45
GB
7
Chapter 7: Troubleshooting
Issue
After I connected the Freecom
ToughDrive to my computer for the
first time no Freecom SYNC folder has
been created automatically.
After installation of Freecom Personal
Media Suite, the message "No Freecom
device found." appears.
Files deleted in the SYNC folder, are
still appearing during the syn-
chronization.
An empty folder is not synchronized.
If you are working with the program
"Total Commander" and are using the
"send to" dialog to add items to the
SYNC folder, the message "The brief-
case is in use on another computer"
could appear.
You cannot create a SYNC folder with
a name you used for another, deleted,
SYNC folder.
Not enough memory on the target
drive (Freecom ToughDrive) during
creation of SYNC folder.
Not enough memory on the target
drive (Freecom ToughDrive) during
synchronization.
Solution
• Install the Freecom Personal Media
Suite software and safely remove and
reconnect the Freecom ToughDrive
• Follow the instructions on chapter 5.4.2
Creating a new SYNC folder.
• Connect the Freecom ToughDrive to
your computer.
• Check all connections between the
Freecom ToughDrive and the compu-
ter.
• Safely remove and reconnect the
Freecom ToughDrive.
You have to "Split From Original" the
files from their counterparts before
you may delete them. Please refer to
chapter 5.5.1 Handling deleted files.
Empty folders are not taken into ac-
count during synchronization.
The SYNC folder is opened by another
program. Please close all applications,
which are using the SYNC folder.
This happens only under Windows 98.
Please restart Windows 98. After re-
start, you can create the new SYNC
folder.
Delete files on the target drive (Freecom
ToughDrive) or select less files.
Delete files on the target drive
(Freecom ToughDrive).
Troubleshooting
