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www

.foscam.com

.foscam.com

Shenzhen

Shenzhen

Foscam

Foscam

Intelligent

Intelligent

Technology

Technology

Co.,

Co.,

Limited

Limited

Tel:

Tel:

86

86

755

755

2674

2674

5668

5668

Fax:

Fax:

86

86

755

755

2674

2674

5168

5168

80

video, please shut down firewall or anti-virus software to try again.

6.1.7 Can’t access IP camera in internet

There are some reasons:
1

、

ActiveX controller is not installed correctly

2

、

The port which camera used is blocked by Firewall or Anti-virus software. Please change another port number and try

again. (Figure6.7)
3

、

Port forwarding is not successful (Figure4.30)

Check these settings and make sure they are correct.

6.1.8 UPnP always failed

UPnP only contains port forwarding in our recent software. Sometimes, it may be failed to do port forwarding
automatically because of firewall or anti-virus software. It also has much relation with router’s security settings. So we
recommend you do port forwarding manually. You can view your camera in internet successfully after you do port
forwarding manually in your router (Figure 4.30).

6.1.9 Camera can not connect wireless

If your camera could not connect wireless after you set wireless settings and plug out the cable. Please check whether
your settings are correct or not.
Normally, camera can’t connect wireless mainly because of wrong settings.
Make sure broadcast your SSID; use the same encryption for router and camera.

6.1.10 Can’t see other cameras listed in multi-device when using remote

access

If you want to view all the cameras via the WAN, verify that each camera added in the multi-device settings can be
accessed by using the DDNS name and port number. Use the DDNS domain name not the camera’s LAN IP. (For more
details see: How to add cameras in WAN)

6.2 Default Parameters

Default network Parameters

IP address: obtain dynamically
Subnet mask: obtain dynamically
Gateway: obtain dynamically
DDNS: Embedded FOSCAM domain name

Username and password

Default admin username: admin with a blank password

Summary of Contents for FI9808P

Page 1: ...User User Manual Manual Indoor HD Pan Tilt IP Camera Model FI9818W Model FI9821W Colour Black White Colour Black White Model FI9821E Model FI9821P Colour Black White Colour Black White...

Page 2: ...scam Foscam Intelligent Intelligent Technology Technology Co Co Limited Limited Tel Tel 86 86 755 755 2674 2674 5668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 Model FI9826W Model FI9826P Model FI...

Page 3: ...e models involved 4 2 Access the IP Camera 5 2 1 Access the Camera in LAN 5 2 2 Access the Camera in WAN 8 2 3 Using the VLC player 13 2 4 IP camera connection to the server FI9821W FI9818W 15 3 Surve...

Page 4: ...lly reducing file size and saving network bandwidth The camera is based on the TCP IP standard There is a WEB server inside which could support Internet Explorer Therefore the management and maintenan...

Page 5: ...agement Software to manage and monitor multiple cameras 1 2 PoE Power over Ethernet FI9821E is PoE compliant allowing transmission of power and data via a single Ethernet cable Shown as the following...

Page 6: ...5 Physical Description Front Panel Figure 1 1 1 Speaker Built in speaker 2 LENS Fixed focus lens except FI9826W FI9826P support optical zoom 3 Infrared LED Infrared LEDs for night vision 4 Microphone...

Page 7: ...jack is used to plug an external speaker 8 Audio Input This jack is used to plug an external microphone 9 Antenna Used to connect external wireless antenna Bottom View Figure 1 3 1 Mounting Port Port...

Page 8: ...P address automatically after you plug in the network cable Figure 2 1 Double click the IP address of the camera your default browser will open to the camera login page 2 https LAN IP HTTPS Port NO Th...

Page 9: ...o Co Limited Limited Tel Tel 86 86 755 755 2674 2674 5668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 6 Open Internet Explorer if it is not already opened Click on Tools then click Internet Options...

Page 10: ...o Co Limited Limited Tel Tel 86 86 755 755 2674 2674 5668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 7 For Firefox you can add the trusted as the following way Tools Options Advanced View Certific...

Page 11: ...et DDNS service settings for remote access When you have finished connecting the camera using the LAN IP address and port forwarding you can access the camera directly from the Internet using the WAN...

Page 12: ...ge Do port HTTP port and Media port forwarding manually See Figure 2 11 for further details If your router has a Virtual Server it can do port forwarding Add the camera s LAN IP and port which you had...

Page 13: ...and 65535 Change the default http no 88 to another one How to assign a different HTTP Port No and fixed the LAN IP of the camera by the IP Camera Tool Step 1 Open the IP Camera Tool select the camera...

Page 14: ...nnections to access a specific device on your network from anywhere in the world Every router automatically blocks any incoming connections for safety purposes Using port forwarding you are telling yo...

Page 15: ...eft then click DDNS to get to the DDNS settings page Here you can see the unique domain name of your camera Figure 2 12 Now you can use http Domain name HTTP Port to access the camera via the Internet...

Page 16: ...nd password and try to redo the settings NOTE If you have set Third Party DDNS successfully the Foscam Domain Name will be invalid The Third Party DDNS and the Foscam Domain Name cannot work at the sa...

Page 17: ...telligent Technology Technology Co Co Limited Limited Tel Tel 86 86 755 755 2674 2674 5668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 14 Figure 2 13 Figure 2 14 Sometimes you may need to enter the...

Page 18: ...o in the VLC player please check the port mapping You can read Quick Installation Guide about How to configure port forwarding NOTE If you modify the camera s username or password you had better reboo...

Page 19: ...ame and password The default administrator username is admin with no password please reset the password at first using and prevent unauthorized users login the camera read chapter 3 2 4 about how to c...

Page 20: ...nzhen Foscam Foscam Intelligent Intelligent Technology Technology Co Co Limited Limited Tel Tel 86 86 755 755 2674 2674 5668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 17 Figure 3 2 3 2 Surveillan...

Page 21: ...it will lead to Administrator Control Panel and do advanced settings Click this button and back to the Playback panel to view the stored audio files stored in the SD Card Section 2 Multi Device Window...

Page 22: ...olution VGA 3 Maximum frame rate When the video format is 50Hz the maximum frame rate is 25 fps When the video format is 60Hz the maximum frame rate is 30 fps You should lower frame rate when the band...

Page 23: ...I9826W and FI9826P other Cameras don t suport this function Section 5 Pan Tilt Control NOTE FI9808P doesn t support Pan Tilt Control function 1 Up control button 2 Down control button 3 Left control b...

Page 24: ...to do cruise Firstly Select one track in the track dropdown list Secondly Click Start cruise button the camera will cruise following the predefined path Thirdly Click stop button and finish cruising P...

Page 25: ...set position you have set only select the preset position name from the preset dropdown list and click go button the camera will go to the preset position Section 7 IR LED Lights Click Infra led and t...

Page 26: ...era by the earphone or speakers that connected with PC 5 Snapshot Click it to make snapshot and it pop up a window which picture you snapshot right click in the window and save the picture to anywhere...

Page 27: ...full screen Zoom up Select it and you can see a bigger screen than before First Method Here is a convenient and fast solution to Zoom up down screen by Clicking Video Screen and adjusting Mouse pulle...

Page 28: ...columns Device Information Device Status Session Status and Log it will show you various information about your camera 4 1 1 Device Information Figure 4 1 Camera Model The camera model no Camera Name...

Page 29: ...ay the web UI version of your camera Plug in version Display the plug in version of your camera 4 1 2 Device Status On this page you can see device status such as Alarm status Record Status DDNS statu...

Page 30: ...lows you to configure your camera s Name Time Mail User account and Multi Device 4 2 1 Camera Name You can define a name for your camera here such as apple Click Save to save your changes The alias na...

Page 31: ...is option to synchronize the date and time of the Network Camera with your computer Manually The administrator can enter the date and time manually Note select the date and time format Click Save butt...

Page 32: ...o Co Limited Limited Tel Tel 86 86 755 755 2674 2674 5668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 29 Figure 4 8 How to add account Select one blank column then enter the new user name password...

Page 33: ...cams settings you need to assign different port such as 81 82 83 84 85 86 87 88 to the cameras if there is 8 cams installed The firmware within the camera can support a maximum of 9 devices monitoring...

Page 34: ...ure 4 11 Camera Model Our Company produces two series cameras MJPEG and H 264 Here will show you which series the camera belongs to Figure 4 12 Back to Surveillance Windows and click Four Windows opti...

Page 35: ...755 755 2674 2674 5168 5168 32 Figure 4 13 Figure 4 14 Add cameras in WAN If you want to view all cameras via the internet remote computer you will need to add them using DDNS domain name Firstly mak...

Page 36: ...5 2674 2674 5168 5168 33 Figure 4 15 Click Multi Device Settings Choose The 2nd Device Fill in the 2nd camera s name DDNS domain name port number Enter user name and password and then choose Add Figur...

Page 37: ...P NOTE The MJ series have the same HTTP Port no and Media Port no 4 Enter the 2nd camera s user name and password 5 Click Add button and to take effect NOTE Here the Host must be entered as the second...

Page 38: ...Configuration If you want to set a static IP for the camera please go to IP Configuration page Keep the camera in the same subnet of your router or computer Figure 4 19 Changing settings here is the...

Page 39: ...el 86 86 755 755 2674 2674 5668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 36 Figure 4 20 Figure 4 21 If you don t know the DNS server you can use the same settings as the Default Gateway Set the...

Page 40: ...will detect all wireless networks around the area It should also display your router in the list Figure 4 31 Figure 4 22 Step 2 Click the SSID name of your router in the list the corresponding inform...

Page 41: ...obtain a wireless connection and the LAN IP of the camera will show again on the window of the IP Camera Tool The IP address may have changed after the camera receives a wireless connection we recomm...

Page 42: ...screen button to activate the WPS feature If you are not sure where the WPS buttons is on your router please refer to your router s User Manual The camera will automatically create a secure wireless...

Page 43: ...the domain name Figure 4 25 Now you can use http Domain name HTTP Port to access the camera via internet Take hostname test09 myfoscam org and HTTP Port no 800 for example the accessing link of the ca...

Page 44: ...enzhen Shenzhen Foscam Foscam Intelligent Intelligent Technology Technology Co Co Limited Limited Tel Tel 86 86 755 755 2674 2674 5668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 41 Figure 4 26 Fig...

Page 45: ...count step by step according to instructions on www no ip com After registration please login your email which used to register You will receive an email from website please click the link to activate...

Page 46: ...correct hostname user name and password and try to redo the settings NOTE If you have set Third Party DDNS successfully the Foscam Domain Name will be invalid The Third Party DDNS and the Foscam Doma...

Page 47: ...l be configured for port forwarding There may be issues with your routers security settings and sometimes may error We recommend you configure port forwarding manually on your router 4 3 6 Port This c...

Page 48: ...rator default username is admin with a blank password and click OK to apply changes Step 3 Wait around 10 seconds you ll see that the camera s LAN IP address has changed In our example it was changed...

Page 49: ...cannot be accessed please make sure the port forwarding is succeed HTTPS port The default port is 443 You can use the url to access the camera https IP HTTPS port Sometimes you need to add the url to...

Page 50: ...Intelligent Technology Technology Co Co Limited Limited Tel Tel 86 86 755 755 2674 2674 5668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 47 For Firefox you can add the trusted as the following way...

Page 51: ...168 5168 48 Click View Certificates and go to Servers option Go to Add Exception panel ONVIF port FI9821W FI9818W By default the ONVIF port is set to 888 Also they can be assigned with another port nu...

Page 52: ...art can be omitted IP WAN or LAN IP address Videostream Here support three mode videoMain videoSub and audio When the network speed is bad here you had better select videoSub If you select audio you c...

Page 53: ...telligent Intelligent Technology Technology Co Co Limited Limited Tel Tel 86 86 755 755 2674 2674 5668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 50 Sometimes you may need to enter the user name a...

Page 54: ...deo in the VLC player please check the port mapping You can read Quick Installation Guide about How to configure port forwarding NOTE If you modify the camera s username or password you had better reb...

Page 55: ...r Security usually is None If you use Gmail Transport Layer Security must be set to TLS or STARTTLS and SMTP Port must be set to 465 or 25 or 587 which port you choose should be decided by which Trans...

Page 56: ...5 755 2674 2674 5168 5168 53 Figure 4 38 If the test success you can see the Success behind the Test at the same time the receivers will receive a test mail Figure 4 39 If the test fails with one of t...

Page 57: ...ecause of the anti spam privacy of the server 8 The server does not support the authentication mode used by the device 4 3 8 FTP Settings If you want to upload record files and images to your FTP serv...

Page 58: ...rating system First of all you need to open the P2P function of the IP Camera at Settings Network P2P Note The Checkbox Enable P2P is on by default Download and install the Foscam APP Search and insta...

Page 59: ...check the live video Modify the username and password Press the camera in the Device list more than one second to pop up several options Select Settings button then tap the Modify the Username Passwo...

Page 60: ...he H264 device addition interface Click the arrow on the right of UID to scan QR code Your phone will go into QR code scanning mode When you finish the QR code scanning the UID will be input automatic...

Page 61: ...But the bit rate configuration should combine well with the network bandwidth When the bandwidth is very narrow and bit rate is large that will lead to video can not play well Frame rate Note that a...

Page 62: ...ct Yes and you can see the device name on the video 4 4 3 Privacy Zone This page is used to set some mask as privacy zone on the video Figure 4 44 Allow On Screen Display Mask There are two options Ye...

Page 63: ...t pictures image quality and the storage path Figure 4 47 Image Quality Low Middle and High The higher the quality the picture will be clearer Save To FTP or SD Card If you have done FTP and Alarm set...

Page 64: ...elow Step 01 Enable Motion detection Step 02 Sensitivity It supports three modes Low Middle and High The higher the sensitivity the camera will be more easily alarmed Select one motion sensitivity Ste...

Page 65: ...as a still picture and load it to the FTP Make sure you have set FTP and set FTP as the storage path in Video Snapshot settings panel If you select Send Email at the same time the picture will be send...

Page 66: ...tion is detected Click the black button up the MON you will see all time range turn red When something moving in the detection area at anytime the camera will alarm Figure 4 50 Specify an alarm schedu...

Page 67: ...ea Figure 4 52 Step 07 Click Save button to take effect When the motion has been detected during the detection time in the detection area the camera will alarm and adopt the corresponding alarm indica...

Page 68: ...available space of the SD card Manual Recording Location For Windows OS the manual recording path is C IPCamRecord you can change another one For MAC OS the manual recording path is IPCamRecord 4 6 2...

Page 69: ...torage path of alarm record files is SD card when the available size of SD card is less than 256M the old record files will be deleted automatically 4 7 PTZ This page will allow you to change the pan...

Page 70: ...rack Delete Select one cruise track and delete it How to do add cruise tracks Firstly Click Add button and enter a descriptive name to identify the cruise track Secondly On the lower left of the page...

Page 71: ...he same method For example I have added three preset points to the track 1 that means When I select the track 1 on the surveillance window the camera moves as the following track upright then Right Mo...

Page 72: ...to the selected cruise track Delete Select one preset points you have added to one cruise track click delete Move up down Select one cruise track adjust the order of preset points in one cruise track...

Page 73: ...ese IP addresses and Only allow access from these IP addresses Figure 4 60 Enable firewall If you select Only allow access from these IP addresses and fill in 8 IP addresses at most only those clients...

Page 74: ...on will be displayed on your screen You may go to the Device Status Device Information Page to check for the latest firmware versions available Click Browse choose the correct bin file and then click...

Page 75: ...failed Please ensure you have download the correct firmware package for your camera before upgrading Read the upgrade documentation readme txt file in the upgrade package before you upgrade Upon down...

Page 76: ...674 5168 5168 73 4 9 3 Factory Reset Click All reset and all parameters will return to factory settings if selected This is similar to press the Reset button on the bottom of the camera Figure 4 65 4...

Page 77: ...on the time date manually The type of records files Here supports two typs Normal record Alarm record and All records Click this button to search all record files satisfy the conditions you selected S...

Page 78: ...stions you would meet please check Network connections firstly Check the working status revealed by the indicators on the network server hub exchange and network card If abnormal check the network con...

Page 79: ...e window NOTE If you could not view living video after running the ActiveX only a red cross in the center of the video or just a black screen Please change another port number to try Make sure all fir...

Page 80: ...lligent Intelligent Technology Technology Co Co Limited Limited Tel Tel 86 86 755 755 2674 2674 5668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 77 Figure 6 3 Download the plugin and drag it to the...

Page 81: ...tory default administrator username and password Please power on the camera before reset Default administrator username admin Default administrator password No password 6 1 4 Camera can not record whe...

Page 82: ...see no video image You can resolve this problem by this way Download ActiveX controller and set the safety property of IE in the PC when you view it first time IE browser Tool Internet Proper Securit...

Page 83: ...we recommend you do port forwarding manually You can view your camera in internet successfully after you do port forwarding manually in your router Figure 4 30 6 1 9 Camera can not connect wireless I...

Page 84: ...FTP TCP IP UDP SMTP DHCP PPPoE DDNS UPnP GPRS ON VIF Wireless Standard IEEE 802 11b g n Data Rate 802 11b 11Mbps Max 802 11g 54Mbps Max 802 11n 150Mbps Max Wireless Security WEP WPA WPA2 Encryption In...

Page 85: ...nd mirror Infrared mode Automatic or manual Pan Tilt Angle Horizontal 300 Vertical 120 Night visibility 11pcs IR LEDs night vision range up to 8 metres Audio Input Output Supports two way audio Built...

Page 86: ...Image Sensor Sensor High Definition Color CMOS Sensor Display Resolution 1280 x 720 1Megapixel Min Illumination 0 Lux With IR Illuminator Lens Lens Type Glass Lens focal length f 2 8mm Aperture F 2 4...

Page 87: ...a Firefox Google Chrome Apple Safari Other Features Motion Detection Alarm via E Mail upload alarm snapshot to FTP Privacy Zone Set privacy zone manually User Accounts Three levels user role Firewall...

Page 88: ...in Mic Speaker 3 5mm audio jack for external Mic Speaker Audio Compression PCM G 726 Network Ethernet One 10 100Mbps RJ45 port Remote Access P2P DDNS Network Protocol IP TCP UDP HTTP HTTPS SMTP FTP D...

Page 89: ...0 x 360 QVGA 320 x 240 QVGA 320 x 180 Stream dual stream Image adjustment The hue brightness contrast saturation sharpness are adjustable Flip image flip and mirror Infrared mode Automatic or manual P...

Page 90: ...Weight 420g Environment Operate Temper 0 40 C 32 F 104 F Operating Humidity 20 85 non condensing Storage Temper 10 C 60 14 F 140 F Storage Humidity 0 90 non condensing Certification CE FCC RoHS Warra...

Page 91: ...imension 117 L x114 W x129mm H Gross Weight 814g Color Box Size 245 x 145 x 165mm Net Weight 348g PC Requirements CPU 2 0GHZ or above Memory Size 256MB or above Display Card 64M or above Supported OS...

Page 92: ...ng System Microsoft Windows 2000 XP Vista 7 8 Mac OS iOS Android Browser Microsoft IE7 and above version or compatible browser Mozilla Firefox Google Chrome Apple Safari Other Features Motion Detectio...

Page 93: ...unications Operation of this equipment in a residential area is like to cause harmful interference in which case the user will be required to correct the interference at his own expense FCC Caution An...

Page 94: ...d help them expedite processing your request After receiving your RMA case number pack the item s very well with the original box and all the original accessories included such as power adapters brack...

Page 95: ...acement limit if customers ask for replacement due to the product does not fit for customer s personal expectation customers should responsible for both shipping fee Customers shall be responsible for...

Page 96: ...SCAM and the FOSCAM logo are trademarks of ShenZhen FOSCAM Intelligent Technology Limited registered in the U S and other countries 7 OBTAINING TECHNICAL SUPPORT While we hope your experience with the...

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