product for the first through fifth year, 50% replacement for
the sixth through tenth year, and 25% replacement for the eleventh through thirtieth year. Any and all shipping, delivery, set-up and
installation charges will be the sole responsibility of the spa owner.
Two- Year Equipment and One- Year Labor Warranty
Freeflow Spas warrants the electrical components including the pump, heater, and control system against malfunctions in materials or
workmanship for a period of two years from the original purchase date. Filter cartridges, light bulbs, cover locks, fuses, ozone
generators, and headrest are not included in this warranty. Those items are, however, warranted to be free from defects in materials
and workmanship at the time of delivery to the original consumer purchaser. Shipping charges for parts in the second year of
warranty are the sole responsibility of the consumer purchaser.
Simulated wood skirting:
Simulated wood skirting will flex and your spa skirting may demonstrate some temporary gaping during
extreme weather conditions as the material expands and contracts. Simulated wood skirting is warranted for two years against
cracking, warping, and discoloring. Any shipping and replacement charges will be the sole responsibility of the spa owner.
One-Year No Leak Plumbing Warranty
Freeflow Spas warrants the factory installed plumbing components not to leak for a period of one year from the original purchase date.
This warranty specifically covers leaks from jet fittings, internal plumbing, internal glue joints and hoses.
Extent of Warranty
This warranty is effective for spas manufactured after January 1, 2005 and sold by authorized dealers within North America. This
warranty is given only to the original consumer purchaser and terminates upon any transfer of ownership. Spas installed in
commercial applications are excluded from any coverage whatsoever. This warranty does not provide coverage for the insulated
cover or any item attached to or installed on the spa after the date of manufacture (including ozone systems) although they may be
covered under other warranties. Check with your Freeflow dealer for details.
Warranty performance
In the event of a defect not covered under the terms of the warranty, notify your authorized Freeflow dealer as soon as possible and
use all reasonable means to protect the spa from further damage. Upon proof of purchase, Freeflow Spas or its designated service
representative will correct the defect subject to the terms and conditions contained in this warranty. There will be no charge for parts
and labor to replace the defect, although you may incur reasonable repairman travel mileage charges. If Freeflow determines that the
repair of the covered defect is not feasible, we reserve the right to instead provide a replacement spa equal in value to the original
purchase price of the defective spa. In such instances, reasonable cost for the removal of the defective spa, shipping cost for the
replacement spa and delivery and installation of the replacement spa will be the responsibility of the spa owner.
Acts Invalidating Warranty
This warranty is void if the Freeflow Spa has been subjected to alterations, neglect, misuse or abuse; if any repairs have been
attempted by anyone other than a Freeflow Spas authorized service representative; or if failure is caused by accident, acts of nature or
other causes beyond the control of Freeflow Spas. Alterations shall include: any component or plumbing change, electrical conversion
or addition of alternate sanitation or heating systems which contribute to component failure. Neglect, misuse and abuse include any
installation, operation or maintenance of the spa other than in accordance with the owner’s manual or use for which the spas were not
designed. Specifically damage caused by the operation of the spa with water temperatures outside the range of 33ºF and 120º F;
damage caused by dirty, clogged or calcified filter cartridges; damage to the spa surface caused by improper use of chemicals to lie on
the surface; damage caused by improper Ph balance, improper calcium hardness level or other improper water chemistry; damage to
the spa surface caused by leaving the spa uncovered and in direct sunlight; damage caused by allowing solar blankets to be stored in
the folded position on the top lip of the spa; damage caused by failure to provide even and sufficient support for the spa are considered
abuses and may invalidate this warranty. Jets and air adjustments are not covered against discoloration and fading.
Disclaimers
Freeflow Spas or any of its authorized agents shall not be held liable for injury or loss of use of your spa or other incidental and
consequential cost, expense or damage, whether incidental or consequential, arising out of any defect covered by this Limited
Warranty, including, without limitation, loss of use of the spa and cost of removal of defective product, even if Freeflow Spas has
been advised of the possibility of such damage. In no event shall Freeflow Spas be liable for any reason or cause in excess of the
amount paid for the product. Coverage under this Limited Warranty shall commence as of the original date of purchase and the
duration of such coverage shall not extend for any reason whatsoever beyond the stated time periods. No other warranties, written or
implied, are valid. No agent, dealer, distributor, service company or other party is authorized to change modify or extend the terms of
this warranty.
Legal Rights
This warranty gives you specific legal rights. You may have other rights, which vary from state to state. Some states do not allow
limitations on how long an implied warranty lasts, so this limitation may not apply to you.
FREEFLOW SPAS - 1705 SOUTH BAKER AVE, ONTARIO CA. 91761 PHONE (909) 947-9471