Document Version 1.2.7 – January 2014
5
Cancelling Send or Receive
There may be moments when using Fractal-Bot where you change your mind or realize a mistake and want to
stop everything as quickly as possible. First and foremost, do not power off your Axe-Fx while Fractal-Bot is
transmitting or receiving. Instead, please use the CANCEL button (or quit Fractal-Bot altogether) to stop the
program from sending or receiving data. If you act quickly, you may be in time. There are some limitations as to
what can and cannot be stopped, however.
Data that has already been sent to the Axe-Fx cannot be un-sent. Bank Files write individual presets as they
progress, so if you were to CANCEL after 50%, you’d find that 64 of 128 presets had already been written into
your Axe-Fx II. Individual presets and cabs transmit so quickly that it is unlikely you’d be able to stop them.
During RECEIVE operations; pressing CANCEL cannot remotely abort in-progress transmissions from the Axe-
Fx II. You’ll need to wait for the dump to run its course before trying again.
Once an Axe-Fx or MFC-101 has fully received a firmware update file, it goes through a brief programming
phase. Turning off either unit during this phase can cause serious problems. Let the update continue – and just
remember, you can always downgrade!
Tips & Troubleshooting
Have questions about firmware updates?
Newer update files come bundled with an “Update Guide”
containing useful information. You can also find these guides online at the following address:
http://support.fractalaudio.com/index.php?/Knowledgebase/List/Index/4/firmware-update
Is your backup data critical?
Try a “fire drill.” Use the onboard Flash ROM of the Axe-Fx to safely backup your
data and then use Fractal-Bot to transmit your backup to verify its integrity.
Are you getting errors when sending or receiving data with Fractal-Bot?
Believe it or not, an inferior USB
cable may be the problem. Rely on high quality cables such as those from
http://www.fractalaudio.com/cables
Another common cause of trouble is the computer itself. Interference from another USB Device such as an
MBOX or certain other audio/MIDI interfaces. Solutions here vary, and range from simply trying a different USB
port, to doing a complete manual uninstall of the offending MIDI driver. Installing the latest version of the Axe-
Fx II driver may also help. Using a
different USB port
can also be helpful.
If you use Axe-Edit, you may find that a “Fractal Audio” folder already exists inside your
DOCUMENTS
directory.
We suggest creating a new “Fractal-Bot” directory inside of this folder and allowing Fractal-Bot to organize the
files it contains.
Fractal-Bot can also be used for “Recovery ROM” firmware installation. Contact
http://support.fractalaudio.com
for details.
Checking for Updates
Fractal-Bot checks automatically for updates on startup. To check manually, visit our web site.
Getting Help
If you need help with Fractal-Bot, please contact our support team via
http://support.fractalaudio.com
Please be sure to include all the information we will need to help you.
1.
Details on the computer.
2.
Details about how you have things connected.
3.
Details on any 3
rd
party devices such as Audio/MIDI Interfaces.
4.
Version numbers: Fractal-Bot, computer OS, current/desired FW versions for your Fractal product, etc.
5.
Steps required reproduce a given issue.
6.
Things you’ve already tried to fix it.
7.
Anything else we might need to know.
Our forum at
http://forum.fractalaudio.com/forum.php
can also be a valuable resource, with members helping
members around the clock.
