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Our products are guaranteed for a year from the date of commissioning; this applies
only to products purchased from our offices or from our authorized retailers. The
warranty does not extend beyond 15 months from the date of shipping. If the
shipping documentation is missing, the date of manufacture is given in the code on
the nameplate or fused into the interior of the terminal box. The warranty covers all
manufacturing defects of material manufactured by us; it covers replacement and
repair only, at our premises and by our staff, of the defective panel or part. The
warranty does not provide for any claims by the customer. The warranty does not
cover damage caused by faulty electrical connections, lack of adequate protection,
incorrect assembly, incorrect use or any negligence in installing and operating the
plant.
The WARRANTY is also void in the following circumstances:
- damage due to corrosion or abrasion of any type or nature;
- malfunction due to improper installation;
- repair, disassembly or tampering by unauthorized persons;
- failure by the customer to pay due amounts.
The defective product must be returned to our factory carriage paid. We reserve the
sole right to determine the cause of the defect and whether it is covered by the
warranty or not. After the repair, the goods will be returned to the Customer carriage
forward.
WE DECLINE all liability for damages and injury caused by our products.
Fourgroup S.r.l. reserves the right to modify its products without notifications. Any
controversy arising from the terms of this warranty shall be resolved in the Padua
Court, even if payment is agreed by bank’s draft.
For any further information, refer to the sales contract.
Always state the exact model identification number and construction number when
requesting technical information or spare parts from our sales and service centre.
Use only original spare parts when replacing any faulty components.
The use of unsuitable spare parts can cause malfunctions, personal injury
and damage to property.
13. WARRANTY
14. SPARE PARTS
