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FortiVoice™ Gateway GO08 5.3.6

Administration Guide

Summary of Contents for FortiVoice GO08

Page 1: ...FortiVoice Gateway GO08 5 3 6 Administration Guide...

Page 2: ...l with a purchaser that expressly warrants that the identified product will perform according to certain expressly identified performance metrics and in such event only the specific performance metric...

Page 3: ...the web based manager 12 Connecting to the CLI 13 Monitoring the FortiVoice Gateway System 16 Viewing overall system status 16 Viewing the dashboard 16 Viewing the Call Statistics 18 Using the CLI Co...

Page 4: ...ile 42 Configuring FortiVoice Gateway 43 Creating SIP peer for IP PBX 43 Testing SIP trunks 47 Configuring SIP profiles 47 Modifying analog trunks 48 Mapping a SIP peer with the FortiVoice Gateway 50...

Page 5: ...are updates and technical support require product registration For more information see the Fortinet Knowledge Base article Registration Frequently Asked Questions Customer service technical support F...

Page 6: ...such as troubleshooting and how to articles examples FAQs technical notes a glossary and more Visit the Fortinet Knowledge Base at http kb fortinet com Comments on Fortinet technical documentation Pl...

Page 7: ...place activity Table 1 Typographical conventions in Fortinet technical documentation Convention Example Button menu text box field or check box label From Minimum log level select Notification CLI inp...

Page 8: ...straint notations such as address_ipv4 indicate which data types or string patterns are acceptable value input Navigation Go to Monitor Status DHCP Publication For details see the FortiGate Administra...

Page 9: ...n mail example com xxx_url A uniform resource locator URL and its associated protocol and host name prefix which together form a uniform resource identifier URI such as http www fortinet com xxx_ipv4...

Page 10: ...must enter either enable or disable but must not enter both Options delimited by spaces Non mutually exclusive options For example http https ping snmp ssh telnet indicates that you may enter all or...

Page 11: ...guration to its default state you have just restored the firmware In these cases you must access either interface using the default settings After you connect you can use the web based manager or CLI...

Page 12: ...signed certificates cannot be verified with a proper CA and therefore might be fraudulent You must manually indicate whether or not to trust the certificate The certificate might belong to another web...

Page 13: ...omputer s serial communications COM port to the FortiVoice s console port 2 Verify that the FortiVoice is powered on 3 On your management computer start HyperTerminal 4 On Connection Description enter...

Page 14: ...FortiVoice s port1 3 Verify that the FortiVoice is powered on 4 On your management computer start your SSH client 5 In Host Name or IP Address type 192 168 1 99 6 In Port type 22 7 From Connection ty...

Page 15: ...FortiVoice Gateway 5 3 6 Administration Guide 10 Type admin and press Enter twice In its default state there is no password for this account The CLI displays the following text Type for a list of com...

Page 16: ...Console Viewing the dashboard Status Dashboard displays first after you log in to the web based manager It contains a dashboard with widgets that each indicates performance level or other statistics...

Page 17: ...s and device connection status To view the widget go to Status Dashboard If the widget is not currently shown click Add Content and mark the check box for the widget Following is the connection status...

Page 18: ...ou want to continue configuring the FortiVoice Gateway refresh your browser and log in again Viewing the Call Statistics The Call Statistics tab contains summaries of the number of calls by time and d...

Page 19: ...Detail Records CDR displays all the phone calls made during a certain time period including time of the call caller and receiver call duration call status and call direction Double clicking a record...

Page 20: ...ab To download the table click and drag to select the whole table then copy and paste it into a rich text editor such as Microsoft Word or OpenOffice Writer Log messages can appear in either raw or fo...

Page 21: ...olumn is being used to sort the page a small upwards or downwards pointing arrow may appear in the column heading next to its name to indicate the current sort order To display or hide columns 1 Go to...

Page 22: ...rch all log files click Search 3 To search one of the log files first double click the name of a log file to display the contents of the log file then click Search Select All Select to select all log...

Page 23: ...ight enter GUI session to locate all log messages containing that exact phrase in any log field Message Enter all or part of the Message log field Log ID Enter all or part of the log ID in the log mes...

Page 24: ...n addition to the physical interfaces you can create the following types of logical interfaces on the FortiVoice Gateway VLAN subinterfaces Redundant interfaces Loopback interfaces VLAN subinterfaces...

Page 25: ...page You cannot configure the interface anymore For information about adding redundant interfaces see Configuring the network interfaces on page 25 Loopback interfaces A loopback interface is a logic...

Page 26: ...sical network interfaces to change their IP addresses netmasks administrative access protocols and other settings You can also create or edit logical interfaces such as VLANs redundant interfaces and...

Page 27: ...Edit Interface dialog Figure 9 Creating logical interfaces GUI field Description Interface Name If you are editing an existing interface this field displays the name such as port2 and media access con...

Page 28: ...network interface should accept for connections to the FortiVoice Gateway itself These options do not affect connections that will travel through the FortiVoice Gateway HTTPS Enable to allow secure H...

Page 29: ...e prefix match When you add a static route through the web based manager the FortiVoice Gateway evaluates the route to determine if it represents a different route compared to any other route already...

Page 30: ...r features such as reverse DNS lookups Your ISP may supply IP addresses of DNS servers or you may want to use the IP addresses of your own DNS servers The DNS tab lets you configure the DNS servers th...

Page 31: ...ood idea of what you are looking for Sniffing is used to confirm or deny your ideas about what is happening on the network If you try sniffing without a plan to narrow your search you could end up wit...

Page 32: ...tor accounts The Administrators tab displays a list of the FortiVoice Gateway s administrator accounts and the trusted host IP addresses administrators use to log in if configured By default FortiVoic...

Page 33: ...address and netmask in dotted decimal format For example you might permit the administrator to log in to the FortiVoice Gateway from your private network by typing 192 168 1 0 255 255 255 0 Note For a...

Page 34: ...cluding scheduling logging and certificate dependent features the FortiVoice Gateway system time must be accurate FortiVoice Gateway supports daylight savings time DST including recent changes in the...

Page 35: ...ing on your network traffic it may take some time for the FortiVoice Gateway to synchronize its time with the NTP server Set date Select this option to manually set the date and time of the FortiVoice...

Page 36: ...GMT 1 00 Amsterdam Berlia Bern Rome Stockholm Vienna 28 GMT 1 00 Belgrade Bratislava Budapest Ljubljana Prague 29 GMT 1 00 Brussels Copenhagen Madrid Paris 30 GMT 1 00 Sarajevo Skopje Sofija Vilnius...

Page 37: ...7 00 Krasnoyarsk 56 GMT 8 00 Beijing Chong Qing Hong Kong Urumgi 57 GMT 8 00 Irkutsk Ulaan Bataar 58 GMT 8 00 Kuala Lumpur Singapore 59 GMT 8 00 Perth 60 GMT 8 00 Taipei 61 GMT 9 00 Osaka Sapporo Tok...

Page 38: ...GUI appearance 1 Go to System Configuration Appearance 2 Click the arrow to expand Administration interface 3 Configure the following to change appearance GUI field Description Idle timeout Enter the...

Page 39: ...blend with the underlying theme graphic resulting in a visible rectangle around your logo graphic Note Uploading a graphic overwrites the current graphic The FortiVoice Gateway does not retain previo...

Page 40: ...r Enter the main number of the FortiVoice Gateway This number is provided by your PSTN service provider Default prompt language Select a new default prompt language for the FortiVoice Gateway The defa...

Page 41: ...you can also configure a schedule to back up the configuration automatically to the FortiVoice Gateway local hard drive or a remote FTP SFTP server To back up the configuration file 1 Go to System Mai...

Page 42: ...guration you can restore the backup FortiVoice Gateway configuration from your local PC For details see Restoring the configuration on page 59 Restoring the firmware In the Restore Firmware area under...

Page 43: ...IP GUI field Description Test Select to test if the trunk is created successfully For more information see Testing SIP trunks on page 47 Enabled Select to activate this trunk Name The name of the VoIP...

Page 44: ...tion if your VoIP provider uses the same setting User name Enter the user name provided by the VoIP service provider for the FortiVoice Gateway to register with the SIP server Password Enter the passw...

Page 45: ...maximum of channels that you can set to limit the number of concurrent calls For example if you want to allow six calls at a time enter 6 Max outgoing channel With known max channels if you need to re...

Page 46: ...nter the port number Transport protocol Select the transport protocol used for the registration Registration URI Enter the registration string provided by the VoIP service provider in the Registration...

Page 47: ...the test Test Click to start the dry run test and check the Test result Reset Click to remove the test result in order to start a new test Test Call Test the SIP trunk by making a real phone call Dest...

Page 48: ...rts fax over VoIP network Monitor Keep alive SIP notify interval Enter the time interval in seconds for the FortiVoice Gateway to talk to the SIP server of your service provider to keep the connectivi...

Page 49: ...name of this trunk This is view only Display name Enter your caller ID that will appear on the called phone such as Example Company Number Enter the phone number that will appear on the called phone...

Page 50: ...r The name of the SIP trunk being mapped to the PSTN trunk Status Displays whether the mapping rule is enabled A check mark means enabled an X means disabled To add a mapping rule 1 Go to Gateway Mapp...

Page 51: ...n logout phone call events You can select which severity level an activity or event must meet in order to be recorded in the logs For more information see Log message severity levels on page 52 A Fort...

Page 52: ...ace to store new log messages and that it does not overwrite existing logs you should regularly download backup copies of the oldest log files to your management computer or other storage and then del...

Page 53: ...current log file For example if you set the log time to 10 days at hour 23 the log file will be rotated at 23 o clock of the 10th day 6 From Log level select the severity level that a log message must...

Page 54: ...t your management computer to the FortiVoice Gateway console port using an RJ 45 to DB 9 serial cable or a null modem cable 2 Initiate a connection from your management computer to the CLI of the Fort...

Page 55: ...ay to connect to the TFTP server The following message appears Enter File Name image out 10 Type the firmware image file name and press Enter The FortiVoice Gateway downloads the firmware image file f...

Page 56: ...ort web site https support fortinet com 2 Download the firmware image file to your management computer 3 Log in to the web based manger as the admin administrator or an administrator account that has...

Page 57: ...ng messages appears This operation will replace the current firmware version Do you want to continue y n or Get image from tftp server OK Check image OK This operation will downgrade the current firmw...

Page 58: ...connection and click OK 3 Configure HyperTerminal to connect directly to the communications COM port on your computer and click OK 4 Select the following port settings and click OK 5 Press Enter to c...

Page 59: ...acking up configuration on page 41 If you have just downgraded or restored the firmware of the FortiVoice Gateway restoring the configuration file can be used to reconfigure the FortiVoice Gateway fro...

Page 60: ...has been lost In addition to verifying successful conversion verifying the configuration also provides familiarity with new and changed features To verify the configuration upgrade 1 Clear your browse...

Page 61: ...inistrator or an administrator account that has system configuration read and write privileges 4 Connect port1 of the FortiVoice Gateway directly to the same subnet as a TFTP server 5 Copy the new fir...

Page 62: ...image out 14 Type the firmware image file name and press Enter The FortiVoice Gateway downloads the firmware image file from the TFTP server and displays a message similar to the following Save as De...

Page 63: ...efault administrator account 12 13 56 57 59 60 61 certificate 12 gateway 29 password 12 13 14 15 route 29 settings 13 DHCP 28 DNS server 30 documentation 6 conventions 6 Release Notes 61 domain name c...

Page 64: ...r 33 _pattern 9 pattern 9 ping 28 port1 13 product registration 5 protocol administrative access 33 R reachable 29 read write administrator 33 reconnecting to the FortiMail unit 58 registering with Fo...

Page 65: ...es Inc Page 65 FortiVoice Gateway 5 3 6 Administration Guide value parse error 9 W web browser 11 12 warnings 12 web UI 12 web based manager customizing appearance 38 HTTP 28 HTTPS 28 language 39 widg...

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